Mike Nista was a great help and salesmen. Felt no pressure in purchasing and he answered all of my questions and more. There was an issue with a needed service my car hadnt received and Rohrich took care of it for me

It was an experience I havent had in a long while buying a car ! It was for the first time in along tine it was a pleasure to buy a car!! They had my best interest at heart . And were totally respectful and knew what they were doing!! I would recommend anybody to go there to buy there next car!! Great job!! Thanks !!

I recently purchased a used CTS that I found online at this dealership. My overall experience was one of the best Ive ever had at a dealership... My Sales Rep. Jim Gaydos was very responsive and did everything he could to help me I felt. He was genuine and to the point. The vehicle of my interest was newly received and not as detailed as I would have liked on the inside, but this was my only complaint per say but I dont think I gave them much time to do so and it didnt stop me from making my purchase! Everything went so smoothly and I would definitely return in the future! Thank you for a great experience!!

This place is horrible. I purchased a 2020 Escalade here about a year ago and the service has been horrible. I dropped my car off for service on a Tuesday and it is now Friday and I have heard absolutely nothing. If you call the service department, they hang up on you. When you finally get a hold of someone, they tell you they will call you back and they never do. When I purchased the car, I was told that my car would always be picked up and delivered to me when it needs service. That does not happen either. I would never buy another Cadillac. You receive much better service with other dealerships.

When you look up excellence in the dictionary you will find Rohrich Cadillac. My car buying experience was top notch and the service over the past 4 years outstanding. Not once, did they ever take advantage of me (many others have), it was the opposite, we have you covered. I almost went to Detroit to buy my car, because my experience with all the other Cadillac dealerships in Pittsburgh was so disappointing. This dealership and service department will make you feel like your number one and they will never take for granted, you as a customer. Service Excellence at its BEST!!

This was the best car buying experience weve ever had. We stopped by Rohrich without an appointment and were greeted warmly by the receptionist. The receptionist made the introduction to one of their salesman. Our salesman Michael Nista legitimately seemed interested in our vehicle needs and he went over the cars features and demo d how they work. Both the car and the salesman impressed. We made the decision to buy and he assisted in getting us a car that met our needs. We had pre-arranged financing with our local bank but their finance manager Tiffany was able to provide better rates from the same bank we planned on using. This was the first time weve left a dealership where we thought the dealer had our best interest in mind. An overall great experience.

They are the worst people to get service from. They lie just charge you more money for things you dont need. If your smart you wont go to them. They arent like they use to be years ago..get your vehicle services from another dealer.

Excellent customer service, maintenence was quick but thorough, very nice waiting area.

Definitely cannot recommend. Made an appointment to have my car serviced while I wait and then they told me that the only way they could do it was if I left it overnight and that whoever booked my appointment booked it incorrectly that I agreed to leave it. Betsy on the phone told me theres nothing they can do for some reason they cannot switch it to allow me to wait for my vehicle. After my review the owner sent me an email and said someone would contact me and they did so within an hour or so only to tell me the same thing that theres nothing they could do. Then he went on to tell me that diagnosing my air conditioning not working could take 6 hours as if I was born yesterday. He tried to assure me that theres no way I could have ever arrived at 9:45 a.m. had my oil changed and had my air conditioning diagnosed in the same day.Ive had positive experiences in the past so Im not going to say this is the worst place ever but I feel slighted as regular customer and I will take my business elsewhere moving forward.

Worst mistake was buying a car from these people. I had an accident after two months of having the car I was hit by a drunk driver. Tese epolle treated and yelled at me like I was child being scilded. The never sent my title to the DMV like they were supposed to. The car was still registered to the previos owner and now I have not gotten a new car because of this mistake. I will never do business with this dealer ever again and never would I recommend any one else to purchase a vehicle from yhis dealer. Now they are avoiding my calls and wont return any of my calls. They never sent off my title and the truck was still registered to rpevious owner,bought the truck May 25th 2021 and the bank still does not have the title. Rorich did not want to own up to their mistake so now they are avoiding my calls.

