We had an excellent experience shopping for new bedroom furniture at Wendells. The environment is friendly and our sales person, Alex, was attentive and informative but low key. We enjoyed working with him. Their delivery service was excellent. Christian and John were patient, polite and hardworking. That said, the furniture is quite beautiful and we are very pleased with what we ordered.
We loved working with Alex, he was super knowledgable, friendly and present. My fiancee and I received perfect service. We happily bought a new mattress and beautiful amish-made frame. I plan on returning for a chair I keep thinking about from the main showroom! Thank you.
I LOVE this place. I have had the most wonderful experience working with their team. I am new to this area and after feeling totally overwhelmed and disheartened by how expensive furniture prices are in Burlington/Winooski, I went to Wendells and found a huge selection of IN STOCK pieces just right for my needs and my budget. Extra special thanks to Connor, Lynn, Christian, and Nate for your help - whether it was on the store floor, on the phone, or during delivery. This team is fantastic and I will be sure to check Wendells first from now on!
My long awaited Lazy Boy sectional couch was delivered by Ty and Christian this morning. Easiest and most professional delivery ever! Two very personable guys who were a pleasure to work with. Set up took minimal time, and they even put felt pads on the bottom of the legs for me :) . They made sure I was happy with the placement, answered my questions, shook my hand and were gone. Thank you, Ty and Christian, Wendells is fortunate to have you representing them!
We just bought the Magnolia 2 Piece sectional- mainly because supply chain issues are causing extensive delays and this was in stock. After paying $1700.00 and 2 weeks of normal use we can say this is the cheapest and worst quality couch we’ve ever owned. Don’t buy it! Wendles should be embarrassed to sell them. The seams are uneven and the cushions don’t bounce back after use. There are lumps in the foam that won’t smooth. They look worse after 2 weeks then the sofas we replaced. I predict they will need replacement within 2 months. We regret buying it as there are much better quality sofas out there for the money if you can wait. Delivery took 2 weeks to go a few miles even though we paid in full. Delivery guys were great and took an old couch for free- so there may be no need to pay the 75.00 removal fee our sales guy quoted.
The furniture at Wendell’s is phenomenal, that’s not in question- but I have to shout out their wonderful team, specifically Alex Duval who helped me get a couch that not only perfectly fit the size constraints and aesthetic of my apartment but also is functionally the best couch I’ve ever had. Me and my back are grateful. If you get a chance, definitely work with Alex.
I can’t say enough about the excellent customer service at Wendell’s!! Ty and Cristian were extremely good with pick up and delivery of my couch. They were professional about making sure I was satisfied. Great guys!!!
We purchased a sofa and loveseat a few months ago after moving to the area. Today the sofa was delivered (loveseat will be a couple more weeks) by Sean and Christian. They were both very professional when communicating and coordinating delivery. Once they arrived they were both very nice and careful bringing in the sofa and placing it as my wife requested. Would highly recommend buying from Wendells and having them deliver if all their delivery staff are as good as these two were.
I was that guy that showed up 30 minutes before close and wanted to see all of the sectionals and cocktail tables but Liz rose to the challenge and helped me make my living room dreams come true!She made all of my options clear to me such as production wait times and how they would change if I chose a different upholstery and all of the sales prices.Each time I go to Wendell’s I’ve had an even better time than the last. Very nice, professional, and fun staff. I have had other experiences in the past but for the last 15 years I’ve only gone to Wendell’s and life has improved dramatically. Thank you so much!!!
Liz has helped us find the *perfect* items that meet our needs - weve gone to Wendells twice now, and came back because of Liz. The first time she helped us find a futon. Later, I described a project to create a craft area in a mixed-use space and she showed us a drop leaf and end table both with storage that are, somehow, exactly what we wanted. I had no idea what I wanted, and this is PERFECT.This last time we needed some help getting our new furniture home and Christian and Mitchell helped us get our table and end table in place, extremely friendly fellows! All around great experience and the next time we need to upgrade a piece new we already know we will be returning to Wendells.
