As with some other stores, it was impossible to purchase a phone here. After waiting for way too long, we walked across the parking lot to Target and purchased the same phone. Target had a better price and much faster service. Im not really sure why AT&T has retail stores, they are always terrible.

Raul was exactly the type of sales associate I like and appreciate. Super knowledgeable, friendly, low key, not overbearing and had lots of patience. I wasnt planning on buying a phone today, but Rauls excellent customer service changed my mind...thank you!

We were assisted by Austin and he was awesome. Super kind and helpful. He helped my grandma understand the bundle process we were doing very easy. I definitely recommend being helped by him.

We were assisted by Kim. She is extremely knowledgeable, friendly, and competent. Weve never had a better experience with any other carrier. Five stars!

The young man was very knowledgeable about the products and showed all products to me. He was also gracious and kind. I miss his name and wished I hadn’t. I appreciate he took time to explain an IPhone to a 72 year old first time user.

Love the employees in this store! Theyve always been very knowledgeable and willing to take their time answering questions. I appreciate the help in finding us the best services for our family and helping us learn our devices! Always professional and knowledgeable. Thank you!

Mario is by far the best employee at AT&T Ive had the pleasure to work with. He is patient and went above and beyond to help me with my issue. His quick thinking and company knowledge is refreshing. Mario deserves more than 5 stars.

Very professional thx u for helping me get rid of t-mobile

There is ALWAYS a long wait . No matter what day of the week you go in or what time . They ARE friendly and helpful, but allow over an hour and up to 3 hours if you go there

Mario was kind, understanding, thorough, and a very good listener. He was patient and willing to work until we resolved my issue. Last time I got locked out of my email it took numerous long phone calls and many in store visits and took 3 months.Mario just fixed the issue in less than 30 minutes!!I am very pleased!!

Mario was a Very helpful. He accomplished for me today but I have been trying to do for three months. I have tried the online support I’ve tried to 800 number and put on hold for over 45 minutes so I made an appointment today and came into the Placerville store, and Mario was a technician assigned to me. I just wanted to access my accounts online and combined them into one account. Mario accomplished this in under 30 minutes and answered my questions about what he was doing. I would recommend him as a service technician anytime! Thank you so much

Spent almost 2 hours in the Placerville Store this morning and was assisted by At&t specialist Mario Sanchez who answered all of our questions regarding our existing service plans and answered every question regarding adding additional services. All in all, Mario was successful in completing what we wanted with our new purchase & additional service added. Very pleased!! He is definitely the go to guy for all your questions & needs. Definitely an asset to At&t.

Had a great experience with, Issac and Tiana. Tiana swiftly found us the phones and accessories desired, I have never been in and out of an AT&T store that fast in my life. Thank you for that! Issac helped me navigate a fraud issue with my account and I was able to resolve the issue with minimal hassle. I was ready to leave AT&T but these guys made up for previous poor experiences.

Mario at the Placerville, Missouri Flat location was amazing and helped me through a very difficult transfer from Verizon. I am so grateful for his help and the overall experience at this store!

Sergio Corona, was a great help and his advice was spot on! Awesome service thanks.

Christina went out of her way to help me with a new router. Customer service on the phone was absolutely horrible. If it wasn’t for christina I would still be trying to get a new router. Again she is a excellent employee and deserves the five stars

Has a new wireless customer I was underwear that when I purchased the phone that I would not have service in my at my home where I need it the most I was requiring about getting an antenna to boost my signal if you could help me out that would be a major plus otherwise Im going to have to change my carrier

Dennis and Rome were were great! They were excellent communicators which really helped as they shared their knowledge across all the AT&T services and technology helping us to make good decisions. Their friendly and patient dispositions also made they experience enjoyable. Overall, their expertise and positive attitudes made possible for us to be successful AT&T customers. They are good examples of what it means to be customer service oriented. Dennis and Rome - Thank you both

Jamal provided great customer service. He was helpful, kind, knowledgeable, and extremely professional. Jamals customer service skills is why weve been loyal AT&T customers for over 40 years (land line and wireless). Thank you for keeping us in a good place. We appreciate the stability.

