Reading the reviews I am surprised to see negative reviews. To those who had a bad experience I suggest be patient and try Shields again. I would call the owners Kevin or Patti to discuss further.I have shopped in Shields Hardware almost weekly for over 15 years. This family owned company and crew did not stop working through the pandemic. Shields Hardware was shipping PPE to my family around the country.Due to all of our recent certifications in virology I decided to start cleaning my tap water. If I must filter the air outside to remain healthy I should filter the water entering my home.These photos show the before and after install of the pre-filter. The main filter will be installed to the left.What is very scary is if you zoom in on the filter glass you can see stuff in the water being collected 1/2 hr after installation. 🤨😲I am very happy with Shields Plumbing! This was my first experience.Suggestion, if you live on Long Island do not procrastinate on installing a house filter.

Hands down the best customer service Ive had in town ever. I got the best advice while repairing the drain pipe of the bathroom sink. The advice, not only saved me time but assured me a work around not expressed in any YouTube DIY tutorial. The women at the counter suggested various pipe fittings and tools, which all came in handy. She also confirmed my monkey wrench was the absolute wrong tool to use. I highly recommend Shields Hardware as a choice in town or for plumbing advice.

They fix your problem with expertise and promptly. The store is a well stocked hardware store and they do excellent bar B Q spas for your warn out barBQ

The best in town IMO. Honest and helpful, resourceful and knowledgeable. Also, this is the only store that carries the most amazing & safe eucalyptus charcoal for grilling. If your priority is quality, This is the place to be. But if your go-to is big box stores with isles upon isles of mass manufactured stuff and halfhearted employees, this may not be “it”. If you want to support local, go get helped by Patty and have Jetty show you where things are!

As a first time propane buyer I paid a steep price for my lack of experience. Although I was warned that its more expensive to buy a tank with no exchange, I didnt expect it would be twice as expensive as the same no-exchange full tank from the HD. Totally misleading explanation so be prepared and do your own research!

Amazing customer service. I go here anytime I need some home improvement supplies. I’m not super handy, so I rely on the employees and they are always so helpful and go above and beyond every time. Prices are also competitive and very reasonable. Supporting a PW business is an added plus :)

On one hand, theyve got everything and have a ton of knowledge (hence 2 stars), on the other theyre crazy expensive. Im doing my best to support local businesses during this COVID-19 period, but their markup is 80% more than the price on Amazon for surgical masks and way more expensive than home depot on simple tools. Sad, because the service is good (a bit slow, but fine) and theyre local.

Nice hardware store, but please put your self at Google map search...

Excellent! Very helpful, came through with some last minute needs for an event that may have been hard to accommodate. They didn’t hesitate and really helped the community. I’ll always recommend them!

You got a problem with plumbing electrical or if you need a grill go to shields its a family run business thats been in Port Washington for years that will help you if you have a plumbing problem in your house call shields if they cant get a plumber to your house theyll tell you what you might be able to do to help yourself

Jetty is a real charmer and a good shop dog.

Not to be trusted at all! found out too late they were not licensed to do plumbing in our inc village in PW when it was too late. Paid for a guaranteed water heater and had it installed by Shields. They were to reimburse us since water heater was under a warranty. We were to get the money back once the company reimbursed Shields. Well the company reimbursed Shields and WE were not reimbursed!. Its been over a year and not sure how much longer we should wait. Guess Kevin has been too busy fending off citations from Port Washington Inc Villages that he has not time to deal with his customers..ex customers We have spoken to Patty Shields and she claims she cant do anything about it..up to the boss...Well the boss has kept our money for a year and and a half now. Lousy customer service. STAY AWAY FROM THEM! Horrible people!

Good and honest service. They will never sell you anything that you dont need.

Patti was very knowledgeable and so friendly. They have a huge variety of hardware and heat lamps!

I am not a DIY person, so when I go into a hardware store, I usually need help! The staff at Shields are so professional, knowledgeable and friendly. They always have what I need.

