You cant go wrong with Bentley Truck on Essington. Everybody Ive dealt with in every department has exceeded my expectations tenfold. Refreshingly expedient, organized, honest, professional. I purchased my first fleet truck in October 2019 and it has been nothing but a pleasure ever since. The superstar of this review is John Giacobbe in the Dealership Service Department. A true gentleman and a scholar. He has taken very good care of me and both my trucks (one of which was purchased elsewhere), and takes time on the phone to discuss the granulars of the work done. John could tell me that a repair cost $4000 (which has happened more than once) and I can trust that he arrived at that number objectively and with integrity. Thanks for everything John, I appreciate you.
I purchased two trucks from Bentley and I have to see the Service, pricing and commitment to my satisfaction was great I purchase and Izuzu truck in the Hino truck and I could not be happier I still communicate and get check ins I would highly recommend this dealership
The absolute worst experience that Ive ever had with a auto repair shop!! I suggest you pay out of pocket to have your truck taken to a different shop. I had my brand new Fuso dump with only 100 miles on it total towed to them. Truck has been there 5 days now and counting. Truck sat there for 3 day without even being diagnosed. Staff shows very little urgency in getting anything done.
I want to give Bently Truck Rentals a HUGE Shout Out ! My dealings were met with open arms and also with an abundance of patients by Bob over at the Logan township location in Sweedsboro ! This man was very helpful. He helped me remove and reinstall the personal items not once but twice out of the sleeper cab truck we rented. (This happened when the truck broke down and we switched from one truck to another. He also did this a third time when we returned our rental.) This man even went the extra miles !, by taking me in his personal car and time after work to the local rental car company with all my items in tow mind you... when we returned the final truck rental. I feel this man needs special recognition in these times of negativity in this world of ours. Thank You very very much kind sir and I will be Paying This Forward !Signed JAMES W SaylesHPE TransportationDriver
Service department is easy to deal with!
Excellent job and great service.
Owner and supervisors use archaic systems and procedures while discouraging out of the box thinkers. The only reason they exist is because Penske ALLOWS them to exist. Crooks that don’t pay their employees for trucks THEY sold and counter-productive toxic leaders.
Professional truck rental options at a reasonable cost. Excellent service personnel quickly matches reliable and well maintained cargo-ready vehicle solutions to customers. Ample stock of a variety of trucks available.
Very professional organization! I have done business with Joe Campbell for many years.
Happy 28th anniversary to The Bentley family business. Truly a class organization and a great company to work for. Success by providing the best customer service possible.
The guys at Bentley are sound, solid, and reliable. Their equipment, services, and resources are top notch and delivered with courtesy and efficiency. The entire operation is the very essence of professionalism. I have done business with their rental department for years, and encountered nothing but satisfaction. More recently, I have had similarly great experiences with the service and sales departments. As the business world gets ever more outsourced, automated, and dehumanized, the folks at Bentley deliver 21st century goods and services with the humanity of times gone by.
The best!
Bad service. You agree with them on one thing and in the end you get something elseOn complete job
Stopped by the parts department at 12:40, no one at the counter. I waited at the counter for about 15 mins, assuming they were at lunch. I then asked the service department if there was anyone in parts, the gentleman paged parts over their intercom, waited another 10 mins, then left store around 1:05.
Bentley Truck Services has supplied us with quality vehicles and excellent service through their full service leasing option. We have been a customer for over 7 years and appreciate the ease of maintaining our fleet of 4 refrigerated trucks with Bentley.
To put it simply... Expectations were beyond exceded!!!! Personalized and dedicated service and an honest, no-pressure sales environment. Thanks for all the hard work ladies and gentlemen of Bentley, Philadelphia!!!
Great customer service. Will definitely use again.
Worst experience ever. I brought my truck for an inspection and liftgate repair. After 9 days of waiting I got a call that my truck is ready. Their task was to replace 1 light bulb and to fix the liftgate. The price of repair was 2540$. When I came to check the truck the lights still didn’t work. The guy at the front desk told to come back next week so they check it for me. Next morning I was getting ready to work, started my truck and decided to check the liftgate, and guess what? It doesn’t work. I had to cancel my route and was charged 1500$ for load drop off. These guys know now nothing about trucks, the only thing they know- is to count money and to present you a bill for doing nothing.
Fantastic and funny employees! Absolutely excellent service!
Couldnt get what we needed but salesmen went out of his way 2 identify exactly what we needed. Went out in lot &cked another vehicle for exact size.
Quick service and great service/repair staff.Hank and Doug rock when Im in a desperate spot for truck repair
If it were a few years ago I will give damn four stars but I dont think they do as good as they used to do
Bentley Truck Services is the best Hino dealer in Philadelphia by far. Excellent service, knowledgable staff, friendly and professional. Wouldnt go anywhere else to buy a Hino or for service.
We have the best service
Service is fast and staff is very friendly
If you need a rental or a lease truck, they can get what you want.
Nice people nice place
They rent you old and broke down beat up trucks
Work related visit
Run outta rentals often.
Easy to find
Not bad
Nice people
Service is great