We highly recommend using Kokomo Grills to turn your backyard into your at home paradise. The team was great from the beginning to the end of the process.Mark worked with us to design both a BBQ area and covered outdoor living space that works perfectly to suit our home.While building everything, Jimmie and his team came out to measure and make sure all parts would fit perfectly in our yard. They communicated with us and answered all questions throughout the building process.Alex and the delivery team worked diligently to make sure everything was delivered and set up perfectly. They also made sure all details were exactly how we envisioned them to be.The team even went above and beyond to come over once it was all complete and celebrate the new backyard with us!If you want your backyard to be your ideal paradise, you should definitely use Kokomo Grills!
We purchased an outdoor grill kitchen and having it installed the end of November 2021. Beautiful and custom designed to your taste. High quality!
I purchased a custom island with the pro series 5 burner grill. And Jimmie Lucas went above and beyond to make sure I got my island on time for a special event. Its unheard of for a person to give their word and have integrity behind it. Jimmie provided excellent customer service and kept his promise. Also the island looks great. Thanks Jimmie
Amazing grill appliances from Kokomo Grills & BBQ Islands company!When I discovered Kokomo Grills I immediately fell in love with their grill Islands. I was inclining to get one of the pre-assembled islands, however ended up just getting all appliances instead and building island by myself.Now, after 5 month, it is finally fully constricted and finished, so I can enjoy grilling. All appliances are amazing! I am very satisfied with the quality and with the support.Posting a pictures of my grill island (below).
My wife and I met with Devon and Zach at the Deer Valley location on Saturday. We couldnt be more impressed and pleased with the courtesy, professionalism and knowledge exhibited by these young men. They helped us decide on a custom Baja model with lots of extras . Thanks again for all your hard work Zach and Devon! Were excited to bbq on our new grill in a few months!
We could not be more happy about our KoKoMo grill and island. We were given endless customization options and the product is top quality. David Velasquez and the Gibson store team provided excellent customer service throughout and the delivery team was extremely helpful in helping us get started and walking us through our new grill. Will recommend to anyone looking to upgrade their grilling experience.
DeeDee was absolutely wonderful during the browsing and buying process. Being in California I was never able to see the product in person. She answered every question I had and sent me photos of all the materials I was to choose. My island is absolutely perfect and everything I expected it to be. David gave great service too keeping me updated on specs I needed, delivery dates and times. He was patient and flexible with delivery as I was waiting for my pool company to install the pool deck the island would be sitting on. The installation crew was friendly and professional. When I had an issue with my drawers, David had a crew out here within 2 days to make it right, such great service.
We are building our backyard and recently purchased a KoKoMo BBQ Island, Maui model, and a fire table, the Entertainer.By getting them both at KoKoMo, we were able to get them with matching two-tone tile/border. We love the look of them both, and the steel grill and components really sold us on going with KoKoMo!Well priced and friendly service by David Velazquez our contact there.We were building a pool, and they were able to hold them for us until we were ready for the installation. A big worry off our minds.And a good tip is to buy them at the Home Shows like us and they offer special pricing and free upgrades!Enjoy your paradise! We are!
I ordered a grill and island and they both are amazing. The quality of the products are outstanding. Looking at it you can tell how good the quality is. They also have awesome customer service. I was connecting the gas line to the grill and I over tightened the line to the regulator and cracked the regulator I called and talked to David, and he was very helpful and he made sure that I was getting the right part. I highly recommend their products.
We purchased a BBQ Island from these folks. They were excellent! We love the Island and the quality is great. The sales person and delivery crew were also fantastic!
Dave and Alex were awesome to work with! We made 2 changes after the initial purchase and they were very accommodating. We ran into a schedule inconvenience and they were able to make adjustments for us. Highly recommend this company.
I purchased an outdoor kitchen and loved it. They came out and repaired the stucco at first due to some product change to save money but since fixed it nice. Kudos for the service. Roll ahead 4 years, my daughter bought a refrigerator from here. They sent her a coupon the same day she reviewed the website but wouldnt honor it because she already bought the refrigerator. So dont buy right away, look at the stuff and then come back another day and you will have a coupon sent to you to buy it. I went back into the store to get a replacement cord and cannot get anyone to call me back or answer the phone at the office. I guess I will take my business to those who want to help me out.
