What can I say I pay them they keep my lights on simple.

Get pay to purchase washers, dryers, stereo, computers they just put it on your electric bill (if you have good credit of cousr)

I was easily able to pay my bill

Always friendly people here to make your bill payment or put appliances. Location is always very clean and practices safe covid related precautions. Never a long line in my experiences over the years

Kiosk made paying your power bill convenient after hours.

Awsome place, great staff,and service

Nice people and fast service.

Quick in and out. Efficient and polite.

Customer Service is wonderful! Ill pass on the appliance in there!!

Just pay my bill here. The clerks are pleasant. As I stand in line to pay I do look around at tvs, appliances etc. Limited choices and I dont notice any bargains. It would make me nervous to have my utility bill and installment payment tied together.

Just go pay your bill be done with it and thats it everybody was nice

Went to pay the power bill the kiosk was broken went back a week or two later kiosk wasnt working so we were going to just use the Dropbox no they were so smart they did away with it so mail it in or pay online and as if they dont get enough money they want to charge 2 dollars to pay it on line.

Was a pleasant experience power turned on really quick after bill was paid

I was received with a noticeable degree of kindness and patience. I appreciated the grace extended.

Thay make it quick and easy.

Quick no problems. Friendly service.

They are ok I Guess.

Convenient to pay your bill.

Its clean good parking for disabled

Just go there to pay my power bill

The service was great.

Everything overpriced, We are forced to get power through them. We have no choices.

Must pay my bill

It was a pleasant experienceand very helpful.

Please get the kiosk to make payments in fixed..

Drive thru makes it alot easier

If I could I would give them a lower rating. They are taking advantage of the people and its sad you cant have alternative options for service. I wish they didnt have a monopoly on energy service provisions because guaranteed I would choose someone else over this shark.

Im back

It just a place to pay a bill

Ive never had any problems with them they are always polite and helpful.

Gotta love or be in the dark

Will not work with you at all. Im pregnant and I have 2 smaller children its 100 degrees during the day and they will not give me an extension for 4 days. She basicly told me it could be shut off any min. We have nowhere to go. Thanks for helping the community 🖕

So, much better than their sister company !! When I moved here quick call power was set up. Georgia is making me jump through hoops... just to get my money...

Pay your bill with drive-thru or walk-in service. If you need a new appliance they are happy to offer financing options with payments added to your bill.Customer service is average but they are very understanding and accommodating when you need to make a partial payment or make payment arrangements

Absolutely horrible people with an even worse business practice, if a payment is scheduled for a holiday they will cut your power off 1st thing the following morning and quote you an outrageous reconnect fee because you attempted to pay the day they were actually open. this is why i have decided to move my family out of Alabama. The idea of southern hospitality has been lost due to companies like this money hungry, self serving, stuff shirt ran, Power Mafia. Deserves negative 10 stars but will only allow me to post with at least one star.

Worst customer service ever. I am convinced they pride themselves on being absolute scum. And the best part is the there is nothing you can do about it, cause its not like you can just switch over to the other power company. This place is a lesson in why there are anti-trust laws in every other industry.

Alabama power thinks they can send someone to your home if you made a mistake and was a few cents short in making your payment, and verbally abuse you on your own property. I dont think so, and when you call them on the 800 number, the customer service people has bad attitude with when your trying to just settle a mistake which they made. Then they rudely unprofessionally hang up on you.

Worst kiosk ever. Out of 4 months it has been working 1 time and I have had to go inside and pay the other 3 times. Very user unfriendly. Would be nice if they had a drop box still.

Company will rip you off and shut you off over 50 cent. Horrible people and business practices. They should be ashamed of how low they value a human life

Poor Attitudes, no direct answers, Even when you are nice they can be flippant. Why cant people in customer service just provide decent customer service. I am not asking to bend the rules I just need some help. you dont have to be mean.

The lack of concern for humanity does not surprise me. No way to heat, cook, bathe for a week and a half. They would not except what we had in our pocket. They want over $1200. Just to turn it on. Yall deserver a customer service reward for this.

Ive never really had any issues with them. I would recommend.

ALABAMA POWER IS THE WORST!! THE REFUSE TO EXPLAIN HOW THEY ESTIMATE OUR BILL DUE I’VE NEVER SEEN A METER MAN COME OUT HERE SINCE WE’VE STATIONED TO FORT BENNING GA. I’M GOING TO WARN ALL MILITARY FAMILIES DONT MOVE OFF POST... IF THEY SO AVOID ALABAMA POWER!!

Its power for my home. I know the past January bill 2/18 bill was ridiculous. I dont think they read one meter, just guesstimated

They NEVER answer the phone. They will hang up soon as you get directed to them.

It was Great

Never seen a power company that sells appliances. That was kind of a cool thing.

Never no problems

Terrible service cover up there own mistakes instead of apologizing very rude if you send a receipt to email what would you give a someone spelled different they talk to you like your slow cause they don’t want to admit that they are wrong in didn’t send no bill the lady hung up in my face but want me to pay a deposit and a high bill but can’t even send a bill smh they need help

The worst company I have ever done business with in my life!

Very disappointed in service received. Employees are more concerned with gossiping than taking care of customers. Not to mention the heavy set dark skinned woman is very rude. We werent even greeted when we came in and mind you there was no one else in the lobby at the time. Glad they have online pay because I wouldnt want to have to go to this location again.

They are friendly and helpful.

9good

It was awesome fast service and very understanding

So Friendly

Great place for local residents to pay power bill

Been without power since 1 yesterday, down line melted fence, havent seen a power company truck, they must have gone to Florida.

Just found out that the warranty wont cover out of state service calls. Read my contract and saw nothing about it so I will take this to my attorney to see what can be done. Very unsatisfied with situation and I wont be doing any business with them ever again. Beware !!! Appliance Warranty Beware!!!

Place to pay power bill... Not recommend to purchase appliances, over priced.

Great Place, Very Helpful Friendly People.

The most horrible service horrible staff everything is bad when you walk in this place bunch of liers they never give you the completed informacion never and I gave 1 star because it doesnt let me give none

They have a QUICK Emergency Response Time.Hats Off!😆

Awful place to do business with online billing errors and no help for a new customer unfortunately their is no alternative power company.

Ppl here have a real bad attitude problem

Very much helpful

They I stalled a new machine that is almost impossible to work.

Very nice!😊

Like the drive thru pay bills.

Just doing business!!

The store is no longer located on 13 st

It was all Grown Folks

I used the kiosk, and it was quick and easy.