Great place to buy a car great saleman and good service this is my 3 rd car purchased from ROHRICH CADILLAC HOPEFULLY not my last

This is a 1st Class dealership. They treated my wife and I great from our first visit up until we took delivery of our new car, kudos to Chuck Lucci Jr., Marc Rosenstein and Tiffany Bixby, what a superb buying experience.I will always bring my car there for service and when Im ready for my next purchase

I went to purchase a CTS in 2019 for my birthday. Never heard from my salesman for months. I called to cancel the car and low and behold I get a call back that my car is in. I was so mad. Then after I decided to take the car the Blonde sales lady accuses me of having an affair because I didnt want my phone paired. Ive never been so insulted.My personal advice is go to Bariel and buy your car.However the service department seems great.

I have a 2013 Cadillac CTS. Every problem i encounter with this car becomes a bigger problem trying to deal with service department. When I bought my car I was assured I could have pick up and delivery service now they will not provide that service. I am unable to talk to a mechanic the whole experience has been disappointing. Think twice before u purchase from Rorhich, the sales dept great but service is poor! Like my Aunt I am thinking about buying a Mercedes for my next car!

Gil and the rest of the service team at Rohrich Cadillac are top notch. I have never had such excellent customer service with any vehicle Ive ever owned.

The perfect sale. No rush, no pressure, and professional.

Their service department is wonderful. Staff is friendly. Service is quick. The waiting area is clean and comfortable.

I have been going there for about 20 years. Excellent salesperson Lou Cangelier. Excellent service professional, Mike Engelhardt. I wont go to any other car dealer.

Dave Fossick is a consummate professional. He has always handled my vehicle service. Rorich Cadillac is second to none! They are not bogged down with other GM brands so they are what a Cadillac is supposed to be. Cadillac only! They have an excellent staff and I really appreciate it.

Beware Please have already gotten your car checked before going I had an insurance claim that took over 35 days basically two months to repair within those two months I ended up happening to replace a computer chip module $4000 on my car in the middle of a pandemic after losing my job up until this point they were not willing to accommodate me with a rental just be aware of extra cautious and be very pacific with them also they shuttled me And a utility truck which usually they don’t shuttle their Cadillac customers paying customers and that but that’s what they shuttled me in and I watch them shuttle others and a shuttle van my friend who works for them let me be aware of that they also lost my keys for a little while while my car was in their care so please be precise and be aware that they are color blind when it comes to certain things being done you will be shuttled in a utility truck make sure you read your reviews I had a horrible time It made me never want to deal with the dealership again like they’re scammers so when you go there make yourself be noticed because they will act like they do not see u there they are colorblind

Courteous quick service. Best Cadillac dealer in this area. Wish there were more like them.

Ive had nothing but good experiences with Rohrich. They have a friendly staff which creates a family atmosphere. The salesmen and financers have your best interests in mind, and the service staff is very thorough in explaining what they do during service appointments.

Great dealership with a friendly & knowledgeable sales team. Service department is the best I’ve ever encountered. Would never buy a Cadillac anywhere else.

From the purchase of my Escalade, handled by Jim Gaydos, to service visits, expedited by Mike Englehart, I am delighted with Rohrich Cadillac.

Best costumer Service. If you are going there just look for Kevin

Have had good service and always had everything done as requested with the service that I have received and very happy with the service department and think its one of the best I have had the pleasure to use.

The People at Rohrich Cadillac are very respectful and professional. Their communication was excellent. If you are in the market for a Cadillac, Please check them out. I believe you wont be disappointed.

The customer service at Rohrich Cadillac is excellent. I highly recommend them. I have purchased two cars from them and have been extremely satisfied.

Awesome service team intelligent mechanics trustworthy sales what else could you ask for ! Highly recommend 😊

I HAVE TO SAY THE SERVICE WAS EXCELLENT! It is for that reason If I bought a new Cadillac it would be from Rohrich.

Bought a new XT6 for my wonderful wife at Rohrich Cadillac. Kevin Marn, my salesman, was GREAT to work with!

Rohrichs motto is spot on, Cadillac makes the car Rohrich makes the difference! This is especially true with Sales Consultant, Kevin Marn.

Performed warranty replacement of CUE computer screen that developed mysterious internal cracking. They ordered the replacement and installed with no problems. Its working fine now. Hope it wont be repeated. Warranty is the key!

