They really need some competition. I finally went in there after not going there for over a year I think.The knowledge and service is just not good at all.And get this, theyre not accepting phone calls at that location. And who you do talk to if you call, may or may not mislead you.--Electronically through ignorance--or just flat out lie to you.If they had another electronic store close by they would feel the need to train there employees a little better.I was helped out after waiting forever by a lady who did give me a good deal on a demo item but I didnt get everything and part of the device, that Im guessing was not set out with the demo wasnt working.Try calling them to see what can be done. How does a business not take calls. So Im packing it all up and returning it, Ive already ordered it From Amazon.

The Geek squad is always very helpful and courteous.. Had my phone screen cracked; good thing I had warranty. They quickly ordered a new one for me after a deductible fee.

Ryan from mobile was so so helpful when I was looking for a phone. He worked with his limited stock but was genuinely trying to help my situation. My phone broke but nothing is in stock anywhere. Although, ultimately, I left without a phone, it was not due to Ryan or Best Buy. I understand theres shortages all over the place and Ryan really tried.I was a former Geek Squad employee (not at this location) and Ryan hit all the points to make the sale. There was no receipt or ticket to respond to a survey, so I wanted to at least give his deserved praise here. Sorry it wont help your NPS though!!

Very nice folks here. Always willing to help.strong customer service.

Very kind and helpful employees, I always enjoy going there because I know that they know what they are talking about. They helped us quickly find what we needed and they were able to order it for us! We will definitely be shopping there again.

There arent enough employees on the floor to help customers. I waited 15 mins for somebody to help me with a tv. The good news is that the employees who helped me were extremely nice and helpful. Even though help isnt always available right away I would still recommend this place.

The staff were really informative and super friendly the only problem is they build up the item then it be out of stock. Then I found an open box item I wanted and as we were getting it out of the locked glass doors it sold online. which I feel like is probably such a rare occurrenc, theyd maybe do something other then say oh dang it just sold online

I went with family for a new TV. The salesperson was very helpful, the only criticism I had was when I wondered off from the group I was confronted by another salesperson zand when I said I was with a group they persisted

A cool place to browse, excellent place to get any kind of electronic thing you may want or need. They also have pc parts and accessories.

Poor customer service. Walked in and was looking up and down the phone isles trying to find a charger, not one employee asked if I needed help. (3 were standing around and even looked at us. One of which walked right past us to help another customer). I finally found one (for an android, small section behind all the iPhone accessories) and went on to look for a computer monitor. After searching and standing in the same area for well over 10 minutes trying to figure what the price was on the monitors (thanks to the website) I finally found the one I was looking for, at the top in the overflow area. Since noone bothered to help, my husband had to use the stairs to get it down. There were not that many customers in the store and so many employees just standing around talking with each other. At check out, the lady spoke so quietly I could hardly hear her. I have bad hearing as it is and tend to read lips to know what people are saying, masks dont help. But when I asked her to repeat herself numerous times so I could hear what she was saying, she barely spoke louder and seemed annoyed to even have to be working.

Xavier was our sales person in Lake Charles, and was absolutely a delight. He made our purchase easy and without hassle.

This is my favorite place, I call it my candy store and the people my family. That says it all.!!!

Nobody answers phones have to wait 20 minutes in store to find out something they said is in stock online isnt in atock at store

The staff was very helpful and on time.

Very friendly and helpful staff. I rate them higher than some of the other Best Buy stores in the Houston area.

I love this place you can get what you need

Employees are in point. Brayden was able to answer all my questions on security cameras to purchase with confidence

Its a great shopping experience you will get at best buy, can get all the latest electronic gadgets. They hv open box products which u can get at cheaper price. Over all great time shopping here.

It was OK but they were out of the products I need. Most of the things had to be ordered. (Not good).

