Browsed for a sapphire diamond ring but none were in my finger size. I love this old school store! Been shopping here since being a kid with Parent.

Place was clean and the pictures with my baby was amazing.

We went here for my son for some school shopping and found some pretty good deals on clothes for him. Unlike most others Id been to, the store was organized and the clothes well displayed.

Our stylist Bree ( senior designer) was awesome. She gave my 4 yr old a haircut for his first day of pre K. He loves it and said he feels handsome.

I was looking for just the right pair of earrings and ended up finding SO MUCH MORE because of the helpful assistance from Betty in the jewelry department! I was able to purchase a necklace along with 2 pairs of earrings for an incredible discount. Thanks to Bettys professional assistance, she helped me save money and find EXACTLY what I was looking for in a very short amount of time...thanks a million, Betty! I really appreciate you...You are AMAZING :)

Im a watch collector, so I always see if they have any deals when I go there. I was able to snag 3 deals on watches the last time I visited this store. The lady handling my transaction was very nice and polite.

Just waited 45 minutes in line due to extremely slow cashiers, only to be denied a sale price on a pair of shoes which were clearly labeled. Oh and the price check took another 15 minutes. These are the many reasons JCP is a dying retailer.

I used to love to school clothes shop here but this time the place was ransacked! Clothes everywhere! What a mess

They had a terrific sale going on.Pennys has an assume plus size department. The clothes are well made with quality material.

Management here is awful. Rude to customers and staff. Except the Sephora manager seems nice, and so was her staff. But other than that was I wasnt impressed.

Looks like they are going out of business. No clerks to help you. Customer was asking everyone could they help her. Shoe dept looked a mess. Covid has really bought them down. Sorry I use to like to shop thete.

Didnt realize you had to go all the way upstairs to return items, so that was a bit inconvenient, but the woman who waited on me was very nice! All in all, after I got where I needed to go, a pleasant experience! They closed the Penneys close to my home, so I wasnt familiar with this store!

This place has seen better days, extremely dated and dirty store with dead eyed staff if you can find them.

Always love jcpenney. But we were looking for shoes for my teen daughter n myself and jcpenney was cleaned out of shoes nearly. But they were having a whole lot of sales on clothes so was still a great visit

I like the clearance deals. Also the JCpenney reward. The more you shop the more you save. I love shopping at JCPenney especially seeing one of the BEST cashier Trudy. Me and Trudy ( Photo ) Trudy is 81 years old and she inspired me and motivates to keep coming back shopping at JCPenney. She is awesome!

Great store, good clothes at a great price.

Have not been to a mall in over a year. Had to go for a gift. The store seemed to be well stocked, at least for what I was looking for. The staff was nice. This was in route to home so it was convenient.

Due to the complete disarray throughout the Mens Ware Department in Portage, Mi., I struggled to find my size 36×30 slacks. After searching items on the floor and scrambled in style, manufacturer, etc., I finally found 2 items, but at check out, there sale prices as posted, were full price. An hour plus wasted. Gee. Thanks.

No one to help. Big and tall sect8on sizes matched the normal sizes for shirts.

Usually I shop at the Jackson store. We happened to be in Kalamazoo, and stopped by. It was dirty, disorganized, not staffed well. It felt like being at an expensive garage sale.

Very kind and helpful customer service😎✌😁

Very disappointed all money i spend and wouldnt let me return jewelry with recipt lost all my business

Where is all your merchandise? Store picked over and very hot while shopping

JC Penney had nice inventory at one time. Now its looks like a goodwill the clothes are ugly and old lady.

I went to JC Penney prepared to buy drapes for 3 different windows. I had all of the measurements. Unfortunately, they no longer have anyone available to help you with your order. Im sure it would have been $500 or more that they lost out on. So disappointing!

I found a few things I wouldve purchased. Unfortunately they only had 1 cashier in the store and she was on the 2nd floor. Due to time constraints I couldnt stand in the mile long line to purchase those items. If you go, give yourself plenty of time.