I will NOT return to this Cadillac dealership due to the fear of what unnecessary repairs I may be charged for.On 7/30/2020, I brought my Cadillac CTS for a check engine light diagnosis. A few days later, I was told that the cars transmission would need replaced or overhauled.The tech claimed that the transmission fluid was dark and contained metal shavings. Rohrich Cadillac recommended bringing the car to a transmission repair shop as the dealership did not have a transmission expert in house. Refer to the picture of the Rohrich invoice.The following week, I brought the car to a transmission repair shop which indicated that the transmission was running perfect with no issues. They noted that the reason for the check engine light was a faulty alternator. Refer to transmission repair shop invoice.I replaced the alternator and the car is running great. The incompetence of the Rohrich Service department and/or Techs should scare anyone reading this review.What mistakes are made by this service department and how routine is it to charge for mistakes? Unnecessary services?Rohrich, you may want to re-train your techs and service shop.

I tried to remove this because Rohrich is working with me to resolve the issue.

Great experience buying a new CT5. Chuck Lucci Sr and Chuck Lucci Jr explained everything pertaining to the car and was easy to understand all costs relating to the purchase. No pressure whatsoever.

The service department at Rohrich returned my vehicle without making any attempt to correct the issue wed discussed. Weeks later I found that the engines dipstick was missing. Avoid this dealership.

Great experience, great people! Leasing my new Cadillac was a seamless process with Rohrich. Everyone went above and beyond to earn my business and I couldnt be more impressed with the high level of customer service that was provided to me. Karen (Finance Manager) and Marc (Sales Manager) were wonderful, they made the entire process so easy and took great care of me. Kevin Marn is without a doubt one of the best sales people I have ever worked with. He is always available through phone call, text, or e-mail to answer any questions or assist wherever he can. He put zero pressure on me to make a decision and worked with me over the course of three months, before I made a decision. He took great care of me and literally got me everything I needed and requested before, during, and after the sale. Even after the sale, he has followed up and assisted my girlfriend with finding a new car at another Rohrich Dealership. Everyone at this dealership, especially Kevin, Marc, and Karen truly demonstrate great customer service and a high level of professionalism. I cant say enough good words about these people or this place. Thanks to Kevin, I will be a Rohrich customer for life and I will be looking forward to leasing the next car off of him! Kevin should be commended for a job well done!

What a super place to buy a Cadillac super people that know there business

I am a car guy, since the 60s so when I say that I have one of the sharpest CT6s on the road you will understand that I have been around the block a time or two, The Staff at Rohrich Cadillac are all top shelf, all take pride in themselves,their work and each other, from the top, to the newest member of their team, you will find zero clowns, put your confidence in these guys, I promise you will not be disappointed,then you can boast about your car the way I did in the first line of this posting.All true, Thank You

They always take great care of us at Rohrich Cadillac, they have for years.

A most discourteous Service Experience at Rohrich Cadillac!!I arrived at Rohrich for my scheduled oil change and was checked-in by service attendant ME, who processed my initial paperwork and sent me to the waiting room. Moments later, ME came to me and told me that my Premium Care package had expired and that I was not covered under the policy. I explained to ME that I confirmed with the scheduler that my 2017 Premium CTS was still covered after confirming with the agent that the vehicle mileage was less than 50,000 miles, and therefore still qualified for Premium Care service. I explained to ME, that believing this information was accurate and would be honored, I arrived at Rohrich for this service.ME suggested we discuss this matter with THE SERVICE MANAGER so we stepped into his office to describe the situation. To my astonishment, THE SERVICE MANAGER, without pause or consideration, gruffly informed me that he had no responsibility for the erroneous information provided by the scheduling agent and that the scheduled service would NOT be considered under Premium Care. Furthermore, THE SERVICE MANAGER dismissed me without even a feigned attempt of an apology, or explanation to a valued Rohrich customer.Having spent many years as an executive of a Fortune 500 company and now being a business owner, I am perplexed how someone with the title of SERVICE MANAGER, especially at a supposedly prestigious dealership, could have the luxury of having no responsibility for the erroneous information provided to a valued customer, and making no attempt to make things right? My career would have been very abrupt should I have ever behaved in such a manner.....and I did not work in the service industry!This poor customer experience @ Rohrich was preceded months earlier by a similar unsatisfactory service event, where my CTS was brought in for repair of wheel and tire damage. On this occasion my vehicle was kept in the garage for 5 full days, during which time I was denied a loaner vehicle, being given an explanation that no loaner vehicles were currently available, though my Premium Care was fully valid during that time.Perhaps others have had a similar experience?? Perhaps its a matter that I purchased my vehicle from Bowser, who fled the South Hills without notification, and, in fact, under the cover of darkness. I find the entire Cadillac experience to be a huge disappointment!#NEVER AGAIN @ Rohrich Cadillac

First class service and beautiful customer service facilities.

