I had some work performed by the Stoops Buick Collision Department and was very impressed with the company. Susie Rose was extremely professional and courteous and always kept me informed. The work done on my vehicle was awesome. Great job!

Everybody was so nice and courteous. Josh and Aaron really took good care of me, got me into a rental while my car was being maintained. Very good customer service

Best car buying experience Ive ever had. Steve Green went above and beyond for us. We bought a 2022 Buick Encore . Steve and the finance department never pressed us at all. We are very happy with the way we were treated. I, highly recommend. Steve Green and Stoops for great car buying experience.

I walked into Stoops this past Saturday, met with Steve Green, and walked out with a new vehicle. He was awesome and hope he is still there when I get my next care. I really liked this dealership - it had a much different vibe than many of the others in Plainfield. Would highly recommend anyone who is in the market to at least check this place out. Ask for Steve!

The best dealer for Buick/GMC service in the area by far. Affordable routine maintenance prices for quality work. They do a brake fluid change for around $100. The same thing with power steering fluid. Most dealers are charging twice as much and they dont even clean out the lines properly first.

Stoops Automotive is absolutely far and away the best dealership serving northern Indianapolis Hamilton County and Madison County. Their customer service from sales and service and the quality of their culture is impeccable. Whether you’re looking for a new or used car I can’t say enough about this dealership I have purchased over 20 cars there including my new 2021 Dinali and it is absolutely fantastic. Ask for Dale Rains he’s been selling me cars for over 20 years.

This was the easiest experience I have ever had buying a vehicle. Quickest ever, Steve knocked it out of the park. Took care of everything and was very knowledgeable with all of the options that came on my truck.

Dropped off my truck when they opened to get oil and fuel filter changed. At 3:30pm I called to check on it and they asked if I needed my truck over the weekend because it was not done(!). Representative informed me that they were behind when the day started the day. Why would they not call me the day prior to reschedule? Why would they not offer a loaner if they knew they may be asking to keep my truck all weekend? I know everyone is struggling to deal with short staff but in my opinion the dealership is not managing the situation well. I have never had problems like this in the past but unfortunately I may start looking for a different GM dealership to visit for service after this.UPDATE: Raising my last review from 3 to 4 stars after the latest visit. Much better communication and level of service. I felt my business was appreciated and I was valued as a customer. The visit was very efficient and left very please. This visit rated 5 stars on its own.

The best place to take your vehicle for service or buy your next vehicle always going above and beyond and thats from someone who is definitely hard to please!

Very good customer service, even had the technician answer all my wifes questions.

Very happy with the friendly service and no pressure buying. John Conway was our salesman on both of our vehicles. I would highly recommend stoops for all of your vehicles needs. The service after the sale is great also. The garage people are friendly and go above and beyond to accommodate your needs.

While the service did take sometime, Aaron did an excellent job of keeping me informed.

Always professional and courteous. They were busier than usual, but still got me finished so I could make my Doctor appointment downtown Indy on time. Great team work!

Great experience! No high pressure sale, answered all our questions to find a car that best met our needs. Enjoyed working with Jamaal Saunders.

I am so thrilled to have found this dealership. I had ordered floor mats that came in the next day! Then upon arrival, everyone was so friendly and helpful. I must mention Clayton, this man alone has earned my business for your dealership. He is a true champion of service and deserving of recognition for his selfless work toward the common good.Thank you Clayton!!

I just want to send and big thanks to Carlos and Carson for making sure I got the best deal possible and making the process quick and

Love going to stoops the GM is always available and a pleasant down to earth guy. Love working Jim Jarvis also!

Your finance team was great. We had the opportunity of working with Kevin. He was patient with us and did his best to explain things.However, the sales department was not transparent, didn’t explain what they were doing, and ran our credit without us saying we wanted to buy the car. Then, when finalizing the deal, we finally filled out the credit application AFTER our credit had been ran. He was rude and interrupted me on SEVERAL occasions. Stoops, “I’m glad you don’t play those games there”, because that’s what your sales person told me as he wouldn’t let me finish my sentence. If we didn’t like the car so much and it wasn’t such competitive pricing, we wouldn’t have bought. Like other reviews have said, “one bad apple can spoil the bunch”. Completely appalled by how we were treated.

