Bailey was a great salesperson ! The dealership was accommodating and professional. Took me less than 45 min start to finish to complete the deal! Knowledgeable finance department and sales staff. It took them longer to explain the cars features than it did to buy it! This place has great customer service and first class employees

Acura North Scottsdale was by far the best car purchasing experience I have ever had. The staff was reliable and very supportive throughout the process. I felt no pressure by any of them and truly felt they had my best interest. Don and Brandon were quick with their responses and wonderful to work with. Josiah, the financial manager, made the entire process smooth and stress free. Even their sales manager, Matt, made a much appreciated effort to get to know me and work within my budget. I cannot say enough great things about Acura North Scottsdale and would recommend them to anyone!

Loved this dealership. Everything about the process of buying my new RDX went smoothly. Highly recommend!

Thank you David Silver for make all this easy, smooth and pleasant!!! The best experience in this car buying process 🙌🏻🙌🏻🙌🏻 All clear and without surprises or hidden fees!!

Excellent experience. My sister has worked with Brandon Lee and this dealership before and told me to just start here and look nowhere else. Like an idiot, I didnt listen and visited several dealerships before meeting with Brandon. Excellent professionalism and knowledge from both Brandon and Josiah in finance. They were not only the most professional dealership, but they also had the best price for a vehicle in pristine pre-owned condition. Earned a lifetime customer and I hope Brandon works there forever. Phenomenal experience.

I love the transparency and efficiency of this location! This location is a bit farther than others from my house but I make the drive because the service they offer is worth it. My service advisor, Summer, is the best I’ve ever had. I appreciate her ability to communicate and troubleshoot problems with ease. As a young woman that is still learning a lot when it comes to cars, I appreciate that she takes the time to explain things in a way that I can understand. Thank you Summer, and Acura Scottsdale for the exceptional service!

My experience was A+. Specifically Summer, my service advisor was amazing. She walked me through every step. I was stressed about not having a car- she gave me a loaner. She sent pictures of the issues my car was having and explained everything thoroughly. She’s a definite asset. Also kudos to I believe the head mechanic, who had the patience and also took the time to find the problem. Right Honda did not find the problem and I won’t be going there anymore. Plus you can’t compare the service. Scottsdale Acura A+

Service department is top notch! Have always had positive visits here, hadnt been in for a while though and Matt W. was great, made the whole experience really quick & easy. Highly recommend!

Hands down the best experience I’ve had buying a car. I was looking at a specific used VW I saw on their website and spoke with Shannon about checking out the car. All I can say is … Shannon was awesome! She was friendly and knowledgeable. She guided me every step of the way from test drive to purchase. I felt like I was talking to another actual human being, unlike other people I’ve dealt with at other dealerships. And I could say the same about everyone I dealt with there. There was no pressure and nothing hidden throughout the whole process. I paid exactly what I was expecting and got exactly the car I was looking for. I would HIGHLY recommend Acura North Scottsdale!

Great sales experience at Acura North Scottsdale Acura in purchasing a 2015 BMW335i M-Sport. Don my salesman was very courteous and helpful, answering all my questions. After the test drive, it did not take long to finish the purchase and be on my way. A special thanks to Don Fisher and Shannon Krest, for all their help making this a great experience.

Super easy to work with Acura North Scottsdale and the pricing is more than fair compared to other dealers.

I was in the market for a new RDX - yes, in this crazy 2021 car buying market. David Silver was fantastic! He was very friendly, patient, and answered all questions I had without pressuring me at all. And - I didn’t pay above MSRP for my car. Josiah in financing was great too - he took the time to answer any and all questions I had about the options. Again, I felt zero pressure in my decisions there as well. All in all, I had a very positive experience at Acura North Scottsdale getting the exact car I wanted at the price I wanted.

Brandon Lee was amazing in explaining details about the RDX. Unfortunately I didnt buy the car due to personal reason however I really liked the professionalism of Brandon. He was very courteous, explained in detail about the vehicle and more than anything he was very professional. When I said I will get back tomorrow, he said sure take your time and think about it. I would definitely recommend Brandon for any of your future purchase.

Premium Service and Sales. Bought and service my cars here and they always take care of all my needs with promptness and professionalism. Highly recommend Acura North Scottsdale.Look up Don Fisher or David Silver for sales. Great guys and they followed up with us for three months till our car came in from Factory. We got everything we wanted and more. I drove from East Mesa because they are the best! You wont be disappointed. As long as we live in the PHX area we will be life customers.

