Personable, dedicated personnel who listen, inquire further if necessary, and then do some technical research before presenting a course of action or repair. The customer is then encouraged to make decisions! An ideal situation! The end result: a brand new OLD STYLE, subtle lamp !

Awesome store with friendly staff and well curated. A pleasure to visit with amazing treasures.

This place is full of beautiful antiques, lamps, and decor! And, they did a great job fixing my lamps. I will definitely be back!

I will start with the positive; they fixed the switch on my lamp and it looks/performs well. Everything leading up to that was poor customer service. When I dropped the lamp off I was quoted $40. It took them over 4 weeks to repair the switch and the only reason it did get fixed after 4 weeks was due to me calling for status checks that 4th week. When I came to pick it up they charged me $175. I did not receive a phone call prior to them fixing it and offering an updated estimate. Had I known it would have costed $175 to fix a lamp switch from the start I would have purchased a new lamp. Lastly, when I inquired about the charges, I was informed that labor costs $75 per hour; therefore $40 was never a realistic estimate as $75 plus parts would be the starting point. Very disappointed in the communication and customer service.

Nice shop. High end items. Expensive store but interesting items. You cant get parts for lamps here, they only want to charge you to fix your lamp.

Called and asked if they had a part for my lamp the lady on the phone said yes drove all the way there two days later got there and the gentleman behind the counter said we dont sell parts ask know much to repair my lamp told me $40 hour plus parts left found a place 3 miles away the part was $3.

Staff very helpful. Amazing items for sale. Fun to look around. Disappointed not much variety in lamp shades. Great finals. Lots of different types.

I had been looking for a part for my dressing table lights for a VERY long time.The gentleman there that repairs lamps just bent over backwards to help me!!!! I cannot tell you how grateful I was!Also, the antique/lamp store was really reallyAwesome with so many incredible items. This is truly a unique shop to check out.I really recommend it.

I had a vintage reading lamp from a camper trailer im restoring rewired and they did a fabulous job. They even went above and beyond as they included the missing mounting bracket and screws for lamp making it easy for me to bolt on. Maybe a little pricey for your average lamp but if its vintage or has sentimental value this is the place for it. every penny spent is worth the customer service and workmanship that goes into your lamp.

The owner/ people up front were super nice and helpful, and found me a finial for an unconventional thread on my lamp. Store has a lovely unique atmosphere and tons of cool old trinkets and objects to see. They have good knowledge of antiques and I would totally recommend :)

I had brought some leather lamp shades in which I thought were beyond repair. From the customer service on the phone to the friendly service I got in the store as well I can say I am happy with my newly fixed lamps which looks awesome!!Thanks Phoenix Lamps, Shades Repair!!

I love shopping for antiques there. I have made several lamps and all turned out lovely, I also repaired several chandeliers They were done in a timely manner and look sparkly and beautiful.

I have an antique oil lamp that was converted to electric many years ago. Bit needed a new cord. I took it to Phoenix Lamps, Shades, Repairs,and Antiques. They repaired the lamp and helped me find a shade that fits the style of lamp to replace the ugly mismatched shade I had. Its beautiful now. Their prices were reasonable and I will return if my other similar lamp has problems.

Knowledgeable staff, they do excellent work on antique lamp repair.

Very professional. Very good work. Cheerful. Good service.

Very friendly and helpful on matching what one needs for the lamp I had brought in for a shade and accessories to match

Very nice and helpful

Great place for lampshades and lamp fixes. Now has antiques. Fun place to wander and see what you like.

Great customer service, perfect repair and amazing vintage and antiques to shop for!

Go elsewhere.I brought in a pair of antique lamps made out of bowling pins and from the first interaction I had, I should have walked out. Not only was I not quoted an accurate price for repair, upon pick up I was charged double the quote that was hastily scrawled on a carbon copy paper. I was also told my lamps would be done the Tuesday following the Saturday I brought them in. When I called two weeks later to inquire as to the status, I was told that they would call me and that there was no way I had been quoted a four day turn-around.Fine, okay.. but then the shades I was quoted $80 for were suddenly $96 dollars and they made sure to call me to tell me they would give them away if I didnt come in and promptly pick them up. Thanks guys, appreciate the pressure and transparency. I spent about $100 more than I was estimated and that was after they took care of a couple of the cheaper parts.All in all, save yourself the effort and do not even walk in the door. It probably isnt worth it and who knows what you might end up spending.. they certainly dont. The person helping you will just look somewhat dumbfounded as to how you didnt know what lamp repair might cost... you might consider asking, but dont worry, they wont tell you until its all over because the total will be much different than when you first walked in. She did offer to sell me light bulbs though, A+ for the suggested sale but I will be buying bulbs anywhere else but here.Oh, and icing on the cake, the lady that helped me throughout this whole ordeal (purple/red hair) said they just throw florescent bulbs in the trash. When I explained that they contained mercury and were highly toxic for the environment she just shrugged and said if I wanted to recycle the bulbs I could do so myself.