Edit to reply to comment: the order is under my husband name (Passio). We already contacted the facility where we ordered from, but we never get a call back. We initially dealt with David (in Phoenix), which is the person who at first told us he was replacing the cooler and then didnt. After that we tried to get in contact with a manager, Jimmy Lukas, but never received a call back.I am basing this review on a very poor customer service.We bought an outdoor kitchen that included also a stainless steel cooler.The outdoor kitchen unit is good, but we had problems with the cooler from the beginning (one week after delivery). When we used it the first time, we noticed that even with the plug inserted, it was leaking once the ice started to melt. We realized that it was missing the drain seal, so all the water leaked inside the unit, causing the insulation to retract a little.On top of that, the bottom part of the cooler (the corners inside, and the whole trim on the outside) was already rusted one week after delivery.We tried to contact somebody about it, and it took forever to get a call back. We were finally able to talk to somebody and send them pictures of the damage; after receipt of the pictures, they told us to bring the cooler back to them so they could swap it out with a different one.My husband had to drive 40 minutes to bring the damaged cooler to them, and when he arrived, he was told that they were not going to swap it, because it was only rust and it was not damaged.A $500 outdoor cooler should not be already rusted after only one week!So my husband had to do a one hour and a half round trip for nothing!After that, we tried to contact a manager and were not able to receive a call back yet, after days of waiting.We are really upset about it!
Great grills. Awesome customer service. Dave V was so helpful. I highly recommend!!! Thanks so much!
If you don’t mind the lack of communication. And the lies they tell you when you ask a question. Then feel free to buy from Kokomo. You have to know that purchasing an $8,500 grill will get you a nice grill, but you won’t be able to use it after they deliver until you set it all up. We called and asked for pictures of the gas fitting off of the grill so we would have the correct hose and fittings ready for when it was delivered. It came, they didn’t set it up, not even the electrical. Go back to the store today to vent out frustration and we’re told they will schedule a service call to hook it up. Again, they weren’t listening when we told them we hooked it up. WOREST communication company ever!!
Dave was an excellent advisor and helped us every step of the way to our dream outside kitchen! We are very very happy with our purchase!
Outstanding quality and service. Our sales person Dee Dee is great to work with and was extremely helpful. I fully recommend Kokomo Grills.
Wow. I am amazed at quality of our grill island and the level of customer service we received. Our grill arrived exactly as ordered and in perfect condition. The fit and finish is exceptional. I was blown away when I found extra matching grout, tiles, stucco and paint included. What a great touch. The grill is over built, everything on it is heavy duty. It cooks great and heats evenly. Thanks Kokomo, you guys rock.
Excellent customer service! I have been working with Jimmie creating our entertaining area, he has worked with me to make it exactly what I want. Jimmie has been working around all the restrictions my HOA has. We got denied and he came right out to put our plan B together. Our plan B is even better than plan A! Great to work with people who love what they do.
Just purchased our outdoor island kitchen! Cannot say enough about Mark and his awesome customer service! I had originally found this business with a google search within my area, filled out the online information and promptly received a call from him, inviting us to their showroom. Went in today and left happy and excited owners! Mark was able to take our ideas and make them happen. Cannot wait for it’s arrival. I’ll keep you posted! Thanks Kokomo Grills!
Ordering with Dee Dee at the Mesa Market was such an easy process. She is amazing at her design skills. Its not a fast process but well worth it. Their products are beautiful. Scheduling with David was also an easy process. J T, Kyle and Matt were at my home in the allocated time and were very efficient and professional. Showed us everything about our new BBQ island. Now time to enjoy.
I am extremely disappointed in the purchase of my Maui BBQ Island Grill. The gas attachment is almost impossible to reach, and the line will not stay on without leaking. This causes a small flame to develop underneath the grill itself. I have also had problems with the temperature controls, and have only used it four times. My goal is to return it without incurring too much of a cost. I should have purchased 6 Weber summits instead, for the same price. Michael in Colorado.
Just bought our outdoor kitchen Kokomo grill from backyard accents. We were extremely happy with the experience. Mark was very knowledgeable and helpful in helping us with the size and design. Reasonable prices. We would highly recommend them for your outdoor kitchen.
From the purchase of our grill island to delivery, the personable service was awesome. Nancy and her husband were a pleasure to talk to and work with. Jayden and the 3 other gentlemen were very polite, courteous, careful, and patient with us upon delivery. They were helpful with positioning the island set up. I was very impressed with these boys and their ability to communicate, they felt like family. Great job to KoKomo Grills!
Love the new grill and can’t wait to have a BBQ! The 3 guys, Kyle and his crew, were awesome setting it all up for us! They were professional and thorough, and very nice. They even offered to hook up the propane tank!
