We had a nightmare experience with Lowe’s delivery of a $3000 refrigerator. They dropped it in the driveway- flat on its face and spent 45 mins trying to talk us into keeping it, at 10:30 pm!!! Frustrated to say the least, we decided to order the same refrigerator online at Best Buy. So glad we did! The refrigerator came a couple days later. We received emails and texts telling us when it would arrive. The delivery was PERFECT!!! We saved a couple of hundred dollars and didn’t waste 5 hours at the store. HIGHLY RECOMMENDED BEST BUY!! I’d give them 6 stars if I could!
A+ my sister came in from from Jamaica and we needed like 5 different things to get at first we couldnt find no one to help us then out of the blue an employee name Jordan help us with everything. He was excellent we need more people like him. He was very helpful. I will definitely be back!
Always attentive staff. Almost always have what I am looking for. Of course u check stock before going to the store in the first place.
Some of the best truly curbside pickup services Ive experienced.
They were very helpful. Easy access to the store. Many kinds of technical devices.
The folks are very intentional and take care of the customer in front of them. Appreciate the thoroughness. The gentleman in the camera area was very helpful and instructive, sharing generously from his experience with photography. I am grateful to not have been pushed through a retail encounter....I could get that online. Well done, sir, and others for allowing the curiosity part of the sale to be executed. While Im still curious and dreaming, he helped me have better questions and a foundation to move forward on. A gift the retail experience offers best. When I end up expanding my camera resources, I will not forget to return the grace of his gift. Thanks Best Buy!
Wow! Quick and easy gift find with the help of an attentive and friendly team member. I had an idea and their better package selection and presentation offer was the one! Very helpful and I look forward to going back.
John in computers was a fantastic service/sales rep. He was very knowledgeable of most products which allowed us to make an educated decision on our purchase. He was also discerning as to what our family needed and wanted rather than trying to sell us on other products
During COVID-19, this place was a lifesaver. As someone who primarily works from home — and had family who had to work from home as well — we actually got acquainted with a nice person who works here! Although we dont know his name, he always remembers us. It really makes you feel like you want to continue going to this Best Buy alone. Keep it up!
Great shopping experience! Robert in the computer section was GREAT!!! He was so helpful & explained what the specs were for the laptops. HE was so patient & kind! Would recommend shopping here to all!
Big thank you to David in computers. He was very knowledgeable and helped me get intoMy new Samsung laptop. He was helpful with getting me and my girl a credit card and extremely fast transaction. Got the Microsoft deal as well only because he was amazing. Thanks David !
First time 4 stars for best buy.Small amount, nice service.......and I thoughtWakeup America. We all need customer service, human to human. Kindness. Btw they are free! Like all important things are free...
Went to buy a TV. The salesperson was phenomenal. Such a pleasant happy person. It was a pleasure dealing with him
I ordered the xbox series S online and it was ready for pick up in less than 1 hour the staff there are really cool and theyll be sure that your not in there for a long wait i give my visit a 5/5
To buy 2 TVs, amplifiers, printers and brackets they are great. To help loading in the car terrible. Even when you asked for help. The gentleman in the front door, that does check customers out names Jay was really rude. Not really willing to help and caring less once you’re leaving the store... that’s the type of customer service that you guys provide?Still need to buy other things, will shop around other stores...
I took my computer there on friday to geek squad due to audio driver issues. Gianni was helpful and checked the computer. It needed more work to resolve the issue. Rashid worked on the computer and I was able to get it back on saturday. Awesome turn around time!! When i went to pick it up, Natalie was very helpful and knowledgeable. Very good experience!!
Good variety of electronics, huge store.
Expensive as always, I went for a laptop close to $700. There is a lot of products they dont have, NO TRUCKS RUNNING!! They are good people
It is a very good Best Buy! Its big, expansive, easy to move around in and very clean to! Inventory was big, but had most of everything I was looking for and then some! Customer service was good, attentive and very friendly to, no problems there! I dont have any complaints, I genuinely enjoyed my experience and the items I got!
They is no one to help you in the store.Im done with best buy. If you want help or need anything repaired find a different company. How is it that you dont tell a customer when their is called protection plan is up when they call cause they have an emergency, tell them everything is fine bring it tomorrow. Then the next day tell them their plan is up that day and you cant do anything. And then tell them they didnt call yesterday so your not helping.This whole company is a rip off in canceling everything I have with them.
Went to shop for a wide screen computer monitor and was assisted by a very knowledgeable agent who was very patient in providing information about other available options. Walked around store afterwards and everyone was very helpful and polite.
