The service advisor was👍🏼✅ but they could have better communication with the Warranty Co. My 🚗was@t the dealership almost 24 hrs before my apt, after getting my 🚗 towed there. After my battery replacement, I was to get old one to return to Chapman Chevrolet where I purchased it, but they didn’t return 🔋to me as asked. Otherwise remaining service was excellent as well as service advisor👌

Always have my car service at Hessert Chevrolet because Im guaranteed a professional service as always. Went in for a oil change and tire rotation but, realized I had a slow leak in one of my Tires they repaired it free of charge for me! Thanks Ron, for being so professional and cordial through the whole process.

I made an appointment online weeks in advance for my car to be inspected at 10am. I made sure to set the appointment TWO HOURS in advance of my other appointment that I had later that day at 12pm. It was 11:15am and they hadn’t even looked at my car yet! I ended up leaving at 12:30pm, late for my other plans which not only inconvenienced MYSELF but also those who were waiting on me. For an HOUR AND A HALF these pre-evolution simpletons did absolutely no work. I wasted an hour that I can never get back. No one showed any genuine concern or haste. My time was disrespected and I will not be returning. I don’t recommend making an appointment with this service center. All that being said, Rey was very helpful and reassured me that he was working on getting the issue resolved. I really appreciated all he did for me including ensuring that I received compensation for my wasted time.

Its always a pleasure each and every time I go to Hessert the staff goes to the max with helping customers and servicing the vehicles. Ron and the Hessert family made sure we were satisfied and got back on the road safe. Again thanks.

Ron in the service department has and continues to be congenial, professional, effective & timely delivering service with a smile whether over the phone or in person even behind a mask! I wish I knew the name if the young lady who works the desk in the waiting area, because exudes the same. Both are wonderful people!!!

Prompt professional service at a reasonable price..Highly recommend 😃

Hessert Chevrolet has always been honest, reasonable, reliable, and affordable.Most people would avoid going to the dealer for repairs but Hessert Chevrolet does it right!I recommend their service to anyone looking to maintain their vehicle.

I would definitely use this Service Department again. Arthur was exceptionally helpful and very professional. I have a specialty vehicle and as soon as Arthur found out he made sure I would have no fears or apprehension about having my show vehicle serviced. He made sure I knew exactly who was servicing my vehicle and assured me that he had the proper certifications before I even asked. That let me know how aware he was regarding my vehicle. He also went above and beyond to get me in right away when I had previously been informed that I would have to wait for two weeks. Great customer awareness and service!!!

My vehicle had a recall - missing bolts. They had to check the vehicle and provide bolts if missing. My car had all its :-) Customer service was excellent throughout and they provided clean open space to wait. Will start using this place to do routine car maintenance from now on.

Went to Hessert Chevy to obtain a new extended warranty on my truck. Because I had a problem with my old one. Saw the agent & he explained several options for a new one with me. In the mean time, I had my truck in service. They also checked my truck for a previous issue I had. All this was done in a timely manner & guys were friendly.

Everyone was very knowledgeable of what I was asking. I was there for a car remote placement. Excellent customer service.

Planned to get more things done but after my first estimate of cost and labor for two sensor I had to back out.. My truck needed a oil pump and they basically refused to repair and continue to suggest and recommend a whole motor, which was beneficial for the mechanics and the business but not for me because that’s something that was not in my budget. I expected things to be pricey but did not except to have to replace my motor with 137,000 original miles which has no issues except for the oil pump..I just wish more things on my list could’ve been repaired but it seemed like they were only interested in doing the simplest things since I declined a motor change. I had two sensors replaced which took 5 days highly disappointed thinking I would go to the dealer for piece of mind opposed to going to a local mechanic well I guess I was wrong, I was willing to pay more than I would with a typical mechanic for guaranteed service but it clearly wasn’t the case..

Excellent customer service. My car decided to break down the day before a 9 hour boards exam and I was able to get an appointment & get a diagnosis and repair without issue or extra stress. The staff was kind and very helpful! Ron had me back on the road in no time.