Excellent service, suggestions and help. Mario was wonderful and helped me upgrade AND save a ton of money. Originally went on line to order but wasnt satisfied. So happy I went into the store. That will be my only stop for anything AT&T related from now on.

Hello I just like to stay the person named Jamel at the Placerville AT&T store has been extremely helpful to me I do not have computer skills and have a head injury from a accident as a firefighter Jamel has been extremely helpful and professional in his job as a technician at the AT&T store very patient and working with somebody

The Missouri Flat store is awesome!! The rep there was top notch and she was incredibly helpful!!

Great place. Highly recommended. I was helped by Josh. He is knowledgeable and super helpful. He helped me with my new plan and got my Firstnet account straightened out. He gave me all my options with no pressure to buy anything. Thank you, I appreciate the patience and the help!

Small store often has long wait times. Better to go in and wait than call if you have a question for the best service. I just called and the service member hung up on me while I still had more questions.

Christina was amazing! Her knowledge and expertise made our switch over from another carrier smooth.

Thank you Christina for being so friendly, patient, and informative! My husband and I went there yesterday and were very pleased with the customer service we received. Despite a lot of questions and a few hiccups on our part, Christina was very accommodating and helpful. She answered all our questions and gave us all the information we needed.Thank you again!

Christina S was SO HELPFUL! We were very unprepared to start a new plan and transfer one phone from from Verizon and a second from a different AT&T account. She walked us through everything, got our account set up, new phones, and was extremely patient with us. She helped us trouble shoot all the problems we ran into. Best customer service experience we’ve had by far. We will definitely be asking for her by name if we ever need to return. Thank you! We love our new phones!

The service was great and the team members helped us within 5 minutes of walking in, but there were a lot of people inside the store and it was stuffy. I felt nervous after I left because I dont want to get Covid-19 and the lobby was WAY TOO CROWDED.

Awesome customer service! Shaheen rep were so helpful, kind, HONEST and STRAIGHT FORWARD. We didnt have to worry that we were being taken advantage of, or that there were hidden costs and fees. We came out on top and are saving between 40-50 a month compared to when we were with Verizon. We would highly recommend this specific location because the team and their new Manager rock!

Christina did a great job getting the device I needed and setting it up for me. Thanks

The Placerville, Missouri Flat At&t store is the only location that I will go to for my service needs. Dennis is amazing! I drove over an hour to visit this placerville location just because of the great service I received from Dennis in my prior experiences I’ve had with At&t. He truly goes above and beyond with customers and I feel so comfortable with him. He’s honest, he is kind, he wants the best for the customer. I honestly want to hire him to work for my brother who owns his own company, but obviously it’s not phone related and he seems to love his job, but that is how much of an impression he made on me and my husband. We visited our own local At&t store near our new home just two days ago and I couldn’t bring myself to change our plan because they did not make me feel comfortable and they didn’t seem to know what they were doing. (Rancho Cordova Zinfandel location) and the manager was very aggressive with us and with his new employee. The new employee was very kind, Chris, and he even offered to come in on his day off on Monday (today) to close the sale but I was not comfortable with the service,knowledge,and pushiness of his manager at the Rancho Cordova store. So we left and I called Dennis at the Placerville store and he was so very kind and he let me know when he was in or what would work for me to come in and or help over the phone. I have so much I can rave about with how great he is. The whole store atmosphere is above and beyond. It is worth the drive to me to have exceptional service and I will be coming back to see Dennis every time! Please give him a raise or kudos or employee of the year! I will tell all my friends and family because I believe that everyone should have great service like this. Thank you Dennis! I love the honesty and the taking care of the customer, not ripping people off: my heart is so happy with the quality and time taken to make sure we are happy and we are knowledgeable about our packages. Five star service!!!! I’m happy to post my review anywhere you want me to because he deserves to be a superstar and recognized!

5 STARS! Would do 10 if I could. I am not one to do reviews, but man they’ve helped me a lot switching from Verizon after 15+ years... I definitely would recommend this location. They were friendly and very attentive. Great promotions.