We have enjoyed the fabulous customer service that Mark has provided via telephone to select our second purchase for our backyard in the form of a Barbeque Island! He talked with us over several days to cement our wishes into place! His customer service was superior!David also helped us above and beyond with our fire table with his wealth of knowledge! We were having a little ignition problem and with a call and picture via cell - we were easily able to fix the small problem without a hitch!I would not hesitate to refer their great products and customer services at KokoMo Grills! They have indeed made our backyard so enjoyable with their products and designs!
We love our Kokomo grill which we purchased from DeeDee at the Mesa Market Place, May 2019. She helped with the design of our Maui Island grill and it is a beautiful BBQ island. We have received many compliments and inquiries on the grill, from friends and neighbors!Kokomo Grills Service Manager, David, goes above and beyond the call of duty. He is very professional, knowledgeable and helpful. All repairs to the grill have been made correctly, the first time, and completed in a timely manner. The repairs were required due to owner mishaps... Kudos to David!Dwight
We purchased an Kokomo outdoor island grill and have been extremely pleased with our selection. We considered other islands but Kokomo was always #1 in style, price and service. People still go around our lake and point out our kitchen area.Jimmy was great to work with and was always available to answer questions or to provide help.
Mark and Alisha were terrific. Very helpful and thoughtful about the various things we needed to consider. We had a great experience at KoKoMo Grills & BBQ Island.
We are in the build process right now for our BBQ Island and are already impressed with the courtesy and professionalism we’ve encountered with this company, and in particular, with Jimmie Lucas, our sales rep. We discovered Kokomo Grills at a home show and were immediately impressed with the product and Jimmie’s knowledge. We had already spent some time at another BBQ Island booth but left rather dissatisfied and unimpressed. After spending a short time with Jimmie, we knew we wanted to do business with Kokomo and made arrangements to visit their showroom after the home show weekend. Their build facility was impressive in size and in watching builds in progress! We signed our paperwork, put the finishing touches on the design Jimmie did for us and left feeling confident and happy about our decision to go with Kokomo Grills. I will post a follow up review when we take delivery of our completed BBQ Island!
Mark was awesome! Really informative and answered all my questions. Also, really worked with me in design options. Great experience!
Mark,Working with Mark was a pleasure. He helped explain the options without pressuring us.We are very excited about our Kokomo Grill island.
Get company from sales to delivery. Setup team was thorough and careful. They did a great job.
Have been a Kokomo customer for 8 years and happy to buy a new, upgraded grill from them today! Our island has held up beautifully and the grill has been great. Fast, steady heat - perfect temp every time. Just worked with Mark W, and ordered a brand new 4 burner Pro to surprise my husband with! Excellent service. Highly recommendd.
Mark was so helpful in showing us all our options! Great service! Thank you! Excited to get our new grill!
Ive been with the company for almost 3 years and could literally only find good things to say about the company and ownership! They truly create an amazing product. I couldnt be happier with my employer. Thank you guys for everything and cant wait for many more years with you!
Great selection, great products, the sales staff was very informative and gave us a great deal, definitely recommend 👌👍🏼
We met David at the home and garden show and he was helpful. We purchased the Baja model. We went to the showroom and met Mark because we needed to pick out our tile. We were so happy with our experience with David and Mark. We highly recommend them.
This is the best bbq Island and bbq I have ever had. Moved to a new house and had to come here to get a new one. Made to order. Mark help us on a Sunday in and out . Very nice service. I will never go anywhere else.
We had a great experience with Kokomo. Our island grill arrived in time to celebrate our son’s birthday, the steaks were perfect! Alex and David are great to work with. Quality product, terrific customer service!
We truly enjoyed working with Mark and Kokomo Grills. We absolutely love the design Jimmy and Mark made for us and their willingness to work with our pool builder to coordinate everything. They are really great guys and we love our Kokomo Grills BBQ gazebo! Thanks guys!!!
Kokomo Grills is one of the most professional and customer service oriented establishments I have had the pleasure of doing business with. Mark was extremely helpful and provided all the information needed to make educated decisions. I highly recommend Kokomo grills as your one stop shop for all your outdoor kitchen needs !
Moved into a new home and has a Kokomo grill needed a part and purchased a new cover they were very helpful and very pleasant to deal with. I tore the cover putting it on the first time took it back and explained what happened and they replaced it with no questions asked. Nice showroom and very nice people as well. Would not hesitate to purchase a new grill from Kokomo grills if I ever need one as I like the one I have with the built in island now. I haughty recommend this company for any of your island or grill needs.