I had an appointment at 7:30 on Monday morning they didnt check my car until Wednesday evening told me my pieces will be there Thursday Thursday they told me my pieces will be there Friday Friday they told me my pieces will be there Saturday Saturday I had to call them they did not call me and when I called them they told me my car was ready you told me was my car was $300 more than what I originally was told when I got there it was the original price overall they are horrible the communication is there and the only person that was good was the receptionist I hated my experience this time

This business was professional I was able to have my oil changed and rotate my tiresThey plug one tire that had a nail in itLastly, my safety and Emissions was completedI still need my rear camera serviced and will make a future appointment

Ron and Daisy were fantastic handling any needs or questions i had! They went above and beyond to show me how to redeem my chevy rewards, much appreciation!

Great environment fast prompt and courteous service..knowledgeable and professional..and Ron in service is A-1…a great guy..

Had appointment for oil change @ 3pm for close to a week. When I got there they were very busy but it was told to me up front that theyd been extremely slammed and there would be about a 45 minute wait before they could get to my car. So, I asked where somewhere I could walk to for a bit would be and got some directions. They finished my service at 4:15, about 1h15 after getting there, including the 45 minute delay, so 30m of actual service time which is perfectly acceptable. The staff were all friendly and professional and the place was very clean.So, in short, they were definitely overbooked for my appt, but with just that little communication up front about it, it didnt bother me, so even with the delay no reason to knock any stars off.

I really do like coming here to Hessert Chevrolet. Ive had several services done to my vehicles at this dealership. Each time I am here, I am treated with the upmost respect and professionalism. I especially want to acknowledge Ron, my Service Adviser. He goes above and beyond to make sure that I am taken care of. Thanks again for taking great care of my vehicles and any concerns I may have. I would recommend them to all Chevy owners!!!Alassa 🙂

He was very polite an he pulled my car up for me much love ❤️

My ‘17 Equinox wouldn’t start. I was able to get it started, and headed to the service department to ask that they check the battery. I was greeted, my battery was checked and replaced, all under 2 hours!!

It was my first time having my car serviced since I purchased it. Everyone was very friendly and I received great customer servuce until I went to the parts department to ask a question about some paint. The lady behind the counter was busy with a customer, the guy was just sitting there drinking water and looking at me. It wasn’t until another customer came in and went right up to him that I realized he worked there. I stood in line for about 10 minutes and he never once said a word to me until after he was done with that customer! He said “next”.. Horrible customer service!

I was very impressed. They were beyond professional. Arthur was very informative the whole time from my first phone call to me signing papers. He was beyond helpful. They even had a children area. My experience was 1000% great. Will not go nowhere else.

Wilmenia the sales representative was very helpful in getting me the best deal possible. Awesome experience, thank you.

The staff were all exceptionally nice. Work done in a timely fashion

I didn’t even have an appointment, I called to make an appointment for a break change and Marc told me to bring my car in, and he will he will squeeze me in somehow he did just that thanks Marc. Nancy is also polite and pleasant.

Keenan is always great to work with as an advisor for the company. I’ve never came pass and issue in 4 years that I’ve been getting my car serviced there. Very professional, understanding and very polite. Answer all questions he never leaves room for an mistake. Hessert Chevy should be proud to have you apart of their team. Thanks again!

Very friendly and knowledgeable staff. quick turnaround. would definitely reccomend them!!

It took longer than it has in the past..I was very early but I waited longer than I should have for just an oil change. I waited close to 2 hours but that never happened before. Other than the long wait everyone is very nice and respectful.. I love Hessert Cheverlot and I wouldnt go any where else to buy a car or to have it serviced..

Ron was my service person. He was amazing. Very professional and courteous. I will definitely be taking my car back.

Extremely clean shop fast efficient pleasant customer service. Definitely would recommend.

Good experience. Working from home so I was able to make a same day appointment. Pulled up and handed over my keys, was checked in and was very comfortable in their waiting room. Everyone was very polite and professional. They have a service special I was able to take advantage of.

Art was kind,helpful & fast with the service. I will be coming back to work with Art. He was awesome!