Very efficient & professional service department! I highly recommend this dealership!

Our experience was AWESOME it was the best we ever experienced with any Cadillac Dealership. Chuck Lucci, Jr. went beyond what we were expecting from personal to make sure we were treated with respect and dignity and was given the best deal and service possible. Thank you Chuck, Jr. and also to Mr. Chuck Lucci, Sr. Rohrich Cadillac gives the BEST all around service. Ask for Chuck Lucci, Jr. you wont be disappointed. Thank you also to Lori S. for her part in making our visit and purchase so amazing. Love you guys!!!

Excellent service! Very professional and if thats not enough they even have free beverages, ice cream, muffins just a few things to mention to keep u comfortable while you wait... Very impressed with theyre service!!!

Excellent dealership. Customer service in sales, service and warranty work handled in the most fair and honest manner you will find in Pittsburgh

Went to Rochrich to see what Cadillac had to offer me,i dont like pressure Salesman,Lou my Salesman respected my wish.He answered all my questions and got me out of an Alfa Romeo i bought.My New 2019 Escalade Platium is My forever Car.Thanks to Lou at Rochrich.my New forever Salesman.

Ken Goldberg was more than helpful and accommodating throughout the entire process. I had specific requirements for my new car and Ken made the ordering process smooth and seamless. He was knowledgeable about his products, and was quick to get detailed information on my bizarre questions he didnt immediately have answers for (finding out the protective paint sealant was Teflon based).I would gladly recommend anyone interested in a new vehicle to Ken and Rohrich Cadillac!

I brought my car in for service and the service technician driving my car was not wearing a mask. I asked him when he got out (to deliver my car to me) why he was not wearing a mask, he rudely said I don’t wear masks. This leads me to believe that some technicians in the back are not wearing a mask either. I find this unacceptable in the middle of a pandemic and will most definitely never buy a car here or bring my car in for service again.

Had another great experience with the service department at Rohrich. The check in process was seamless I spent less than hour in their waiting lounge/cafe when I was interupted by the service manager advising me that my service was finished and my spotless vehicle was returned to me and off I went.

Staff were courteous and professional. The repairs were done properly the first time and care was taken not to damage my car. Also, the individual(s) who performed the Blue Coral Appearance Treatment/Detailing of my car used care and did an excellent job.

Mike Nesta- Best car salesman Ive ever had.Gil- Best service rep Ive ever had.Rohrich- Best dealership Ive ever had.My Caddy- best car Ive ever had.Dont get any better than that!!!

When I was looking to purchase a previously owned Cadillac,Rohrich was the 3rd dealership I had visited. I did like the vehicles at the other dealerships especially Cochran. The only reason I chose Rohrich was the location. I did not realize when I purchased the vehicle it was driven hard, I thought I was purchasing a luxury vehicle! Soon as I purchased said vehicle I had to bring it in for repairs!

All my experiences with Rohrich has been above my expectations.My salespersonMy Service coordinatorSales mangerService managerThank you all

To me, this is the most wonderful service providers that I have ever encountered. They are so kind, exceptional treat to me as a customer. I have never had to go back to have a auto service redone, I never had to request for to speak to the specialist who is in charge of any department, nor the owner. Once you arrive you meet with your customers service provider, he had always greeted me with kindness, a warm hello and how can I help you if he didnt already know. Tells what it will take to get your car repaired, how much time it will take, will call you with a price, or what is needed, how much time it will take and will call you when I can pick my car up. They will provide a loaner car if needed no charge to you. You must understand theirs rules. I give Rohrich Cadillac an A-Plus in all areas of service. My husband also got his car at Rorchich Cadillac after he observed the service I got. I am a very very picky person, I want the best of everything at the very best price, kindness, professional services and I will speak my mind when I am not treated fair. I have never had to do this at Rorchich Cadillac. Dave is my go service provider.

Very happy with the entire experience, Chuck was fantastic!

