Staff was super helpful and friendly. They were knowledgeable on the products and were able to give us a good deal when we were in a pinch.

I went in to the store several times and was helped each time. The reason I went in a few times was because my very old phone wasn’t working and each associate tried very hard to fix it for me without trying to sell me a new phone. I was being stubborn and was trying to get my old phone to work again- although both microphone and speakers were out. The folks that work there are great, and I would never go to another Verizon store. Kudos to you guys! Thanks so much.

Drake made the experience so smooth, very knowledgeable and extremely helpful!

Alex was nice and helpful. the store was not overly crowded like other stores so we were taken care of almost right away. He also transferred our photos and contacts from our old phone for us which most stores dont do anymore.

This place helped me find a phone, it was excellent service. I even tipped Alex extra just for us coming in so late, because I felt he deserved it. He was quick and nice, he also seemed very cool. Great service. I hope to be coming back soon for more help and things possibly today! Thanks Verizon

THIS is the 3rd time we have dealt with the Verizon store in plum. Everyone is so nice and patient with you. This is our to go store now. So happy with the service!!!

John was excellent, truth be told I went to Verizon corporate store on Saturday and was very disappointed. Went to Verizon store in Plum Boro Sunday and had totally different experience. John was super helpful, answered all my questions and helped set up my new phone. Would highly recommend Plum pa store and in particular salesmen John.BryanSatisfied consumer LOL 😆

Alex is very professional and quick with any issues we may have! We’ve been coming to this store for few years and will recommend Alex as your salesman.

Had a very good experience at the Plum Store. There was no waiting and Phil was very friendly and professional. He answered all our questions and got me hooked up with my new phone very quickly.

He was very polite and patient with me. He was knowledgeable and answered all my questions.I appreciated his recommendations and experience in pointing me in the direction I was seeking.

Very personable and great customer service skills. Excellent experience at this location

I had been dreading upgrading my phone, but knew it had to be done, but Alex helped find the right phone and checked on all the promotions to get me a great deal.

Alex made everything easy to understand. I would recommend him to anyone.

I wasnt planning to buy a new phone today but when my Samsung 7 quit holding a charge I knew I had to replace it. Alex was very helpful right from the start. He helped me pick the right phone and plan for me and set it up exactly the way my other phone was. I would recommend this store located on Golden Mile Highway located in plum and as for Alex.

Busy at time, employee did the best he could, he was alone and at one pt. Seven customers were in store.

Alex was awesome! He gave me all the information I needed and was great with customer service. Definitely 2 thumbs up

I only go to that store because of Alex. Every time I have a problem or question about my phone, he fixes the problem. Patients with me n explains everything n answering my questions. I tell people when they have problems go to that store n ask for Alex. Great employee!!!

Alex has always been great, that is why we keep coming back to this store.

Great store...Alex was awesome and very helpful/friendly

The store manager did a spectacular job juggling several customers simultaneously. I am impressed

Phil helped me out since Alex was off. He was very helpful

Had a great experience with Alex!

Alex was very helpful and I was in and out quick

Alex and Phil were wonderful help, I truly appreciated the knowledge and advice they provided to me. Im excited with the mobile decisions I made with them

Always great service and advice

The employees of the store were very friendly as well as knowledgeable about their products. As an iPhone user I didn’t have enough cloud storage for a full phone backup and during the transfer process of getting my photos and videos to my new phone one of the video files wouldn’t transfer but they were able to work around the issue and transferred the file through a google app which also restored some of my photos I had deleted to clear space on my phone which was a very pleasant surprise. I was unsure of which phone to upgrade to as my last phone was an iPhone 6s and I didn’t know much of the new models but knew I needed more space than my old phone and I couldn’t be happier with their recommendation of the iPhone XR as it was an affordable payment upgrade especially considering the increase of memory from 64 gigabytes on my 6s to 128 gigabytes on the XR. I definitely recommend this location as it wasn’t busy and the service was absolutely fantastic. If the employees read these reviews, thank you guys and I hope you enjoyed the movie lol

Unpleasant staff. Not a huge deal, but the guy looked really unprofessional last night. Thought about switching to Verizon but I’ll stay with Sprint...I’ll give a 2 star since you can at least grab a coffee next door.