Davids was amazing! Very knowledgeable, honest, direct, and resourcesful! He was incredibly patient, kept me updated throughout the whole process, and went out of his way to find little extras like a car phone charger so I didnt have to buy one later. He helped me set up all my car settings so I had everything just the way I liked it before I drove off the lot. Thank you to the manager Caelen, for all your help, honesty, and for going out of your way to find me extra savings on the car! I appreciate you both for making this whole process incredibly smooth, easy, and quick (I was done from start to finish in 2 hrs)! Thank you both again!

This was by far the quickest and easiest car buying experience we’ve ever had. The entire team was great to work with!

Great place to buy a vehicle. Shannon was amazing at communication and service through the sale of my vehicle. This was the quickest trade in experience I’ve ever had. Josiah is a rockstar in finance, this is the 3rd car of hopefully more I’ll buy!

Best experience l have had purchasing a car. I highly recommend Bailey and Summer. Both are very customer oriented and great at what they do.

Acura of Scottsdale team are amazing, they really value relationships and help you come out happy, Sales team with Paul Graziano and Bailey, Sales Manager and the Finance Manager they are all outstanding, I trully recommend that you try them.

Great car buying experience! Bailey and the rest of the staff we worked with were so helpful and knowledgeable. We love our new Acura!

Pretty professional group. We found what we thought was an AC issue. Brandon had it checked out and made all the arrangements for my out of town dealership to rectify the issue.The whole process was pretty painless and I would definitely recommend this dealership.

Enjoy working with Matt Williams as myService Advisor.He doesn’t try to upsell me on servicesnot necessary to mechanical function.We discuss items of concern and take careof the more immediate items.And, of course, it’s always nice to leavewith a clean car.Thank you, Matt! 😊

Steffen always provides the BEST customer service ever! TERRIFIC communicator, he listens and then works with the team to get resolution. Always explains the recommended service or repair and keeps me up to date on progress. Loaner car is always ready, when needed, never have to wait. Will Always bring my SUV to Acura N. Scottsdale for serving! Thank you for making it a pleasurable experience to get my car serviced.

Great experience. Don Fisher our salesmen was great and friendly. Overall stress free purchase for my 21 RDX. Everyone was so nice and didnt give attitude or push on add ons or insurance.I did have an issue that the vehicle was scratched in a couple spots when I purchased it but Don said that I can have service take care of it. Service did what they could to fix the scratches and I was greeted by Matthew a manager and he was so friendly and said that if I wasnt happy with the results they would buff it up again. This is how I like to be treated at a dealer. Thanks guys, Ill definitely get my next Acura with you!

I had a 2018 Acura ILX lease expiring in September. I’ve been watching Honda and Acura inventory like a hawk for the past 6 months. There is not only a huge microchip shortage, there are also a TON of cars on a boat in the pacific that can’t be offloaded.This left me with an expiring lease that I had an option to extend, but not such favorable terms. No new ILXs at Tempe, but Scottsdale got ahold of one 2022 ILX, put the numbers together for me online instead of making me come in, which made driving 35 miles to pick it up a no brainier.Shannon is the best.So is Bailey.Everyone at this location deserves and award.

Acura of North Scottsdale is very fast and efficient. Matt was very kind and concise on what needed to be done and when it would be done. I always come back to get my Acura MDX checked up and fixed.

The service department here was professional and very easy to work with. The process of scheduling and paying for the service was fast, easy, and very convenient. I will come here for all future service needs.

Excellent customer service, with a trustworthy team of people. Jason F and Steffen are both very professional and ensure everything is performed to customer satisfaction. We make the drive to Acura N Scottsdale because of excellent customer care and also why we remain loyal to Acura. Thank you Jason and Steffen.

This was absolutely the best experience I have ever had purchasing a vehicle. I was not treated like a number or a dollar sign. Ray and Matt wanted to truly serve me in the best way they could. I could feelbthat they cared And THEY LISTENED TO ME. In not going anywhere else for my transportation needs in the future. I am very happy 😊

I have always enjoyed high quality service at Acura North Scottsdale. Im now driving my second Acura in large part due to my confidence in this service departments ability to get the work done properly. My experience with Acura North Scottsdale goes back ten years now. My Service Advisor, Summer Haring and their Director of Maintenance, Tom Pedersen, are absolutely first rate! I highly recommend Acura North Scottsdale for your vehicles service needs!

I enjoyed working with Bailey Hapke in leasing a 2021 RDX. She was extremely responsive to my questions. She helped move the transaction forward efficiently and as quickly as possible

This is the 4th Is lease from this accura Dealer and the 10th acura MDXI have least in the last 10 years And the service from acura North Scottsdale Is is the best. The general manager Robert Farnsworth was very helpful in the last 4 leases.

