I had a great experience with Dive Right In Scuba. My friend and I rented 8 tanks from them as well as a wetsuit and hood. The tanks were ready for pick up when we arrived. They will have you try on the wetsuit to make sure it fits and you are maneuverable in it. I bought some dive gloves at a fantastic price. They were responsive when I called.

This is definitely something you can do over the winter to get a feel for Scuba. It’s a 𝐠𝐫𝐞𝐚𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 for those who are not yet convinced to take the full Open Water certification course.I took baby-steps into diving todayThank youWill back soon

You definitely deserve 5 stars for helping Jeremy the Nug out with the awesome equipment. Thank you so much.

Absolutely exceptional service. Most companies would tell someone interested in starting their SCUBA training to buy this, or buy that. This company told me to basically rent whatever I could, and decide what works for me. Theyd be there to help me out when I finally decided on what fit me. Thank you, so much, to DOm for the time he spent with me online discussing purchases, sizes and random questions.As a You Tube creator, I really appreciate this company assisting a fellow YouTuber, Exploring With Nug. They assisted him with equipment and questions, when he needed it.I can honestly say, this company is worth your time.

This company is helping a YouTuber, Exploring with Nug. Jeremy is awesome, thanks for helping him out!

We were referral students for open water dive certification. Dive Right graciously fit us in before the season ended. Jim and his team helping our group get certified were very friendly and professional. Their passion for scuba was evident and it was a pleasure spending the weekend with them.

Came in last minute for an extra pair of fins for a trip in a few days. Johnny helped me out and I was blown away by his knowledge of the product and how personable he was. I will absolutely be returning for more purchases and highly recommend his service to anyone. Thanks!!

Nug thanks you for all youve done for him, and we, his subscribers would like to thank you as well.

Not impressed with my first order. Slow shipping (its been over a week) when 2 day overnight was requested. Hard to reach them on the phone and when you do they arent truthful about shipping dates.Stars added because owner reached out. I shouldnt have been hypercritical. People are busy. My own communication could probably have been clearer. Owner is a class act and I will order from them again.

Friendly people, very good pricing compared to other dive shop in Chicago area. Always good customer service. Highly recommend!!!

Great place to shop diving equipment, wonderful people there. Got my open water certificate from them, and all the instructors are amazing. I honestly havent had a better experience than DRIS.

Located hard to find item at Dive Right In Scuba. Bill was very courteous and helpful on the phone. On-line ordering was easy. Email question was answered promptly. Item shipped promptly. 5-Star Experience!

Fantastic dive shop! Extremely knowledgeable and friendly staff, and great selection. They offer a wide range of classes, and also have the largest repair shop in the country. Whether youre brand-new to diving or have extensive experience I highly recommend Dive Right In Scuba!

Ordered a pony bottle, straps, and SPG on 20 May. Called a week later because I hadnt gotten a shipped notification. Items were on back order. Tank to arrive at DRIS 6/2 and SPG to arrive on 5/28. Got a shipped notification on 5/28 and another on 5/31. Everything arrived 6/3 in one box. DRIS really needs to up their game on item availability. There are systems out there that show real-time availability. They need to invest in one. So many negative reviews are of the same issue: Ordered something and it wasnt in stock. Youd think Dave would tire of apologizing for the same issue over and over again.

Awesome dive store and site! These guys know their stuff. Customer service is superb, and its obvious diving is a passion for this team, not just a job. I cant recommend these guys highly enough :)

Very friendly and helpful staff!! Fantastic service department, I wont let anybody else fix my dry suit.

The folks at Dive Right in are great Tim, and Kasia have the patience of a saint with all of my questions. Mail order is great no issues with service

Absolutely best service ever!! I went in looking for some gear and was given the best service ever. Not only did Tim explain everything about the different options available, the pros and cons but went out of his way to make sure that I got the best deal on everything. He showed me around their repair facilities as well and discussed the options for customization. No sales pressure and I left spending less money than I had budgeted and got more gear than expected. I would absolutely recommend them for ANYTHING.