Professional respectful Juan helped me and my daughter we had a great shopping. 👌👏🏼
Excellent help from Cesar. Personal service is worth the small premium. It is helpful to actually see and handle the options.
Excellent service.Very little wait time at curbside. The employee Ive seen several times before. Friendly & efficient. Love curbside service.
This is the worst company Ive ever delt with in my entire life! The good thing is that they carry almost any appliance you may want, HOWEVER, their service is horrendous! First of all, none of the Best Buy stores have working telephones! You cant call them! And, they themselves, cant even call from one store or warehouse to another. If they need to communicate with each other they can only email! We bought a washer and dryer and stovetop and 4 times they did not show up at the scheduled appointments! And, when they dont show up there is no way to call and contact them to find out where they are!!! And, when I did speak to them there were no apologies! They are the absolute worst! If you purchase from them you are making a huge mistake. The service people, for the most part, are incompetent. Do yourself a favor, go someplace else. Ive never been more disappointed in a company than I am with Best Buy. If I could leave them no stars, I would.
I very happy had to buy a new ipad. Had great service and very helpful young man. Thats why I like going to Best Buy. I asked a lot of questions and he answered all of them.
Best Buy has been my go to place for electronics and tech! One of the locations that has extra stock when others sell out. Appreciate how this Sawgrass location accommodated the parking lot for curbside pickup.
I was told by another store that this one had computer office and gaming chairs. Wrong they do not. I want to try the chair before buying it for comfort.
Huge selection of products, too bad they only have on shelves half of what they offer on the web page.
Customer service is awesome you never leave without a smile or even replaying your conversation with whomever took the time to help you
Worst customer service ever expected from a tech store. No one really bother to help or recommended . Have to ask 3 customer service people to find a laptop ram and they dont even know where to look for it left or right front or rear of the store.No recommendations on products .Extremely disappointed . Now I know understand why people prefer Amazon for purchase.
Great service, great prices ask for John he knows what hes doing. He only sold me what I needled.
Ray was very helpful. If I purchase at Best buy or bring in my own equipment. Ray gave me the confidence both can be done. Either route I go, price is right and he gave me an informed choice to make. I will definitely get my Camry done here. Tried other shops who knew Best Buy would be my top choice for Car Audio equipment and installation. Ray made that perfectly clear. Great guy!!!!
Tito was very helpful. Its hard for my hubby to be impressed with customer service and he was blown away by the attentiveness of Tito. Thank you for your help, we are beyond satisfied.
The staff at Best Buy are always helpful and informative. We got a 65 inch television at a great price.
I needed to get a flash for my camera for work. The staff was accommodating by letting me know what options they had available to suit my needs. These past couple of weeks have been very productive because their advice was spot on.
Always decent service, wide selection. Nice to grab something in person almost instantly despite my addiction to Amazon.
I come to this BB all the time but, today I was super pleased with Cesar helping me. I was looking for an item that said it was in stock. I asked someone else to help with no luck. Went to CS where I they called someone to search in the back. The young man that was assisting me is named Cesar. At first he wasnt able to find the item so I decided to purchase something similar but it cost a little more. I was waiting in line for a while and while waiting Cesar came to me and said he found it! I was so happy and thanked him graciously for his kindness and efforts. Just wanted to let you all know about my outstanding service today. Thanks again. Give Cesar employee of the month!!$$$$$
Not enough associates to help customers but when we did get help they were very thorough.. everything was done to make sure all questions were answered!
Great service and looking forward to our new t v
Seem like a super best buy large and I got a rep.who was eager to help.great experience.
Good place to buy elrctronics and not only.
Was a clean place, in order, good quality items.
Very nice, an employee really helped me choosing a camera, but sadly I didnt have enough money to buy it.
I visited Best Buy to purchase a new refrigerator. The sales person was very honest. He provided me with several suggestions. I always found Best Buy to be professional and helpful.
Was ok in and out cash out is always fast..Walmart should take a few tips from Best Buy on how the do it
On Sunday as soon as he opened 2nd person in line waited a 1/2 an hour was never acknowledged just walked out the store
WOW WOW WOW. All I can say is amazing. We went to go buy a TV Today. Was LUCKY to have found Christopher. Not only is his customer service phenomenal but he is extremely patient and addressed all of our questions and concerns is a very dedicated manner. He definitely made our experience an amazing one! Go see him if your there! Thank you so much for making this experience a fantastic!!!
Not that good if you need a refund as they want you to take a gift card. Its a big company, but they want you to go back to where you actually bought it. Not that easy if you bought from them online. So take care, otherwise its what you would expect. Plenty of parking available.