UPDATED: I am finally getting around to updating this review on 3/7/17 that I posted around January, 2017. Feel free to read below. In the end, a manager called and offered me a partial refund after many calls/emails tying to help me out and wanted me to sign something. I said no thank you so you all could make your own decisions. MY EXPERIENCE....awful! MY OPINION....stick with a corporate location!Over Thanksgiving, we upgraded my daughters phone. Got home, and after an hour, the screen was stuck on the Apple logo. Returned, they messed with it for over an hour and gave her a replacement phone. Got home, it did it again. Both times, they were returned and this store could not say what was wrong or fix it. Both receipts say the phones were defective and one added buyers remorse. I was still charged a $70 restocking fee PLUS a $19.99set up and go fee for two phones that didnt work!!! YEP THAT IS $89.99 FOR NOTHING! I left, went straight to a Verizon corporate store, bought the same phone and my daughter has not had ONE ISSUE since that day in November. We obviously didnt change our mind, our only buyers remorse was buying it at the Plum [Golden Mile Hwy] location! In hindsight, I think I figured out why...it was the way Alex was transferring data. He was putting it on his computer and then onto the phone....I think something got corrupted in the transfer. It didnt occur to me that he did that until after she returned with her second phone and later told me that he never asked for her old phone again. HOW MANY OF YOU WANT YOUR 16 YEAR OLD DAUGHTERS INFORMATION ON THEIR COMPUTER (including pictures)???? Again, we went directly to the Monroeville Corp. store, were in and out, and have not had ONE ISSUE. Yes, they do a direct transfer. Same phone, same user....you figure it out. Still fighting the $89.99 charge for 2 non-working phones and a waste of 2 days of our holiday break ($70 restocking fee PLUS $19.99 the set up and go services )with our kids (it is a matter of principle)...but, hey, you decide. I know I am never going back & I will never recommend and I am happy to share my experience with anyone who wants to know.

Excellent service in a convenient location with no wait

We decided to update our phones a couple of days ago. The staff was very friendly and helpful. The main issue I found was they charge a set up fee for each phone. While I appreciate the effort the cost was not worth it. Two days after I had my new phone I ended up dropping it in water which destroyed the phone. Went back to the store and they directed me to the insurance company. I ended up replacing my new Moto Force Z with a Galaxy S7 only because they did not have Forces in stock. I ended up spending less time at home setting up my phone that we did at the store. I would probably go back in the future but mainly only because the Corp Store in Monroeville is not a great place. On the other hand, I did not realize I was in a provider store until we were just about done. Maybe I missed some type of signage but my wife thought the A Wireless was a corp store as well.

Alex took great care of us. Love my new phone

Alex was very helpful and pleasant. Very knowledgable about the various product lines and accessories. A solid 10!!

I had a problem that I am sure is shared by many people. Our wireless plan has been in place for a while. With additional users and more online content, overage data charges were becoming an issue.Francisco and Lance spent time with me and compared three options explaining the plus, minus and cost of each. At the end of the day, my allowance increased by 8gb with the price increasing about $20 a month. I was typically getting charged $15 a month for a 1gb extra.My net cash outlay will about a fast food lunch. No more annoying usage alerts.

I visited this establishment about a month ago. I went in to inquire about and old tablet that I had been using on my account and also a broken tablet also billed on the same account. The salesman Doug indicated that he could get me a new tablet at no charge to replace the oldest tablet but couldnt help me with the other tablet due to contract restraints. I accepted the freetablet as I was told it would not impact my current bill in any way. I questioned Doug and he reassured me that my bill would remain unchanged. I agreed to complete the process in order to obtain the tablet. Well a month later and my bill went from 171 to 233. I am sick! Apparently through investigation and calling Verizon I was charged a 40 dollar upgrade fee and Doug also placed a 9 dollar a month insurances fee on to my account. I was never informed about either of these fees otherwise I would not have accepted the free tablet. I am so tired of these deceptive practices! I would not recommend this place . The store recently opened and is off to a terrible start. In speaking with Doug today he responded by telling me to call Verizon! Nice. Great customer service.

Alex was very knowledgeable and helpful. Love my new phone.

Asked for my gmail account and password which I thought was very odd they want to know your personal information instead of having you enter it.

Amazing service by Alex

I bought a new phone and some other services but when we have a problem with one of our phones the staff goes out of their way to help

Outstanding! Was in and out in no time and the staff was knowledgeable

Very friendly, helpful, and knowledgeable associates.

Trouble with phone, quick fix.

John took care of me