Great all round service and staff .

Went in for a simple oil change. Im a gear head who is very picky about his car. Ive been relocated to the city in a small apartment with no tools so I cant do any work on the car myself. The shop took me 15 minutes early, was done in less than an hour and even washed my pride and joy. Friendly staff, comfy waiting area, great service. As long as Im in Pittsburgh, they will have my business.

Great experience. This is our second lease from Rohrich and the staff was very accommodating and took great care of us. Especially Lou and Rose. Thank you!

Always a great experience when dealing with Gill Porr ! He makes sure to get the service on my vehicle done as quickly as possible while being helpful and pleasant. Kudos to Rohrich Service !

Great people and great service. First class all the way!!!

A truly wonderful experience. Mike Nista is the best salesman I have ever dealt with. He went above and beyond to get us the vehicle we wanted, all the while making us feel like we were his only customer. It was refreshing to have such a great experience. Thank you Mike for a job well done.

The service wad good and on point !!!

Erin treated me with kid glove care. She was very professional. In this day of ever increasing laziness pervading our society it was a pleasure to encounter a working person that takes pride in their job and customer satisfaction.

The very best car dealership....from purchasing to the service department. Very efficient, friendly and professional.

I had a great experience with Rohrich Cadillac. My sales associate Kevin Man was great and answered all my questions about the vehicle. Super stoked to be part of the Cadillac family. I highly recommend this dealership if you live in the Pittsburgh area and are thinking about a Caddy.

My salesman was fantastic and the process was seamless and enjoyable. Well done!

Bernie was so nice to my husband and I right from the start. He had no problem with understanding how busy our lives were and that we needed to come to the dealership separately without our children. He picked up right away that the purchase of the car was extremely important to both of us even though my husband did most of the interaction and dealing. Bernie absolutely cared about how I felt and that I had everything I needed and all of the information I needed. Bernie even took the time to go over all of the features of the car with each of us separately, again, we couldnt get there together.Bernie has committed to me that if I would like to come back at any time to review all of the features, he would be happy to do this and would take as long as I need.I love my new Cadillac. I have wanted one for a long time, but Bernie took our experience to a new level, that having a new Cadillac isnt just about the car, it is also about the experience and the service, topping it all off.

Excellent customer service and great experience at the dealership

This place is huge!! 🤗

I am now about to incur my 3rd trip to get my car repaired. The 1st visit, the part was not in stock (understandable I guess). My next visit, I waited over 2 hours for the technician to install a power door lock assembly. The car was finally returned to me as fixed; however, when I got home, I discovered that the related lock/unlock button on the door handle did not function. I guess it is too much to expect the technician to check the repair (and all affected systems) as operable before he returned to me as fixed. I now have to go back again to try and get it really fixed. Very, very disappointing for a supposedly renowned Cadillac dealer.

It is always a good experience. Gil Porr is my service person and he is great. Makes you feel at ease.

Where a person can expect car shopping to be an honest, rewarding, fun experience! Ask for Chuck Lucci Jr and you wont ever want to go anywhere else!

There is no anxiety, fear, or hesitation about getting my car serviced at Rohrich. They have earned my trust completely by their professional work, their outstanding customer service, and the highest quality of customer satisfaction. If you take your vehicle for service and arent completely satisfied, check the sign - it wasnt Rohrich! Id buy a bicycle from Rohrich, just for the customer service they offer. Special thanks to Gill Porr!

Good service as expected

They picked up my vehicle from my home and left me a very nice loaner. The recall work was completed and my vehicle was returned, with a car wash!

Easy to set up service, got a loaner while my car was unavailable and the car comes back clean. Who wouldnt love that !

Customer Service ABUSE. Please go to any other Cadillac dealer in the Pittsburgh area. Rohrich has given Cadillac a terrible name and I will never give these horrible people my business or money again. We previously lived outside of the Pittsburgh area but moved here and started getting our vehicle serviced there. Never had any issues until 10 days after our warranty expired. They continuously told us they couldn’t help us because we didn’t purchase our Cadillac there, no loaner car, no good faith courtesy on the warranty expiring, etc. Also made us wait a MONTH until they could look at our vehicle. Told us we’d owe $120 an hour until they knew what the problem was. After 2 hours and $240 later with no diagnosis, we called Cadillac customer service who basically told Rohrich to fix the issue. They fixed THAT issue but when we picked it up there was no heat, no heated seats, and no working radio. LOL! They told us we brought it in like that. FALSE! These people are horrible, and I hope this review prevents someone else from being abused by Rohrich.