Excellent service. There are open fitting rooms. So nice!

Good prices on casual mens clothing. Not crowded.

Nice clean place to shop looking for sales December 9th 2017 prices are decent quality items good selection. The sales person very friendly and was helpful.

People are Not friendly here, if you ask a question be prepared for a wicked answer. People skills folks!!! Be nice......

Great sales. Ckarks sandals are the bomb!

Pretty good. ..usually clean and organized. Not a junk pit.

Been a lot of years since I shopped Pennys. I was pleasantly surprised. I bought several tops and a purse for myself.

Had what I wanted on sale. Checkout was incredibly slow.

They had what I wanted and the fitting room is opened

Been a long time shopping enjoyed it jcp my favorite store

Quality products, very nice looking store, great staff.

I always love their jewelry sales.

Got some very nice earrings 14k white gold

No staff here either. Covid is reaking havoc, but we couldnt figure out where to pay.

Wide selection of clothing, watches, jewelry and more.

I bought a blouse that was for my senior pictures from here and my sister bought a dress from here, and when we get home we realize the stupid ink dispenser was left on that only JCPENNY CAN TAKE OFF. They never took it off of either of our items of clothing. The lady that was ringing us up was also very rude. Not happy at all!

Darcy is super nice and friendly

Items were supposed to be on sale, but were still rather expensive

Great place for a haircut and color

Great people working there

Once I figured out menswear was on the 2nd floor, I found quite a few bargains.

Went to the photography studio. Great pics by Anne. The value of package was phenomenal.

Always the most organized and clean jcpenny that Ive been to because believe me there are some bad ones. Good deals too

Good store

Always a good place to find nice work clothes.

I found what I wanted and was on sale.

Great prices

They really need to have a separate place for returns and pick-ups as I waited in line over 20 minutes minimum while three other people brought back tons of items. This is the second time this has happened.

The employees are very very slow at checkout

Mr JCPenneys by my house but Kalamazoo is just a jump away so go to that JCPenneys excellent

Liked the selection of jewelry. Some of the clothing styles lead a lot to be desired.

Very clean. Well lit.

My wife got haircut by Senaida and this was best haircut she ever had in last 1 year..Thanks Senaida for your time and help.

Wish we still had one in Battle Creek

To expensive for me. Took a nap in the car

Great store and helpful service.

Today the place was quiet. I found a lot of sales. I also had to return a couple items and that went really smoothly. The clearance section was hard to dig through, but its worth the cheap prices. However I found a lot of items in that section that were not actual clearance items.

I and my husband were there yesterday to purchase some clothes for me, his wife, but as we got closer to the check out line we found out that the credit card for Pennys was closed due to inactivity, so we ended up having to leave the store but people were really sorry about our problem, and they were very gracious to us as we left the store.

It was very nice, great deals

Still one of the best places to find quality clothing thats affordable. Ill be lost if they leave Kalamazoo!!!

Typical Pennys. Reliable.

Great sales going on got an excellent deal.

Nice place to shop

I had 2 pairs of they exchanged for me. He was incredibly helpful. But even more importantly, I lost my phone and a really sweet hearted woman found it and got it back to me. I just wanted to thank her once again and God bless you and your family. I didnt get your name but God knows. Praying for a raise for you. Sending all my love💖💖💖💖

It would be nice to have helpers in the store. I like Pennys but couldnt find a person to assist.

Too many bogo sales and most of us are not fans if it. So i leave without any purchases and go elsewhere.

Good customer service. The staff were helpful and friendly. One store rep in the mens section went above and beyond to assist me in finding a difficult size. I do wish the store had a few more people overall as sometimes it can be hard to find someone. But my experience has been that the people who work there seem to enjoy their jobs and generally try to help customers out.

Great sales

Great place

Nice place but oldish styles & pricing structure. Easy to walkthrough.

Was just passing though

Enjoyed shopping. Great bargains.

I always find SOMETHING there to buy.

