If I could give zero stars, I would. Went into store to buy a couple of items today and much to my chagrin, we found out they discontinued the military discount.Shameful! Went next door to Crate and Barrel and they still offer their military discount to all military and veterans. I encourage all military and veterans to stop patronizing stores, restaurants and others who clearly don’t appreciate the sacrifices we made for our country by offering any type of discount. Please STOP shopping at Williams Sonoma, and START shopping at Crate and Barrel. How sad that you discontinue your program for vets and military due to COVID. It wasn’t much, but it was support that we felt and we don’t feel it anymore.

I purchased the three-piece soap with stainless steel caddy online. I am very pleased with the unit and think it was worth the money. I picked the pink grapefruit and it does refresh you.

Williams Sonoma always has cool and unique things for the kitchen. I always shop here and I recommend to anyone serious about cooking.

Everything so festive great customer svc

Very helpful and their products are always great.

Nice store good help

I had gone to this store to buy a small food processor that I saw on their online store. A gentleman told me he would check if it was in stock. After spending few minutes in the store waiting for him to come back he went about his business standing in the middle of the store where the counters were without speaking to me. Sometime later, a lady approached me and said it was not in stock. Long story short, bad customer service even when there are hardly any other customers in the store and secondly, they do not keep much in stock - better to order online if you do not mind waiting for few weeks to be delivered.

The fact that my friend runs a business and tries to shop here to get supplies and gets TOTALLY ignored makes me sick. Also the fact that i tried to call the store and speak to the store manager (Monica) all she could talk about was the product that wasnt in the store versus the customer service that is SEVERELY lacking. Ive been to this store to see it myself and this is how they treat people. They have conversations amongst themselves and when a customer approaches it seems as if they are agitated by the disruption. I wont ever nor let anyone i know shop at this location again!

Love their selection of items. However, stopped in over the weekend and was the third person in line. They only had one register going, but 4-5 people behind the counter doing various things. By the time it was my turn, there were four more people behind me waiting to check out.

Friendly staff! Really cool stuff

They have a huge selection of quality kitchen supplies (gadgets) for a slightly higher price. At this location they need further training on how to spot a shop lifter. Im in loss prevention and can spot the LP employees every time. Theres no reason to be following the grandma who is keeping her 3 year old granddaughter from knocking all of the merchandise off of the shelves while the 3 year olds mom shops. It was so intrusive and it made the grandma feel uncomfortable so she walked out even though she was planning on spending money in the store. The mom put her stuff back and left without buying anything as well.

Great staff. Super friendly and helpful even though it was Christmas week. Always an excellent selection of kitchen gadgets and cookware

Awesome. Bought a Mediterranean dish set. Beautiful.

Whats not to love about Williams-Sonoma? As someone who enjoys cooking and baking, I was a kid in a candy store! The store is loaded with a large variety of quality kitchen & entertaining supplies!

It took 10 rings this morning for someone to answer the phone, finally it got answered. The WS employee did not know what popover pans were. After explaining four times I was informed they did have any. I asked the question, did they really not have any or did she just not know !!!’

How many Williams-Sonoma floor staffers does it take to pull a pre-paid item I walked-in for? It takes 3.

Order was ready and fast and easy to pick up

Good Lord. What can you say about Williams Sonoma. If youre a foodie, its like walking through heavens doors. I love the jarred sauces, which make it so easy to whip up a meal in no time by just adding meat and veg. They also have great French porcelain dinnerware and bakeware. I could go on and on.

DO NOT USE Williams Sonoma - especially if youre counting on using the product as a gift or even for Christmas. I ordered their specialty Star Wars product on Dec 8th for my Christmas shopping. I even saw the charge hit my account. Then ten days later I received an email alert that there was something wrong with the order and to please call them. The charge on my account was also suddenly gone. After waiting on hold for a while I reached a very not helpful person who instructed me that the product was on backorder and they had paused the transaction until it would be available on Dec 30th. I was frustrated, not only because Id JUST seen another Facebook ad for the product but now the Christmas gift would be late. Still, I agreed. I waited until this week as its now past the holidays, past the date they said the product would be available, Im still seeing ads for the product on FB and the charge has yet to hit my account again. So I called again, waited on hold AGAIN, and was told that the status of the order was now marked insufficient payment and had been canceled. I argued this to no avail then finally said Whatever, what will it take to get the product. They said I could reorder with them right then. Then the poor girl spent 15 minutes searching for the product only to realize the product was.... on backorder once more. I told the girl she was very helpful (she really did the best she could) but I was extremely frustrated with this entire process. After I hung up, Williams Sonoma then had the audacity to email me a follow-up message asking how I liked the product (which Id never received and was apparently canceled) and to please rate their service. Wish granted Wiliams Sonoma. The service was terrible (aside from the last poor girl who tried so hard to help). Update your ads. Stop offering products that are on backorder. Learn to better communicate order issues/inventory issues to your customers.