Helpful, friendly. Guided 1st/rookie purchase professionally. Thank you.

This is my Go-To for anything diving. Great staff and only top notch products. All my maintenance and training needs met here!

Very helpful customer service, I really liked that they had a price match feature and with the live chat support I was able to get the price match approved within seconds of placing the request! I was able to use that plus the loyalty points I received just for making the account to bring the price of the item I purchased down to just $1.10! They were one of the few places that had the specialty tool I was looking for. They had multiple shipping options and were honest about the timing of shipments. Will definitely be returning for any future purchases! A big Thank you to the Support Diver Kasia for her help with my purchase!

Awesome shop

Hello. I own a D.U.I. TLS 350 SEAL Drysuit. I really didnt like the Zip Seals. I was tired of the hard plastic ring ripping my nose, and ears off. I sent my suit to them in order to replace the neck, and wrist seals with latex. They were able to get the manufacturer seals, and the turn around time was fantastic. As far, as, the work is concerned. I dont know what to say. The craftsmanship was perfect. I turned the suit inside out to inspect the seams. The adhesive was perfectly layered, and there wasnt any excess glue.....Anywhere.I have made purchases in the past, and they certainly believe in customer satisfaction. Probably, close to Shearwaters which speaks volumes if youve ever dealt with them before.D.U.I. has had some inner turmoil as of late...regrettably. So, if youre looking to buy a Drysuit, or need yours repaired. Dont hesitate to contact them. You wont be disappointed.Cheers.

They always cheat on product availability and delivery dates. I ordered tank - they havent shipped it within two weeks, and I canceled the order. I ordered a regulator which was marked as 2-day free delivery, a week passed by but nothing shipped yet. The same thing happened with my other order with some small equipment parts. And they never can provide any estimates and proper time: we are working on your order. Just for comparison, I ordered three tanks from DGE, and all three of them were shipped on the same day I made the order!UPD: in addition to problems with order item availability, they put the wrong address to my order. For several days I was wondering why I was getting no one at home from UPS when I was at home and was receiving other packages. Dont have any deals with them. They screw your order and waist your time and money.

My local dive shop sent my drysuit here for repairs turnaround time was fantastic about 3 weeks with shipping there and back i just tested the suit and not a single leak it was perfect and it was actually realtor affordable i will do business with Dive Right In Scuba

I got my drysuit from DRIS and the care, attention, and service from start to end has been nothing short of exceptional. If you need any gear, check out their shop online; their selection is pretty massive! And if youre in the area and are looking for a shop to get your open water license, I would not hesitate taking a course with the folks there. Thanks so much guys, happy diving and Ill definitely drop in the next time Im in the area!

Poor customer service regarding a return. Return shipping is ALWAYS on the customer, despite little or no information on site about the true sizing of product. Three weeks after returning my item, I had to reach out check on the status of my return. Return was still not yet processed and there was no mention or offer to reimburse shipping cost. Taking my future dive needs where the customer is still viewed as who keeps the organization in business.

This store does not update there website and sells products that they dont have in stock and then sends you an email saying they will send it as soon as it gets in. They should not sell anything thats not in stock. The reason I order online is so I can have it now, otherwise I would have ordered it at my local dive shop and waited for them to get it in. I understand mistakes happen, but this has happened more than once, and its not acceptable.

The staff here are awesome. They will go to great lengths to help get you what you need. I have ordered a wetsuit and a cutting tool from here, and I have no had any issues at all!

These guys are awesome. They put up with me on the phone/email with them for weeks trying to hunt down very specific gear for a dive class I am going to. These guys have my business for the rest of my diving days, that’s for sure. Very knowledgeable in all aspects of diving. Solid customer service. Friendly. Great selection of tech and rec related gear. Have mixed gas refills. Drysuit repairs on site. This place is great.

