This place has the largest selection of carabiners that I have ever seen. It has to be close to 60’ of wall display space just for carabiners. Very helpful and knowledgeable staff.

Used to be a great place, but sounds like they are having some problems with customer service. I have experienced this from time to time over the years. If you know what you want and have experience in your activity you will find your products easily. If not, maybe find advice and determine what will best suit you elsewhere, then you can avoid the inexpierienced and pregidous staff. I surmise that it is hard to find workers with the knowledge, and interpersonal skills necessary to be an outstanding employee in such an eclectic store.

Fantastic service, so much info on almost anything outdoor related, and local history galore!So so so worth supporting local!❤🧡💛💚💙💜

As someone new to the area and looking to get into more outdoor adventure, Tony was able to answer all of my questions. In addition, he spent close to an hour with me and my friend providing top notch service and assisting us. Will definitely be back here for more equipment.

Dale, Eddie, I appreciate you all for working. You have a plethora of knowledge and excitement to share your energy. You made my first time there, not be last.I can’t forget Olga, she was wonderful thank you for the price check.This place had pretty much anything you are looking for, if you want to go hiking, backpacking, adventure in a canoe ( you can rent them there), swimming and the list goes on.I WOULD RECOMMEND.

Small store with a lot of merchandise. The hiking shoes have been very well fitted and hold up. Their Marino wool socks and bamboo socks never wear out. I have been equally pleased with clothing.

Came in for a little bit of climbing gear and a pair of more durable hiking shoes after a blowout. Everyone in the store was super helpful and knowledgeable. This place is what you look for in a gear shop; real hikers, climbers, backpackers, etc. that actually have experience with what gear works and what doesnt and are eager to share their knowledge and experience. Also, a great selection in store.

Have been shopping here for all my climbing and on rope needs. The staff is friendly and more knowledgeable of gear than any joint in town. The selection is also unbeatable. They are especially awesome when they don’t have an item. They will take your info and keep updating on the status of the items via phone which is super cool! Multiple products they have given me a phone call about and I came to pick them up! Great service and awesome store! Suggest to everyone, support local businesses!!

Great place for hiking and climbing gear really amazing store!

I’ve never had a boot consultant before today, and my experience here was game-changing! Olga spent at least half an hour measuring my feet and fitting me perfectly for some new hiking boots. She even taught me some lacing tricks to change the fit of my boots!I’m super thrilled with my new pair of Oboz.Aside from hiking gear, this place has climbing equipment, packs, tents, cookware, maps, all sorts of apparel, and water sports accessories. It’s like REI but better, and now it’s my go-to outdoors store.

Absolute best shoe fitting. The guy who helped me ( curly hair and glasses, wish I remembered his name) knew exactly what he was doing. I pointed out a few pairs I liked, he measured my feet sitting and standing and then asked if he could bring a few things out based on what he thought would be a good fit. He totally nailed it on the first pair! Super helpful and knowledgeable about backpacks as well. Glad I came here, the service puts rei to shame and glad to support local business.

My husband and I just went here to get new hiking shoes. The staff is extremely knowledgeable and they fit us with the perfect shoe. I have used this place for many years. They have camping and backpacking rent. After renting once I bought all my gear from them. Was it a little more expensive that you can get online or through some cheap outlet? Yes, but my gear is high-quality and was expertly fitted and picked for my needs. I will continue to get my gear here. Support the small business and get expert advice versus a big retail store.

The staff is great!! Always knowledgeable on their products and every time I go I alway have a good experience there. Great environment!

Helpful staff with a lot of quality products

Super Nice n friendly, very helpful in finding what we need. Cashier is very skilled n knowledgeable.

This is the best outdoor shop in Phoenix. I came here to pick up some climbing gear and ended up working for them for 2 years. I figure a good review is long overdue. The shack truly supports smaller companies and is such a gem in the valley. The staff is extremely knowledgeable and helpful. Im very grateful to have interacted with such great employees and customers. Support Local!