Staff service was incredibly nice. They offer point rewards, so make sure to register your self before the transaction. I like to shop online too, they have a lot of good deal.

Dont shop here without looking for coupons first. You can easily get massive discounts on clothes and household goods. With coupons and rewards it seems like were always getting something free or dirt cheap.They have a very large selection of what Id consider casual to business casual clothes. Ordering online is quick and easy with delivery options to pickup at the store or straight to home.

I have tried many times to call different departments at the Portage, MI. Every...singe...time...I...call...nobody answers. I have so had it with JCPenny. Ordered shoes, they went to the Ohio store instead of Michigan. Then after spending three weeks trying to locate where they were they were sent to my home by the JCPenney store in Ohio...wait...it gets better. I had ordered a pair of stylish black boots and got a pair of slippers. I was asked to be reimbursed for all this trouble, and ya know what I got? A whole $10 gift card!! What in the world can I buy with $10 at JCPenney?!? Never will I purchase anything from Penney’s again!! I’m done, and I finally see why this once Fortune 500 company is struggling! Also, the outside area of this store is disgusting! Cigarette butts everywhere, garbage can overflowing. Yuck!

I love shopping at JCPennys

My order was ready with friendly service and I found the shirts for my husband I wanted in store!

Great selection! Always shop their out of season sales. Prices get marked down 30% - 70% Great deals!!!

Great deals and the right sizes!

I love JCPenney! The quality of the merchandise is always good. You can find a great bargain if you’re looking! Most of the employees are very helpful. I do miss the men’s suit department where we could have a suit measured and altered right there.

JC Penney continues to give excellent customer service after its restructuring. Good deals and easy checkout. Sign up for the email list.

I went to the salon in Penneys. Incredibly overpriced for what you get. Same no frills cut you can get for half the price at any Supercuts or Great Clips. I will definitely NOT be back.

I found what I needed, the store was clean and organized, but the line at the checkout was long to say the least. I was the third or fourth person, but easily sat in line for 15 minutes before I even had a chance to check out. I understand that was not entirely the fault of the store, but there wasnt an effort to fix it either. Plus, there were around 10 people behind me in line, and I can only imagine their wait times.

Fathers day sales are a wonderful thing when looking for new clothes. I found a ton of options on the clearance shelf, some that were almost 75% off! Only one cashier was a little annoying, as it felt like she was taking a long time on a very simple sale for the person ahead of me, but that didnt ultimately detract from my visit today. If I had more money, I would have gotten more!

I love Pennys. They have a large variety of clothes brands, shoes, home even furniture. I bought my new bed at the 4th of July sale. Great price and name brand and I can vouch it was worth every penny. They have a higher quality of goods than Walmart and a good place to go for dressier work clothes or party apparel. They have the best sales at end of season. I usually stock up then, and my receipt shows I saved more money then I spent.

My favorite store and Battle creek closed it. We had to go to Kalamazoo.

The store always looks clean and neat. They have good sales and very helpful workers if you are looking for something special or specific. I dont shop there often but when I do I always get a deal and am happy with my purchase.

The best place to get amazing clearance deals on generally expensive brands. $100 will buy you practically a whole new wardrobe.

This department store seems to be doing pretty well. They often have discounts and the prices are decent. I often buy my clothes here.

Columbus Day sale was awesome. I just wish they had more in my size clothing which runs average. We found excellent bargains that you couldnt beat the price anywhere, not even at Goodwill (not to knock my fav place but..) Customer service is excellent and the reps are very helpful with anything you may need. Karen in the mens department is your go to women. Ask for her personally - she is a wonderful person.

I was looking for a pair of high top tennis shoes size 12 or 13 wide and they didnt have any

The gentleman in the mens dept. Was very helpful and pleasant. He fitted my husband for a sport coat beautifully.

Went in to pick up an online order. The people were friendly but they need more customer service people. More people would shop here if they could get faster service at more check out registers. I hate waiting in line for a pick up item.