Great store, awesome service. There’s one employee with blond curly hair, he is my favorite. Very handsome

Its closing and instead of having a nice sale, theyre just shipping product to another store. They would do better to just lock it up.

Customer service rep in store was great.. she spent lots of time trying to resolve our issue ( not her fault.. couldnt be fixed but my issue is with best buy online and totally wireless company... both s*** but our in store experience was great.)

Its too bad they are closing in November, this store has brought a lot of business to the surrounding mall for years. Always the place I go when in need of a new laptop for school or other good quality tech items. I believe in the saying, you get what you pay for, and Walmart simply will not suffice when Best Buy closes. I was planning on buying the Bose sunglasses with the built-in speakers for my husband this Christmas, and I guess Ill have to order them online instead.

The customer service at this store is the best you’ll find anywhere. We have recently purchased all new appliances and business equipment from Beat Buy in Plattsburgh and had a couple issues but both were easily solved. It’s my go to store :-)

Every time I have needed something the staff was knowable and ready to help. I have not had a bad experience there.

I always thought the electronics were a bit over priced. Though It is sad to see them close soon. The mall has lost many stores already that its attraction has gone downhill.

Smaller sized location that was decently clean and stocked. Employees were so so on the friendly side

Store was clean, the employees were really kind and and considerate. I am giving a 4 star because I didnt actually buy anything today, so I cant give a proper rating.

Decent store but unfortunately its closing.

We dont do a lot of shopping here your stuff is very very expensive people that work there very knowledgeable but I can see why theyre closing the doors

Extremely helpful staff! Found a hidden clearance item, but scanned as actual clearance on their scanner, and they still honored the hidden clearance item.Excellent customer experience!! A+

Still has a nice selection and I found what I needed on sale.

I know with this pandemic going on not much of a selection but they seem they dont carry much of anything, and not just this store but most Ive been too,plus prices are threw the roof!!! Ive got a 180. Gift card two years ago still have around hundred left just nothing seems to appeal to me

Felt like a ghost town. Dark lighting, only one entrance was open, the other gated. Not a single offer of assistance.

Curbside pickup took so long that I went inside where there was no line and one worker was straightening the rope line. They didnt seem concerned that people were outside waiting. I do like shopping there because its easy to return things and the prices are competitive. They price match some competitors and have good sales on games, external hard drives and other items.

Very helpful, look forward to my next purchase.

The staff here are oblivious morons for the most part. They have very little product knowledge for what they are selling. Their manners are sub par.

Pretty Good Store Would Go Again If Need Be.

Helpful and very friendly! Great place to do business!

Best Buy always has what Im looking for and at reasonable prices. The only downside I see is....you buy a Tablet, but have to pay $40 AND make an appointment in order to have someone explain how to set it up....what happened to the good old days??

This is a little long winded but.... I went in to buy a sound bar around $100-250. After a decent talk with an employee I went all in and bought a $600 bar on sale for $300. It was not in stock and I hate dealing with deliverys (all online purchases included!) But I was informed Id have it next day at no charge. Well due to an error on best buys part the ship date was changed to 2 weeks out!! After 2.5hrs on the phone with horrible customer service (the worst Ive ever dealt with) I ended up at the store location when they opened. This is where it gets good, the apologized and after 10 minutes I left with a refund of everything over store price ($130!!!!) And still would receive the sound bar... guess what it came today! Meaning I got a $600 sound bar for $170 and a two day wait! Thank you best buy for correcting a mistake the best way you can. I never knock a business for a mistake, they happen to all of us, but handling the situation is very crucial.

They have a huge selection of every electronics possible, at great prices, with exceptional customer service!

They are Waaaaaaay Toooo Expensive...

I bought a new computer and was given instructions on how to do all the little things that got mine up and running. Im an experienced computer user yet Ive always had them installed for me. I observed steps that would have been stumbling blocks for me. Less stress, better experience. Good deal!