Seen Kokomo grills at home shows and decided it was time for a nee grill with class. Visited their store and warehouse and was surprised at the selection they had plus you can design or make changes to a model and they will accommodate you. Bought one with a 5 burner which they changed to a 4 burner and a searing burner. Also added lights and reversed the sitting from right side to left side. About eight weeks from build to delivery. Very unique business.
Very very Happy with our purchase and the entire process from design to install. Great company and family business with an amazing product.
Marc was very patient, answered numerous questions and provided great advice. We look forward to receiving our new outdoor kitchen.
This company is amazing. The owners and their boys are awesome and it is truly a family owned and operated company. Their products are outstanding. Check them out.
Purchased a beautiful BBQ island assembly From David at Kokomo Grills in Phoenix Arizona. Selection and purchase was smooth and easy. They also supplied the natural gas equipment conversion kit for us as we needed to connect strait to the homes NG line. Thanks for the great service.
The person there I believe his name was Mark was very nice, helpful and very informative about the grills helped us choose what we needed for our yard and helped us pick the right one that would work in our yard.
Stopped in for some parts and had an excellent experience with great customer service. I was given exactly what I needed at great pricing!
Our new home in AZ has a Kokomo island at it, and we love the unit! Works great, and we are now working with them on an extension piece to add side burners. Thanks for the help!
We had a wonderful experience with salesman Mark! He knew the product very well and was able to answer our questions and give us a solution to our grill dilemma. Getting the 4 burner Kokomo!
Excellent customer service! Had a split in the top of my grill hood I could have easily lived with . Just for he heck of it I sent a couple photos. Without question, they said bring it to our showroom we’ll swap it out for a new hood . BOOM, I have a new grill hood.
Design of our custom 8’ Kokomo island grill was very easy any we got exactly what we wanted. The delivery was great and they even carried our old grill across our gravel to our garage. We haven’t tried all the features of our grill yet but so far it has been great. Ubaldo was very helpful in answering questions and getting us an extra flame tamer and burner that should have been delivered with the grill. Goodyear Az.
Have had a great experience with Kokomo Grills. The quality of their products is top notch. Mark has provided excellent consultative advice in creating our design as well as outstanding customer service. We’re looking forward to a lifetime of grilling and enhanced outdoor living with our new Kokomo grill island.
Called Kokomo Grills, Mark came out on time and prepared with drawings and pictures. We will work with Mark moving forward.Thanks Kokomo!
It’s been five weeks they haven’t came back to finish the job putting the tile on the top and they’re paid in full and I keep calling and they keep giving me the runaround
Great investment for outdoor entertaining! Looks and cooks very nice! I highly recommend Kokomo Grills if youre looking for a built-in for you patio area! The staff was very friendly, and quick to respond to any questions I asked during the build. And the delivery/installation team was fast and professional, they did an outstanding job!
Our outdoor kitchen, grill, fireplace were delivered as promised. The units were nicely painted to match our house as requested. The tile on the counter tops was perfect. The three installers, JT, Matt and Kyle were very professional and helpful, putting each item in place and cutting the back areas as needed to make room for electrical, water and gas lines. This was lots of extra work for them. The setup was great. Great service from Kokomo.
Mark and Alex did an excellent job in helping us design a custom bbq island to meet our needs.We highly recommend them!
Our fireplace table is beautiful 😍!! JT and Matt delivered it and they were so nice and helpful especially with me deciding on placement.
Our new 3 burner Kokomo grill is the best grill I’ve ever owned. Grills perfect every time. The folks that work at Kokomo grills are very knowledgeable and friendly. I strongly recommend that if you are looking for a stand alone grill or a complete outdoor sports bar kitchen, let Kokomo grills set you up. Stop in one of their stores and check out what they specialize in. 👍🇺🇸🇺🇸🇺🇸🇺🇸
David was awesome, get salesperson.
We had an awesome experience shopping on a Sunday afternoon, Mark was quick and up front on information highly recommended 👍
Had a issue with my gates on my grill, they took care of it no problem. Great grill, great people. 👍
Mark is very helpful and knowledgeable. He’s very friendly. Hw dis a good Jon satisfying customer needs.
We had our outdoor kitchen installed on Wednesday, March 24 2021 by JT, Miguel, and Kyle and they did a fantastic job, taking personnel pride in showing up on time, unloading and finally installing. We have since been asked numerous times where we bought it, told them Kokomo grills at the Mesa Market. We absolutely without a doubt recommend Kokomo grills to anyone looking for an outdoor kitchen.