Great experience with Don, Finance and the GM! These guys are re-writing the car-buying experience top to bottom. They listened to my needs, found the vehicle, set up delivery at my office and took my trade from there!Thanks Don for your help!

Excellent communication and service throughout my visit. Great job!

North Scotsdale Acura’s service dept is the most reliable and honest I’ve been to in years. They go way beyond the other dealers. On top of great service prices, they fully checked all areas of my MDX, washed and vacuumed it. I give it 5 stars! Ps, ask for Summer Haring, she’s a great service writer.

Eight plus years of outstanding service. Always professional, helpful, and friendly. Would easily buy more vehicles at the dealership—-service department personnel are an added benefit. Thank you all. Terri and Tony Mulé

Easy to schedule, work completed on time and nice clean car when I left. Efficient and caring.

I would definitely recommend Acura of North Scottsdale to anyone that wants a no hassle or haggle vehicle purchase. From the first introduction via web contact to meeting both Brandon and Don in person. The whole process took less than an hour from arrival to the dealership to delivery of our Acura TLX!!!Not to mention I was in the Automotive Industry for over 20 plus years and have never experienced a vehicle purchase this smooth!!!No pressure or stress, they are all about the customer!

My experience at Acura of North Scottsdale service, was, and always is, excellent. Summer has been taking care of me, for many years now. She is very knowledgeable, accommodating, and easy to talk to.Its very smoothe and easy to get in and out of there, for a service visit.

I appreciate Bailey Hapke and Brandon Lee listening to what I was looking for in a car, asking me questions on my interests, and helping me find the right car. I didnt feel rushed or pressured during the process. They took time to go through the features inside the car and show me how everything worked. Everyone at the dealership was polite and made me feel comfortable.

The BEST Acura Service department in the North Phoenix Area. Matt Williams is an excellent service advisor that is responsive and does not push high maintenance. I highly reccomend taking your Acura to get serviced here.

I have been going to Acura North Scottsdale and have worked with Summer for years. She is the only one I trust with my vehicles and has such a sweet, honest nature. And it is very reassuring to rely on someone so experienced and has such longevity at this dealership. Highly recommend!

My leasing experience was exceptional. The entire process was smooth and efficient.

Excellent service. Steffan was terrific.

Although the delivery on my new 2022 MDX was delayed (as has been the case with all new vehicles), General Manager, R. Farnsworth, went above and beyond to keep me informed and collaborate with me to make sure my needs were met.

Steffen the gentleman who was my service advisor did a great job communicating with me and was very thoughtful about my time--there was no wait whatsoever with anything I did with the car.--well done.

Ray went above and beyond in my purchase for my vehicle! Outstanding service, knowledgeable, and took the time to answer my questions... Thank you!I love my car!

Great experience, everybody was professional. Great buying experience.

Start with professionalism, followed with patience, knowledge of products and a sincere wish to help us find our next vehicle. We drove two SUVs and in the end we purchased one.Our salesman was especially great, very calm, handled my objections positively and landed the sale! The manager also was amazing, quoted a trade-in sight unseen which matched my expectations (above). My salesperson was Don Fisher, easy going and won’t let you down! This establishment is highly recommended!Happy customer.

The folks in service are quite nice, however when I tried to call for an update I was redirected multiple times and hung up on repeatedly. Now I understand that phone trees can have issues, so I called and told them that this was my 5th call getting redirected and hung up on. They didnt seem to care, and I had to drive in personally to the service department for an answer.

Excellent customer service, communication, and workmanship. The dealership was clean and tidy. My service advisor Steffen was friendly and competent.

No haggle,nice cars and great salesmen.David silver was our guy,told him what we needed and he listened and we were in and out in 45 minutes. Quickest Ive ever purchased car,thanks guys

5 stars! Great test drive experience! I highly recommend working with Shannon and Matthew. They both were very kind, patient, actively listened, addressed my needs, were not pushy, and well versed in product knowledge. To Robert Farnsworth GM of Acura North Scottsdale when you read this review applaud Shannon and Matthew. These two truly understand the value in providing excellent service. Thank you!

All issue resolved and car clean in and out…all good.

Bailey was awesome she was able to get any information I needed and was extremely helpful I would happily purchase there again through Bailey of course😊

Acura service at Penske is top notch. They are friendly, transparent and a true pleasure with whom to do business.

Bailey H & the team at Acura of North Scottsdale were wonderful at assisting me with my RDX purchase. The whole experience was seamless & pressure free. They worked together to get the best deal for me. If you are in the market for an Acura, go see Bailey.