Came to buy a dash camera, they didnt have it in stock BUT Ulysses helped me with ordering the two that I wanted. He went out of his way to accommodate every single need I had and answered all of my questions!
I use the Geek Squad and am satisfied.
Needed a camera battery charger. Store had the charger, and the store clerk was super nice and helpful. Quick shopping and got what I needed. Thanks, Best Buy!
The geek squad people that we dealt with were very friend and helpful.
Horrible service. This is what I get for trying to support physical location store instead of buying online. I was told stand in a line for the specific department I was going to purchase from. I know exactly my item. I had it pulled on my phone. I stayed in that line and other customers walked in and got help by associates while I am standing there. I tried to ask for help, no one there cares whatsoever. Dont go to that location. Since when retailers doing customers favors, it is the other way around, customers support retailers.
Nice and very friendly experience.
The place feels short staffed couple of polite guys running for many clients. Overall service is exceptional.
Pretty good experience. Purchase a DJI MINI 2 drone. Love the drone, coolest thing ever. However Ive been to several Best Buy stores recently and all of the drone accessories are out of stock. Kinda sux but probably not Best Buys fault at all. Other than that, was a great experience.
The store didnt have in stock what I needed. They ordered it for me and I picked it up at the Sawgrass location 15 minutes laterWOW! Thank you Best Buy Davie!
Worst customer service, after waiting 30 mins to buy iPad they were not sure if my discount coupon would apply or not n asked to buy first to see if it apply . No one knew anything.
This place is the best all about technology. Sometimes they have great deals on prices but not always. The customer service is fast and friendly. They always will find a solution for you!
I went here to buy an over the range microwave. The one I wanted wasnt in stock at any Best Buy. The guy who ran the appliance department went out of his way to even check a competitor for me. Folks, THIS IS CUSTOMER SERVICE! From this point forward, I will ALWAYS try Best Buy first! Rather then send me packing and just telling me, Sorry, we dont have it. He took a couple extra minutes to make sure I was a satisfied customer. You NEVER find this kind of service anywhere. This is why you cant have young people running the place. Older people know how to properly treat a customer! THANK YOU! This is why I have spent THOUSANDS at this Best Buy!
Im so disappointed with this best buy. EVERY SINGLE person at the store is lazy! I bought a lifetime warranty from them for a phone screen protector and the customer service worker refused to pull up my receipt from my phone number to change my screen protector. Very disappointed
Very bad,they dont have any product in stock.they are a wasting time trip.to the stores
Unfortunately is the only place left to buy computer parts in the region i live, but people are very helpful
Light on helpful staff. Walked around semi-lost for 30 minutes shopping for an amp/rcvr and not one person asked if i needed help. Had to interrupt a staff member to ask for speaker wire... he grunted and pointed to a shelf that was barely stocked with 3 overpriced brands. When I asked is this all the wire they had he snapped back THATS IT! Cherry on top is they did not give me a receipt after I paid. They emailed it instead, without even asking, to an unmonitored account. Unfortunately I did not realize I did not have the receipts until I was in the car. I had to then call the the store only to learn they were not accepting calls. Another 10 minutes and connected with Corp Cust srvc which after another 15 minutes was able to email me a copy of the receipt..... not the best experience
I had ordered a pickup but the Open Box TV was classified incorrectly. Chris was so nice and helpful, and very careful to fix the situation! He made my customer service experience that much better, Ill definitely be back, thank you!
The customer service is good and they always have what Im looking for...and the prices are comparable to our her places.
Was there last week to buy a printer, great customer service as usual
Need anything for car audio ? dont waste your time going there everything is open box, still at full price, no sales people to help, looks like they going out of business !
Place is very poorly organized.Online inventory does not match in store and finding someone to help is impossible.My suggestion, buy online.
I went to buy a dishwasher around two weeks ago. I was greeted in the appliance department by Stephan Shelton. It seems he works for Pacific Kitchen and Home. This salesperson was pushy, inconsiderate and abrasive. He did not listen to one of my needs from a dishwasher although I told him I wanted a certain brand but kept redirecting me to other brands that I was not interested in.I did mention I needed a refrigerator. Although I told him that the space for the refrigerator was difficult for the narrow space I had at home, he tried online without any luck to find one. He was very conceding towards me and acted because I was female I could not measure the width, length and depth for the space my new appliance. He apparently wanted to add a refrigerator to my order I never consented to.In addition, the cashier who handles payment for my Best Buy credit card took all my money and applied to my card without my consent. I had told that I only wanted to pay the amount of the bill for the dishwasher. When I wanted her to change cancel the transaction and apply the credit to the card, she acted like she nothing wrong and called the manager over. Stephen decided to step in at point because he nothing else to do. He decided to take it upon himself to redo the transaction for the cashier.Overall this was the worse buying experience of my life. I felt embarrassed and humiliated. I think Best Buy needs to retrain their staff or consultants about good customer service. I am NEVER buy anything any from Best Buy again. I will also be cancelling my credit card it them.
