We love our Home Depot! The staff is friendly and helpful which is unlike most home improvement places where you cant even find a staff member. And their prices are always reasonable plus theyll go to great lengths to get you exactly what youre looking for. Alfred in the Garden Department is my favorite, always friendly and goes above and beyond to make sure you get what you need and are happy with your purchase! Theyre lucky to have him, good employees like that are hard to find and keep these days!

Not enough associates on the floor on the weekends. After 10 minuets waiting for an associate to be free asked him if he would cut a plastic trim in half so I can load it in my car. He sent me to another person, then the second person sent me to another one. Had to wait about 20 minutes while a tall associate lady was helping and chit chatting with another lady to select a washer from a supply box. I asked her if she would cut the trim for me, but she sent me to another aisle telling me there is saw there and go ahead and cut it your self while she was free and no customer being helped. There is no a big flat table that I could lay down the trim and measure it correctly to cut, plus I didnt have my reading glasses with me, then I didnt know what type of the saw to use. Is this called customer service, next time should I send my grand daughter to be helped by your staff and have a long chit-chatting with them.

Usually the Jensen Beach Home Depot has excellent service and will always assist loading my truck. Today, however was a different experience. Poor customer service today. Garden center cashier refused to help me. When asked if she could call someone to bring me a bag of sand from across the store to the garden center she stated that I should walk in the store and ask someone myself. There was no one else waiting in line. The employee was just standing there. I explained that I was a disabled veteran and had limited mobility. This made no difference to the employee. I eventually called the store manager from my cellphone and he apologized and had the bag of sand brought over.

I feel like I am always here. Not all Home Depot’s are the same, similar yes....but not the same. The Sherwood Home Depot is easy to navigate, has tons of parking unlike the Store in Tualatin.Great amount of appliances, lawn equipment, paint department and lumber options.FYI, lumber pricing, material prices and delays in stock is a legit thing. So if you need anything, ask the Pros at the Pros desk for help.Love this place.Below is my favorite color of interior paint. Silver Screen and Light Lichen

Most of the staff are great so this review is not a reflection of their customer service, which has been mostly great.Unfortunately this store seems to have issues keeping very basic items in stock... on multiple occasions now Ive drove out there specifically to purchase items that I had looked up online and had showed as in stock at this specific store at most 1-2 days earlier. I dont know if the website is just consistently wrong or if this store just keeps very low stock of commonly purchased items, but the result is the same- theres never any guarantee theyre going to have what you need. I should not have to go to two or three different Home Depots in order to get all the supplies for a simple DIY project. Im a renter and mostly doing basic maintenance type projects so its not like Im trying to purchase vast quantities of building materials.

Busy store - often a line/waiting at understaffed returns counters. Otherwise a good HD!

Good for household items and lawn & garden items. Oh, do not be fooled by the big store look. It is NoT a warehouse like Sams Club, etc.

Its Home Depot. Great products. Decent prices except lumber. Under staffed lacking product knowledge so you are mostly on your own. I am happy with that combination so I love the place!

Store did not update online supply levels. Because of this, I bought two fans online during the record heat weekend 06/26/2021. When I get to the store, I am told that it was their mistake. I spoke with a manager and he assured me that I would get a refund for my order by Monday, 06/28/2021. Unfortunately, they did not have any fans at that location, so he gave me info for another home depot close by that did have fans, although a cheaper kind. Monday rolls around, and I see the money refunded; however, I also see another deduction. I call customer service, and I am told that the manager lied as online orders can only be cancelled when the order shows shipped. Furthermore, I am told there is nothing they can do as of now. So regarding this location: deceitful by lying, poor customer service in stringing me along, and poor business planning as I was told by customer service that the store is responsible for updating numbers in the system, which is shown online. I will not doing business with Home Depot again.

Their employees dont really know the inventory of the store very well. Also the pro desk is always empty and it takes a long time to get service. I left early today cause I waited too long for a pro desk employee and as I was walking out I observed him outside the store watching videos on his phone. I would recommend either Parr lumber or a different home depot

I have been a long term customer at this store over 24 years!!! Do not visit this location i recently visited the store and I asked a store associate named Siah for help he had the worst response. While I searched for the item myself on the shelf I over heard him talking to another associate about his dislikes of his job and that he will release gun fire in the store. I was so scared I left and could not believe he would say that. Be careful. This associate is dangerous I do remember seeing tattoos on his arm and he had hair.