Old fashion custom boots and shoe fitting. These people are pros. Local treasure

Went in for some hiking boots and was blown away by the great customer service! John helped me with my shoe fitting and was extremely helpful in helping me find the perfect pair for me. Would highly recommend for anyone looking for hiking boots!!

The Arizona Hiking Shack is the Go To place for hiking, camping and other outdoor activities supplies. Great store, friendly and knowledgeable staff.

Excellent service and experience staff made shopping for new hiking shoes fast and easy.

Outstanding service. From someone who is a lifelong REI holdout, this is one of the best mom n pop outfitters. Great advice, friendly and dedicated staff, and great gear. 10/10.

Super nice staff - took me right to the Sale rack. Great selection.

The staff is always incredibly informed, they all are outdoorsy people, they use the products and have first hand knowledge and advice to give you. Doesnt matter if youre an absolute beginner or experienced outdoors person. I love the old school customer service they provide as well. Ill happily continue spending my money to support this awesome local shop!

Lots of great gear and a super friendly/helpful staff

Everything you need to enjoy Arizona outdoors! Friendly and helpful staff.

I buy my shoes here! Love my big box toe shoes with a nice snug fit. Also be my place for camping, canyonering, mountain climbing and as much cool stuff you could want place! I swear...

The store is organized and neat and the prices are fair but we were not very pleased with the customer service. we were helped by the cross eyes gentlemen and at first he seemed very happy to help us but we quickly came to realize that he had a very condescending tone and spoke down on us for not being 30 year rock climbing veterans as he made in clear that he was time and time again. he definitely made me feel unwelcomed and provided a poor first impression to the sport. although we still did buy equipment, we truly hope to not find guys like this on the rocks. we are sorry we visited your store .

This place is everything you could want in a rock climbing/hiking/outdoor spot. They have rentals for about every outdoor sport I can think of and their professionals really know their stuff. I would recommend this place to any level climber! I always go here before REI or any big chain bc they usually have the same stuff and the people just know the Arizona ecosystems better. They can tell you about some really cool, local rock climbing spots. Go support local and check this place out.

Friendly and helpful.staff. Good collection of items you will need for hiking.

This place is awesome! They have all the serious outdoor gear for sale plus an impressive collection of rock climbing gear on display. Go check it out!

Helped us rent out the proper gear for our hike to Havasupai. We rented two in-frame backpacks, 2 person tent, two sleeping pads and bags (not necessary), jetboil, rat sac, hiking sticks, and a water filter (not necessary). Best prices I found for a five day rental.

Great place to find anything hiking you want

AZT2020-21A very needed supply shop

Best gear have to say that also use to work here and they are the best in the southwest

Lots of quality products and very knowledgeable staff!

Why would you post “Mask are required” on your front door when your employees inside come to customers with out one?I’ve been a customer for years and spend my fair amount of money here. Am trying to comply with the rules but when your employees/sales associate come to me asking if I need help, not wearing a mask and standing with in 2 feet, that just takes away all credibility and consideration for others.The employee was late 30s early 40s man, wearing a red shirt, curly dark hair.Management should exercise what they post!In all fairness other employees were wearing mask.Needless to say I had to leave, this guy didnt visibly had have one on hand, around his neck, or on him.

Poor gear fitting. Found damaged gear while on the trail. Meh on any sort of Covid safety adherence

MATT AMAZING CUSTOMER SERVICE, BIGig Selection. Matt very knowledgeable, eager to help, rope expert ~Thank You sooo much. Very Happy. Everytime i come here theyre eager to help.

Recently rented kayaks from here. Store is awesome and people were helpful and friendly. Prices were better than most when we searched. They rent almost anything that has to do with outdoors equipment so definitely check it out.

Great store for hiking and climbing gear. Staff was very nice and helpful.

Went out on a big hiking trip and bought some food from this place. We all tried different things and it was all terrible. Some of our gear was also damaged beforehand and they charged us for it.