The Placerville, Missouri Flat At&t store is the only location that I will go to for my service needs. Dennis is amazing! I drove over an hour to visit this placerville location just because of the great service I received from Dennis in my prior experiences I’ve had with At&t. He truly goes above and beyond with customers and I feel so comfortable with him. He’s honest, he is kind, he wants the best for the customer. I honestly want to hire him to work for my brother who owns his own company, but obviously it’s not phone related and he seems to love his job, but that is how much of an impression he made on me and my husband. We visited our own local At&t store near our new home just two days ago and I couldn’t bring myself to change our plan because they did not make me feel comfortable and they didn’t seem to know what they were doing. (Rancho Cordova Zinfandel location) and the manager was very aggressive with us and with his new employee. The new employee was very kind, Chris, and he even offered to come in on his day off on Monday (today) to close the sale but I was not comfortable with the service,knowledge,and pushiness of his manager at the Rancho Cordova store. So we left and I called Dennis at the Placerville store and he was so very kind and he let me know when he was in or what would work for me to come in and or help over the phone. I have so much I can rave about with how great he is. The whole store atmosphere is above and beyond. It is worth the drive to me to have exceptional service and I will be coming back to see Dennis every time! Please give him a raise or kudos or employee of the year! I will tell all my friends and family because I believe that everyone should have great service like this. Thank you Dennis! I love the honesty and the taking care of the customer, not ripping people off: my heart is so happy with the quality and time taken to make sure we are happy and we are knowledgeable about our packages. Five star service!!!! I’m happy to post my review anywhere you want me to because he deserves to be a superstar and recognized!A loyal customer,Roxy N

Shaheen was awesome. He helped me get my first smart phone and helped me set it up. He was patient. The environment was great. Employees were smiling and greeting customers as they came in the door. Music was playing which made my experience even better. Great experience overall! I definitely recommend this location.

A long wait, but my issue was resolved quickly.

Sal did an amazing job! Very helpful and great customer service!

Dennis, store manager at the ATT store on Missouri Flat, Placerville, is the man to see! After spending more than 4 hours in the phone with 6 different ATT representatives yesterday, he sorted out all the issues that got messed up when I tried to activate 3 lines over the phone.Dont waste your time trying to do things over the phone. Go in and see people who actually know what they are doing!

Very organized, clean environment and the customer service is above and beyond any other that I have seen.

AMAZING help!! I applaud At&t Placerville!! Theyre very knowledgeable and ALWAYS ready to help!! Christine has OFTEN helped me and just been a love...I am soooo glad to be back at AT&T, now that service is out where we live..I HATE Verizon!!!...

This store messed up my online order pickup and handed me a random phone, it seemed shady and I went to return it and they couldnt find my original purchase since they didnt actually sell me a phone. Att now keeps trying to charge me $1440 dollars and the store keeps passing blame to corporate and corporate blaming the store while I am missing $1440 out of my credit card affecting my credit and my house refinance plans. This is the worst company to deal with customer service, when they get something wrong they are unable or unwilling to help you. I will have to do a charge back now and fight with collection companies to get something resolved every other company in America has figured out that you cant charge someone for something g they never received. I feel scammed and powerless and stay away anyone that can.

Its better than Cameron Park ATT thus I keep coming here, however really need to figure out your wait times. Even with 2 people working, I shouldnt wait 1.5 hours to be helped for a simple sim swap to a new phone. Really bad customer service!!

Francisco helped me out and he was amazing!!!!

I experienced great service here. Decided to switch from Verizon when AT&T had a good phone deal (and my Verizon service had gone steadily downhill in the past few months). These guys were great. Very friendly and no pressure to add on unnecessary equipment or services, like DirecTV. Didnt even have to wait for a rep to help us, even though it was black Friday weekend. Made my switching experience easy and were loving the new phones and network quality.

Rome was patient and worked fluently with my restore request. I felt comfortable and was able to understand his process.