Great store to take care of home and yard.

They are helpful. But its about things I shouldnt have needed help with. 😕

The website said they had 20+ air conditioners in stock. They of course they had none. We ordered online instead and had it within a week. It was all good but the website was not updated. We could have saved a trip!

Has a pick-up locker [ 1st time there ] for some on-line orders. Fast!

Jim in the appliance department is my HERO!!I purchased my LG side by side at this store just 3 years ago and the compressor went out. I lost all of our groceries because I didnt realize it had happened unroll all of the ice cream had pooled at the bottom.My husband sent me to go get a refrigerator based on us being told we only had a 1 yr warranty. I was beside myself when I started looking at prices these days!Jim came up and offered to help us look within our (cough) price range. He asked me enough questions to realize that I didnt know the compressor has a 10 year warranty! He gave me all of the info I needed to call LG and get my refrigerator repaired!I discovered through this adventure that there is a class action lawsuit because of the short life of these compressors.Good news: LG will be replacing the compressor. They are covering parts, labor, AND my groceries!Bad news: they scheduled service for the same week, but the appliance service called and said they cant get to me until September 13th. I have no backup refrigerator and we are attempting to live out of ice chests that need ice every day!Regardless, Jim saved the day and even though they may not like that I didnt spend $3,000.00 that day, he definitely exceeded in customer service given the world we live in these days!! Thank you Jim!!P.S. good thing I didnt buy a refrigerator because my Kia is 2 months out of warranty and broke down, needing to be towed to the shop TWICE this week! No clue what thats gonna cost. Ugh#

You truly cant make this stuff up. We ordered a washer and dryer from Home Depot on Tomahawk Island Drive last month. Heres the chain of events since then:1. Order was supposed to be delivered on 4/16. They called the day before to let us know that the truck was behind due to unforeseen delays, so we rescheduled for a week later.2. When the washer/dryer finally arrived, they realized that the washer was damaged, so they were unable to install. We rescheduled and waited another week.3. Today, three weeks after our original delivery date, they arrive again. Only to realize that the DRYER WAS NOT ON THE TRUCK.If I could give 0 stars, I would. I cannot fathom the level of incompetence in order to have had two deliveries where either a product was damaged or missing entirely. I will be filing a complaint with the BBB.

From the associates who helped me pick out my washing machine to the amazing delivery men (Josh and Avi). It was the best experience I have had with Home Depot. The delivery men were so nice and explained everything to me and even went beyond that help and told me where I can find moving straps like theirs. Josh and Avi were the best! Thank you all for a wonderful no stress morning. I get to do laundry again at home, yay!!!!

Excellent service. And good prices.

Went in for some perennial plants for a flower bed. The selection was decent and the outside garden center was pretty clean. Had what we were looking for at a decent price as well.

Helpful and friendly staff. Things can be hard to find, but theyre always happy to help. Self checkout is easy and efficient.

Staff gets lost in there own store. Training needs to be done more often.

A nice worker help me find the fan i was looking for. They had 3 left. He got a ladder to get one down for me.

Home Depot has some great products, however their service is very spotty.Sometimes it can be good, however like this week, I ended up once again contacting store staff to help me with a carpet order.They are GREAT if you ever need help!!!However, it seems to me that ordering 12 feet of carpet should not need 5 phone calls AND then a call to a manager.I love the carpet I found & it was at a decent price. Just was a little difficult to finally purchase.

Excellent customer service! Gabriel was a freaking Rockstar! Super knowledgeable got me in out and on my way. Great work guys!

I can literally get lost with all the up to date gadgets,tools, cleaning supplies and so much more! I love the online order it fast easy and drive in pick up is a breeze! Thanks for making it so easy!!

I wish there was more curb side pick up parking but besides that very great customer service received my order very happy customer

Nice, normal Home Depot with all the stuff needed. Went for grout and the selection was good. Plenty of parking. And Target is nearby...

Not many selections compare to home depot in airport way. The works dont have knowledges. So I had to find things by myshelf.