I bought a gamer desktop online. The price was amazing i saved a lot. I ordered pickup on store. They were quick.
I come here expecting help, but usually there is no one to help. If you need help with a product, look on Amazon or Google it, read the reviews, and purchase with them instead.
Very knowledgeable staff for cell phones.
Cameron in TV’s is AWESOME!!!!!He’s the best sales person I’ve ever had to help me. He not only assisted me with a TV, he provided me with knowledge of what to look for from things I shared. His approach was not to hound or force a sale. He was very knowledgeable and genuine.I hope his work ethic don’t go unnoticed.
Went to pay a bill and also to make a purchase but was unsuccessful with the latter. I left the store disappointed after about thirty minutes waiting for service.
This location was very busy with customers on Black Friday. I think that the store was not prepared for that huge of a turnout. Very nice store but not enough employees at the time I visited the store. Slow getting in and slow getting out. Best Buy is still one of my favorite store.
We recently purchased a Viking oven from Best Buy. We had several problems with the oven but after multiple service calls and attempts to fix the issues, Best Buy ultimately replaced it. The second oven had problems as well, but these were rectified without issue. (I personally would not recommend this oven because the construction is lacking in quality, especially for the high cost. But that is not the reason Im writing this review). My issue is that Mega Bros did the initial preparation of the wood frame for the oven. The work they did was shoddy and sloppy and left us with open and ragged spaces. We were made aware of the problem by another company (Appliance Pros) that BB called in to look at the first defective appliance. Best Buy didnt want to address the issue with the poor preparation of the frame any further, giving us the excuse that too much time had passed before we made them aware of the problem. However, Covid had just started and we didnt want any more service people in our house at the time. Apparently, in order to appease us, we were sent a letter from Property Claims (through a company called Sedgwick), informing us that we would hear something from Mega Bros in a few days. We never heard anything from Mega Bros and made several attempts to call and email Sedgwick to get answers. We have also reached out multiple times to the Best Buy store manager without any response. This is no way to treat customers, let alone loyal customers. We have bought several appliances from Best Buy over the years and have been satisfied with the merchandise until now. However, the store failed to appropriately address and rectify the problem created by Mega Bros and we are very dissatisfied with the way it was handled.
Same day curbside pick up of electronics brought online. Fast and efficient process. And devices work great. Would totally recommend this store.
Kind of disappointed we went in there and they didnt have the Xbox wireless red controller had to go to sawgrass location. other than that staff was awesome
This particular store, nonetheless this best buy, has the best policies and procedures to protect customers from vivid. I appreciate the measures they are taking. All in all a great best buy location.
I was disappointed that they had no 32 inch TVs.
Curbside pickup could not find my order and waited over an hour. Initially I was told I will just have to cancel the order I dont know what else to tell you ..but after escalating they were able to find it. Total time in line was over 2 hours for a 10 dollar item. No real apology offered either.
I went into the store to get help with my laptop & Deja was absolutely wonderful. This young lady went out if her way for me and I couldnt thank her enough for her services. 💛💛💙💛💛
Super impressed with how the store is managing safety precautions for employees and customers. From cleanliness, to controlling how many people are allowed in the store at a time, to specific, secure set-ups where you can interact with employees, they have nailed it. Bravo!
Forced into curbside pickup by the website. When I arrived to wait in the disorganized mess they call curbside pick up I was then handed my order whos package was visibly damaged. The rep who gave me the item happily ran off and because of my busy schedule was not able to go back into the store today. I called customer service and told them the item needs to be replaced or refunded ( even partially for damaged item) ASAP for a Christmas present and was told my only option was returning the item after Christmas because their stores are closed. Customer service fell short here. Why are you charging your customers full price for damaged items?
Looking for Technology items, Check BestBuy
Amazing employee polite beyond any of the place I have visit in a while
Average BestBuy but the curbside pickup in front of the store is terrible. I dont know who came up with that idea but God is it awful. If they had their curbside pickup in parking spots it would be great. I have no idea why they decided to have this blocked off section of the street just to have a curbside pickup spot.
Nice! Big and a lot of merchandise
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