Worst Experience ordering parts. Every time I called they just passed the buck. Completely incompetent. Took 3 days to get 2 small parts. Was told 4 different times they have no ETA or update. They could careless because it was only $10 in parts, when other orders are in the hundreds or thousands and the dealerships are theyre only care. I was told 3 different things on one call. Theyre delivery system is even worse. Youre better off picking up the parts...which we had to do.Trust me when I tell you to order parts elsewhere and save the headache I had to.

If you want to get yelled at to stand outside, this is the place to visit. Hands down the worst customer service I’ve ever experienced.

Quick, good prices, and the counter people are always friendly.

Very slow. Most parts are at back order for a month ahead. Acting too bossy. Not pleasant experience.

This company may offer delivery but has no regard for public safety or traffic laws. After waiting in line during road construction for several hours, their driver just passed 6 cars on the right and cut me off as soon as traffic began to move. Very reckless driving afterwards and continuous dangerous and antagonistic driving should not be tolerated by this company.

Fast delivery for auto parts

Great service. Hard to find will call but its was great time

Great place good parts quality service everything is an AAA +

Very rude and they do not inform you of what is needed for a core drop off. We came there with a part without the pckging and they did not accept it.

Good service.

Bad service no one help I bought something from them and it came wrong I kept trying to call them no one answered and when they answer the phone she hang the phone with me and she talked to me in a bad way they not respect the Customer don’t bay anything from that company you will lose your money!!!

Ordered parts over the phone.. asked them to will-call.. parts were shipped to shop twice with a 3 day delay. Every where online says that it opens at 7:30am.. they open at 8.. at least as of 3/10/17... I GUESS THEY LIKE PEOPLE TO BE LINED UP AT THE DOOR BEFORE THEY OPEN.Returns of unopened items are with a 25% restocking fee even if you spend 100ds of thousands with them THATS LOW - EVEN FOR TONKIN...Parts availability is good but service is very low for a PRO like Tonkin

A nice time people who love to help you

This company has no regard for other people or the right of way. This morning on my way to work, I was stopped because one of their delivery trucks was parked on the sidewalk, meanwhile the company they were delivering to has TWO (2) available parking lots. They were of course blocking traffic in the rightmost lane as well since the truck was so large.

Great place to get parts. Its important to be a professional in the automotive industry as this is how Tonkin is most effective & valuable to the customer. If your a DIYer its good to ask for help & be patient. These guys do this 5 days a week. Ive been a customer with Tonkin for about 10 years now.

Good surface good company

Called from another Dealership to get a price on a bumper. I selected the Ford prompt was transferred the guy who answered was extremely short and rude! You shouldnt put a 1-800 number soliciting business on the side of your vans if the person who answers your phone doesnt want to help your customers! Really unprofessional I bought the bumper elsewhere!

They put me on hold for about 20 minutes, Its very hard to order parts from them. Ron Tonkin parts center should of have a direct line for each mechanical and body part department, and check their employees to provide a good customer service.

Never had any problems. Short waiting time. Excellent quality parts, and btw not that expensive

Ive generally had good experiences here when it comes to Parts arriving on time as promised. Sometimes the phones get backed up, and there can be a delay before your call is answered. Also come if youre calling towards the end of the day be aware of the closing time, as you may just be stuck on hold for a while after they closed. Its obviously a glitch in the phone systems with that.That being said, theyve always been able to get us the parts we needed in a timely manner, and only once when we wanted to pick a part up and well call did they ship it to the shop accidently. Overall, its a good wholesale source of parts for your business with a huge selection under one roof. Thats nice, since it simplifies things and saves time as you can get parts for multiple makes and models from multiple manufacturers under one roof.

Stay away from tonkin parts. Body shop needed front bumper cover to fix car.it took five of them to get one that was not tore up. Takes with some one that works there and they said they just throw them in a big pile. Order from the factory will get get done faster.

Honestly screw you guys, your sales guys lie, the parts people don’t actually want to put any effort. Was on hold for an hour and missed cut off being on hold and at 4:45 none of your parts people would pull a part that was supposed to be pulled already. Million dollar company quickly turning into a million dollar joke. I’ll take my business back online.

Great place. Company did not offer contingency plan B when the computer went down. Customers have to wait indefinite....