The website was wrong, they didnt have what I was looking for when the website said they did . the lady in the garden center was short and semi rude to me when I interrupted her B.S. session with the other employee to ask her where I could find them. the employees inside tried to help but were cashiers and werent able to but they tried and were very polite .

Today our customer service was amazing a guy named Mitch took the time to check three locations in there store to find the tile I needed for a project! So happy! Thank you Mitch!

Took my moms XT5 here for a couple oil changes and fixings to do. The mechanics where always professional and know what they are doing. Let’s up the good work and let’s keep this busy going. We need great service in Vancouver

Great customer service, very friendly employees.

Severe lack of inventory on shelves and help on the floor. I left without anything. Really disappointed

Good store as always. Fair prices.

Too many times Ive gone here to purchase something that Ive found in their app, shows ample inventory of the item only for me to get to the store and not be able to find that item. Employees are unable to find it either and usually give me the excuse that their inventory is probably wrong because of the amount of theft they have. Then proceed to do nothing about the incorrect inventory. So those items essentially never wind up back on the shelves, unless they do some sort of actual count on products, which a lot of retailers like this only do once or twice a year. All the while, the prices keep rising due to this theft that apparently the employees really cant and dont do anything to prevent.

Wentt in to look around...varied items for your home/homebuilds

I asked an employee where an item was, and she literally told me “I don’t know, I think it could be over there.... just walk up and down each isle until you find it”You know, because I didn’t just spend last 25 minutes doing just that and getting pretty annoyed that I can’t find it, I stupidly thought that asking an employee would save me time... I just left, I’ll bring my business to Lowe’s.

Easy going visit to Home Depot @ Jantzen Beach, to get some moving stuff, boxes, whatnot. They had everything I needed. Everyone masked up, felt safe, masks at the door if needed. Self check, easy. No line outside.

Im on my Tablet, so I you have a tablet version browser.. Because on my tablet everything gets extremely crowded.. It looks like a mess, not enough space to fit everything..

Mitch on a busy Saturday 4.17.21 was cool headed, focused, tenacious and kind. Just great, period. Not always perfect at HDs, but I spend many hours and many dollars in lots of HDs and at their competitors, but IMO Home Depot seems to have some of the best people and policies producing consistently good results and far more good experiences than bad. Every company and patron benefits from people like Mitch.

Sunday, 6/20/2021 8:00 AM; This morning I took a trip to the Jantzen Beach location to look for a generator (their website listed seven in stock) and spent a half hour going up and down the aisles trying to find them. During this time we never encountered any employees to ask. So we went to the Customer Service counter where a couple of employees were standing around yakking while a few customers were in line waiting. After the employees finished their conversation they found time to help the people in front of us. Upon our turn they said they didnt have any. Well, alrighty then.

Order was fulfilled as promised, curbside pickup feels safe

It was a pleasure to have people who are with answers to help. But beware some of them have the wrong answer so make sure you double check everything. Asked for glue for a heavy mirror and was recommended a adhesive that says on the bottle clearly not for use on mirrors. LMFAO 😆😆 we are all human and make mistakes. But great place with they had a better clearance section thought.

Great service. Knowledgeable employees.

They don’t answer their phone at curbside pickup. Brutal experience.

App indicated over 30 CO2 detectors that I wanted in store. Could not find them on the shelf so went to customer service. They confirmed their computer showed the quantity in stock but no location in computer. They called for someone to meet me in the aisle but that person had just gone to lunch. Fortunately, a conscientious young employee worked hard to find the product which ended up being in a different aisle in a shipping box 15 feet above floor level where they had to bring a motorized lift to access the box. Home Depot usually pretty good but if you have a product, especially one on sale, it should be accessible to the customers.

Its great when you are on hold for 10 minutes and have to, attempt to call again. Or, climb in the car and waste time+gas. How is Home Depot still open?

Thank you Alec in appliances …. So helpful!!!