We LOVE our new FlexSteel sectional. We had a wonderful experience with Wendells from the very beginning working with Liz Conforti on the pieces we wanted, the dimensions we needed, and the right fabric.Our sectional was delivered today by two very friendly, professional, and knowledgeable gentlemen Tom & Sean. I highly recommend Wendells, and will return when we are ready to purchase a new dining room table and chairs. Well Done Liz, Tom, and Sean!👍
Our experience with buying a couch from Wendells Furniture was super! Our sales associate was very attentive and informative and set up an early delivery date for us. The delivery was on time and the boys delivering (Chris and Justice ) did a great job! The space to get the couch in the door was very tight and they used some good thinking and creativity to make it all happen without a hitch. We are pleased all around with our experience. Wendells will be the first place we will go to find our next piece of furniture.
I recently renovated my living room. As part of the renovation, I purchased new furniture to go with it. This was my first time purchasing such a large amount of furniture. Wnedells carries good quality furniture, with many style options. My sales associate, Rikki, was very helpful and patient with me as I narrowed down my choices and figured out the room layout. I ended up with exactly what I wanted. I ended up order furniture from 2 different manufacturers (Decor-Rest and Smiths Brothers). Rikki walked me through the myriad of options for my pieces, and we were able to pick upholstery fabric from the two different collections that worked very well together. The first part of the delivery arrived today. Chris and Ty were friendly, quick, and efficient at removing the old furniture and bringing in the new pieces. They made sure that everything was positioned where I wanted it, and even helped move the rug into the right place. Everything went smoothly, and I am very pleased with my purchase.
Would rate higher than 5 stars if I could! Liz was a delight to work with, she helped us find exactly what we were looking for! What a gem of a store and even greater employees! Looking forward to shopping there again!!!
Our experience with Wendells Furniture has been great. From the selection on the floor to the delivery, we enjoyed the process and will enjoy the new furniture. Our thanks to all at Wendells that helped in this, but especially to Ty and Chris who just delivered to our home. They made it look easy, even though it was not. They were kind, considerate and made a great team. Thank you!
Great service and very friendly people. Christian Mas was a great help and I would highly recommend asking for him
My husband and I had a great experience with the sales department while purchasing our sectional sofa. And the delivery men, Justice and Stetson did a great job- both were kind and professional. Thank you!
We received absolutely excellent service from Alex when buying our new couch. He helped us find a great reclining leather sofa with great advice and absolutely no pressure. Delivery service from Brendan and Chris was fantastic; fast, professional and very friendly. We had tried several other stores before coming to Wendells and are so glad we did. The prices are good and the service is absolutely unbeatable. Thanks!
We had Wendells here today to deliver our new couch. Chris and Ty where very professional and courteous. They had the old couch out and the new one set up the way we wanted it in know time at all.They kelp everything clean through out the house while they worked.great guys, they made the transfer very easy.
Recently purchased a matching power sofa & recliner from Liz Conforti and the experience could not have been better... Liz made it seamless and easy, and the delivery guys - Ty & Chris - were awesome too. Lastly, the furniture looks phenomenal in my new space - even better than it did in the showroom! Thanks so much - best, Patrick
Terrible service. Ordering and paying was the easy part. Trying to get even a delivery date, let alone a phone call was non existent. We are at almost 16 weeks out and I cannot even get a call back. I have to go to the store to even get any feedback on where the furniture I ordered is. If I want to cancel the order I have been told I have to pay a restocking fee. Why,. I want the furniture, am Willing to pay for it. I just want to get a delivery date. Why sell stuff you cannot deliver?
This is like our 3rd time buying from Wendells and each time is just as good as the last. Worked with Zak this time and he was great getting us to the chair that was right. Purchasing process was easy and when the delivery occurred, Chris and Brandon were super. They took extra care and even went so far as to add felt pads to the legs of the chair. Who does that? Wendells crew does. Great job team Wendell.
From Conner in sales to Christian and Stetson delivering my parents furniture my experience has been outstanding!
I have purchased both bedroom furniture and a living room couch from Joe Dunlavey at Wendell’s. I am very pleased with the customer service provided by Joe from purchase to delivery. Christian and Tim delivered my couch today and I was delighted with their professionalism, courtesy and attention to detail. I am very pleased with the quality of my purchases from Wendell’s.