This is a great store for all your outdoor needs! Great staff, great service, highly recommended!!

I took my tent poles here to have the shock cord restrung. Excellent service from start to finish with friendly and knowledgeable staff.

Had trouble finding a good pair of hiking boots for mid to long distance. AZ Hiking Shack too care of me, and I walked (hiked?) away in comfort with a new pair of Oboz that feel great. Highly recommended for a great selection and knowledgeable staff willing to help.

Great small business to support. The staff was very helpful and friendly.

Gave my crew and I gear that broke on the hike and then blamed us for it by calling us liars. Somebody I went with had they’d pack break half way through the hike as well as many things were broken before we started. Everybody that went except for one were first time hikers and this sensitivity was not met. If you can I would advise you to go to another spot for hiking related items.

Great cutomer service.Very knowledgeable staff.

Its ok

Great service, and they have anything And everything you might need for hiking or camping.

Impressive selection and helpful staff! I will be back

Awesome store I felt like a kid in a candy store

Great sales help in fitting my new boots!

Store has a lot of great products but their customer service is horrible. I chose a bag where the price was very clearly marked and when I went to checkout it rang up for $30 more than the marked price. I showed the employee the price where all the same bags were clearly marked and asked to be given the price they clearly requested for the bag. The employee went to ask of that was possible and came back with,”sorry we cant do that, the bag was just in the wrong spot.” Which was BS as all 8+ bags were in the wrong spot then, lol. They refused to sale me the bag for the price they were clearly asking for it. Their merchandise is all over priced to start with. You have alot of other options in the area, DONT SHOP HERE!

The customer service here is absolutely amazing! Even though we werent able to use the kayaks (That we rented) because our car broke down they were so patient with us and they understood what we were going through and they were very helpful. The customer service here rocks!

The staff here are truly passionate about their service and what they sell. There is nothing more refreshing than having a retail excited to show you around and helping you find exactly what you need.

Great hiking store, great staff.

The most honest fair personalized customer service I have ever received in a store I would travel lengths across the city just so my husky and I may shop here we are treated like family, the ones you respect and enjoy

I am a beginner hiker and needed a lot of guidance so i thought i would check this place out. Stopped by today with a lot of questions about hiking boots, what type of socks work best, snacks for day hikes, and questions about hydration for specific hikes. The woman who helped me was very friendly and also very informative! Not only did she get me fitted in some excellent shoes, but she explained why she thought different pairs would work well for me and taught me a lot about different brands. She also took the time to answer all of my other multiple questions and gave me a lot of advice about hiking in general. They had tons of stuff in the store, including camping stuff and hydration/backpacking packs. I will definitely return here for all of my hiking needs and would recommend to hikers of all levels!

They made me a great deal on some hiking boots a few months back. The boots are durable and comfortable. The store itself sells just about anything camping or hiking related that you could imagine.

My professional shoe fitting there changed my whole hiking experience!!! Awsome staff very helpful! Will definitely drive from yuma to go here again and again

Tony, Jarrod, Mike, June, Laura, Rachel, Julie, Chris, Dale, Irene, Gary, Don, and Charles are all awesome team players. The crew puts customers first and goes the extra mile to ensure that everyone leaves the AZ Hiking Shack having acquired the information, equipment, shoes, clothing, and accessories for success with their particular adventures. Thanks for making my first week awesome. I look forward to working with those team members not aforementioned and the new crew members in the upcoming weeks.

Great store for hiking and other outdoor related activities. Staff is very knowledgeable.

Outstanding customer service! Got my Granddaughter geared up for rock climbing! Great selection, well versed staff. A couple of areas where the employee wasnt real sure of something, but ( very important) they didnt try to B.S. their way through it. Her honestly was very refreshing and I appreciated it very much. Difinately a FIVE star visit.

