Thanks to both the mechanic and customer service (Anthony) for taking care of my baby. I have a great deal of confidence in Pompano Ford from the Sales Team: Jerry McCray, Parts Guys, Customer Service: Anthony, and the mechanic who always takes the time to do things right. I travel a great deal and find myself in very remote areas, cannot tell you how it feels to know that the truck is in good order. thanks

My family and I were pleasantly surprised from the moment we walked in and continued until we left. The entire staff was SO nice and our salesman Brian was amazing in every way. Randi that helped with our extended warranties etc was also so friendly, accommodating, helpful and most importantly pleasant.

Drove all the way here from sobe to get serviced cause I know my car will be in good hands. Jeff & Anthony is the best!

I am Pompano Ford costumer since 2008,I bought 3 F-150 with Mr. Brian Jewell, he is very professional, never push me out, and he is very easy guy to do a deal, I am so happy to do a deal with him, congratulations Pompano Ford Team!!!

Excellent as usual. Communication was top notch. Anthony Dougherty could teach customer service. And who sends a video text showing some of the services performed? Not any other Ford Dealer I have dealt with. Very well done indeed.

So great!I tried to have same service at another dealer and it was a miserable experience. The other dealer had a four hour wait and was unable to give me a ride home.Pompano Ford was amazing! I was offered a ride home. I was sent a video of the inspection and the work was done in under two hours.Will definitely return to Pompano Ford!!

Anthony was a huge help! I called and made an appointments for my 10k mile service and was told to come in first thing in the morning for an issue I needed fixed sooner. At 7am I was coming off of work and Anthony was extremely helpful with all of my questions and provided a very quick and efficient service. I usually HATE coming in for service because of how big of a hassle it can be. This was quick and easy. Thank-you.

My very first visit to a Ford dealership was a frustration. The receptionist was not friendly and helpful. She did not offer a welcome smile and was unable to confirm my appointment. The representative that took care of me did not know about my appointment either after 15 minutes of vague questions. Once he checked his schedule he found that my name was there. Then I test drove a 2021 Ford Expedition without his company to explain the features of the car. The 2016 Ford Expedition I was scheduled to test drive was not ready. He did not explain the reasons why I should buy a Ford car. Neither before nor after my test drive. I was allowed to walk away without an offer or explanation about how good the Ford brand is. I was interested in a used 2016 Ford Expedition so they were not interested in spending time with me as a new comer to show me other options to consider. I still feel more welcomed and assisted when I visit a Lexus dealer.

Other than it took two weeks for the oil repair, I was treated well and kept informed by my service representative Maria in a professional way. Maria kept me posted with the progress of the repair via text and I was very pleased with the dealership

I appreciated your dealership standing by your used car sales. you fixed a major a/c problem after my purchase and picked up the entire tab . You also payed for a rental truck for two weeks during the repair process.I will continue doing business with you and cant wait to get my new Bronco!!

I dropped off my vehicle on a Saturday with a brake problem in which my foot was going to the floor. I paid $130 for a diagnosis and was told it was the master cylinder. After that was tepaired, I was told I needed a wheel cylinder replaced which is something easy enough to have noticed upon inspection. I couldnt afford any more repairs at the moment and they had already had my vehicle for a week. I got my vehicle back in the exact same condition it was in in the first place after paying $714 and was overcharged for the part in my opinion. It now had to be put back in at God knows what the expense will be. I am hoping they dont come around telling me it is something else and I get it back as promised today and not a week later.

Maria Ellis has been phenomenon!Her professionalism has been remarkable at very first approach. And, at very last minute, shes been proven up to the promises. She followed up with me to make sure I was satisfied. Maria Ellis made me forget prior experiences at Ford in different locations.

Maria is fantastic! Took care of the recall and Warranty issues, got me a rental car, and had my F150 appraised for possible sale. Last year, when I was sick in bed she had the truck picked up and dropped off for the service it needed! Above and beyond service manager! Thanks again!Rob Tegeder

The service was excellent. Jason L. was very friendly and knowledgeable. I really appreciate the excellent service

Anthony went above and beyond my expectations. I couldn’t be more satisfied with the service and how easy everything was. 5 star all the way. Thank you and I will certainly be back again.