Great service very stress free

This was our first experience buying from Rohrich, although my parents and brother-in-law purchased their cadillacs from them.Tony was very easy and great to work with, he explained everything and answered all of our questions.The only complaint Id have was he forgot to contact my insurance company as he not only told us, but the lady in the finance department that he would, when we signed all of the paper work that he would take care of it. We found out a month later that he didnt when we contacted our insurance company to check on it, because we didnt receive any info from them on it. We thought we didnt receive or hear anything from them because of the holidays, but it turns out that Tony didnt contact them. This oversight didnt cause a problem,so no harm no foul. Anyone can make a mistake.Other than that Tony was great to work with,and Id recommend him and Rohrich to anyone. We love the car, and enjoy driving it. Thank you and we would surely do business again.

Gill Porr, Service Advisor was super! Polite, pleasant, helpful, very courteous, congenial etc., etc!My inspection and services were quick, thorough but very efficient!Well worth the distance to travel for services provided at this dealership

My family highly recommends Rohrich Cadillac! Their customer service is absolutely knowledgeable, dependable, trustworthy, & professional. It’s been our experience as customers that we and our vehicle are top priority. The service manager, Jim Schwartz, goes above and beyond to ensure the highest quality service! We are thrilled to have such a great “home” to take our Escalade to for service and for future purchases. Additionally, the Rohrich waiting lounge area is top notch with comfort, flatscreen TVs, tables to work at with guest WiFi, and complimentary bottled water, milk shakes, muffins, coffee, cappuccinos, snacks, etc. Jim Gaydos is our sales guy and we can’t say enough great things about our experience with him. We also highly recommend Jim Gaydos for sales! He doesn’t stop helping you once the sale is final. He continues to be there for and help his customers. Rohrich gets the highest rating from us! Thank you!

Our family has always appreciated the excellent service we have received at Rohrich Cadillac. We have been loyal customers since the 1960s and will continue to buy and service our cars there.

Ken Goldberg is always available and very knowledgeable about the vehicles - an excellent resource who has become a personal friend as well.

EVERYBODY at this dealership treats me and my family with respect and dignity, as if we are the most important people. Never have I seen such consistency among a dealership/service team. Theres nobody that compares to Rohrich.

My last experience at Rohrich was the same as my first and every other, perfect! Mike Englehart and his team take the time to make sure everything is meticulously taken care of, couldnt be happier,I would recommend their service team and the whole rohrich family to anyone

The service was pretty good. My DTS has more power than it did before, however immediately upon departing the service center I noticed that the rear shocks/struts must be broken or something because now when I hit a pothole or any street deviation, it feels like Im about to thrown out my seat. Literally. Im not saying they did any thing intentionally, but my car DID NOT do or feel like that before I got the service done there.

We love the service that Rohrich provides and the very friendly employees that we have met!

I love this place! My family has been purchasing vehicles from Kevin for 10 years! Kevin will find you exactly what you want in a short amount of time!

The service was quick and the staff was friendly.

Excellent Experience

Great service on time

Rohrich has always been great to me service department is wonderful every time I went in. All of them went the extra mile.

Excellent Service at Rohrich. Special Thanks to Gill Porr, Mike Engelhard, and Amy Brown in service. Repairs complete and on time. Also Thanks to Mike Nista (Sales) for a Super initial purchase experience.

I rated this dealership before the best there is I never had a bad encounter there if you are going to buy a Cadillac take my word for it dont go anywhere else you Will thank me for it, you are welcome

Came for the free milk shakes, stayed for the fair priced Cadi and friendly service staff.

Everyone at Rohrich is Friendly, Knowledgeable and Helpful..Kelly & Karen are the best.... I went there on my birthday and got the best looking XT5 in stock...I’ll definitely be returning to Rohrich ...Happy Birthday to me ...Thanks Rohrich Cadillac ‼️

High-end dealership with no pressure from sales people. Ready and willing to answer any and all questions.

Kelly Krall, my sales person and Mark Rosenstein, the GM, are great people to work with.