I had an excellent experience working with Don Fisher. We negotiated a price online dependent on the condition of my trade in and there were no last minute surprises when I got to the dealership. The final price was exactly as we agreed. Great buying experience!

Great customer centric approach with excellent sales, finance, service and managaement coordination. Loved working with Bailey. Everything went smoothly from first call to pickup with a lot of attention to details. I’d recommend working with this team.

Brandon made the entire process of buying a car easy. No pressure and an overall great experience. Once I had decided I spent no more than an hour on paperwork before I was able to drive home. Brandon and Dana in finance were great and I would highly recommend

Don was great! Made the whole car buying process such a breeze. Highly recommend.

Bailey was excellent from start to finish of our purchase. Very friendly, knowledgeable and listens to her customers. Finance was painless and we love our new vehicle. Excellent experience.

Chris Habib was great to deal with. Good follow-up and quick responses. Entire experience was positive. Have recommended to 2 friends.

Great place to buy a car. quick and simple

North Scottsdale Acura provided a perfect service experience! Including:On time completion as promised.Loaner vehicle .Quality repair.Friendly service advisor .Good communication in repair status .5 stars !!!

Always professional, courteous, efficient. The best customer service I have experienced at a dealership and I would highly recommend Acura North Scottsdale for service on your Acura!

I am working with Acura North Scottsdale for around 7 years now.Every time I meet Matt Williams, is a great learning experience about automobile industry... Like car parts, insurance, finance, safe driving skills... list is never ending I want to thank him for always helpful and sharing his wisdom. He has perfect understanding of the issues and fixes, considering the condition type of vehicle and its use mostly importantly how to save money...I would recommend him as best in Acura North Scottsdale based on my service experience.

Great experience purchasing a great used RDX. Bailey was very attentive, and I felt like I got a fair deal on my trade in. They even checked in a couple time by text/email after the purchase to answer any questions. Would use them again for sure.

No pressure, friendly staff, positive experience.

Steffen was very helpful and attentive when I serviced the car. Also Steffen was very friendly and the offered to check a door lock question the next day. Very happy with the service experience.

Great customer service from Steffen and his team! This dealership isn’t the closest one to us but it’s worth the extra drive for the service we received. Will definitely continue to take our car for service here.

Made me feel super comfortable and there was no pressure in buying a car but I left with a nice car

Quick and easy process. My main concern going into buy a vehicle is how tasking on your time it can be; however, with Acura North Scottsdale it was timely and efficient. I was also pleased with the fact that their prices were true to what they had posted online. There were no games. I had been shopping around for a vehicle for a few weeks prior to visiting Acura North Scottsdale. The other dealerships I visited had tainted my experience because those dealerships were making online claims, they were not upholding in person. Thanks to Acura North Scottsdale they restored my faith and proved that not all dealerships are the same. Thanks!

Very professional salesman and finance man. Both were quite knowledgeable and friendly a 10 out of ten for both. Thanks.

Great service as usual. Satisfied.

I have never been to a more unprofessional dealership. Acura of North Scottsdale and the Manager Matthew win that title! I have never felt so disrespected in my life!I was shopping for an Acura RDX and found a perfect RDX. I went to your dealership and worked with Paul (who was amazing). Well, things went South after trying to trade my car in. I respect that they could not offer me much on it at 10k, which I told them I would go sell it to Toyota, as they offered 14k. Unfortunately, it took longer than expected and I called to see if the vehicle was there. The salesman Chris would not even tell me if it was there and said I had to talk to Paul... I asked for a manager who confirmed it was there and said he would put it on the side until I get there.The dealership I sold my car to took longer than expected and I could not make it to North Scottsdale in time. So, I reached out and expressed this. I specifically stated I would be in at 11am Sunday to get the RDX I loved and it was acknowledged. I woke up the next morning and bought an Uber all the way from Deer Valley to North Scottsdale. I even sent an email, which was acknowledged before the dealership opened. No one said the car was gone. I only received a, “Sounds good, see you soon.” response...I was super excited and ready to buy this car. I was even given a credit application (wasting more time). About 30 minutes later I was told the vehicle had been sold and I refused it. I was livid and asked to speak with a manager. Matt walks over and seemingly didn’t care based upon his tone. He was very dismissive that I was upset and concerned about the communication issues. He didn’t even offer to look at other cars, he just said, “I’ll for your Lyft back home.” The salesman Paul is the only reason I looked at a more expensive car if the same model, but with a tech package. Matthew again, only communicated through Paul and refused to acknowledge us to explain his rationale for not working a deal.This is unacceptable, as I wasted my time the day before and the current day in your dealership. I sold my car, because I had faith I could get the other vehicle. No one told me the day prior when I could not get there that the vehicle would be only on hold until the end of the shift. I thought because I reached out before they closed and said I would be there first thing the next day, they would wait and allow me to buy it.I am disgusted by Matthew’s behavior and lack of empathy. It’s like he does not care about anything besides making a sale. I am not ok with this treatment and feedback needs to be provided to the owner of the location. Even another couple there expressed concerns because no one acknowledged them or offered to help. They said it use to be better, but the new managers are not the best. They left as I should of at that point as well.I contacted another Acura and they were super attentive on the phone. No attitude and no rudeness. If this is how Penske Automall does business, I will NEVER shop at any of your stores and I will share this negative experience wherever I go. Everyone needs to know and I know a lot of people around the valley.I am without a vehicle at this point and very frustrated with your dealership. I spent 8 days in the hospital recently. After being a bit down for a few weeks, I was actually excited and felt better because I was joining the Acura family. Little did I know I would be stressed out from this situation and disrespected.I doubt anyone acknowledges this or provides feedback to Matthew. Based upon recent experiences if you hire people like that...Anthony