I’ll tell you, we had a several issues here but Kelly, the service manager is amazing. She treated us right, honestly, and fairly. She is what will keep us going back. I really appreciated the good customer service.

While I appreciate the response, my family member got her car back, finally and will be returning to be fixed again on 8/2. Shabby repair work. If youd like specifics, its a 2020 GMC Terrain. I would love to update my rating, but so far we can not. Hopefully it will be better this time around.This place deserves 0 stars!Our family has purchased a couple of vehicles here over the last few years from Stoops.. Wasnt easy..you have to really work on a deal! And, their repair service is even worse! They have given a completion date 4 times now and after weeks, still dont have a car! No offer of a loaner, no remorse, just excuses.Unacceptable! Poor business..will not return again for anything! Do not recommended!

I was in search of a 2021 GMC Sierra AT4 and like all other customers, I was having a difficult time finding the right color and options that I wanted. Lucky for me Stoops GMC had the exact truck that I wanted and it was available. I worked with Rich Santomassion in the sales dept. and he went above and beyond. His customer service is top notch. I will send all the people that I know that are wanting to buy a GMC or Buick product to Stoops and tell them to go see Rich.This is coming from someone that has been in the car business for the last 20 years.

There is no way to top the lasting friendships you are offered here. Its not just a car dealership. Its a team of friends that makes you feel welcome and valued. Buying your vehicle here is like getting wrapped in a big hug from so many good people!

We were very pleased with the recent repairs on our 2020 Acadia & the service person (Brandon) was excellent, with great communication, through the entire process. Thank you!

Zach Vanat, Bob Barker, and Kevin Moore were all excellent to work with and are the reasons that Ive continued to return to stoops for purchases and maintenance.

The experience I had at Stoops Buick GMC could not have been better! This is our second purchase with them. Every member of the staff was very kind, friendly and helpful. Our salesman Jim Jarvis was wonderful in keeping us informed on our order and made the entire car buying process as easy as can be. I couldnt be happier with my experience!

We always enjoy our experiences with Kent at Stoops. He knows our taste in cars and can guide us to the one were going to like. Weve not met anyone at Stoops that didnt bend over backward to help! Thanks

My husbands sisters husbands sisters husband (follow that if you can 😉) works here and my husband buys GMC because his dad did. So, when I wanted to get my husband his first new truck in about 20 years, Stoops was the place. Turns out, these are the nicest, easiest to deal with, most knowledgeable folks I have ever run in to in my forty years of car buying. We bought exactly the truck my husband wanted with their helpful advice and guidance. Because off covids effect on supply chain, we had to wait for this dream truck to be manufactured, but were kept advised of the progress and had less than a 2 month wait.

Found you for your service department and recently purchased a car from John. Unbeknownst to us a month later we’d be back to see John again to pick up a replacement for our totaled 2016. John made it fun both times. We’ve made some new friends from the dealership. Thanks to everyone who helped us put these deals together and especially John for being patient with us and working with us through this process.

I had a great experience. I never felt pressured to buy and Jamaal did a great job of showing me all of the features of the Acadia. I would def. recommend Stoops to anyone I know.

Everyone is wonderful. We had a great experience with Aaron, in service to John Conway in sales. As always, Jim Meyers and Tyler Meyers always go above and beyond my expectations.Thank You!Tina Lowe

Great experience! Great working with Steve Green, super friendly and helpful. Would definitely recommend Stoops GMC

Financed a car, after 19 days of having the vehicle, only to come outside of my home one day to the car being missing. Thought the car was stolen if it wasn’t for the app. Turns out, I was not approved for the financials and wasn’t told so until I called about the car they stole back with all my belongings in it. I also had a trade in and put money down. They have yet to reach out regarding the incident. It’s been over a week now. So now I’m out of a new car, my old car, and my cash. Also sent a referral who purchased a new vehicle, was told I would receive a gift card. Never got that either. I do not recommend.