Jeff is great to work with. He communicates well, follows through well, and does what he says hes going to do. From what I have seen, the whole service department work well together and helps each other. The first time I called Pompano Ford for service, Katelynn (I believe thats her name) answered the phone and was pleasant to talk to and very informative. This was a night and day experience from two of the dealers in Miami I initially contacted and decided not to go with due to my experience over the phone with them.

5 stars to the guys on parts department. Very polite and professional.

My service advisor Maria Ellis did a great job taking care of the issue with my car. She knew how important it was to try to have the car repaired in 1 day and she did exactly that. She has great customer service skills and because of her I will be returning to Pompano Ford for future service when my car needs it.

The people were wonderful, didnt feel like a sale at all. Felt like at was at home. Wasnt rush or push to buy any vehicle. I really felt that you can come in, and browse at your own pace and take your time to make sure you pick the right vehicle for you. Then you José and Randi

We had already completed the loan app and had loan approval with Bank of America prior to arriving at the dealership to pickup the vehicle. Seemed like an inordinate amount of time to process paperwork on an already approved loan. Additionally, the explanation of the extended warranty was seriously lacking. Various coverages were not adequately explained or not explained at all. Example, after in initial purchase and getting home we had a chance to read the fine print. We were not offered nor explained or even mentioned about the additional coverages for lights and key FOB. Once we new of these coverages, we wanted to add both, necessitating going back to the dealership and going through all of the extended warranty paperwork a second time. Had all the coverages been properly addressed and explained to us during the first meeting, it could have been accomplished without a second trip to the dealership. Seems to be a lack of attention to detail. Maybe a checklist is needed for the process.

I am often disappointed by car salesmen, but I have to say that my experience today at Pompano Ford with George Argires was a very pleasant one. While we did not make a deal today, George was extremely clear explaining and showed great professionalism! When the time is right in a few months I will certainly come back and deal with George hands down. Thank you George, I wish you all the best!

Anthony was very knowledgeable, friendly and professional. I would recommend him to anyone needing service on their vehicle.

Malcom was amazing! He did a great job getting me the perfect van for my organization. I highly recommend Pompano Ford to anyone looking for a van.

From the e-mail i received ( i believe Jennifer))saying she would make it easy for appointment and she ( i hope its a person not a computer)to Anthony on the front desk - he went out of his way to track down tires for my cargood job by allI will be back

I would like to say thank you to the entire team that help me to get my vehicle yesterday .Awesome experience! Thank you all !

Michael Goch was amazing. He spent at least 20-30 minutes with me going over the features in my Bronco sport. Whenever I had a question, even asking where my car was in tracking, he was prompt to answer. He never made me feel like a bother. Very awesome and easy car buying experience.

JOSIAH Smith was my sales consultant, he was very professional and make me fill very comfort, was a good experience but i am still waiting for my title.

The explanations and updates were thorough and clear, but there was a turnaround time of days or weeks (totally beyond the customer service department’s control).

Gary Turner is a very professional individual. His low key attitude is why I choose him and will send friends to him.

All servicing done on my Roush Mustang is only with Pompano Ford...because its always a 5-star experience! This time I dealt with both Jeff and Anthony, and they both were outstanding!

Sales and Financing did a great job with getting me into a new f150. Service department however is causing me to regret this purchase. Being too busy is not an excuse, thats poor management.

Mr. Brian Jewel is a great guy! He took take care of me so well and was super patient with all my questions and documentation. He is truly amazing and cannot thank him enough for all of his efforts. He also came in on his day off to serve his customer!

Fast and efficient service. Laura at the service drive was nothing but polite, helpful and honest with me through the whole process. Im deff recommending this dealer to my friends and family.

Anthony Dougherty provided exceptional service, kept promises and is knowledgeable. Will return for more service because of him.

I am thrilled that I decided to call Mike Goch when it was time to purchase a new car. He had a few different options from me to choose from. I was able to test drive the trucks I liked and once I decided on one Mike and Sergio were able to give me a good price for my trade in and the new truck. It was a very flawless transaction and I was able to leave with my new vehicle!

Laura kept me updated throughout the entire service process and was very sweet!! I will work with her as long as I have a Ford…which will be a long time!