Great service! Super kind staff! Thank you for a great experience :)

Great service and prices! Highly recommend

Found everything i needed. When i walked into the store i explained my leaky faucet and some other issues u was having around the house and they helped me out big time. Thank you guys!

Great store. Excellent customer service. Very nice selection. They definitely know there stuff. Very helpful.

Absolutely horrific customer service and terrible plumbing installation. They installed a toilet in our house less than 2 months ago and we woke up this morning to find the toilet leaking through our kitchen ceiling ruining our custom kitchen cabinets and crown molding. Immediately called Shields for them to tell us no one was available to come out to our house even though this was an emergency, and that they could only try and get someone out later this week to look at it, and that we could not prove it was a problem with the toilet, even after explaining it had been installed by them less than 2 months and had a puddle around it. Now frantically trying to find an emergency plumber to come in and fix it to stop further damage to our kitchen and bathroom. People in Port warned us about Shields and we should have listened. STAY AWAY.P.S. Shields: enjoy the lawsuit!

Unfortunately, I have lived in one of the owners of Shields Plumbing & Heating residential buildings the last 2 years in Port Washington.Almost every time something breaks I try and schedule for the owner or someone from Shields to come and fix it (running sink, leaky toilet, running bathtub, replacing corroded pipes for the shower so it works again) and every time Ive hired outside help because Shields is unresponsive, slow to act and/or laughs it off like its a joke (very rude and inconsiderate).This awful attitude Ive experienced being a tenant I have also seen first hand the few times I have been into Shields as a customer. In turn, Ive quickly exited and gone to the better hardware store in Port Washington on Main Street.BTW it seems like all the high star ratings are fake trying to balance the real reviews that state the truth of this store and their service or lack their of.

Good experience in the shop where the owners (Patty maybe) said, ‘use this 50cent washer (shower diverter washer) instead of this 30 dollar shower diverter assembly, saving is money when they didn’t have to. This is the reason why we use a local shop instead of going to Home Depot.

Stopped in to purchase a repair fit for a toilet expecting to have to buy the $30 - $40 kit - use one small part - a seal - and being stuck with all the other parts. The female person behind the counter looked at the picture on my cell phone and immediately knew what I needed. It turned out to be a $12.00 seal and then she proceeded to show me exactly how to install it. In fact she wasnt happy with the way I did my practice replacement in the store and made me do it again!!When I got home it took me about 3 minutes and was a complete success. Didnt have to spend $40.00 on the complete kit or $125.00 for a plumber. Thanks Shields

After receiving a defective propane tank from shields (who also charge an exorbitant $34 for a full tank with an exchange of an empty), I went back to return it and waited 10 minutes while the only person in the store talked on the phone. It was ridiculous that after being given shoddy equipment in the first place I was forced to wait to return it for another expensive gas tank. Overall very disappointed with Shields, youre better off getting a Blue Rhino from Stop and Shop where at least there is some accountability and respect.

Very helpful. Family owned

Great family owned store. They have all the answers the Home Depot folks dont

Worse costumer service ever, lady has an attitude for no reason never going back to this place.

Went there at 8:30 and they weren’t open on a freaking monday. It says on google that they open at 6am

Excellent selection and service.

Best hardware store around. Family run and pet friendly!!

$550 TO INSTALL AN OUTDOOR GRILL. HE SENT OVER A BUNCH OF INEPT CLOWNS AND CHARGED ME FOR THE PLEASURE. NEVER AGAIN. CANNOT SUPPORT LOCAL MERCHANTS IF THEY ARE SHIELDS CLONES.

Ive visited the store three times during business hours. All three times, the doors were locked and nobody there. Go to Alpers.

They do shoddy work, dont show up for appointments, and are extremely nasty. Stay away from them.

Obnoxious owner,overpriced know it all .Rather drive to Oshkosh to buy a scrrw

Way~~~ overpriced. once I used this store and never go back.

In and out, helpful advice.

Never open on time don’t go on the morning

Worst customer service

High price and rude people.

Excellent store