Good service, quality gear & very helpful throughout the process. Definitely recommend!

My fiancè and i came to dive right in at the end of September needing to get me certified for a trip we just got back from at the beginning of January. On top of needing to get certified quick i didnt give them a easy schedule to work with either. But they didnt push me away, they worked with me and we got everything done by the middle of October. Steve was my instructor and he is amazing! He made me feel so comfortable in the water and took his time with me and i passed with flying colors!I highly recommend dive right in scuba for gear and training!

Ordered a Reg system through them almost a week ago, on short notice due to having to take a trip. It was a rare occasion where what I ordered had just sold out. Dive Right stepped in a gave me an upgraded system of the same brand, free of charge due to the unforeseen circumstance. Dive right made me go from a one time buyer, to a lifetime customer with their exceptional customer service!! My reg system arrived as promise.

I can’t say enough about the service of this place and I’ve never set foot inside of it as I live in Massachusetts. Tim and the Drysuit Repair Dept was instrumental over the phone and emails answering all my questions and providing guidance for me to tackle replacing my zipper and seals myself. This is no simple task and they were more than patient working with me to get it done right! Seriously can’t thank you enough for all the help! You went way above and beyond to help me.

The guys at DRIS are top notch. They always take the time to help you get everything you need taken care of. They’re not pushy and they’re all total pros. I had a specific instance where these guys helped me out of what could have been a huge jam. The wife and I were going to be leaving on a dive trip to the Dominican. Well, about a week before we had to fly out, I had a problem with both my reg and dive computer. Now I know the old adage of “your failure to plan does not constitute my emergency,” but the guys in the regulator service shop definitely did not see it that way. They totally pulled off the impossible and got my gear shipshape in time for us to catch the flight to the Dominican. Not only did they get us all good to go in record time, but they took the time to come up and hand me my gear in person and explain everything that happened and everything they did. The whole place is packed with professionals, but I have to extend a personal thank you to the guys in the regulator service shop. My dives were great thanks to you guys!

This place has some scuba items I cannot get anywhere else. Helpful staff. They answer questions about gear right away.

UPDATE: I wish I could give 6 stars! My drysuit that I ordered, which they warned me it might not be done in time will not be done in time. When I called to check on it, they offered to rent me a dry suit free of charge to cover my upcoming Florida dive trip. This is absolutely the best dive shop around. I love talking to these guys on the phone just as much as I love stopping by their store (which is 5 hours away from me, and worth the trip). Look no further you have found your one and only dive shop!I have had the privilege of speaking on the phone, ordering online and shopping in person at Dive Right In Scuba. I have been more then impressed with the online service, but I was blown away by my in store experience. First off theyve got a shop dog, so you know the place is great. I stopped in to look at purchasing drysuits. Im 63 200lbs, I feel like its always a challenge to find a correctly fitted wetsuit Im always between an XL and XXL. I was having difficulty finding a dry suit that fit, they kept finding new ones for me to try on, the owner even let me try his on and I was able to find one that fit me perfect. They explained every bit of the different drysuits and the functions. Multiple staff assisted myself and my wife, who I think tried on every single wetsuit in her size. This place is AMAZING! The staff is very educated and friendly who will bend over backwards to help you. Its amazing the selection they have available in their store. I wish this store wasnt 5 hours away from me, that being said I will make at least an annual trip with online shopping between. If you havent stopped in or shopped online youre missing out!

Dive Rite In Scuba (DRIS) is my new favorite shop even being 40 miles away from it! I was in need of some technical diving gear (currently taking classes in PAD Tec 40,45,50). Its tough for me to make it there during the week so Tim L. at the shop was willing to come in on a Sunday morning to help me get fitted out in the new gear. We looked at different options for setup and equipment and I never felt pressured. Ill be coming back when I get a chance and will also recommend to others anytime someone needs a good scuba shop. Tim was an unbelievably fantastic resource and instructor.