Super friendly staff! Visited during a networking mixer which brought us to 5 different locations in the mall. When I stopped at William Sonoma they had samples of cookies and coffee drinks. They also were able to provide me details on upcoming sales of items I was looking at purchasing.

Really cool home goods store. They have a huge selection of fine dining sets and varies kitchen equipment.

Great selection and great products. Staff could be a little more helpful.

Ordered online for store pick up people working there standing around doing nothing. When finally helped lady was rude bad customer service they think there better than you they work for minimum wage.

Lisa was very professional in helping me with a birthday gift for my son. I have always experienced friendly professional attention to every detail of my purchases. I recommend this store to anyone.

World Class Service from Karen (associate 410229) - High Quality Products -

Greatest hot sauce ever..nice people

Its Williams Sonoma for Gods sake!😂

30 June 2019 -- Jenny offers excellent customer service to everyone at this Williams-Sonoma location. She can juggle customers and situations on the floor, ensuring everyone receives the quality services that is a hallmark of her work ethic. Her situational awareness sparkles, and her mind cuts as sharp as a Wüsthof carver. She has served me well two weeks in a row. She imparted great cutlery knowledge unto me, answering all my questions, and she taught me the finer points about using knifes in the kitchen. Best part is that Jenny and her fellow coworkers smiled and treated me well when I bought a can opener a week ago and a peeler yesterday. Jenny and Williams-Sonoma at Biltmore have earned my loyalty. Soon. Very soon. I will buy a set of Wüsthof Classic Ikon Knives from Jenny at this location. You will make the big sale to me.5 stars = makes customers kings and queens, or offers superior product(s); crushes competitors that offer similar service and product(s).4 stars = provides something extra for customers, or offers better than average product(s).3 stars = provides good service and good product(s).2 stars = provides low quality customer service or product(s).1 star = fails in customer service or product(s); you suck; please go out of business.Williams-Sonoma and Jenny both get 5 stars!

Candy store for anyone who likes their kitchen. Fun things to make it fun to cook at home.

Horrible customer service item order showed on time then a day later was pushed back 2 weeks then another 2 weeks and then never received

I have been shopping at this location for over 30 years and have always experienced the highest service anywhere. 13 years ago I moved to Snowmass Colorado and still shopped at this location because of the staff. I moved back to Arizona May of 2017 and was surprised not to see the store open at the Biltmore. When I checked this December on line it was open again and I was thrilled! I called and purchased my items and the lady was very courteous and told me to just ask anyone in the store to retrieve my purchase. We drove there from Prescott and I asked the sales person for my order. She looked for it and couldnt find it. She went back again and did find it. We checked the items in the bag and they were fine. I wanted to purchase another item and she said she would place the bag over here ( on a table near the counter) . Another cashier was checking me out and I mentioned that I needed a stronger bag for the other dishes I had purchased. She then asked for my ID to give them to me. I had already been through the purchase with someone else . I told her that and she refused until I showed her my drivers license ! My photo was not in the bag however my name was the same on the sales slip! What impersonal service! She then gave me a stronger bag. Non of the previous staff was still there. It was like warehouse shopping. The store was chaotic and yes busy. Has another organization purchased W.S.?The reviews I have now read about the Biltmore and Scottsdale staff is unsavory to say the least! What has happened?DisappointedKarmen Dopslaff

Sadly over priced. And $8 to gift wrap? Think people buy a lot of gifts there- or did.

Need kitchen gadget?

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Oh the cookware!

Huge location! They even have William Sonoma Home. Wish I had time to look but had to leave.

Terrible customer service! Managers dont care about honoring the sales price. First and last time at this store.

Followed around hated it.

Great place.

Williams-SonomaWilliams-Sonoma have great quality products