Excellent customer service, you truly feel welcome. Jason makes sure all your needs are meet. I think sharing the inspection process by txt video is excellent. My truck has never been serviced by any other company.

All the representative were very polite and professional. Excellent customer service.

I’m actually a repeat buyer at Pompano Ford Lincoln this happens to be My 3rd Car I’m I’ve bought through You Pompano Ford Car Dealership. I started off buying a Preowned 2012 Ford Fusion SE Flex-Fuel but unfortunately that got into a very bad Car Accident Where it was totaled and then I bought a Preowned 2017 Ford Fusion SE Eco-Boost fully loaded from A to Z! Now recently this past late June early July around 4th of July/Independence Day Holiday Weekend I traded in My Preowned 2017 for a brand new 2020 Ford Fusion Hybrid SEL White Platinum Special Edition fully loaded!! I’m extremely very happy how I worked Myself up from 1 Ford Fusion to the next very last of the Fusion also no longer making anymore Hybrid Sedans especially no more Fusion 2020 is the end of an Era now the hybrids will be either Pickup Trucks/SUV or There’s Electric as well!!!

I brought my 2019 Mustang Convertible to Pompano Ford for body work after it was backed into. From the moment I entered the Collision Shop until I picked up my car, my experience was unsurpassed. I was serviced by both Henry Ortiz and Joe Geddes. The communication and guidance was far superior to anything I have ever experienced in auto ownership. I have been a life long Ford owner, however, I am new to purchasing and servicing in Florida, and the level of service minded professionalism exceeded any past Ford experience. We will still maintain our NY home but will have all our future services and purchases through Pompano Ford. Thank you for a job well done!

Very impressed for being my first time at this Ford dealership. My service advisor Anthony was on top of his game very helpful cant say enough positive things about him.

Laura was very kind and helpful. You should be very happy with her dedicated commitment

Best service I have ever had from a dealership. Anthony was great to work with

My sales consultant, Jeffery Levitin was a true professional. Buying a new vehicle can be a frustrating and long process. Jeffery and Randi Greene made sure the purchase went quickly and smoothly. Great job!

Chris and the team are outstanding. They go above and beyond to make customers happy!! This place must believe in karma because they do more for customers than “needed”

I have worked with Jeff Balaban at Pompano Ford since I bought my new 2017 Mustang GT. He has helped me over the years doing upgrades and modifications to suspension, exhaust, tuning, etc. Anything you need, Jeff is the guy to call. They work with Ford Performance, Roush, Steeda, and others to provide performance updates and most of them are covered under the factory warranty.This last visit, I finally got my Roush Phase 1 Supercharger installed. I have been wanting to do this upgrade since I bought my car. I finally made the purchase on New Years Day 2020 and Jeff was awesome to get me in so quick for the install. As usual, my experience working with Jeff and Richie (the service technician) was great! Jeff kept me updated throughout the entire process, sending me pictures and notes on the progress. You can see the pictures and progress on Instagram @BigBlueGT.From start to finish, I am extremely happy with the results and once again I am so glad I chose Pompano Ford and Jeff to work with on my updates for BigBlueGT. Its a great feeling to have someone you trust working on your car - You know when you drop off your car, it is in good hands and the work will be done right.Thank you Pompano Ford, Jeff, and Richie for all you did.Eric N - @BigBlueGT

Michael followed through and did not give up finding me a car. He took the bull by the horns and communicated with me frequently. I ended up with a good deal without any run around. I have walked out fo two previous dealers because of their treatment of me. Michael is the best!

Experience with sales person was very good. Experience with finance was not good at all. They tried to add fees at then end after I had already signed out the door price document. There is no way a person can trust a business that tries to take advantage of you at the eleventh hour.

My son was looking for a camaro ZL1 and told me he had found one at Pompano Ford Lincoln. We are from Fort Walton Beach Fl so the travel and logistics became worrisome. I dealt with Mark Skummer and at the end of process I realized he had helped navigate through a lot of corporate strings and actually made the process smooth. We made the trip and had been told everything we would need upon arriving everyone there was great Mark, and Randi Greene the finance manager was professional and caring and very funny as well. So all this being said I again want to thank Mark and Randi and would highly recommend doing business at Pompano Ford Lincoln!