First I will say they keep the store very clean. The staff are friendly and attentive. There appears to be a decent inventory in the show room at present. My only dislike was the pricing, seemed overly steep. I went here to specifically look for an item advertised online. They did not have it. I was told it would be $4,999, but they could do $3,600. This morning I decided to research the piece further and so far have found five other retailors who sell the item. Their starting price is $3,500. So it would appear Wendells was trying to make me feel like I was receiving a huge discount deal, when in short they were still higher with their deal than all competitors, with their initial being grossly above market value. I am now speaking with the other stores, who as said are starting below Wendells for your deal price. IMO opinion if Wendells is so quick to knock off approx. $1,400 from the original price then lets start where others all the others have determined a fair price to be. I suggest to all to be cautious and do your research. If prices seem above reasonable, and the store is willing to without being asked to knock off a grand or more to start... well its an old ploy, and a great insult to the customers intelligence.I do appreciate the owners reply here, not too many take the time to do so.Regarding the piece I mentioned, it is only manufactured by one company. So it’s not a matter of the materials or what’s inside. I just found Wendell’s to be $1,400 above all competition. The part that bothered me was it was offered to me at what the competitors were selling it for by Wendell’s but presented like I was getting a huge deal. Marking it up to mark it down to normal cost is an old trick. And has not worked for years since the internet and smartphones became our shopping buddy. I already knew when I went in what the others were asking. Assuming any customer is ignorant is bad. Now I do not believe it was the intent, but if this is common practice then it is perceived as such.A true and honest sake would be to show what your competitors are selling an item for them compete from there.Not role the dice on whether or not a customer has previously researched an item thoroughly and knows the market regarding an item.The experience reminded me of an old school used car lot gimmick.
Sean and Christian were helpful with the delivery of our couch.
Ty and Justice delivered my sofa set today and they were so respectful and efficient. They did a great job and have nice attitudes. Very pleased with them and also Connor who helped me with my purchase! Thank you Wendells!
I work for a business that almost exclusively uses Wendells Furniture. They are always on time, super helpful, and are always down to go the extra mile. Today I scheduled a delivery for an apartment unit that Christian and Tom from Wendells delivered and set up. They were in really good spirits and were very helpful! Definetly suggest using Wendells for your furniture needs!
My Flex-Steel chair broke down in the absolute open position, I called Wendells and spoke with Lynn. She sent Tom to my house and my chair was fixed before the evening news began. Both were courteous, professional and proficient. It was nice to deal with an organization that is quick to respond and sends technicians that are knowledgeable.
I am overall impressed, Wendells Furniture was one of the best choices we made, they are such wonderful people and will do what they need to help out. After having a great experience with the store, it was followed up but such a greet delivery team! Chris and Brendan, I hope in our next experience you guys are the team to bring it over. You both were great! Could tell you cared about what you were doing, and such polite and considerate behavior in my home. You guys were the best! Thank you again to you both!
Furniture delivered, May 7. I can not remember the names of the two young men, as I did not have a pen. Very professional and worked well. Much better than expected. Thank you.
On Friday, March 5 my girlfriend and I went to Wendell’s in search of a couch, which we were in desperate need of after hours broke. Alex pointed us in the right direction and we found the perfect fit for our living room in the upstairs part of the warehouse. He made the whole process quick and easy and was even able to get delivery scheduled for the following morning. The two Delivery guys justice and I think Brandon? Showed up on the earlier side of the window they provided us with and got the couch up to our second-floor living room very quickly and professionally. Five stars all around!
Just received our Amish buffet. So happy with our purchase. Beautiful piece at a great price. I dealt with Liz in store and she was very personable and helpful. We did have a delivery issue from the manufacturer, but I wouldnt hold Wendells accountable for that, and Liz made sure to update me several times to keep me informed. Brendan and Ty delivered the piece and were efficient, friendly, and knowledgeable. Thank you to everyone we worked with, we will definitely return in the future!
Highly recommend Wendell’s Furniture - quality furniture and excellent (friendly, helpful, competent, timely) service from both the sales department (we were helped by Alex Duval this time) and the furniture delivery (Mitch and Brandon). Really appreciate the care taken when the furniture was delivered. They even asked if it was OK to prop the door open (didn’t want any pets escaping...). The whole process was very efficient and quick.
From picking out the perfect pattern for my new FlexSteel chair and ottoman to the delivery, Wendell’s Furniture was top notch. Alex was so easy to work with and Chris and Justus were very accommodating with the delivery and set up. I would recommend Wendell’s to anyone looking for quality furniture and a helpful staff.