AVOID their window install at all costs. Weve been rescheduled multiple times, took time off work and rearranged our house only to get ghosted and told different info: first was for a Saturday to find out they dont work on Saturdays (why schedule then). Then for a Thursday, they called when they said they were planning on arriving and said they double booked (would have been nice to know sooner) and rescheduled for Friday; we called Home Depot to confirm and they confirmed it would happen. Friday (next day) comes around and they no call no showed; we called Home Depot and got mixed responses. We try and cancel (been told different process by different Home Depot reps) and installer doesnt get notice and tries to show up today (we dont have time as we already burned our vacation time trying to get installs done). All we want is the money back we put down and are getting a run around from multiple people. Its seriously discouraging for anything they do and causing my pregnant wife and I a ton of stress.

Clyde did a great job helping us with a very complicated order.

Got what I needed, and left. Wish they added more weather resistant storage bins with see thru plastic.

Customer service at this store is exceptional. I have a bad habit of sliding in 20 minutes before closing and no one is ever short with me. Tonight I discovered upon arrival that I had a flat. I bought an emergency compressor, and the manager helped me figure out how to use it and made sure I was on my way even though the store had been closed for almost an hour. He also had good advice about the type of Jack I shoukd carry and other safety tips.

Home depot is always my go to place and the 3 locations I visit the most this location number 1. Jantzen Beach number 2. Andresen road Vancouver Washington number 3 Airport Way North Portland great service I know what to expect and they are always helpful and as usual competitive pricing.

Easily found what I was looking for. Employees were very helpful and friendly.

WORST PRO STAFF EVER. The main guy is always just walking around and never at the pro counter. It’s always 15+ minutes until someone shows up.. I always have to go to customer service for phone sales or text sales

Its hard to find good help. The employee turn over rate is crazy.

We got fake grass for our yard here at a decent price. My kids love it and the worker that helped us was so friendly

Its really good service to help me find out what I want to fund, thank you

5 star for product and selection. One star off for lack of help when needed.

Logical layout without the glitz of Lowes. Bought blow in insulation here some time back and they let us use the machine without charge.Plus & minus to everything. I saw recently that they are selling plants that harm bees. Before buying, do the research. Our handyman gets most of his supplies here so most of our insulating windows came from here. With ID veterans get 10% discount here as same as Lowes. We found they have designated a few parking spots just for vets.

We shop the Jantzen Beach Home Depot all the time and are always pleased with their selection. We do mostly DIY projects, but recently bought a freezer and had it delivered. The delivery team was on time and friendly. We were very pleased and would like to give them credit, but cant read signature on delivery ticket.

Ultra convenient curbside pickup option and in-store pickup lockers right at the front entrance. Could not be easier to grab online orders here.

Went to Home Depot at Jantzen Beach this morning. I literally has $2,000.00 cash in my pocket and was looking to buy a Stove, Microwave, and Dishwasher. I was there for well over 30 to 45 min browsing. During that time, Not 1 associate asked if they could help me. So, I asked a kid that works there if anyone could assist me. He said no one was there that could. Your telling me that you dont have one person that knows how to sell an appliance !! Eventually I left, and now am ordering everything online from Lowes. Home Depot is losing alot of money from people who are willing to pay. A little Customer Service would go a long ways !!!

Use the app! It tells where to find things fast.

Great selection, helpful staff and its convenient. They do not have equipment or tool rental at this location.

Everything you need, in 1 place!

Very helpful associates, easy to find someone.

Sold me a floor model smoker for regular price, its missing a few things like the Drip pan and the handle for the back, it was filthy, I asked for a discount their excuse was that they put it together.. so far Ive had to reassemble parts of it to set it right, order the missing parts and do a deep cleaning to make it look like it should.. all would have been fine if they dropped the price.

Love that theyre a pet friendly business and have items you normally wouldnt think to get there at lower cost than traditional grocery stores.

Great staff knowledge and each employee I interacted with knew exactly where everything was I needed. Even scanned them in the aisle for discounts or additional info if I needed it. Clean too; wiyh sanitizing stations well placed throughout the store and masks available for customers.

Everything you need and helpful ppl

Stopped in on a Sunday afternoon. So did EVERYONE else in the area. Still was a pleasant trip. I got to see a few really cute dogs, checked out the Halloween 50% off sale. Of course I found a few things I couldnt live without.. So I spent more than I had planned. Checked out in the garden center and was on my way with all of my new treasures.