Very personal and knowledgeable staff. brian jewell took great care in making our purchase easy.

Couldnt have asked for better. Attentive, responsive and thorough.

Anthony was very helpful and knowledgeable.

Quick and easy. Everyone was super nice.

They were quick and offered us water to help my us feel welcomed. Our sales person, Jose, was great. He answered every question we had and help make the deal possible. He was very friendly and didn’t rush us out of there. When we were waiting for finance, he talked to us about other things. He also recommended a place to go get lunch at afterwards.

As always, I love coming to this particular dealership, Pompano Ford, because they are most reliable and excel in customer service first.

Jason is great! That other woman is bad!! Ask for Jason. The older woman messed me up real bad. I set an appointment brought it there on time (10)min before 8 am, I dropped it off. Called at 4, still not done. The excuse was even though I make an appointment it doesnt guarantee that I get my car in the same day. I made my appointment a week prior. WTH? I dont know the service managers name, all I know is he actually makes nice pens on the side. He helped me out, got me into a rental car for the full following day, and my truck was finally finished. I bought my F-150 in 2017 and have brought it there many times. I am very loyal so I went back, this kid Jason helped me, and everything streamlined. Personally Id ask for Jason!! Oh, and they do have good coffee and donuts. Just saying

I called to see how much a tire patch is if needed and was told a service writer has to give me that info. Every other shop I called gave me a quote. I left my number for an advisor to call me back this morning and still no call. Left second call this afternoon and still no call. I guess it is not big enough job for them. I am very disappointed since it is my second Lincoln I own and service is too busy for me.

Jeff Balaban was great to work with and took care of all the issues I had. I really appreciated Jeff’s even-tempered hand when I showed up with what I thought was an appointment. In addition, the technician did a great job on the door lock recall - he found another dealer had performed the work incorrectly.I’ve already recommended Pompano Beach Ford to one friend who also has an Escape.Great service! Thank you.

Jose was awesome!! He went above an beyond and we will definitely contact him directly before purchasing another vehicle.

Terrible customer service. Bad communication and lack thereof. The internet sales advisor told me “the car was sold so I didn’t contact you back” Goch failed to reach out to me to process order of truck. Took my business was elsewhere. I refuse to buy from a dealer who can’t make a simple phone call when I’m trying to give them money. I can’t imagine what it’s like when I come for service or have an issue with the truck. Good grief didn’t think it would be this hard to give someone 30,000$. Delray Ford got my business. Scheduled me same day provided options, even had a truck pulled up front when I got there ready for me to test drive. Take notes.

Henry Ortiz and Joe Geddes took many extra steps and beyond to make everything right and made it very convenient and easy for us. Quick and Great Service!

Anthony was amazing to work with. Even with a long wait he arranged a lyft ride to and from the fast lane. Only mild complaint was the wait time for the fastlane being 2.5 hours but Anthony took care of that.

Initially not so great. Unfortunately they have only one service advisor for the amount of people. She was great and managing and the dealer should bring people back to work. It is an essential business after all. When I came back to pick my car it was smooth sailing.

Very professional service 👍

Waited 3 weeks for warranty service appointment. Gave them a list of what I wanted done. I get there to leave my car for the day and discover they must keep my car for a week to keep it in place so that they can diagnose it at their availability and I will get my car back in a week and then I may have to return to actually have the work completed I walked out.

Jason was very professional and took the time to explain my service needs. He definitely made the service experience a great one!

Jeff balaban was an absolute pleasure to work with. I will continue To service both of my fords with pompano ford, even though it is no longer convenient for where I live but the experience is worth it’s weight in gold.

My first time for service at pompano ford and i was very pleased with the service adviser (Mike) and also with the tech. that performed the serviceThank you

I have taken my new 2017 Mustang GT into Pompano Ford on several occasions for service over the last couple months. The first time was to have to Roush Power Pack Level 2 (CAI, Tune, and Axel Backs) installed and again a couple weeks ago to get Steeda Lowering Springs and some Steeda IRS suspensions components installed. My service advisor, Jeff Balaban, is great to work with and is super helpful in figuring out what you need. Their Mustang tech (Richie) has done excellent work on my car and I am very happy with the quality of his workmanship and attention to detail.The shop seems to be extremely busy all the time, so good plan is to make an appointment in advance and be patient with installation times.All in all, great experiences with this dealerships service department and I highly recommend them to anyone looking to get some modifications done.