Great shop for both recreational and technical dive gear! Wide selection, reasonable prices, and an incredible staff. Chris Lowe was especially helpful in not only getting my very complex dry suit + regs + BP/W order in but also following through to make sure everything was in good shape. Thanks guys!

Super helpful staff and instructors

I hate leaving reviews, but they really screwed me on this one. Did not ship my order in timeframe they said they would. They Didnt even have it in stock although the website said 48 hour shipping.. Ordered a birthday gift and paid for 2 day shipping, 3 days later they let me know they dont even have it in stock.. Needless to say the birthday was kind of ruined. Cheers guys. I usually use DIve gear express and have never dealt with anything like this, Id head there if you need something delivered on time.

Just got my OW certification here. Very nice job by Steve Z as my instructor. Very laid back and knowledgeable. Great shop would recommend.

This is the best place to go in not only the Midwest, but all over the country and sometimes the world. I am amazed when I am in Florida and people tell me about their purchase from DRIS, I always make sure they are not mixed up with Dive Rite. (DRIS sells Dive Rite equipment too). Another great addition in inventory is DUI dry suits among many other brands. Their dry suit repair is top notch. They have a big inventory and the online store has almost everything.

Took the open water and drysuit courses here. I plan on doing all of my future training here. The instructors are very knowledgeable and clearly experienced teachers. They offer an online class open water class that fit perfectly with my busy schedule.

Owner and employees are awesome to with.

Iam a customer from switzerland. Bought for about 2000usd a drysuit, a wetsuit from hollis and other stuff. Very important for me that the goods arrive fast to switzerland because i go to holiday at 07. June. Extra prioity mail booked for 150usd extra! . Order still PENDING.. since two days i try to call them. No respond. Called about 6 times. No anwer. Even the mailbox from them is full. Now i let me surprise, maybe is also possible because its beginning of a new week, the have a lot to do. but its not a excuse to not pick up the phone or dont answer to me. If the things arrive fast, 5 stars for speed. 2 stars for support. Please diverightscuba, send me my order!Correction;Dive Right In Scuba contactet me now and i got answers. Good answers. It was a national day. I hope i will get the goods now fast because i paid the maximum shipping fees.I will let you know guys..Changing the sutiation, new review 💪(28. Mai 2019)After i figure out, that monday the 27th Mai was a national holiday, i want to apologise because of my review. Today the hole team of Diverightinscuba contacted me an we had well communication. Good service and a lot of solutuon to get my goods by time. Thank you a lot! - until now, its very good and i will buy more because of the good prices and good service! Regards from switzerland.I want to edit my rezension: 5 Stars service! Fast delivery, good communication. Very recomandable. Thank you guys!! Regards from zurich.

If you are looking for a dependable outfit to repair your drysuit this is not the company to use. I contacted them in mid August about a drysuit zipper replacement and they assured me that they would be able to return my suit by mid September. They received my suit on August 23rd and did not start the repair until 3 weeks later - and only after multiple phone calls on my part. They said they would still be able to meet my timeline but only if they could install a longer zipper (due to not having the correct size in stock). I reluctantly agreed since I needed the suit back for a major dive trip. Sadly, despite assurances from the store manager the suit will not be back on time.

Signed up for the referral program since I wasnt able to attend the available dates for the full SDI OWD course. The whole experience, from the first call to completing the confined water dives was pleasant and fun thanks to the team and instructors at DRIS.

During my first shopping experience with Dive Right in Scuba, I placed an order for a product which the merchants website said was in stock and would ship for free. Upon checkout, I discovered that the shipping was NOT free, and that my least expensive shipping option was to pay $12.75 for a medium, Priority Mail, flat-rate box even though I only ordered one small part (I checked the actual cost to ship: $2.67). A day later, I received a notification saying that the part was not in stock and a new shipment wouldnt arrive for another 5 to 7 days. Two weeks later, I received another notification saying it would be several more days before the shipment was expected to be back in stock, and therefore it would be at least another week before I would receive it. To date, Im still waiting for the one small (2.4 oz.) part which I paid $100 for, was lied to about twice, and charged $10 more for shipping than what it actually costs to send. Not a good first impression at all. I will never shop here again, and will tell all divers I meet to avoid buying anything from Dive Right In Scuba.