This company is one of a kind. Sport equipment, name brand backpack, tents,sleeping bags, footwear and climbing equipment retailer who has friendly, knowledgeable staff that knows how to fit equipment, a true specialty shop that give you Customer service with a smile. I will be back 😎

The staff was very knowledgeable and helpful! I cant wait to go back.

I went here looking for a hiking book. The store is great. Very big with a ton of space and the staff are really helpful. They helped me find exactly what I needed very quickly. The prices are good. Definitely recommend stopping in here for your hiking needs.

I had the upmost best service from Tony and the crew at Arizona Hiking Shack. Im the type of person that needs to weigh all my options pros and cons before making a pricey purchase so Tonys patience and knowledge was perfect! I had bought a pack from here a week ago and after taking it for a spin realized it was too small for what I needed. Tony helped me out again when I came in to exchange it and helped me find the best bag for me. Im super happy about my purchase thank you!!

This is a local one stop shop for anything outdoors. Knowledgeable staff and great prices on rentals cheaper than REI. They have outstanding customer service as well . Will be back!

Customer service was 💯 ....prices are on point

This is a great place if you plan on spending any time outdoors. Its a local shop, and the staff is above and beyond... Helpful, knowledgeable and very kind. Its a good place for the pros and the first timers.

THIS IS A CLIMBING SHOP!!!!! sorry about the caps. They dont advertise this very well and it took me some time to figure it out since Im from somewhere else, but this place has climbing gear, guidebooks, and folks that know about the area and know who to talk to in the area. Good spot. They were friendly and helpful.

Great local shop with knowledgeable staff ready to help and answer questions. Went in for some info on modifying my pack setup for a long hike and got some good information and gear recommendations. Even got some great New socks lol!

Great outdoor shop! Very helpful and knowledgeable staff.

This place has a wide selection of outdoors equipment, from bulk climbing gear to dog backpacks to large cans of freeze dried food. You can get topo maps and Tonto passes.Be prepared to have six or seven people ask you if you need help, they staff heavily for a place thats the size of my house.Everything is definitely full price. Be prepared to pay maybe even a little more here than some of the larger coop spots and for sure more than Amazon, but youre supporting local. I love the place and recommend you spend your money here.

I am based in Lincoln, Nebraska where kind people are plentiful. I am fairly new into Rock Climbing, so when I had an extra day in Phoenix I needed information. I stopped here and had a lot of questions and needed advice. I experienced the kindest most honest people I have ever met. They not only sold me things that I actually needed, they gave me advice on who I should contact to make my “free” day more enjoyable. I would recommend this shop to anyone who wants to gain valuable, honest information. Also they are the most non pushy people you will meet. Keep up the great work and I hope to see you all soon. Todd R. Calfee

They were super nice and I had really specific things I needed to find and they helped me find everything I needed 😊

Wow, very knowledgeable and friendly staff with large selection and reasonable pricing. Jim was a huge help and showed us their fabulous map selection and gave us a few local tips on parking. Very sweet shoe and sock selection. Really improved our hiking experience. We will be back soon.

Don’t waste your time. Extremely snobby and not helpful! Bad vibe - not welcoming.

Wonderful staff. Love my hiking shoes and socks. Thanks for hooking me up!

Steve and Meribeth were more than accommodating and very knowledgeable! I highly recommend this place to anyone looking to rent equipment for hiking. We even rented a kayak for the trip and they helped us get everything loaded and set for a great trip!

Very knowledgeable! The man who helped my husband with the boots is amazing and knows his stuff! We both feel very confident with our purchase today. 100% would recommend to anyone!

Visited Arizona for a vacation with plans to camp out at the Grand Canyon for one night. Needed to rent the basic necessities for car-camping. Arizona Hiking Shack had everything available, and provided plenty of information to help make the trip extra-special. All staff were very friendly and knowledgeable. I would highly recommend this to visitors looking to rent gear, with little hassle.

