Awesome company Nick came to my semi truck Very professionally took care of my broken window awesome personality good conversation thank you Guy for The awesome service

No call no show, not just once but twice. Technician Jordan was pushing for a glass replacement when the windshield was just a chip. Then he kept telling me that my insurance company is cheap and doesnt want to pay out for the windshield. The issue with that is that I work for my insurance company and I dont appreciate the insult at all. I called the claims department, and for the record, they said they would have paid for a new windshield if I wanted one, but it was my choice to do the repair. If your company is that financially unstable to be able to provide a job as simple as a chip repair, then there is no reason to offer a warranty with your glass since your business wont last.

The staff at Diamond Auto Glass PHX was professional and friendly I was very impressed by their services. I highly recommend them!

Got to love their free chip repairs for life. Best bonus ever!

Where do I start? A busted cowl, defective glass and three people..Betty, Andy and the owner, Stuart...all repeatedly saying they had done this for 20 years and never seen this happen! I dont know, it feels like a Shakespearean drama. Here is my recounting of the events of this play...they are probably 80% accurate, its been a couple weeks.I was recommended to them by my dealer and the work was done while my Armada was in the shop. The first alert that the initial tech should have noticed was the gaping space between my rear view mirror and the glass. Any glass repair man should have seen a defective mount on the glass. But no that was overlooked. Also, they pulled the plastic out of my cowl to save 10 minutes from actually taking the cowl assembly off and putting it back after the replacement (the correct technique). The cowl houses your windshield wipers and forms a seam with your car, once the plastic sealant is ripped off, your cowl will leak, etc.So, a few days later while driving my rearview was vibrating, first visit by Andy lasted 5 minutes at my home where he told me he made a minor adjustment. But acted as if their was no justifiable complaint, because there absolutely could not be anything wrong with the glass, they install the mount at the factory, so there was no reglueing it he said. Still vibrating, second visit by Andy and he then said at that point he spotted the gaping space between glass and rear view mirror. Yahoo. Yet, instead they put a new mirror on...again the glass would have to be defective for the mount to not be on it correctly, and according to Bettys 20 years in the business, that just was not possible. That day the whole rear view mirror fell off...yes, in 20 yrs there was a piece of defective glass. The owner stepped in and said he could glue it and they would have to repeat this at least yearly due to the heat! No thanks, I asked for factory glass and he did oblige. I really appreciate that.Yet, I contacted the dealer, realizing that despite their 20 yrs of experience I had better get some help. Luckily, the dealer understood me completely, and he paid for new installation with me paying out of pocket for non-defective glass. This is when the new installer showed me the cowl, again my dealer stepped up and put in a brand new one at no charge. Very stand up of Peoria Nissan and Emilio, the manager, much thanks!Well,why not just 1 star for a glass replacement that cost me out of pocket and my dealer a brand new cowl....well, they were very courteous on the phone. I think they actually believed the web they were spinning on me. They are not malicious, they are just lacking in expertise and staff that may either be trained or conscientious, I am not sure but I think its the latter. You see the windshield business is a dirty, dirty business. And companies like Diamond Auto Glass work our of network for insurance like State Farm, meaning once they are paid, thats it. You, as the consumer have no recourse. In fact, I think Diamond Auto Glass had an affiliate initially install the window because Andy sure didnt want to take responsibility. Repeated calls to both State Farm and their glass coverage affiliate basically scolded me for going out of network because they have no ability, nor will they get involved in your glass dispute. Places like Diamond Auto Glass know this and you are basically at their mercy. Glass is actually pretty cheap probably for my Armada it was $35-50, and if they can get it done quickly, theres the profit. I suggest strongly you go in network with your insurance so you have recourse. I learned a lot with my first glass replacement, I havent been doing this for 20 yrs but in 1 month I basically can spot a good glass replacement company, and this is not the company you want to choose.

Dont fall for their $50 in restaurant vouchers because you will never get them, and their tecs dont know how to install the windshield anyway

Not only did he come late to fix my windshield but he left, and they sent my check out 3 weeks later not worth it could of went with a glass company that gives me cash on hand and that is on time. Not a Happy Customer....

No show, no call. Then i call to find out why and was hung up on. Guess they must be rolling in millions to treat customers this way

This company has been repairing my windshield for over 10 years!

This is not a workshop. It is their office.