From the front door greeter to the sales associate who checked me out, this is a great crew. Its nice to know someone is close by if you just want to browse, or someone will take you step by step through the store. Friendly and helpful, no matter what product you are looking to take home.

Although it seemed staff was limited, they still were courteous and prompt. I will visit again.

Service is good and excellent selection of exactly what I was looking for today!

Bought the Roku and very happy with my purchase, its nice to be able to watch movies without violence in them

I exchanged my HP computer for this MAC. I was told over the phone it would be $901.00, when I went to the store to exchange the computer and pick up this one the price on the box also said $901.00. When the cashier rung me up he said there was a problem with their system and they would have to charge me $1,000. When I asked to speak to the manager he said there was nothing that could be done.I am upset that I was told one price and that price was not honored. I feel taken advantage of and not listened to or heard by the employee at Best Buy or the Manager. Neither tried to resolve the situation or make me feel compensated in anyway. I called a few days later and asked to talk to a Manager and again was not listened to.

Best Buy is definately a shell of its former glory.

At Christmas I bought a mixer and children’s watch from the store and paid cash. After the holidays I was hospitalized and these items ended up not being used at the holiday and ended up needing to be returned... Upon trying to return these items today on February 6 I was informed it was against their return policy and they could only give me in store credit even though I had a receipt and paid cash...The gentleman there basically said it was my problem and to have a nice day... so now I have 2 brand new items that are not useful to me!!!... never again will I step foot in this store!!!

I just purchased a new TV and Austin was extremely helpful. I know quite a bit about TVs but he was able to give much more information that helped me make my final decision. Im very happy with the customer service he provided.

Great needed electronics and appliance store with great staff and prices !

Their shelves are virtually empty. :(

Picked up a new printer and ink. Staff was very helpful in selection. Also had great open box deals on appliances

Not happy with their service. Bought a new fridge and two months later it is still not fixed.

Love this place, but movies choice is very limited.

Very helpful and friendly staff

Not bad for a small store. Priced about average.

PitifulWent in to buy a camera, not to look, only to buy.Most decent cameras, and almost all Canons out of stock, no offers to help order or find.But since I was there to buy, looked at one I didnt really want, but ok. Tried to look through eyepiece, no power. Answer: they didnt hook it up. No explanation, no offer of alternative,nothing...Went to customer service, nice kid, nothing. Went to the manager, another wall of nothingness, literally zero effort to help.Called corporate, nice kid, tried to explain, couldnt find the word, so I helped him with consolidation, and he said yes, some stores closing??Said he has similar issues, suggested online form.A couple of nice people, but worst customer service Ive had in Pburgh in any industry.What a difference from great service places likeWarren Tire, Alekas, and Yipes.

I was extremely disappointed when I paid for an IMac to be delivered through Best Buy open box [online option] and it turned out to be with a broken screen. I was in somewhat apprehension, however, the associate who helped me out with my return and Todd who helped me pick my new computer, both went above and beyond. I will say this, Best Buy in Plattsburgh, is my new electronics shop from now on!

Very good service from staff and keep there electronics very stocked up

Chris and Sean were very knowledgeable and helpful. We ended up with a better solution to our needs than we had expected. Thank you!

Didnt have what I was looking for. Np

Good service didnt have what I wanted

If you need electronics this is the place. Staff super helpful.

Bought an all in one computer and a new laptop and bitb are very good investments

Great prices. Nice helpful staff

Purchased GE A/C unit. Went bad after 3 months. While purchasing a new TV for our Parents, we mentioned what happened. The salesperson asked us which card we used, located the sale, and we received a refund, as A/C units are no longer in stock, at this late point in the season. Great customer service, great pricing and pleasant store environment.This is, and has always been our experience, when shopping here.

Was gonna found most of the stuff I needed when I didnt someone was right there to help

I bought a pc from their website. Looked good and everything. Once I got it I tried setting it up and it wasnt working. I tried returning it but it was around the time everything got locked down so they werent taking refunds. Once they reopened, I tried asking for them to take it back and refund it but they werent taking it back. Over $800 down the drain.