Brendan and Chris came and delivered my King size bed today. They were punctual, polite, and knew what they were doing. Assembled quickly and efficiently, removed all trash and debris that came with the furniture. Overall extremely happy with the service I received from those two men! Fantastic job!
I had another great experience with the Wendell’s crew today. Brendon and team delivered my dining room set. Both guys were extremely professional and friendly! I always turn to Wendell’s for my furniture needs! They are just awesome to do business with!Bill WolfeBerlin
Cant say enough about the fantastic service from the sale, communications on production and, 14 months later (2 months beyond the manufacturers warranty period), Ryan and his team took care of a problem with the chair in their shop in only a day...amazing service! And didnt charge a penny. This is how you do business! Daryl did a great job on the repair and everyone was a pleasure to deal with. Support this company and buy from them, you wont regret it!
The customer service is PHENOMENAL (thank you, Liz Conforti) and the furniture is top-notch...the delivery guys are WAAAY above average in helping get set up (special thanks to Mitchell and Christian who probably would have made me a cocktail and painted my toes if i asked)
Christian M and I believe his co workers name was Mitch delivered a sofa and two extra stools today and it went very smooth. They were both friendly, efficient, and communicative.
Five stars for Brendan and Mitch very professional. Wendells furniture is the best. From sales to delivery - the easiest way to furnish your home. Thanks from Doug, Deb and Rudy the Chow.
Just had my furniture delivered by Chris and Justice. Very helpful and knowledgeable staff. All went well. Love our new living room set!
Two weeks ago we went to Wendell’s looking for a new mattress to help a chronic back issue. We worked with Connor who was super helpful and knowledgeable. After checking out about 20 different mattresses and finding the right one, he quickly got us a fair price and put us on the schedule for the earliest possible delivery. Fast forward to today, Mitchell and Brendan delivered the mattress we bought. They called ahead, were masked up, were polite and respectful of our home, and they wrestled the new mattress up 2 flights of stairs making it look easy. The fact they were in and out of our driveway in less than 10 minutes blows my mind. The fair prices and all-around service are the reasons we’ve been repeat customers for the last 10 years or more.
Brendan and Chris were fantastic! Not only did they keep great communication about their arrival time - they also were super respectful, following protocol, and really friendly! They did a fantastic job bringing in the couch and setting it up even though all of the angles in my home made that really difficult. Thank you Wendall’s Furniture for our great couch!
I can’t say enough good things about Wendell‘s products, staff and service! I had a terrific experience from start to finish. Zach was our salesperson, and he was really great to work with. Brandon and Chris just finished delivering all our furniture, and they couldn’t have possibly done a better job. Communication from everyone at Wendell‘s, whether by phone, email or text, was excellent. I wish more stores had this same high level of customer service. I’d give them more than five stars if I could!
Co worker recommended Wendells for furniture.We needed a couch and Liz, Brendan, and Ty were all excellent!Ended up getting a glider also that was kind of an impulse buy. No buyers remorse.
Connor was great! He had all the answers to my many questions. My purchase was handled efficiently.
I am so happy with the furniture and especially the service. Chris, Brendan, and Justice went above and beyond to solve a challenging delivery. Joe was extremely accommodating and patient and made the process enjoyable despite two snowstorms on delivery days. Thank you. I will be back again.
I wanted to say a deep felt thank you to the team at Wendells. From when I first walked in to the wonderful delivery team. I know delivery must not always be that fun but Brendan and a Chris were so polite and respectful of my home. I’ve had more then one experience with deliveries and they were among the best. Thank you boys for your hard work, and great attitudes. Keep up the the amazing job!
The whole experience was great. Steve was our salesman and he did a fantastic job telling us of the ins and outs of each brand and fabric that we looked at. Brendan and Chris delivered the furniture and you couldnt ask for better service. They were polite and so incredibly careful at moving the furniture in and out. We would shop again at Wendells Furniture in a heartbeat.
Great sales person...knew her stuff about furniture brands. Perfect service...
Such a super splendid job, Chris and Brendan, and I so very much appreciate the respect, offering to take your shoes off because of our white carpets! Thank you so much for that, very appreciative of your attitudes. Thank you both so very much for all your help, and professionalism, we look forward to seeing you again!
