Old looking lady there is lazy, she’ll tell you your pin is wrong or make something up about the system to not help you.
Staff was extremely helpful, very nice and went out of their way to make sure I was able to get the service I needed. This location is my go to and I recommend over any other store near by.
As of 07/24/18 the Two Older Mexican Ladies should not be working for Metro PCs or affiliated with any Metro PCs Company. I went in around 8pm because I was trying to get a upgraded phone for my wife and the 2 lady’s were very rude saying the cheapest phone there was 130$ when I saw multiple phones for 65$. Long story short I asked would it be cheaper to buy online, she refused to answer and continued to over talk me by saying she doesn’t know anything about the metro pcs website. I left and switched with boost. If these women can’t be happy working with the public they should find another job doing something else. There’s no need to make things difficult for the customers that are trying to bring business to your company.
Well my husbands phone fell out of his pocket and in the bread slicer at his job. The phone was 4 days old. Needless to say they werent helpful and want to charge almost $300 for a new phone. We have had service with them for 3+ years and they didnt care. We have 4 phone lines as we have a couple teens. We have been loyal customers and even when we qualified for an upgrade we didnt always use it. We have replaced the teens phones at least 3 times this year. So for my business and loyalty to this company we couldnt even get a discount. Im changing phone carriers.
Nice, clean store with good customer service. The employees here are helpful and patient.
Good place to get a cell phone I bought 2 for my kids good service..plus the lady that work their are cute
When I got this phone 1month ago I specifically told the girl ididnt want insurance bkuz Ive had metro for 3yrs now and insurance doesnt mean I get a free phone if something happens to this 1 anyways ... fast forward 1month time to pay my bill wondering y its 70$ so iask thinking its a upgraded plan or something .. no the guy says ihave the 60$ plan and 10$ is for insurance Call forwarding or something like that moral of my review and my 1star is like other reviews for this location they are about taking your money and lying not very helpful either
Amazing service Elsie and Gloria are the best always helping me with my phone
The customer service is super.
Really nice employees with great customer service. Helpful from A-Z . Thank you
As Im starting to come accustomed to when visiting a Metro PCS store whether its an authorized dealer or actual Metro PCS store... The customer service is sub-par. Most of the time the employees are standing around not busy and not as eager to approach you and offer assistance. And even when you are helped you walk away more frustrated or have even more questions due to the lack of knowledge of product and services. Can never get the same response twice from different employees. Poor and inconsistent training. With this location I experienced rude and abrupt service and a not so willingness to help attitude. Seemed like I was bothering them from their social hour. Really starting to consider making the switch to a different provider.
Bad customer service! Was on hold for 30 min and when I tried to speak to them they hung up on me!
This place is boo yaa!! Dong Dong!
Great service.. and they closed at 9pm everyday not at 10.....
Great service employees have great attitude and very helpful.
Give diff prices depending on the customer my brother and I proved it. He went in and got a brand new cell phone the LG Aristo 2 paid $65 out the door no taxes she told him. ($65 bought the brand new phone and included his first month of service) i went in a couple hours later said i need to get a phone the same lady helped me and i said its $65 right her exact words were no we dont have anymore of the phones used to get that promotion in stock we only have the more expensive phones and i said oh really the LG Aristo 2 isnt that part of the promotion she said no its not and lied right to my face then said so i can give you that phone with a month of service for $120 i said wow no thx and went to leave and she said ok how about $100 i said i only have $95 to my name not a penny more and i really didnt want to spend all of it on a phone but i really REALLY need a phone i cant keep going without one and she said ok $95 its yours. So i got the phone even though i didnt want to spend that much and she was ripping me off my brother wasnt there so that i could say hhhhmmmm thats so weird cuz my brother was here just a few hours ago and you sold him this same exact kinda phone for $65 out the door but your telling me $95 so it sucked i had to pay that much and it sucks that she knew i was broke
Vary helpful reps
I go here once a month to pay my bill. Great service.
I bought a Samsung Galaxy Note 4 and the male employee sold me a refurbished one as new. Days later, looking at the inbox Samsung, I realized this employee had stolen the inbox earphones, the extra earphones, the extra S pen tips, the manual, and the charger was not original. They are crooks, cheats and swindlers. Terrible Experience! Watch out!
Not a very good service and not very knowledgeable people! They were courteous though!
The employees in this place always so disrespectful towards not only me, but my mother as well. They are extremely unhelpful and we both stopped going here due too terrible customer service.
Very good Matt very helpful
Very helpful!
Bad service, reps dont know their job, need up my phone locked me out of Google acct. Had to buy a new phone.
Amazing service.....
Went to pay bill..they were already closed but the sign said I had 20min...and this happens often &at other stores
Employees are qualified and attempted
Great service
Very good service..Very friendly staff .. :)
Good service, they helped me to transfer all my information
Nadap
Very good service with glory
Lack attention
Good service and attention
Amazing to serve