They were very accommodating and helpful when I was picking up the car-part

They always deliver on time..

I drove ALL the way to Tonkin because they had the part I needed!! No one else had it. I appreciated the person on the phone helping me and the entire process couldnt have gone smoother! Next time I have a hard time finding parts, Ill call Tonkin and be done with it!

Ordered some parts online, and asked to have it shipped UPS 2nd day. I even called them to confirm what I wanted. The guy on the other end of the line had a bad attitude, and made it clear that ALL communication should be via e-mail. Okay, no big deal I thought. He sends me an email stating that it would take 3-4 days to get the parts in, and that 2nd day air would not get to me by my deadline. I responded by stating that I did NOT have a deadline, and I still would like the parts air freighted to me. He came back to me stating that the order would be cancelled by my request! Makes not sense to me. I was happy to pay the extra charges, I told him I understood the lead time, and after 5 days of jerking me around, he cancels the order! This is some of the worst customer service I have ever received, and will never order from this company again. If your looking for GM parts online, DO NOT ORDER FROM THESE PEOPLE.

Work related. Great place to get the factory parts you need for your shop.

Great place to work!

Go here pretty regularly to pick up car parts. nice and fast service.

I purchased an item from this company, and then they cancelled for no reason, multiple days later. I would have ordered from somewhere else if I knew this was going to happen. Now I have an unhappy customer that will have to wait longer. What terrible customer service. BUYER BEWARE

I work as the janitor here at 4:30, ive only worked here for about a momth but everybody in the whole building is friendly and not afraid to spark up a conversation, so customer service seems A1!

Friendly staff.

I work here. Good place to work.

Just was hung up on by someone named Jordan or something similar after asking a pretty basic question about a part Ive been waiting months for.

Been working with TPC for years, always have great service and awesome inventory.

BEWARE OF HIDDEN FEES THAT THEY DONT WARN YOU ABOUT!Been working with them for past 10 years and everything was great until recently, the will call department became rude using coerce language and that is fine dont bother us too much, untill today.Insurance job came in, we ordered all the needed parts and an extra $30 dollar price of plastic was ordered that was not needed. So I asked to have it removed from list at will call. Guy in smerky manner tells me that would be $10 restocking fee. I near started laughing Becuse that unrealistic. I havent even paid for the parts yet. Nor was the part a special order. So the counter man became offensive after I refused to pay the $10 fee and was told to not come here no more. So I took it up with their management and he just gave me the run around story or people not getting all the parts and etc. So at the end nothing was done. So after 10 years of success full partnership they are willing to end it over a $10 dollar fee.Thats fine by us, we will be taking our business to other dealers in town!

Fast place to pick up parts for your car.

Good service and very good counter help. They all seem to work hard!

Looking for a way to waste hours out of your day? Call Tonkin, youll be sure to waste hours on the phone.

Very fast and accurate friendly Services as well

I was placed on hold for 21 minutes and then it went to voice mail. Not good wasting my time

Great quality parts and service

Great and cheeper price

Amend your message to say were closed, not your call will answered in the order it was received

Great oem parts

Terrible customer service, stay away from this company.

Parts always in right order, lowest prices as well

Very Rude staff

Great

Keith was very kind and professional

Lots of parts to choose from.

Great service

Favorite place

Vary fast

Bad customer service

Good prices

USELESS! Take your money elsewhere. I’ve had better luck calling dealerships and getting parts faster than Tonkin. You want to get parts from here, be prepared to order them 2-3 times and still have the wrong parts show up, if they ever do.

Since purchasing from the parts center I have never had a part arrive on time. Each time I call I receive an excuse for lack of delivery. Too few drivers, drivers missed pickups, couldnt fit my order etc. If I place an order the day before and later it is found that I wouldn’t be receiving my parts I should be given a call that my order is delayed. If you order from Tonkin, expect to be left in a state of purgatory never knowing when you’ll be able to repair your customers cars or ever see your parts. Feel free to place an order for willcall, but also feel free to wait out in the parking lot for an hour or longer while an employee goes cave diving into the abyss of “THE LARGEST AUTO PARTS WAREHOUSE IN THE WESTERN UNITED STATES”. Do yourself a favor, buy from anywhere else.