I am happy to take the time to praise the excellent and professional service of Mario.First he explained and clarified my true cost for purchasing an upgrade, thing the 2 ladies I spoke to over the phone failed to disclose. He also explained in detail how the promotion works, thing the ladies on the phone failed to do.I had 3 problems with my Mega phone for several years. I called numerous times tech support, but all their attempts failed too fix the problems1- Apps pop in the Backvroud that drained my battery2- Home screen3- Icons I couldnt move out of the home screenHe did and fix the 3 issues in matter of seconds.A few more sales consultant of Marios caliber would save a lot of time and money ; and put ATT ahead of any competitionKUDOS MARIO

This specific branch has a good location, store hours and ample parking. However, it is very busy, always. Best to make an appointment on line. Otherwise, get there early morning, 10:00 am., And youll get your questions answered by a customer service representative. Good selection of phones, plans, services, and accessory goodies. Expect to wait a good hour as customer lines can be long, averaging 6 persons during store openings.

Rayshawn Smith made our transition from Verizon back to the better network AT&T,flawless and no pressure.Thank you.

Rayshan was Very helpful, I am glad I came in and talked to him he was very good at his job and made me leave the store happy and satisfied. Would recommend this store and employee to others!

Service was wonderful, thank you Christina & Rome.

I dont normally write reviews, but the service at this store is amazing. The customer service is great. Friendly, kind and very helpful staff! Rep Shaheen is amazing awesome and friendly, Thank you Shaheen

Mario was very helpful, professional and personal. He made my experience in store awesome.

Shaheen was a pleasure to work with, very confident, clear, and efficient. Great employee with a great personality. Thank you Shaheen for you patience.

What a wonderful experience!! Jon was above and beyond what I expect from a salesperson. Truly an asset to ATT!

Jon was extraordinary! He went above and beyond to help me and my husband out with our phones. Great service!

SHAHEEN was very professional, courteous & most knowledgeable! Hes customer service was exemplary & he does posses this skill with ease. TEAM LEADER & STAR PERFORMER!!! A TRUE ASSET to AT&T!!!

Jon helped me with my Internet and Tv account, he was able some big question I had regarding my bill and was able to point me in the right direction & settle everything!

The guy name shaheen here is awesome, watching hes multitask was quite amazing. While assisting a other rep, he was also handling hes own transaction and I was shocked that he acknowledged me in the midst of the chaos we all know cellphones stores can be when I entered the store. Although he couldn’t assist me because I’m a Verizon customer, SHAHEEN will be the reason I switch my entire family to AT&T and it would be even more of a treat if he is there to assist me. He also explain me about business account and how can I save more $$$ with all details, 5 stars for phenomenal customer service and he is going to be a rockstar!

Jacob helped me and was able to help me get my new phone all setup and transfer all my stuff with ease!!

Shaheen is extremely patient and kind, I called earlier that day to get 2 phones and my internet service he was so clear about what I would receive on my bill and on top of that he had the biggest smile on his face ! I give 10 stars for him thanks Sheheen

John, was very helpful in getting my old phone to work and getting me a new one.

Excellent customer service. I came in today to upgrade my device. Nahomi and Jon were outstanding.

Very good! I had awesome help from Shaheen. He was very knowledgable with my phone and showed me things I had no idea about! Thank you Shaheen!

Shaheen was very helpful and he helped me alot!

Really nice and helpful people

My visit was very helpful and professional.Very satisfied!

I recently visited the AT&T store located at placerville clean store music non stop play in whole timeI was immediately acknowledged and greeted by SHAHEEN, a Customer Service Rep, who was working on that day that I visited.As I explained my cell phone service needs to SHAHEEN, he intently listened to me and consequently delivered the best cell phone service retail experience that I have ever encountered.Shaheen, while offering several different phone and service options, did not attempt to sell me a service or product that I did not need.Shaheen was informative, straight forward and beyond thorough in the level of service that he provided to me.As a result of shaheen, and his beyond awesome level of customer service that he provided, I highly recommend this AT&T store. Thank you Shaheen.If, you are the owner of this store, or Director, you should seriously consider promoting SHAHEEN to a management position and this enables me to recognize top talent when I see it. shaheen has the tools and personality to greatly assist AT&T to strengthen its brand in the marketplace and proliferate its market presence.Thank you shaheen for your service, and thank you for your sincere kindness.