Thank you so much for the wonderful team at Wendells. A fantastic sales and service team and an wonderful delivery team! Thank you Chris and Brendan for your professional and respectful behavior and attitude. You boys were quick at your job and it was a very pleasant experience. And I appreciate to that you boys are cautious and careful when you deliver, you can tell you care. Thank you again! Hope to see you soon.
Chris and Justus just delivered my new chair and they were awesome!Thanks for their wonderful serviceThis whole buying process was awesome at Wendells.
Thank you to the team of Wendells, I appreciate everything you have helped with. Chris and Brendan you guys were great. The professional and respectful demeanor, the attitude and vibe was top notch. It’s nice to see people do what they need to do to help someone out. Great people at the store and great guys that delivered. Thank you again.
I stopped in the store the day they reopened in June and and spoke to Joe who helped me outfit a condo with furniture and mattresses. He was absolutely great then, especially considering the pandemic caused a whole new way of doing business. I just went back and got a king mattress and Brendan & Chris delivered it on time and efficiently and took away the old one. Quick and easy. Polite and professional. They called several times to give me a more specific ETA which was really helpful. Thank you and keep doing what you are doing.
Chris and Justise were professional and pleasant during the delivery of my new bed and mattress. Definitely a five star rating
Brendan and Mitch were awesome and efficient. Called throughout the day with updates on the time of delivery, were prompt when they said they would be here, took away the old couch and brought the new one in within minutes of arriving. Great service!
Chris and Justis delivered my mattress pleasantly and earlier than expected, which was perfect for this beautiful morning. They were efficient and I look forward to investing in more items from Wendell’s Furniture in the future!
My buying experience at wendells was very comfortable. my delivery was great! mitchell and ty were friendly, respectful and swift! i will definately buy at wendells again!
I had an amazing experience with Wendell’s furniture. Alex, the sales associate was extremely helpful and the two gentlemen, Chris and Brendon, who delivered and set up my bed were amazing! Super professional and polite, even took their shoes off before entering my apartment! All and all, an amazing experience with this company!! Highly recommend them!!!
Chris and Justice just delivered our new sectional and they were very friendly and quick! Great customer service!
We purchased two new mattresses and paid for delivery. We are very happy with the experience we received at the store. John was very knowledgeable on the many different brands they carry. When they delivered them Brendan and Chris were very professional and helpful!
Bought a king size mattress and had it delivered last week. Chris & John did a great job! Love the whole experience start to finish - Highly recommend!
Great furniture at a good price. Delivery team was awesome! Chris and Brendan did a super job. They were careful and polite.
A heartfelt thank you to Chris and Brendan, you boys made such a wonderful, professional and respectful team. I know you guys had a hard time with the doorways but you were still so careful and considerate. I do hope to see you again!
Brendan and Jon did a great job bringing in our table and setting it up. They referred us to our salesperson with questions they were unable to answer. They were very careful and were polite and personable. Great job Guys!
So happy with my Flexsteel sectional! Appreciated the quick and friendly delivery team (thanks Chris and Justice!)
Love our new sectional, big thanks to Ty and Justus for their help moving it in and assembling it!
Chris and Brenden came and delivered quickly. I so appreciated them coming so close to Christmas! I’m psyched about my new sectional. I had a great experience.
I wanted to give a thank you to the fine delivery team from Wendells. Chris and Brenden not only were you boys respectful and responsible but you were also quick at your job. All good traits, and a very well deserved good job done. I look forward to seeing you both again.
We purchased an in-stock couch from Wendell’s Loft and it was delivered about a week later, very prompt. The delivery drivers, Chris & Todd, called an hour ahead of their arrival time and were right on schedule. They were masked, professional, courteous, and worked quickly to take away the old couch and bring in the new one. We look forward to doing more business with Wendell’s in the near future.
So so happy and so impressed! Brendan and Chris, you boys were awesome! We were so grateful to have a delivery team that worked in sync with each other but also with such professionalism and good nature. Thanks guys!
Chris and another young man delivered my chair today they were exceptional. I give them a 5 star rating.
Chris and Brendan came this morning to bring our new flex steel sectional couch, they came early than expected and we were so excited! They had great customer service and excellent service. Thank you guys so much!