Keenan is very professional and friendly and I appreciate his experience on explaining things to me regarding my can. Thanks again

Dealer and shop is great nice group of people honest and reliable .

My experience was great, they were fast and answered all the questions I needed answered. I will definitely be visiting again !!

I made a appt for diagnostic .. .. went in for appt .. a few hours later they called with problem .. was able to get estimates.. everything handled professionally.. service was completed and picked up my car the very next evening i am highly pleased with this service .. they just gained a forever customer .. when I went in to pick up everything went great except for rude vibes from the cashier I was not pleased with her .. I don’t know if she was having a day or what but god bless her .. def 5 stars minus the cashier chick

I was early for my appointment and was taken care of when I arrived! The service was fast and everyone was very respectful & the place was clean and they all had on mask!

Super fast service . Very pleasant. Thank you Hessert!

Clean, & very professional. I’ve been taking my car here for about a year now to get work done, & I never have any issues. I truly trust them with my car. & I think my next purchase will be with them. Thanks guys for the hard work! ⭐️

Arthur was very helpful have my car inspected and change the cabin filter and do not have to wait very long

Inspection, I was taken right away and the service was perfect, would recommend this dealer anytime!

Service rep Keenan handled the details of my service perfectly and communication was on point! I really appreciate his thoroughness and patience. Great service!

Art and team definitely went above and beyond with the repairs on my vehicle.

State and Emission Annual Service:Exceptional service and professionalism! Mark Kay and Ron are Superb Intelligent individuals!

I just dont think everybody is honest. its OK to make a mistake. Be accountable for it.. but if you make a mistake and lie about it, it make the owner of the vehicle responsible, Not the dealership.. that makes the person feel like they did something wrong. The dealership gets the heat back when a customer walks away feeling like they have been lied to so now they want to return with taking the whole business down.. a cap was lost the last time I was there.. Small thing but they told me I did it...😑 Therefore I had an awful experience.. And I had a friend get an Impala for there two weeks ago...🤔

I was attended in a timely manner the environment was peaceful, and the work that was done on my vehicle is a plus! Thank you Ron for you are very helpful, and the guy who fixed my vehicle thank you too!!

My vehicle was service immediately and my point if contact Arthur and Ron were friendly and professional. I will happily continue to use this dealership for all my needs

Excellent service, my car was in good hands thanks to my service technician Ron and his team members

I have never have a problem. They are fast, efficient and professional.

I was treated good by everyone so keep the good work up

The experience was wonderful without incident. It was quick and pleasant.

The service department workers are always upfront and honest when it comes to explaining the solution to my car problem.

The time it took to do an oil change was entirely too long 2 1/2 hrs +, I may have to find another place because time is money.

I recently had an oil change, and my car still stay that the oil life is a 11 percent.

Had a great experience with the service.Have been a while its an improvement on your service happy to return for my next oil change or any other service.Great Job Management!!!!! for the change.

The team is very nice and they fixed my car in time! Thanks!

Keenan was very professional and did a wonderful job as always when I come there!! He is new rude always keep me informed if something is not right...Keep up the good work Keenan

Needed to get ignition tumbler replaced. Arthur was very helpful from my initial call till the service was finished. However the parts department was very confusing and inaccurate. Arthur took care of everything. The service was done and he was on point. Very reasonable with price!

I purchased a car from this location and Eric was a great representative and extremely helpful! I really enjoyed my experience here and I feel like I made a great decision to come here. I am both really happy about my purchase and the lovely people who work here.

Regin was the gentleman who help me get my dream vehicle. He made the process easy and fast and made sure that the vehicle was up to par before I left the dealer. Hands down the best experience Ive ever had buying a car. Thanks to Regin & Hessert Chevrolet I have an affordable reliable vehicle.

Please don’t schedule here well on a Saturday at least, it was a bad experience. Everyone’s rushing out because it’s the weekend and they will cancel your appointment once your there. Employees do what fits only their needs.