Visited Arizona for a vacation with plans to camp out at the Grand Canyon for one night. Needed to rent the basic necessities for car-camping. Arizona Hiking Shack had everything available, and provided plenty of information to help make the trip extra-special. All staff were very friendly and knowledgeable. I would highly recommend this to visitors looking to rent gear, with little hassle.

Incredible inventory, amazing expertise.Everything I ever dreamed of wanting is not only in stock, but in a stunning quantity. Indeed, Arizona Hiking Shack is the Mother Lode of Life Safety Ropes and Hardware. Dont let the name mislead you, they are not only well stocked to meet any hikers needs, but also that of any of the 12 life safety rope disciplines, including space based roping. Well done!Best Regards, Mongoose (Goose)

Amazing service! Super friendly! The staff really takes the time to ensure your getting the right gear for your next adventure! Arizona hiking shack has made a lifetime and loyal customer for life! Ill never go anywhere else for my outdoor equipment! Thank you thank you thank you!

Its where Jerome Fire buys a lot of their TRT gear. Went there for the first time today, great staff. Its like a toy store for big kids like me. Tony was a great help making sure I got the right gear to go out a rescue someone in the high country

People are super friendly, very helpful and willing to talk with you a bit about anything including helping me plan an upcoming road trip from Phoenix to Colorado through Utah parks and Colorado camping and hiking and fishing spots. Good prices and selection as well as extensive climbing section. Thanks to the great people at AZ Hiking Shack, Ill definitely be back and recommend this place to everyone.

This is now the place I will go for all of my climbing gear. They have the most gear I have seen in one place. The staff are very helpful and knowledgeable, like actually go out and do the activities. This is helpful as they are able to give specific advice for whatever you are into.

One of the best places for outdoor gear.

Distinguishing who the staff was a task; however, they approached me and answered all my questions. The store itself has beyond what I need and want. Great experience overall.

Stumbled across this place accidentally while driving down Thomas great place with all your hiking and backpacking needs. The staff was courteous and asked if I need help. Also carry other items that REI does not carry. Recommend checking it out if you are a hiker, Backpacker, rock climber etc.

Excellent service! Or should I say its most excellent service...😁Friendly service. Good prices and large inventory. Convenient location.

I didnt buy anything but they have everything you need.

I rented some equipment here very recently. The people who were supposed to help me could barely do their jobs because they all seemed like they were under the influence of drugs/alcohol with the way they interacted with me and my friend. Also, when I rented the equipment, I specifically asked multiple employees if I could return things after hours because I knew I would be late on that specific day. I was told multiple times that I could go around back, write a note and leave the equipment (rat sack and jetboil). On the day I was supposed to return said equipment, I called, nobody answered. I left a voicemail saying I would be 15 minutes late. When I got there, I did as I requested and left the equipment by the back door with a note. Two days later, they charged me for “lost equipment” saying they never got it. I called them and explained the situation which they denied ever happened. They did say they were gonna refund me the rental fee. I asked to speak with the owner and the owner wouldn’t even speak to me. They never gave the refund. They went ahead and charged me full price and the rental fee as well. Never renting from this place again. It’s managed by people with no sense of customer service whatsoever.

Top notch local business with that is fully capable of covering all your hiking, climbing, camping or paddle needs. I love coming here, especially for their garage sale once a year. GO HERE RATHER THAN REI!!!!!!!!!!!!

They stick the best of the best. The most useful back packing, and climbing gear you can use. The staff are most helpful.

My first time going into this store that was recommended. I liked it.

HORRIBLE customer service!! I highly recommend avoiding this place. There are much better places in the area to support with better staff and better prices.

This is a great place to duty outdoor sports equipment or to get some ideas of where you can go to, to do what ever outdoor sports you like to do. A great outdoor information place.

One of the finest places in town to get camping/hiking gear. There are true experts to be found who know the State and what you need to set forth on the adventures you are interested in. Fair prices and great service. Plus the rental desk really comes in handy if you want to try something out before you invest in it particularly big ticket items.