It has always been the best experience when I come in for parts! The guy at the parts counter is very friendly, and there is always someone who greets me at the door!

My husband bought a truck last year and it’s so nice to have had the same experience he had a whole year later. Love the low pressure atmosphere and the helpfulness of all staff.

I was very happy with the purchase and experience at Stroops. Jamaal Saunders was excellent in dealing with an out of state customer. His customer service and communication skills will have me recommending Stroops for many years.

My salesperson was Destiny. Even though she is new, she did a great job. My experience with Tyler Myers with finance was great. I highly recommend Stoops.

Steve Green was ready for us when we arrived at the dealership and was there for the entire process. Our purchase went better than we anticipated!

We are repeat customers and have always dealt with Steve Willett. Steve is a definite asset to Stoops. His experience, professionalism and approach make the experience pleasant. He also has a great follow through with his customers.

My mom and I had a wonderful experience here I highly recommend! We got a great deal and John was super nice! As well as their whole staff, Thank you all :) I am in love with my new car!

Very bad customer service when it comes to servicing your vehicle. I took in my 2021 Acadia Denali because a trim on the passenger side was falling off. I asked to get a loaner while my vehicle was in the shop and they claimed they were only for specific reasons. I also have a water leak coming from the reading lamps and they claim they cannot trace it down which in return they will not fix. 2021 Acadia Denali and they cannot fix???? They have also refused to change a center console piece that was scratched from factory. Super disappointed with GMC and Stoops Buick.

The people in the shop got us in quickly, and where very professional.

Sales person was great. However, the truck required 3000+ to repair some really essential things. Rack and pinion, leaking struts, etc. so, basically I overpaid.

Ok the service department is amazing! But I had left my debit card at home and didn’t realize it until i went to pay. The lady there was rude and acted like I had to cough up 20 whole dollars. It was an honest mistake and I said when I got home I would call. It took me an hour and half to find my card. She called and was very rude. It was 20 dollars. Not even 50 or 100. I felt awful. And I will come back for my road hazard but that’s it.

As usual, with out long association with Stoops Buick-GMC, they didnt let us down at therecent problem. It was a hot late afternoon, I was to meet relatives at a Plainfield restaurant and my 2012 Sonic Chevrolet (purchased at Stoops) wouldnt start This was after a long time sitting at my retirement faciiity during the pandemic. Stoops Buick GMC came to my rescue with a new battery and the evening was wonderful. Thanks, Stoops Buick GMC

Costumer service was extremely helpful. They helped me get some of the repair paid for despite my warranty being recently expired. Everything was fine in a timely manner and is working great!

They did a great job on my car and I got 15 % off with my coupon.

What a great car-buying experience! Our van finally died, and we needed a reliable road-trip vehicle. Richard Santomassino has to be my favorite car salesman of all time! We never felt pressure, except from ourselves, and Rich made sure we were comfortable in our decision. We even brought him breakfast as a way of saying Thanks for his excellent service. Stoops worked with our financial plan, and made sure that we were in the drivers seat of the entitle transaction. We are now the proud owners of a beautiful new ride that will take us wherever our hearts desire. Thanks to Stoops, and especially to Rich!

Was great salesman rich got me exactly what I wanted and for the price I wanted fast friendly service best truck buying experience I ever had!

Aaron Anderson does an excellent job taking care of servicing our vehicles. He provides accurate estimates of costs and time in shop. He does a great job keeping us informed on diagnosis and prognosis. Wayne in service is a master at repairing both our Cadillac and our Jeep Cherokee. I highly recommend Stoops for quality work and great service!

Destinee was wonderful!! She is quick to respond,which is great! Very friendly staff. They made the whole experience easy! Definitely recommended.

Richard is old school and extremely helpful. I love it when you feel like customer service still exists

I was purchasing a vehicle that my mother had before she passed away. It was a 2012 Terrain with 19,000 miles in it. It didnt get driven much and I wanted an inspection done to make sure I wasnt getting in over my head. JOSH WATSON was my contact and with his expertise, he recommended a used car evaluation. I was very pleased with the service he provided and the knowledge and professionalism he had. Thank you so much for having such a professional staff.