Clean and professional- I have light leather and they made sure they took care of covering that right away. My first time there, I was thoroughly happy wit my experience

I put my car in for a issue and got it back with the same issue. I havent even driven it for more than a hour before the issue arose again. I need this matter addressed ASAP because I payed for this service and was àssured that the issue was minimal and could easily be rectified

I HAD A 1:30pm APPOINTMENT AND I DIDNT LEAVE UNTIL 5 THAT WAIT WAS VERY LONG FOR THE SERVICE I GOT

Fast and reliable I love this place!

The service was very efficient. Staff members were helpful and kept me informed of what was occuring and what needed to be done.

The service was good and considered

Great experience and Art was great

Bought a car here after being sold a lemon Chevy elsewhere! Happy with the ppl there and my new car!!! I love it!!! Oh and don’t forget wilamenia and Nancy.!

Exexcellence great services they know how to make it work.

I didnt have an appointment, but left my van with Arthur for state inspection. The next day he called me to say it was done. BIG THANKS to Hessert Chevrolet, Art and Tech Joe!

Very responsive to problems with vehicle, communicated with me during the process. They showed what appears to be genuine concern for my experience.

I get my car service there nice price

Clean, professional service. Never have any problems, everything is always done right.

Staff was professional and informative. Service was quick and reasonable

Annual inspection, professional, polite, and fast, just what I needed .

Went in on a Saturday without an appointment and was able to be seen within an hour. Awesome!!!

Service was very good. Brought a new car 2021 Equinox after trading my 2015 Nissan! Service was wonderful and Rep. Ms. Wilmelfi was awesome and knowledgeable!!! I will be returning

Good customer service. Kept in contact throughout the whole process. Would return.

It was very good! 👍

Took truck to Hessert for State Inspection and Emission Testing. Quick service

Knowledgeable service department kept me informed and my car was done quickly! I saved money and I was provided great service. Waiting room clean and easy to make an appointment.

Car still having the same issue Customer service was great

Great job. Thanks

Hessert Chevrolet service center is the filet mignon of service centers I will never go anywhere else

I went there to have my car serviced they kept my car from 8:00 Thursday morning till I decided enough is enough on Friday evening and went to get my car they had not called me to tell me what was wrong but when I get there they tells me they still had to put my car back together from checking the transmission and that the mechanic had already left so they couldn’t have it ready until some time Saturday morning well they didn’t know my husband was outside and when he called me he asked them if they had taken the fuel pan off they said no he told them to bring my car out now and they got my car in less then five minutes they had an estimate of over 6,000.00 for repairs saying I need a new transmission and they couldn’t even show us where they had done an diagnostic neither could they tell us how they determine I needed a new transmission this is now June 2021 I’m still driving my cat no problems this was in April 2021 be careful they will rip you off

Every time I need service, their team is quick and on time. Extremely helpful and gets you in and out. Great experiencehighly recommend!!

Awesome customer service! The most convenient place to service my car - they picked up and dropped off my car too. Great place.

Service needed was on time and the cost was very reasonable.

Quick and easy oil change and service. The team was super helpful. Highly recommend!

Wilmelfi Disla Rosario was a great help finding me my dream car

Great service good price.

2 hrs. For an oil change is ridiculous other than that the service shop was very clean and professional and the employees were very nice.

The mechanics doing maintenance here tried to scam me. Stated that I had a part missing from my car when it wasn’t missing, and upcharged the cost of the part ridiculous amounts assuming I’m naive and that I’d just spend the money. I confronted the guy at the desk who tried to tell me that a light bulb for my Buick was a ballast. Two completely different items and I sincerely hope it was just a mistake on his part rather than an attempt to take advantage of me, which I highly doubt. After telling him I wasn’t sure how I felt about everything, he eagerly told me to take my car and leave. I think I caught him in the act and he was hoping I wouldn’t make a big deal out of it. I wouldn’t recommend this place to anybody.

Courteous and was very helpful

Good service 👍

My appointment was misinterpreted, my request service was not completed properly. I wasnt invoiced properly its like the shop; the cashier and counter staff arent talking to each other.

Got my oil changed. The service is always good here.

Best Chevy dealership! Everyone was helpful and willing to go the extra mile to give me great service.