The kids that work there are not retail material and would rather stay in a group and talk amongst themselves and get annoyed when you ask for help

Purchased a refrigerator from the friendliest most knowledgeable guy

We always get the best salesperson when browsing

Had great help in the store to help us find what we needed

All good and very helpful getting items purchase/pickup in other cities. Who else does that. Outstanding!

Quick curbside service

Who doesnt love best buy??? 💪🏽💪🏽

Rip in store gpu this day and age

Great Service nice and clean. The associate are awesome.

Very nice and friendly to help if you need something.

Very helpful in my purchase of new laptop.

Its all about who got the best price in this market period.. yes the store n the sale associate are all great also the shopping experience...but they have the best price n just too much brand to choose from. So why go anywhere else...?

I came into today to exchange my computer for one with an erthernet port. Everyone that helped me kept trying for me to buy more than what I was wanting. I just wanted a computer with what I needed to start a new job. Thats why went to office Depot and got everything I told them I needed and cheaper than the original computer I bought..

No one came to acknowledge us or said hello or anything we looked around there was no 1 there to answer questions. Ive never had experience like that at Best Buy but it is what it is.

Geek Squad people are very skilled in awesome ready to help you

If its electronic they have it here. The price is pretty close to Wally world...but probably in stock here. Also if you need to ask questions this is your Store.

Excellent customer service.

14 day return policy? I guess we should buy elsewhere next time...

Service was friendly I got what I needed and all the information I needed to do to get my project done.

Still a limited selection of certain items as products are on the slow boat from across the pond. If you understand that going in, your experience will be a great one. Everyone was willing to help and answer any questions I had. I walked out with a better product at an even lower price than I had originally went in for. And the doors are back open. No more standing out front and trying to order from online.

I went to buy my Husband a late Fathers Day Gift and I already knew what I wanted to buy for him however I wasnt sure which one to get so I want to say that I really Appreciate the young man who helped me make the right decision...

I went in for a screen protector for my wifes iPad. As soon as I entered the door there were two associates to direct me to what I was looking for. One pointed the area of interest out and the other walked me the area and gave advice the selection of diversity products with recommendations from personal experience with the products. I was in and out with 10 to 12 minutes. Awesome customer service best buy.

....had most of their inventory, in stock, as opposed to having to order everything online.... helpful sells staff.

They did not have what I was looking for. And their prices are not really that great on their products compared to other store. I would rather shop at Office Depot!!!

Customer service, top of the line. Products available, top of the line. Get it, got it, done.

Projector ANDROID TV

I have highly enjoyed this Best Buy which is only 3 miles further than the one in Beaumont. This one is the better Best Buy. The Port Arthur Best Buy has a better selection, a higher end selection, and superior customer service. Im not certain, but it might be a little bigger too. I love how it has a Samsung store and Apple Store in the same building.. along with Verizon, Sprint, ATT, etc.

I do not like the appointment system personally; however, the staff made it easy to fit me in and helped with professionally and with expertise. Great trip!

The employees were very helpful

Need more people to help in store

It was quick and efficient. Guys at the front pointed me in the right direction as soon as I got in the store. Always a pleasure at this locations best buy

Not happy with Bestbuy. You buy products and pay for a protection plan only to be told you need to contact the manufacturer. Everyone tries to find every reason not to fix issues. Why offer a protection plan if you refer everything to the manufacturer? The product already comes with a manufacturer warranty. Giving away your money for no reason.

Internet listed 1 of the item I wanted was in stock, guess I was a little too late. Geek squad was more than helpful and all associates were kind and helpful. Just had to deal with a demand for networking hardware

Been going for years good service but everything gaming is low on inventory right now

Way too employees on staff when when only about 1 out of 5 even trying to help customers. Most were standing in groups talking to each other not customers. Shelves also are pretty bare in the store.