Absolutely fantastic!! Where do I even begin? Laura Campagna is an absolute rockstar. Friendly, personable, attentive, knowledgeable, expert communicator and above all else keeps her word and then does even more!!! Pompano Ford and Laura 100% saved our vacation. The vehicle was done promptly, the loaner car was perfect and the follow through top notch. She even left two teddy bears as presents for my little boys! If there was a 100 star rating on Google, I would have selected it and still felt like I can rate this dealership even higher!

Had a very pleasant experience.

Our service advisior, Anthony, was more than helpfull and the video of what was done to our new Expedition was great,

Michael Groh is very good!

I bought my Ford Expedition from Pompano Ford and have always had it serviced there. It has always been a positive experience.

Laura Campagna was bery professional and helpfull

Staff is aware when you get there- find out your needs and try meet those needs. If they can not proper communication is exchanged to meet the customers needs asap. Very pleased. Thank you Pompano Ford

Your team was awesome and most efficient. Thanks for caring. God bless you all.

Brian Jewel was extremely helpful! Great personality.

In my opinion you guys did the right thing and in return you just earned both of my vehicles for service in the future. Thank you for professionalism.

Terrible parts department. Earnest doesnt take his job seriously.

When I called Pompano Ford to schedule an appointment for an oil change and tire rotation, I was told that I would have to wait 3 weeks for the next available appointment. This morning when I arrived at 8:40 am to drop off my car, I was asked if I had been informed when scheduling my appointment that I would probably have to leave my car there overnight. I did not expect them to work on my car immediately. I had planned on taking an Uber to work and coming back at the end of the day. Jeff Balaban told me that bringing my car here only served to get me into the que and did not guarantee that the oil change and tire rotation would be completed that day. I thought the waiting 3 weeks for the next available appointment got me into the que. To add to my confusion, there are multiple signs that theirs is a Quick Lube dealership. I have never known Quick Lube to be defined as leaving your car overnight for simple service. Submitting this review so that others might avoid my experience.

Laura in service is awesome!!! Youre very lucky to have an employee like her on the team!

Jeff Balaban in service is probably the best writer in FL. Always takes care of my vehicle in a timely and professional manor. Anyone with a Ford should check him and Pompano Ford out!

I recently brought my car for service. And I had the worst experience. The dealership should be closed. Buyer beware. Don’t go there if you want your car fixed. They will charge you for things that you don’t want and need. Den of thieves

Jolano (sales) was rude, obnoxious and difficult to work with. Clearly, he’s inexperienced and lacks the slightest bit of finesse required to deal with customers. I was prepared to purchase a vehicle - full cash, but he was so difficult that I walked out. I see other negative reviews about this dealership, so I’m not surprised someone like him works there. Receptionist doesn’t acknowledge anyone when they walk in. The whole place had a bad vibe. Stay away!

Anthony D gave great service

Waiting at the Express Service for an oil change. Adequate wait area.

George was great in assisting us in our purchase. We are very happy with the Ford product and experience.

Laura was awesome as usual! Great customer service and love the video sent to me via text with the mechanic explaining the process. He was even caring. Super impressed.

I’ve been buying cars for many years at Holman. The staff is always helpful. Service department is the same. Very friendly always do their best to get my car serviced without the long wait time. They keep me posted by texts on the status of my car. Will continue to use Holman.

EXCELLENT SERVICE! My Service Advisor was very Professional and Knowledgeable!

Thank you Michael goch and Amy Le!!!!

As always good service for my F250

Very pleasant. Service was completed a lot quicker than I expected.

Laura was very nice and helpful

Maria Ellis was the service rep that took care of me. She remembered me from my previous visit to Pompano Ford. She was efficient in processing the service needs of my car. She was able to organize a rental car for me during her busy day. In spite of all the Covid concerns and not having any information as to when my car would be ready, she did it with a smile (behind her mask).

Jason took care of me and my car right away and it was a wonderful experience

Easy to book. Prompt service. Pleasant employees.

Good attention to detail

Anthony kept me up to date on what was going on. I did my part by finding the TV controller that had been missing for a few days.