The people here enjoy their jobs! Theyre always helpful and cheerful.

Blank stares from teenage kids is all you can expect. You better know EXACTLY what you need going in and dont bother asking where its stored.

It was good.. usually have what I need.

Everyone is struggling but this place seemed to be struggling more so. Lots of blank shelves and a couple employees just standing around looking annoyed. I probably wont go back unless I have to.

Im really scared for the future of Home Depot when the sales teams and management dont care enough to keep up with the sales there having. They just want a paycheck. To Hell with costumer service!

I bought a house and now I practically live here getting stuff for projects. They have what I need and are quick getting in and out with the awesome self scan!

Very rare I get good costumer service in Home Depot or lowes, Janzen Beach Home Depot amazing crew helpfull and caring ❤ thank you!!!

Typical Favorable Experience. Especially favorable over Lowe’s in my opinion 😅🤷🏽‍♂️

Got what I needed, the workers were very helpful, it didnt take long,

Wanted to buy a washing machine, the lady in that section did acknowledge us and said she would be with us as soon as possible shi was helping someone, about 20 min passed and she came back and apologized and called for assistance for us, no one came. There was another woman in the cabinet section who never even looked our way.We waited another 10 to 15 minutes then decided to go elsewhere. I spoke with the manager and he was exactly what I expected. They were under staffed for a holiday.

Curbside service is non-existent and no one answers the phone. This is the second time I waited 30 minutes before having to go into the store to get my order. Employees just shrug when asked if they are doing curbside service.What’s worse is the elderly couple that had been waiting longer than me, pacing in the parking lot waiting area with mask and plastic gloves on, having to into the store when they had not planned/wanted to.Management needs to remove this service if they can’t deliver.

Terrible as always.. I only go here if I have to short notice need something and I cant wait for another store or Amazon everybodys rude can I find a cashier if I wanted to run a cash register I get a job doing it Im so tired of that do it yourself people not saying hello people not helping

We had a great experience tonight employee named manny in electric was very helpful and Knowledgable on the all the products we needed we thank you for great experience

I really enjoy showing the employees where they can find the items Im looking for. Except for the grey haired guy thats always by the plumbing section. I think he lives there or something. I mean why not? You have everything you need to build a house in one place. And since hes knows where everything is (no joke) he could build and tear down 4 walls in a short amount of time. Even better! He could be like that king of the hill episode where Chuck Mangione lives in a Megalow Mart and they hire Dales Dead Bugs because they think it rats and not someone like Chuck Mangione but it turns out to be three overnight stock workers being jerks. Yeah, i like that scenario.

Garden staff is great - return line was outrageous and out the door. Not sure what was taking so long.

It’s home depot. They only had 1 double headed shower head (which i bought since its what I was there for) But they had what my mom wanted which was a under cabinet light. so yea : ) overall good experience.

Here on a Saturday afternoon and theres lots of shoppers. Theres one checker open and the self checkout line is over 5 parties long. I had to drop my items and leave without making a purchase, shame.

It was a mad house and no one to help on the floor, aisles were so full of things it was single file. I had to go to customer service to pay for trim for pick up tomorrow by the contractor and the girl there kept having to get help from someone else to make the order. She also left to go get something for a different customer that was behind me. No apology for walking away. Not a good experience.

Not too many intrusive clerks, thankfully. If I am to be on my own, then I wish truly to be left alone.

Best black Friday deals of the year.

Loved the parking lot very nice

Had everything I needed in stock. Would have given 5 stars but it takes 7 minutes of the phone ringing for them to answer. No exaggeration!

Home depot was great as usual. Got what I was looking for and it was on sale. Great helpers when I had questions.

Called to ask if they had a bush in stock.Their response “hmm I don’t know you’ll have to come take a look.”Okay thanks 😂

The fridge we ordered through this location was rang up incorrectly. I tried to call the store. Called in 7 times. Not an exaggeration. 4 times it rang and hang up in its own. Then 2 times they transferred me and hung up. Then on the 7th try I got a manager, who said I have to take it up with the credit card company. Try the Lowe’s down the street, better service.

This one of the last great stores at Jantzen Beach.

Home Depot is fine. Watch out for the crazy people in the parking lot.