Reasonable pricing. Staff very friendly and extremely helpful. Will purchase from them again. If you need flooring call them, you wont regret it. Ask for Katie.

Very helpful and I couldn’t beat the price or service compared to the Big Chain Store! So support your local businesses. You won’t be disappointed.

I was pleasantly surprised at the customer service! I purchased at a different company in the past but Factory Flooring was much more attentive to my needs/wants, not trying to oversell me and all around friendlier than other places. Thanks to my realtor Meosha Miller for finding this place for me

Nice people helpful,installers were fabulous. Great team nice guys great attitudes

We have made purchases three times there, along with installation. Satisfied with each purchase. No problems with installation either.

I need to replace some flooring at our rental property and Factory Flooring was able to help with all my needs. They have a very wide selection and the prices are really good. Christie, I think that was her name, was super helpful and an amazing lady. Thank you for all your help.

So far so nice and helpful and no pressure..I like them

If I could give it ZERO stars, I would. Well, I was told approximately 5 days ago that my appointment was set for TODAY (Friday, June 19, 2020). I was told that the amount had to be paid in full the day prior to the appointment which was yesterday (Thursday).So, went to the office (yesterday) and paid for my service in the full amount of $1885. I was told that my appointment was set for Friday, June 19, 2020 and that the technicians would be at my location between the time window of 0900-0930. I verbally confirmed the time window for clarity before leaving the store because I dont live in the city and wanted to make sure that I had a good understanding.Friday is here. It is now 1114 am and no technician is here.. No one came at 0900. No one came at 0930. No one came at 0945. No one came or even CALLED me to inform me of their tardiness. It wasnt until 1025am that I decided to call the company and find out what was going on as I had already been waiting for approximately a hour.I called and told them that I was waiting on the technician and the customer service representative said they had an emergency and that is why are late. I then said, Well, someone should have called me instead of having me waiting. Thats very unprofessional. Im a nice person but when I pay for a service I expect for that service to be rendered ON TIME or expect a phone call should an issue arise (those probably werent my exact words). She then said that she would call me back and I said, Thank You and I hung up the phone.The female called me back at 1040 and said, I just spoke with our guy and he will be there in about 30 to 40 minutes. I said, Thats unacceptable. Ive been waiting for over and hour and you are telling me that I have to wait another 30 to 40 minutes? Do you think thats fair? She said, Well, If you had an emergency wouldnt you want... I interrupted her and said, Maam emergencies are understandable but you should have called me and let me know that your team was running late rather than just having me sitting here waiting for a hour. Secondly, you have a business, the customer should never be held liable in any way for emergencies that arise on your end. I would not have been upset if you would have simply called me. At 0931 someone should have called me because I dont live in the area but I made it my business to be here at the time that you gave me.She then said, Im not gonna argue with you. I said, You dont have too. I paid you to do a job and and I expect it to be done. I hung up.At 1055, I received a text message from a female on behalf of the company(I guess because they had called me back twice but to no avail) stating that her guy was loading my carpet and would be here shortly. Lets see how long shortly takes. She apologized for the misunderstanding.I just pray to that they install the carpet correctly.

Stop in and ask for katie..

They were fast, friendly, and knowledgeable. We got a great deal and walked out very happy with our purchase.

Came out measured my house for carpet, but no one ever called me back with quote or to install. I called twice and left messages.

Good people to work with. Really good prices. If you want or need work done come here.

Great flooring of all types nice people and really helpful finding what what you want good prices

Great customer service and they have great prices.

Everyone is very friendly and will surely take good care if you.

Very Pleased all the way around. Fast, Honest, fare prices & great workmanship!!

So nice! Very informative ladies :) thanks for advice

Good selection and fair prices.

Awesome quality and very professional. Id definitely recommend them

Never been there

Super satisfied. Wonderful service all the way.

Horrible experience!!! Dead lines not meet, and they force you to stay with them and just wait for whenever thay want to!! and dont expect a courtesy call, they will never let you know whats going on, everyone got a diferent version..... invest a little more and save your self some headaches!

Wonderful experience. Great people!

Great prices and selection.

Good place to get carpet

Excellent service quality flooring

Dont know