The best shades in town! Bring in your lamp to get a custom fit with a sturdy, proportioned harp (included with the purchase of a shade). The shades are linen and made in the USA. They told me they will last for 20 years and I believe them. They make my catalog and vintage lamps look stunning! Beautiful selection of finials to complete the look.

Went in to get harps for two decorators lamps so I could add a Home Depot lamp shade to it. When I told the owner that I was going to place these on 2 night stands he suggested two oval shaped shades. We chose a dark wood finial to go on the top to match the base of the lamp and voila I had two modern traditional lamps that were gorgeous instead of average. Im thrilled with my new lamps. I spotted two more lamps that the owner made from mercury glass vases. Im going back next week to pick those up. Even though I spent more than I was planning Im happy with the quality and the service that I received.

Thank you for your great customer service helping me buy replacement shades for two vintage lamps I brought into your store. I let you know I needed extra help selecting the shades and was given prompt attention. Prices were fair and extra care and help were given me when I had a question about a third lamp I have. Highly recommend!!

This place is great! Over 6000 shades in stock! Chris, the sales clerk, has worked there forever! She was so knowledgeable. Yes, she has a unique personality, but you just have to smile and watch her find the perfect lamp shade. The character is what makes this place fantastic. They have been in business over 60 years in the same location, so they must be doing something right!

A fun store to visit. Many interesting antiques to see. Be prepared to haggle as the prices tend to be above market in many cases.

I used to work there in the 90s . The owner and people then were great . We all worked together and all customers were were thr with the end result . Sorry to here that this is how this place has become

Amazing! Knowledgeable and friendly staff. Merchandise needs to be seen to be appreciated.

Had a lamp rewired. Great service. Well informed staff, very helpful. Priced fairly

Used to be a great place, but no longer in touch with current peoples interest...js

Expert help on picking out shades and repairs. Nice owners highly recommend

Incredible selection of lamps and shades, plus lamp repairs...not found anymore around town, plus new antique mall....loads of treasures.....way cool vintage goodies

Nice selection of quality goods. Be warned, sales person can be difficult and blatantly rude. One of the most unpleasant customer service interactions (twice) I have experienced.

I love this place. Its a real old-fashioned store that does great work at reasonable prices, and is always fun to look around in. I wish we had more stores like this in Phoenix.

Its a very nice store. Friendly staff. Selection doesnt change much. Not enough turnaround on products.

Have used their repair services exclusively for my lighting repairs. Have also purchased wonderful shades that are perfect for my lamps.

Part antique lamp shop, part lamp repair, new shades. We had 2 antique brass lamps done there. Happy. They are patient.

If you are sensitive (allergic) to mildew or to the smell of mold, AVOID this old place. The gal is very short on patience when answering the phone, and slow on service once you drive all the way down there for a lamp part. They carry no real necessary lamp parts for vintage or antique lamps that can not already be purchased at ACE Hardware, or better yet, the internet. I recall this store as being a real find, here in Phx., for years and years, but it appears to have boiled down to selling nothing but poorly constructed, overpriced lamp shades. No reason to return.

They have all kinds of lamps, they do lamp repair, and you can also buy the part and do it yourself. Friendly staff and cool selection.

Amazing selection of Shades also many antiques nice people not inexpensive.

Staff is friendly and knowledgeable, selection is extraordinarily diverse. If you have a refined taste for vintage lighting, look no further!!

Great lamp and shade store with an antique mall with all kinds of great stuff

Great store, nice items, friendly and helpful staff.

Great store...crazy cool lamps and antiques....loads of treasures

I needed to have new switches for bedroom lamps, finished while I waited. Great place to spend time waiting.

Great selection. Not all staff are polite..

Went in to ask if they could help repair lamp shade and lady flat out said no. No explanation or alternative suggestions that had to do with them needing to work. They do not color match the wire and it was bent. Even if I bought the paint they still would not make a new shade. Do they only repair lamps that are not broken? Dont come here if you need a repair. Not flexible at all and rude.

Tons of antiques decently priced.

Its a quirky place for sure but youll find what you need. And if you slow down and allow them to take their time you will be impressed with their knowledge and inventory.

Really cool Store!! Great people...

Great service and beautiful items!

Antiques! Im in heaven.

Store owner refused to make change ........so would not sell me a ceramic vase at an agreed to price with a Booth Vendor.Very bizarre.If I had product in this mall I would pull it all!!!!

Super helpful!

Front desk lady Usually not very friendly but they do a good job

I just had one of the worse experiences here, I bought a $1,368 mirror here and last minute they changed their minds about selling it to me and returned me my money I found that very unfair . Especially how the owner came about it to me she was very disrespectful to me and my family as we came in to pick it up . Lord bless their hearts

Cool diggs

I have walked through it virtually on Google maps

Overpriced, unhelpful and unknowledgeable.

Expert advice

GREAT!!!! HELPFUL!!!!