The service department is great however sales not so much.. Our salesman explained nothing about the vehicle all the buttons inside we learned on our own with the owners manual and he lied to us and the person there handling the loan. We were given a paper to sign only to find out later that we should NOT have signed it. That is poor salesmanship and unacceptable. I would never buy another vehicle there and would discourage anyone else to.. I am sure there are some honest sales people there but one bad apple spoils the bag..

Aaron is always great to work with. And when hes not there, the other customer service folks are just as great!!!

Dropped my truck off first tjing in the morning. Got a loaner car to get to work with. About 8 hrs later all was done and under the price I was told. I have never had a bad experance with Stoops.

Nice professional personnel. Nice waiting area with adequate spacing for the plague. Quality work at a good price.

Aaron Anderson and Carl did a great job taking care of me and my truck. We needed to wait for a while because of Covid situations but everything is now working great. A shout out to Jim Meyers, These two gentlemen understood how to take care of customers and some of my quirkier requests.

Extremely disappointed with this dealer. Went to see a 16 camaro SS with an appointment and was told they will get the car out. When i went to dealer car was still inside and i was told that they will allow to test drive only when approved. I found this ridiculous and it was not as expected. Please mention on the ad so that it can save someone’s 40 mins drive.Appreciate your feedback. Your ad itself says test drive. This is for sure not an high end car just a 2SS not a ZL1 to consider your rule. Quiet unfortunate to hear your statement that people who like to drive cannot afford them please dont judge anybody who walks your dealership door. Anyways your car is overpriced I still believe your response was rudeNo matter how much I love the car but not comfortable dealing with this kind of customer service

Josh, the service advisor is the best, he needs a pay raise. He is passionate about his job and he is also very knowledgeable. The dealership feels like your neighbor and not really like a business. I really like Stoops and I am always driving 30 minutes to service my car there. When it is time to get a new car, I will bring my business to Stoops. Like I said before, I do not need a fancy showroom or a fancy customer lounge, all I care is that you treat the customer with dignity and get the job done correctly and timely.

Just fantastic service for collision repair. They had my car done when they said they would and THEY CLEANED MY CAR! Im just so grateful for that. Thanks everyone!

Went to stoops Buick GMC today &c a 2021 GMC denali with the 66 duramax and one wanted to talk to somebody while a guy used to work for is now working there as a sales person he came out and he looked at me and said the truck is a lot of money . I said ya so I want to look at it he was like ya it is in the 80s ya on good I want to look at it so he stopped the person I was talking to on the phone and told him no he is just looking no I was out to get me a new truck so dont go to stoop they lie and dont want to help people that is stoops GMC OF MUNCIE INDIANA DONT GO THERE

Pleasant people, work done reliably

Man were they fast and courteous!. They even did some bonus stuff to make our ride perfect. They get all our business for vehicle damage from now on! Good work, ahead of schedule AND went above and beyond to please my wife. Nice job.

Jim Jarvis did a great job helping us find a vehicle in this time when new and used cars are scarce. Plus he worked with us to get the best deal possible and kept the price within our budget.

Ryan, John and Kevin were great. We love our new vehicle ! No hassles and helpful.

Jamaal Saunders is a Class Act Salesman! Hes attentive to Your Needs & very Helpful. Great Customer Service!!

Got the work done in a timely matter

Great car, SUV, and truck selection and well educated sales staff. A family appeal.

Great service! Everyone was so nice and helpful. I will definitely recommend Stoops to family and friends!

One of the best experiences I’ve had at a dealership. I was hesitant because of a bad experience elsewhere and Eli was very understanding/patient.

0Tehy had my car a week and still did not fix, /they never return calls and everything is a joe to them.

The team was prepared for my visit. The assigned sales person was knowledgeable and professional the entire time, and did a great job preparing us for transition to the Business office, where the same level of professionalism and courtesy was maintained. It was also nice that the owner came out to greet both me and my wife during our visit.