Acura of North Scottsdale took care of me when my battery was dead. My agent Steffen S was able to look up that the battery was under warranty, and told me to have it brought in and they would take care of it. The facility took great care around COVID measures. Limiting people, wrapping my steering wheel with plastic, plastic guards between service agent and customer. Thanks again Steffen and North Scottsdale Acura.

We had a great experience purchasing our new car from Brandon. He was very knowledgeable, and explained things clearly. We highly recommend Acura of North Scostdale.

I have owned nine Acura’s and the service and staff have always been outstanding.I wouldn’t go anywhere else.👍

Excellent customer service and everything is explained in detail!!

New battery was replaced for my car. But that new battery was dead again in 1 year 3 months . Very bad.

I have worked with Summer from the Service Department numerous times. She is professional, very knowledgeable and always helpful with my questions regarding my vehicle.

Acura has a top notch sales staff. Flew from St.Louis to buy a car. Chris was a very helpful with getting everything set up for an out of town purchase.

Don Fisher and the Finance Manager made my car buying experience seemless and very pleasant. I would highly recommend Acura North Scottsdale to all of my family and friends.

Like many previous posters, do not go near this place. They do not care about honest business and customer service. They do not stand behind their product and simply do not care. The entire Penske dealership chain is becoming nothing but money hungry while failing to focus on customer satisfaction. 0 stars! Happy Holidays!

Bailey was our Sales Rep and she was very professional and personable. We got the car of our choice at the TruCar price through the AARP - TruCar website. We waited while Bailey had the car processed - cleaned, oil & filters changed, new tires and more. A week later we came and picked up our 2014 RDL and my wife couldnt be happier with her birthday present. Thank you Acura North Scottsdale and thank you Bailey.

I’ve been servicing my car here for three years and Matt has always been professional and helpful. I trust his judgement when it comes to service recommendations as he has told me what is important to address now as well as what is very low priority. As someone who knows nothing about cars it makes me feel much more at ease knowing he will shoot me straight.

They really took care of us! We purchased a vehicle from another dealership and they were able to fix the problem that was coming on in my car. While it was at the shop they lent me a loner vehicle which we very much appreciated as we are way out of town. The employees were kind and greeted us as we arrived and very polite and professional when exposing things to us. We are very impressed and satisfied.

I bought my first car by myself with help from Shannon Krest. She is excellent and has a lot of knowledge. I would recommend her to my friends and family when buying a new car. She is the best!

Matt Williams was fantastic to deal with. Delivered some fairly major work on time and budget.

David Silver was very helpful and made the process very smooth for us.

Awesome experience as always. Summer is great and the best at what she does. 110% would recommend.

Great help in the purchase in my MDX this was my 2nd car from Acura north scottsdsle. Very easy, no pressure and helpful with any questions I had. Definitely recommended as a great dealer with honest sales team

Great friendly staff! Great experience! Thank you.

Summer is always helpful and provides great detail on the services.

Always great service. Been a customer for over 10 years and they take good care of the customer. I highly recommend .

Excellent experience overall. Smooth process from start to finish, although they didnt explain the payment process fully. Who is Matt Williams? My guy was Brandon, who was very helpful.

Great service. In for just a recall item. Very professional and timely. And a good car wash too!!

I was treated as a real customer. Bailey Hapke did a great job as sales consultant; received a fair price for a good car; 2021 Acura RDX AWD . Pleasure to do business with Acura North Scottsdale.

Always a good experience in their service department…..