Love, love, love our camo recliners! Liz was excellent to work with for our order specifics and Mitch (Mitchel) and Ty were awesome with the delivery--quick, professional and pleasant. Ryan was a pleasure to talk to about a delivery change and follow-up for my feedback. #Wenderfully Done! :)
Josh and Brendan provided fantastic delivery service! Even though their truck had been out of commission through no fault of their own, they rescheduled for the same time slot the very next day. They called to let me know when they were half an hour away and were very timely and professional in spite of the heavy snow coming down at the time. Exceptional customer service delivered with a smile!
Brendan and Ty were so helpful and professional when delivering our couch. Alex D was really helpful in store. Thank you!
Wendells delivery people, Brandon & Chris were great. Very courteous, even offered to take off their shoes. They were on time and very careful not nick any walls.
Beautiful job, Chris and Brendan you boys were splendid! Thank you for being so helpful and respectful, you make such a wonderful team, stayed right on the ball, and we’re so pleasant the entire time. Thank you again!
I strongly recommend Wendells to anyone looking for great product and great service. Chris and Brendan you guys were top notch, a great combination of respect, responsibility, professionalism and speed. We strongly appreciate what you did, and how well you did it. And the team at the store, job well done, it is an absolute fine company.
Super super job to Chris and Brendan, thank you boys and thank you Wendells! From start to finish, not a single complaint. It was wonderful to have such great people to assist in the start and then to see such a wonderful team with such professional enthusiasm deliver to me, great experience!
We had excellent service on the delivery of our mattress & box spring. Brendan & Chris were polite and very helpful. Chris is making a delivery of a bed frame after work when our old one was not ok.
Had some issues with the delivery because of a slight snow storm and our steep road. We were rescheduled for the following week, but amazingly the next day they were able to fit us into the schedule. Chris and Brendan did a great job with the delivery and install, very professional. Being so close to Christmas instead of finishing early they made sure to get our sectional to us! What started as a frustrating deliver story turned out pleasant.
Splendid, wonderful and so helpful! Chris and Brendan, such good boys and so professional. Wendells is a fantastic environment, such great people and I was happy to see it continued to the delivery. I appreciate the polite and respectful attitude you both had when you came to my home, thank you so much.
I love my new recliner that was delivered today. The 2 delivery men, John and Chris, did a great job and were super polite and courteous. Overall great experience with Wendells.
Chris and Justice provided excellent customer service! Delivery was timely and assembly efficient!
I was so happy with Chris and John, they made a great team. They were professional, polite and very respectful. I’m glad we went through Wendells, it was an all around great experience I would recommend to anyone.
John Ouellette at Wendells was super helpful. He helped my wife and I pick out the perfect mattress and frame for our new apartment. We’re so happy. Couldn’t have met with a better Rep. than John. Definitely recommend seeking him out if you’re going to Wendell’s Furniture. Thanks, John.
Wendell’s furniture was totally awesome! They held our furniture until our renovations were done and we were ready. Chris and Brendan were totally awesome, no digs or damages while installing. Overall wonderful experience.
I wanted to give a shout to Chris and Brendan, you both did a great job when you got to my home. Both professional and respectful, both qualities I find important. Keep up the good work.
Just had our new Flexsteel sofa and recliner delivered by Mitchell and Ty.We love our new furniture and they were very courteous and professional with their delivery. They took the time to set up the furniture where we wanted it and were careful not to dirty our new carpet.
Gentleman, Chris and Brendan I am completely impressed by you two, such great momentum and team work. You boys were professionals, completely respectful and great personas. Thank you for your help!
Love the new couch and recliner! Brendan and Chris did a great job on the delivery and hauling away of the old couch. Highly recommend them!
Kudos to Wendells! Yesterday I had the pleasure of a delivery made by Chris and Brandon. Not only were these men fast and efficient, they were also courteous and totally professional! Thank you for your good work!
So happy with our experience with Wendells, and The delivery guys were super, Brendan and Chris thank you for being so polite and respectful in our home, you guys were absolutely wonderful! Everyone was so very helpful at the store and it’s nice to see it extends to the delivery also. Thank you again!
Thanks John and Chris for your great job, such a structured and organized team. And I want to give an extra thank you to Chris who personally brought me the bracket needed, shows a lot and I have much respect. Thank you again gentlemen.