Just bad store clerks were fine I guess all the employees acted miserable and couldnt answer simple questions, dropped of my brand new pc purchased from them the day before because of power issues they had it for 30 minutes and said it was fine took it home loaded a browser and started shutting off again turns out its a bad psu. If your gonna have so called tech support make sure they know what there doing I just spent $1000 on a pc I ended up fixing myself your employees are horrible and your service is even worse I will not go back.

If your looking for overpriced cables, hostile service tempered by a friendly door greeter, then welcome to Best buy at the worst price.. Most of the employees here really dont care to be there aside from a few standouts. Hard to blame them though. You can pick enough information from them to make an informed decision if youve got a lot of time and are willing to pay too much for your item.Rewards program is a joke, returns are a nightmare, and dont get me started on those extended warrantys. If you can avoid this store do so otherwise best of luck.

The pick up in store always goes smooth for me. There are a couple less friendly staff, and some really helpful people in there. Keeping things in stock is currently a struggle but that is not on them right now... everyone is, there is a pandemic. Also curb side is smooth and easy and they have designated parking spots now.

Poor! Bought a laptop that had problems from day one. Then the screen totally glitched and when my wife went to return it, she was told that they couldnt do nothing cause it shows physical damage to the screen. Basically accusing her of breaking the screen. The plattsburgh ny store is a joke. Have a 20 year old kid tell you that you broke the screen like youre a 12 year old kid. I will never set foot in a best buy again. Cant fix a 200 dollar lap top that they sold and accuse you of breaking it

What a pleasant experience while shopping at Best Buy in Plattsburgh NY. Found the items I was looking for with the help of the knowledgeable staff. Puls I spent less than expected!

We always find everything we are looking for at best buy !!

Drive threw amazing quick and fast! Very nice staff

Staff was VERY rude. We dealt with 4 different employees all being just awful. Made fun of my boyfriend because he didnt care for his iPhone and wanted to exchange it. The manager on duty just had to let him know that he cant be very smart because his 83 year old grandmother could work one. The likely hood of us ever returning to this store is slim to none. Dont waste your time or money here.

Minimal assistance from managers. Poor cashier had to keep running in the back to ask questions. Cashier was great, management not so great.

They had what I was looking for at a fair price.

I just purchased a laptop at Best Buy for the first time and had the best costume service!! Alvy, I think his name was? He was accommodating, very patient, and answered all my questions 😊. THANK YOU!! 🙌

Nobody knows anything if you dont know what you need dont go

Its best buy. nuff said.

Plenty of selections available in store, GEEK SQUAD has always done a great job with their service for me. The floor staff are always willing to help.

Was very helpful experience. Girl helping me has beautiful eyes. Want to ask her out. 😘😇

Associate. Know their stuff. Good pricing. Lots of choices. Quality....*** Update May 2021. Great sale . Standing air conditioner. Saved a lot on microwave. And. 6000/8000 standing a/c. .. Austin b my geek squad person. Fixed my cell while I shopped. He was so knowledgeable. And patient. Great service and good prices.*update 7/2021 protection plan is the best idea. . They will fix it it replace it. During life of the plan. Amazing. I have it on every product I purchase there. Best guarantee.

Found what I was looking for helpful staff with carry out.

Going out of business

I love this place my first time.going there for a couple months ago just went again the other day wish I had one in new york!

Very helpful, answered all of my questions, quick service. Let me return a laptop with absolutely no hassle after my old one started working again.

Good selection of different electronics. High prices and too many employees it felt like every aisle I got asked for assistance.

Bought a wireless phone charger. The transaction was quick and easy due to the sales person being very helpful and was able to answer any questions I had.

Customer service is very poor.

Great service and a decent selection.