Went to Kokomo grills,,,me and the hubby fell in love with a backyard kitchen grill set up,Financing dint go our way but mark made some adjustments and went all out...we really,really recommend Mark,Customer service was at 💯.Thank u Mark we appreciate u making this happen.
Mark and Alex were grate, good costumer serviceHighly recommend this place
Awesome job!!! The crew was amazing and David and his team were perfect to work with! I would highly recommend purchasing from them!
Wow this place almost had me at the show and then I thought about looking for them in the BBB. They have bad Yelp and BBB reviews. I’m sure they paid people on Google to give them good reviews.
We came into KoKoMo grills looking for an outdoor kitchen for our new home. Mark provided outstanding service and helped us find our perfect outdoor kitchen.
Mark was very friendly & helpful. Can’t wait to get our new outdoor kitchen!!
Found what in and a very nice person by the name of mark helped.. Thank you
2nd Kokomo grill!AwesomeSalesman Mark was extremely helpful in completing our special order
Jayden was very informative
We would like to thank the crew from Kokomo Grill. Especially Alex who was professional and helpful and helped us from the beginning to the end. Our outdoor kitchen is amazing!. The crew did an excellent job installing and setting up the kitchen and answered all our questions (even though we are difficult customers 😉)We are so happy with our purchase and will recommend Kokomo Grill to our friends!Thanks again,Carlos and Karen Jaime
We used Kokomo grills to build us a fabulous cooking island and bar. Jeremy and Delfino were amazing!!!
This is our second Kokomo Grill!! We loveeeee our grill not only on it beautiful the design is cool! The grills were like ZZZZZZZZZ! Something different ya know! This new one has lights inside so we can grill at night during football season 😉🏈 David our rep was great too! He was extremely informative and gave recommendations based on what we said we wanted. Were so are so excited to get our new grill and....support a good business!!! Thank you David! #kokomogrillowners❤
Got the arge island BBQ with eating bar. Folks did an amazing job 👏
We absolutely love our Tiki Bar and Kokomo grill. Everything from the sales team to the delivery crew was outstanding. Our neighbors and friends think this is the coolest setup. We are looking forward to years of backyard fun😎
Mark was incredible, very attentive. I highly recommend him.
Great service, friendly atmosphere! Love my new grill.
Mark was cool to work with. Very patient and helpful. Thanks.
The grill is awesome and TJ, Kyle, and Matt did a great job of set up and made sure everything was perfect.
David was good to deal with and Kokomo constructed our island in a beautiful fashion it looks greatWe ask for them to come back and make a few minor adjustments Jeremy and DelFino were awesome and took pride of n their work good to deal with
It is the mark of a great company not the problems dont ever occur but I did have a problem and received excellent warranty service
Jimmy came out and measured an existing opening in our outdoor counter area. He designed the perfect built in solution. The installers did an unbelievable job matching the color and the finish work was out of this world. I have never had a grill that cooks this well and looks so good. Thank you Kokomo!
David is awesome to work with! Love our outdoor kitchen!
Mark and jimmy were wonderful and helped us find exactly what we wanted !
My father works are Kokomo and we love it here
After many months trying to find someone to create a backyard entertainment area/bar/kitchen for our AZ house (big enough backyard, difficult to get equipment to) we stumbled upon Kokomo on Wayfair.com ~ after some “Googling” we were so happy to see that they were located in PHX and contacted them. All planning/contacting/design/etc done remotely with us in another state (and during COVID) all together we came up with the perfect plan for our backyard. Timing was an issue, and they came thru!! Our backyard had plenty of space, but the space to get back there was an issue.... Not an issue for them, they accommodated, set up and it is just what we wanted. They worked from dusk to dawn on delivery day (timing was an issue) super nice guys, customer service +++, came back 2 days later to check things out, tweak/fix a few things to make sure everything was complete. Thanks David, JT and the many others that day that helped complete our backyard in Arizona ☀️
Great customer service. Would highly recommend.
Great place to work!
Great product quality. The installation went smoothly and the installers were hard working, professional individuals.There was a problem with our refrigerator, and it was taken care of immediately!! I would definitely recommend them to family and friends.
Very good customers service.
Great customer support to order proper orifice conversion kit for 5 burner Kokomo grill.Thanks!
We had a great experience using Kokomo Grills. We had an outdoor kitchen built that incorporated components from another dealer. Kokomo drew a to-scale model for us and verified all measurements. The delivery and set-up crew were very professional and ensured we were completely satisfied prior to leaving. I would highly recommend Kokomo Grills for outdoor kitchens.