My boyfriend ordered a phone for me on the 16th and it was promised to arrive at my house the 24th. It’s now the 31st and when we went to just cancel it and get our money back they said we can’t because the phone was coming to our house, but usps said it never shipped. Needless to say I really enjoyed not getting a gift for Christmas, thanks a lot. I don’t recommend getting anything shipped from here. Not reliable at all, and absolutely useless in trying to help. They just told us we had to call usps and that’s it. Like we bought the phone through Best Buy not them, bestbuy needs to fix it.

I recently purchased a nintendo switch Fortnite wildcat bundle online for store pickup at The Port Arthur Texas Bestbuy when i go to pick up the item it was given away by the store manager to another person without ID verification or confirmation codes or anything having been asked for. So my son will now be without the one Christmas present he wanted because the store manager of all people didnt follow proper protocol and just gave my console away to someone who just wandered into the store. And the item could not be replaced according to the inept manager. Thanks for nothing and a ruined christmas

Their service is good and stand behind their product

White folks always looking at people crazy in dare so I go to Port Arthur Beaumont is real bad for cant shop comfortable

They were able to help get me in and out based off of the pictures I provided. I gave 4 stars just for limited selection in store, but great customer service.

Rude girl working front door. Will never be back to this store!

Could not put on a Screensaver on my phone.they tired 3 times .

Only 3 stars. The selection was good but noone asked me if I needed any help.

Great 👍

The service at Best Buy. Was every good

Most every associate was huddled in groups of 3 on their cell phone. The guy that was supposed to be greeting you was so involved in a U-tube that customers was coming in not wearing a mask. Had to stand in the middle and holler to get someone to wait on us.

Always helpful, knowledgeable, & makes me feel confident in every decision & purchase. Definitely my go to place. I appreciate the personable vibe from the staff. HUGE thank you to all the Best Buy crew!!! You make my life a little easier

Best service ever

Fast and Covid safe. They take it serious at this store!

I do shop there often / most times, the staff are always kind and professional / help you finding what you need /

Total idiots. One man did not want to come out of the back and help me. Told the other guy to help me he was on break. Really!!!! I was going to buy a new computer. Not now I will never ever go to the best buy in Port Arthur. I cant believe the geek squad is really the lazy squad. If there was a star below one I would give it to them. You have to make a appointment to be able to sit down and discuss what you want to buy and what you may need. This is crazy.

When I first went into the store I was greeted bit one of the workers inside of laptop section a black women said as she was waiting on two guys an

The only place that has the ink to my printer I desperately needed. The staff are always amazing. 🙌🏽

Went to get new phones, the gentleman I worked with was helpful but seemed a little busy and felt like he was rushing but we got our phones and he ended up being good help.

Even the smallest purchase can feel like a struggle. If you need any type of assistance, be prepared to wait awhile. It is also worth noting that they only tend to have one register open at any given time. Dont plan on a purchase if you are in a hurry and never feel that you can run in and out during your lunch break.

Great customer service

Great place to shop for electronics when you have to be eyes ears and hands on... only problem is fimding an employee to help you

Right now you purchase online and they bring it out when you get there and load it up! Nice guy! Great service!

Placed an order on December 15 on Lorex security hard wired security cameras. The installer (Will) was scheduled 3 different dates to install. He showed up late the first time he showed up and said he didn’t have enough wire and would have to come back and we would be charged for extra wire. He had my husband drill holes for him so when he came back it would make installation easier for him..... he never showed back up. I called the store and was hung up on a couple of times and the last lady that I spoke with was extremely ugly on the phone to both me and my husband. Will was supposed to show up three different times and didn’t show up for any of the scheduled appointments. We paid over $1,147.43 on Dec15 and today is January 4 and still no cameras just a bunch of excuses. I do not recommend Best Buy for any installations. I am extremely disappointed instead of an apology we were treated horribly.

You can buy all type of gadgets there.