I was very impressed with the service I received at At&t. I recently switched from comcat to DirecTV and am very happy with my decision. Rep Shaheen was very helpful and I was very impressed with his knowledge and professionalism.

Amazing crew! Great help! Shoutout to Jon. Thank you Placerville AT&T!

This branch told me that opening a third “ghost” line to get a new phone would be the best financial option instead of paying off my husbands phone and that we wouldn’t even know that it was on our bill. Got our bill today and it was $300 more expensive. After hours of talking to customer service, I’m basically getting shrugged off. The salesmen here are dishonest and will lie right to your face.

I switched from Verizon to AT&T. I fear it was a bad choice. Got baited in by the promise of great things and I’m paying more than I was with Verizon with way less service. I switched for the first responder promotion because I’m a firefighter and it seemed good. I recommend you do your research prior to doing it.

This place was awesome

Employees were very helpful and efficient to get are problem solved so we can get on are way

I called this location and talked to Jose. Great service at an affordable price and jose was incredible helpful thank you . Fast installation aswell

Great service. Rayshaun was fantastic! 10 star service!

If youve done your research and know what you want, it should be an easy and quick visit.Prices are better than Verizon but the signal is less than desirable. However, this store has very little control over connection issues so it does not lose any stars.

Nice friendly welcome. They take your name so then your the next one.who gets help. Every employee that Ive talked to are helpful and willing to help find what you are looking for

Christina is a rockstar. So appreciative for the entire crew there!!!

Shaheen was amazing to work with, very confident and efficient.

These staff are kinda lazy they wouldn’t move over my number from cricket even tho I had all my info. My friend moved his number over from cricket in Sacramento so I had to drive all the way down there to move over my number. Kinda wierd because the placerville store is a corporate store. This is why I’m giving one star I had to waste like 30 dollars in gas because lazy staff that get paid well.

Horrible customer service as usual 3 hour wait and nothing resolved

Wow, the best experience I have ever had in a cell phone store! Very patient hearing my requests and kindly accommodating of them as well.

Great team of sales reps! And the new manager was very helpful!

Great service here which is really saying something when your talking about AT&T...

Only 2 employees at this location, be here 45 minutes thus far. What a joke.Seek out another location. I have watch at least 10 people walk out because of the wait.

Salesman Rome was awesome and very helpful

I am still dealing with this nightmare the Placerville ATT created for me. Never go there and that Service guy Dennis created endless hole of problems. 30 hours on the phone with Every outsourced department, Chat box, and Premier. Direct TV and more. This Placerville Dennis store does not even answer text, phone nothing. He really tricked us on this one.

I have never had a bad experience in this store. I have gone there for all of my phone needs and always gotten what I need, new phones, new service, enhanced phone needs, minor adjustments, etc. They are always friendly and helpful. I would recommend this store to anyone without reservation.

Closest place to buy an AT&T router

They have some very helpful people in this location!

My wife had been having problems with the email for months on her Samsung. Jamel Thompson did a great job of setting up a new email client. She now has access to her emails on her phone again. Thanks Jamel.

They was very nice to us but couldnt help our situation. I will recommend every one to visit the store

Still waiting almost an hour now at ATT to get my new phone activated as I watch the store manager do absolutely nothing

The staff is friendly courteous and well-trained and well knowledgeable in all their phones

Friendly staff, very helpful and knowledgeable. Love my new Galaxy s9+!

AT&T cant even bill you correctly. And when you do pay them they dont apply it to the correct account and shut off your services due to their own faults. When you try to fix the situation with customer service they tell you to go to the store to resolve the issue and the store tells you that you need to contact customer service to fix the problem. Been over a month and they have shut off my services and still have not corrected the supposed past due statement. This company is a joke.

I have had AT&T for way too long and have been overcharged for the service I received! If you dont watch your bill carefully they will get you big time and not want to return your money on their errors!

They were very helpful and informative. Really good staff here!

The employee that helped me was accommodating and patient, and was able to help me as soon as I came in, and was able to answer most of my questions.

Staff was very helpful and patient with me and listened to me.

Its a good store sometimes it takes too long to get help but most of the time theyre pretty fast they just need to know a little bit more about peoples contracts but theyre good