Working with my sales man, Jim Jarvis, was a pleasure. He was patient with me as I made my decision. There was no pressure. The rest of the staff were helpful in getting through the process and answered all of my questions. I am enjoying my new truck!

Very nice and helpful people in the service department.

I actually just had a friend buy their Enclave yesterday at the dealership.they have done great service on my GMC since I have bought it and was great to work with when buying it.

Always a pleasure dealing with Stoops. Chuck took the time to make sure I was 100% happy with my vehicle confident they would take care of all my needs well after the sale.

Have always respected the Stoops Buick family. When your looking for a great salesman just ask for Jamaal Saunders!

As always, the service was prompt, friendly, and trouble-free.

Jamaal was awesome and helped us find the perfect vehicle. Came with our own financing and we ended up financing through the dealer with a better interest rate. No hidden fees. Overall wonderful experience. I will buy from Stoops in the future.

It was great. Quick and easy. Everyone was very nice.

Fast service with good pricing.

Everyone I came in contact with was especially courteous and professional. Zack and Bob Barker answered all my questions and made sure I was satisfied with my purchase.

Love the employees at stoops! Always friendly and great customer service!

All employees were a pleasure to work with. No pressure into making a purchase. All were also very knowledegable

Steve was awesome, I believe I got a very fair deal when I traded my car and bought the truck. The store was also very nice and clean. Super professional staff and I couldnt be happier!

My vehicle was in for a routine service and a factory recall. The center Takata air bag propellant needed replaced. My dash was cracked doing this. Even though the service rep warned me this could happen, and stated the dealer would not be responsible for repairing the damage, Im left with a cracked dash. This was a recall on part of the vehicles safety system. How can GM repair my vehicle, while at the same time damaging it, without taking any responsibility for the damage? Says a lot about GM, doesnt it? Im very disappointed in both GM and the service I received.

They were very helpful friendly and I appreciate everything they did Very professional

I had a difficult phone call from the shop and wasn’t sure what to do. I went to the dealership and found Joe Manderino whom was awesome!! He made me feel at ease and helped me through the process of trading my car in, finding a new car, to then handing me the keys. Now, I’m driving a new Buick Encore Sport and love it. This is the fourth vehicle that our family has purchased from Stoops and we appreciate the trusted relationships that our experiences have brought us from Joe and Stoops. Thank you!

First service on new car plus two recall items. Replaced tire. All done in a timely manner while I waited in designated area. All Stoops employees were polite and helpful.

Well I told them I had a miss and a issue with the fuel pressure regulator. I said I wanted them both fixed. They had the car for about a month . they fixed the regulator and said it fixed everything else. They also saod they drove it around to test it. Obviously not- when they called they said it was all good and all lights were off and no misses were happening- the second i turned the car on it had a engine light and was missing. Tried to call service after they told me to call on the comment below and it said she was out of office til March 29.

Every one was friendly, and it was fast

Terrific staff. Incredibly detailed and thorough. Daniel was fantastic and Tyler was so helpful! If youre in the market for a car, I cant recommend Stoops enough!

Josha Watson always helpful with explaining things to me and letting me know in advance whats coming so I wont get that sticker shock of how much things are going to be so when its time. I appreciate his time and patients with me because I ask a lot a questions LOL Thank you

Simply- straightforward courteous Personable and quick! The perfect mix!

Handled all my work in a professional and satisfactory manner.

Ive been looking for a particular Maserati Ghibli, interior and color for months and found it at Stoops. My sales guy Chuck was awesome! Even after finding a small non mechanical issue he was on top of it no question. Ill continue to suggest stoops to my friends and family and ask them to ask for Chuck, what a great guy! Thanks Chuck! Tom B.

Easy to schedule online - able to work remotely from the waiting area, was done within about an hour!

Do not recommend! They convinced me to purchase the tire warranty at the time of my purchase and it has been nothing but a nightmare from day one. After multiple appointments with a faulty tire, they still refuse to replace it after 2 years!

Went with friend for her 1st oil chg and check fluids etc

Had engine work done .it was finished sooner than expected only suggestion I would have is to have a loaner truck for those who need their truck while its being serviced thats all great experience besides that