Very friendly crew

Gave me a recommendation for where to get my phone fixed, given i had not bought it thru them. Good peeps fo sho

Great and helpful service. When an item was not in-store, it was shipped to my house within 2-3 days. Great place to get all things tech.

Customer service has improved. Still have to walk by three or four staff to get someone to acknowledge you - especially since I had kids with me. Registers have been added around the store to speed up checkout directly from specific departments.

Helpful employees!!! Didnt have what we wanted in stock

Customer service was extremely rude. I have never had a customer service associate speak to me the way I was spoken today. You just lost a very loyal consistent best buy customer that will never shop at Best Buy ever again or recommend Best Buy to anyone.

Always a good place to go even for a coffee pot ! Always have new electronic hair styling devices. Always have nice and cheap open box tvs, great selection of toys for kids you cant find other places. I love best buy. Lol.

Did no go there

Well organized, plenty of help available. Good signage throughout store to keep people from being too close. Good inventory and very clean. Easy trip in and out.Update: lost three stars due to recent issues. Knew that with COVID appliances are delayed, knew this would be an issue and ordered a new washer and dryer 2 weeks prior to when we would need it and we were told it would be here without an issue. Paid to set up and deliver on November 3rd 2 days after moving in, which was perfect. Stayed home on the 3rd to be here for delivery, no phone call or notification, mid afternoon called the store to check and was on hold for over 20 minutes with no response, checked BB account and see that delivery needs to be scheduled, and the first date available is the 12th. Go into the store to find out that the washer and dryer were never delivered to store, no one can tell me where it is or when it will be here and they can only deliver on the 12th. If the staff at the specific store wasnt friendly (no matter how little they can do) this would be 1 star. The least we would have expected was an email or phone call to update us on this rather than having to sit here and wait with no idea what is going on. Now stuck without washer and dryer for the first 2 weeks in our new house.

I not fond of this company. I went to Walmart first. I decided to get a tv for my girlfriend. I decided on a Samsung 43 inches 8 series crystal UHD.

I really enjoy the customer service here

They treated me right, The Geek Squad look at my computer cleaned it in the end and no charge. They took good care of me great customer service. I had to wait till 4:20 in the afternoon for my consult ation that required me to stay in town hours longer than I planned other than that a great experience

This store is the best place for electronics. The employees are the nicest people no matter what department you are in. There mobile department is incredible and the best place to go when looking for a new phone. I use geek squad for all of my tech support. Truly just a wonderful company. Highly recommend.

Its Nice to have someone around who can answer questions for you.

Great employees. They know their products, there not biased and no commission means they arent too pushy.Good stock of products to compare.

The people here are always very helpful

Ok

Very pleased with my experience buying an unlocked phone. The associate knew the equipment well was able to get in and out of there in 30 minutes with an activated functioning smart phone quickly at a fraction of the cost of Verizon and no take a ticket and wait

Nice shop.

Best in service,knowledgeable staff.

Well staffed and great customer service. Even on a busy day it not hard to find a associate for a question or to order something. They price match all major retailers like Amazon and Walmart. Price match saved me $200 on my last router purchase! Thats no chump change.

So upset at how I was treated at Best Buy today by cashier, other staff, and manager. I was purchasing a Google Hub. The stand up sign and paperwork near the Hub said “buy the Hub and get 2 Google home minis free”. I brought everything to cash out and the cashier said I was incorrect. She called another staff member for a price check. The other staff member said I should show her where the sign was. It had been moved but the other paperwork was still there. On the right hand side of the paperwork, it said the deal has ended the day before. The manager came over and said maybe he could help. He left briefly and returned and said the deal was over and I should have read the sign better. Another staff member then said maybe I wished I was a time machine and could transport myself back to when the deal was. The manager continued to tell me rudely that there was no deal. I understand I had it wrong but honestly I didn’t understand why he and the staff were so nasty. As I left he was smoking a cigarette outside of the store😕

Hit or miss customer service and knowledge

Amazing help