This is the best shop around for all your needs. I am a shopper, and I cannot beat DRIS prices. I also have done my Dive-Master training with DRIS and they take no shortcuts.I know they are the best scuba shop around. You will not go wrong.

Very helpful and wonderful service. Will definitely continue to shop here.

I am thoroughly impressed with my online shopping experience here. Kim gave me a date that i would have my gear from HOG and it showed up at the store late. To meet the timeline Kim and I talked about, my gear was sent overnight UPS to Minnesota with no charge to keep her word.So many businesses loose the meaning of customer service but this place takes takes a VIP approach even to a online customer. DRIS you have a customer for life! (my shop up here is going to be pissed that im saying that :-) shhhhhhh)

How would I describe the customer service I received from DRIS? In a word: PHENOMENAL. I worked with Mike and Terry directly to pick out the right suit for my needs and get the order placed. There was a slight delay in production (not DRISs fault) but Terry kept me up to date on the suit status. Additionally, he could tell I wanted to get back out and get diving, so he offered to send me a rental suit......for free. Yes, entirely free, didnt even charge me shipping.Once my suit was in Terry made it a top priority to get the p-valve installed and get it sent out to me. I received the suit in time to get a few test dives on it before my trip. DRISs customer service has won me over!

Prompt, accurate and friendly service for my dry suit work. Recommend their services.

What a joy it has been working with Dive Right in Scuba. While I ordered my Garmin fenix 5x on their website (which was seamless), I then had a few questions about the watch and the different models. I called them up and they were willing to switch the order if I wanted to (decided after speaking to them to keep my original order). Fast Forward to the next morning and I decided I wanted to get my watch quicker than regular mail. Again, via their webpage I was able to speak to Mike Pedersen and sure enough he was able to get me expedited shipping and now Ill have my watch in time to set it up, play with the feature a bit and be able to to race with it the next day! I cant say enough good things about Dive Right Ins Customer Service after the sale had already been made...a rarity these days!

I have now purchased 5 drysuits and one wetsuit from dive right in scuba. Service is exceptional, products are backed by customer care. Today i received a nrs rescue drysuit replacement at no charge for a less than perfect suit. I have searched within 100 miles of albany ny and scuba shops just dont measure up. Most in my area have closed up. It is of critical importance to me to have a exemplary shop and dive right in scuba is just that exemplary!

Chris hooked me up with my first scuba setup. great staff, great prices, and cant wait to get back there for some diving.

One of the best on line scuba stores, very professional and knowledgeable staff, top quality products. very wide selection of equipment for all your Scuba needs

I use them and all my scuba friends do to!!! I take my classes there because I want the best training at a great price. They also have tons of TEK gear. When you buy stuff, you get points, then the next time you buy something you get a lower price (you gotta buy online to get points!!). Lastly their fill station rocks, Air, Nitrox, Tri mix,they do it all; they have huge banks of Nitrox and Air, so I can get a quick fills on 3 120cf tanks and doubles. They form relationships with customers, I like it that they know my name. Lastly they have their own dive boat, they go on cool dive trips everywhere. If you are just thinking of starting diving or you need a TEK shop, they are a class act.

Got great advice on boots. Good selection and super frifriendly badly staff!

Always a great experience

Fantastic customer service! Thank you.

Great place

The staff are always very helpful

Amazing customer services and selections!

Ive had nothing but great experiences with DRIS purchases spanning over a couple years now.

Great, friendly, knowledgable staff.

Love these guys!

Thanks for helping Jeremy, AKA Nug, with the outstanding equipment.I am taken on an adventure underwater and am totally enthralled.