No helpful staff and way overpriced

They were paid to perform a service in a timely manner in which they did NOT. When i asjed why it toook so long Geek Squad replied by saying that theyve called several times to inform me that it was going to require a recovery CD which in the end they didnt even need. Basicslly in the end they didnt take any responsibility for any of the mistakes made, then tried to blame it on me by saying they made repeated attempts to call me and that they had left messages. Im going to speak with the manager again just to let him know that it is not ok with customers to conduct bussiness like this. If youve read third far and youre wondering why I didnt call sooner to inquire myself regarding the status of the computer well, if youre a single parent that works over an average of 50 hours a week, then im sure you understand that its easy to drop the ball on things like this. But it still doesnt change the fact that these guys at Geek Squad need to change the way they conduct their bussiness.

Love love love! They got it all and they also have great customer service!

Clean and had exactly what I needed for a last minute gift

The store met my needs for the availability of the products I was looking for. However, I visited this location at a time during the day where the store was basically empty and I was not greeted by anyone. Most of the associates ignored me, until I went looking for help because the products I needed are kept in the back. Customer service could definitely be improved.

Good customer support in the computer department

Amazing customer service.

Never lets me down. For the latest hardware ABCs software I suggest this store have shown for best price and quality in both service and items

GREAT VISIT!!!Came in for a CAT6 cable. Was greeted at the door and was walked to exactly what I was looking for. (happy face) Had time to look at the movies. I picked up the Star Wars Force Awakens 3D collectors set and Life of Pi in 4K. Very happy!!!

Unfortunate frivolous spending. Need more floor help.

Didnt get no help in the audio department waited for 20 mins

Always helpful. Max is always cheerful and goes beyond to help out. Mr. Gernetz set up a home visit to make sure we got the right television for our family room.

Customer service could be better...

What retail should be!Store is clean. Every employee asked if we needed assistance when walking through the store.Associates across all departments were helpful and knowledgeable, especially the Apple computer (Marilyn) and Geek Squad (Wesley and Jesus).Geek Squad asked the right questions to get the computer up and going. GS communicated by phone when necessary to get clarifying info and delivered the item one day early.Ive been in many Best Buys in my days and this is by far the best one!

I rated this a poor visit because of the customer service received from Geek Squad. I received an email from Geek Squad stating my tablet was ready for pick up. I walked to the desk and there was this Caucasian lady waiting to be serviced and a Caucasian man being serviced. Within 5 minutes the geek squad agent greets the Caucasian lady asking how can I help you. He then began to help her with her device while still working on the device he was already working on. I sat there and waited, so 20 minutes goes by and he has yet to ask me what I’m there for. I’m waiting and being patient thinking he’s multitasking, and when he’s finished I will be next. He finished servicing the lady and continued to service the gentlemen device that was there initially. 10 more minutes goes by and another Caucasian young lady walks up. So at this point you have me, an African American female, a you g Caucasian female, and one Caucasian male. The geek squad agent that’s multi tasking looks straight past me and asks the young lady that just walked up how can I help you. Remind you I’ve waited patiently and not a soul has asked or even acknowledged that I was there waiting to be serviced. I’m not that person that gets ignorant and glorify myself with “I was here first”, so I say a quick prayer. Meanwhile the geek squad agent goes to the back to get another agent to help this young lady that came after me, still never acknowledging I was there and have been waiting. The more I wait the thought of the reason for this type of customer service becomes heavier “is this because my skin is darker that I didn’t receive any service?” 🤔 This description of the type of service I received is not to accuse or label anyone but the service I received was partial and awful. On top of all that when they finally decided to ask me what I needed I find out my tablet is no where near ready it’s not even at the store.🤨😭

Fast service got lot of selections

It is a small one. Has the essentials. Staff was pleasant.

Always seems organized. Can be a hassle to find someone to help you during peak hours but that is expected.

Was kool

My experience was great at this location.

Always friendly and they have a decent stock. They have a little bit of everything, but not a lot of some things. I was shopping for a smartwatch and ended up having to go to the larger store in Beaumont to look at the better selection. I still gave this store five stars because the one I ended up buying was available in Port Arthur anyway. So I think they concentrate on the items that are most popular.