Wow!!! We had a mixup with a lost check and a credit card that was used to pay for an excellent and timely repair that Mike did and after sorting things out I ended up paying twice! To straighten things out I called the customer service no. And was greeted by a very nice English speaking voice that happened to be Laura, and she was already on the resolve of this problem and was cutting me a check before I had chance to say very much except my name. It’s nice to know there are American workers that are the best if you give them chance to be! Thanks Mike and Laura you are what makes Bachmann great!

Bachmann Spectrum Train Acela Love my set.

Any chance I can work here? I can help with the Thomas and friends line and so far youve discontinued 35 items from that section.

Never been to this location but I am a fan of Bachmann model trains. I have a couple HO scale models and a G scale set from them and while their regular Bachmann line of trains is probably some of the simpler, cheaper trains on the market they also have their higher quality Spectrum line of trains and those are very good quality. Nice product and widely available online.

I have a beautiful older mint 4-8-4 Niagra that had a slight malfunction, never had to send a loco off for repair and after dealing with other companies, I thought I would run into a brick wall. Well I couldnt have dealt with nicer folks in my life, not only do they make it super easy to get something fixed, they have a pretty good turn around period, Im extremely pleased with Bachmann and there service department.

They were very kind. I had a problem with an out dated locomotive and they fixed it for me only took around 20 mins. They gave me a catalog and an extra chassis and did free of charge! Im extremely satisfied!!! Recommend anyone to go for service without question!!😁

My son and I brought in 4 trains. Within .5 hr. Jerry had them up and running. Awesome service, thanks Jerry and thanks Bachmann.Larry and Jack.

I love this place and the people. Especially Cynthia from the parts department.

Stopped by last week to have two DCC engines my son broke repaired. I was fully expecting to leave the engines behind and pick them up later. Rich, the on duty tech, repaired both engines in record time, and even gave us a demo on how to use the DCC controller to reprogram the engines to a different control number. He couldnt have been nicer, and my son was thrilled with the outcome. Thanks again.

The most amazing customer servivce !!Thank you Ramond your awesome! Bought Bachmann product at a nearby hobby store. The product work for a short time then stopped.i took it back to the place they would not help me instead they told me to take it to Bachman on Erie ave. Let me tell you. I couldnt believe how well i was treated. They replaced my product and supplied me with a very nice catalog to go with it free of charge in a matter of minutes. This made my whole day. I give thanks that even today theres still a thing called costumer loyalty..thank you from the bottom of my heart..im gonna return . but not for any repair or purchase.but to bring those wonderful people there lunch!!!!

They fixed the problem we had with an engine and they had the parts we needed. Everyone was friendly and helpful.

Excellent!

I love Bachmann Trains