8/29/21--My friend bought her new Hyundai today & gave me her Jesus car. I am so blessed I dont even know how to respond. Thank you. 💘 Love her & love JESUS (GOD). What a huge blessing. 💘 Love, D-Grateful🙋‍♀️

If you want a car go see Beshara. He rocks and he is very funny. Process was helpful and easy. I was impressed of the quality of the car and he was open to help me.

I went to the dealership and was welcomed by Bashar Shahin and he helped me get my car. Really great experience and I highly recommend coming here when interested in looking for a car!

Avoid this place like the plague. Old school ripoff con men. Believe in Nice means nice fat juicy profits and scams. Stay away at all costs!

I really appreciate the help I received today from beshara. I was satisfied and it was more then easy to get a car I was happy with. And it only took a couple of hours. So I definitely recommend checking out this spot and asking for beshara Shanin, great help

This review is for Megan in the service center.My car seems to have a bad omen around it as I feel like I am in the service center every other week. Megan is has been my service adviser for every repair and she has been nothing but helpful, kind, and just overall pleasant to work with. I feel as if she truly cares about me and my problematic car and wants to help in any way she can. I most definitely appreciate the service she provides!

Everything was great from start (Reno), Beshara was very helpful and understanding of what I wanted and how important certain things were to me, he made it remarkably easy. I havent purchased a car in 20 years! Thank you Beshara! Jacob in Finance was kind and helpful too.I love my Kia Sportage and its everything I wanted!As it says on the back of their card A car is kind of a big deal and they totally understood that in my situation.

Took me 3 days of back and forth to get answers on 2 simple inquiries: which vehicles are actually available and what price are you asking. Slashes through prices on the website is not helpful for anyone. I added a 2nd star to this review only because the General Sales Manager reached out after I was unable to get anywhere with a different salesperson and they answered my simple questions in one phone call. I have not purchased here before and definitely won’t be in the future if this is any indication of how the rest of the dealership operates. Advertising your actual prices and inventory would save time for all involved!

Megan is the reason for the five stars. Great communication about what was going on and extremely helpful during the whole process. Id hire her in a second

Hands down best customer service very professional made it very welcoming into the dealershipAlexander Taylor, Renohighly recommend these two fine gentlemen

Super nice people. Worked with us on every price point, and got an amazing deal. Exactly what we wanted. Big shoutout to Greg for online sales and Beshara our wonderful salesperson!

I had a check engine light. Got a quick free inspection code reader done. Got my code. Just need to set an appointment with Hyundai dealership for diagnostic test.

Awesome experience

We noticed a specific car and color we had been eyeing. The car page suggested we contact the dealer for the dealer price. So my wife did. Why dont you come on out and test drive it? That price is listed $5,000 over sticker price. Im new and motivated to make a sale. (Im paraphrasing.) We showed up when they opened, made small talk, and test drove. When it came time to sit down and talk specifics, they gave us a price of $5,000 OVER the listed price. They stated the extra $5,000 was a Regional Markup, which is an amount added to the window sticker that can pad hundreds or even thousands of dollars over the manufacturers sticker price - in other words, a made up fee. My wife asked to see the invoice price, which they wouldnt show. What does an invoice matter?, they said. (It shows how much the dealer bought the car for.) We then pointed out the site shows a price with a red slash through it. Any rational thinking individual would assume this means the price is lower than this... and theyd be right. He then returned with a new price but a list of new detailed items that essentially offset whatever reduction he thought he was presenting us. My wife came up a little on her offer, but both sides were still way off. We did our research and know a ballpark amount of what it costs the dealer to buy the vehicle and what the markup likely is. We werent looking to deplete their profit margin, but to merely not pay a ridiculous amount.Anyways, our sales person appeared to get annoyed at this time and got a sales manager involved, who told us the price $5,000 above the MSRP could not be lowered and the price online is only there because its illegal to advertise above the MSRP. (Side note: how many times have you gone to a place like Costco, where there is a retail price and a sales price, and Costco (or any other business) then charges you MORE than retail price, stating its illegal to advertise a higher price? It doesnt happen because its unethical, and most sales-related businesses wouldnt get away with that.) We told them its misleading to lure us in stating the price online is $5K over and we had room to negotiate, only to then jack up the price. No where in the fine print did it suggest a Regional Fee may be added to the car. Further, the sales manager said they stopped doing dealer holdbacks a few months ago (we asked about that to again try to get an idea of their purchase point), which is where their profit is padded so their lowest price still has a profit margin. They then suggested though they have sat on this particular vehicle for two or three months (they didnt want to supply us with how long they actually had the car when asked), they said it makes more sense for them to sit on a car that they cant replace anyways (since supply and demand is askew right now). So for all of you who are starting businesses, remember: sit on inventory, dont sell it. Acquiring pieces without sales is where the real money is.It was a classic bait-and-switch in pricing. Luckily for us, we only spent one hour there and walked, mutually (them and us) agreeing they wouldnt be earning our business. They are the classic reason why I have almost always (minus one mistake) bought through a broker, and will continue to purchase through a broker. Look up brokers through your local credit union if youre in the market for a vehicle. So much easier, and youll likely save money.They get two stars mainly because the salesman was nice and pleasant to our daughter. Once numbers where entered into the equations, the mood turned a bit more adversarial, full of crossed arms and tense body language with us, but he was still always cordial to our little one.Edit for reply: I understand the chip shortage. That isn’t beyond me. The problem remains my wife’s sales contact told her it was priced $5K over and we could negotiate. Then, all the sudden the price was $5K over. Hardly honest or trustworthy.

Quick, easy, no pressure. Christopher was a pleasure to work with and did a fantastic job explaining things throughout the process. I will recommend to friends and family.

The VW service center just quoted me $2600 to repair “massive oil leaks” and replace my break pads and rotors on my ‘13 Tiguan. (I am not the person who took the car in.) I knew something was fishy when I was told the “belt cover” was leaking. I’ve driven VWs for decades and used to be a bit of a gear head, and I’ll say this: belt covers don’t contain oil. If you lubricate a belt it slips and doesn’t do its job. These guys are making this stuff up. A belt cover is a piece of plastic that keeps your belts clean by covering it. Pretty simple stuff, no oil involved.My usual shop inspected the car and found a small bit of oil seepage from one gasket. Brakes are still solid at 40% of wear left. Please do your self a favor and get another opinion before spending money on repairs here.

Fast service. Dropped in with an issue on my ID.4. Problem resolved in minutes at no charge. Great shop!!

It was very easy to get my car here beshara was very nice and funny he help me get through the whole thing go see him for your next car :)

All the people I talked to were positive and polite, simple oil change, in and out with no attempts at an up-sale. Worth the extra mileage to dodge the Vancouver Auto Group (whom I have nothing nice to say about) thats for certain.

Not a good car buying experience. Wasted 2 hours there only to get an expensive over msrp quote for a new car and low trade in value. Will not go back.

I brought in my Volkswagen Passat for service. I had already had the diagnostic code verified prior. Expecting it to be covered under warranty, I brought it here. I was told it was caused by damage and no warranty was available. Not a problem. However, they said they offer a courtesy vehicle inspection. I was charged $108 for this diagnosis. No parts or labor was needed to inspect slight damage under the car. Not very courteous of them. Extremely disappointed. Will not be returning here.

After having a rough start here and writing a review I was impressed how quickly the situation was rectified. A manager reached out within 12 hours of writing the review. Two different mangers personally spoke with me and not only apologized, but worked hard on my behalf to get me into the car I wanted - within my small budget. I was treated with respect ( and a little humor in good taste as well)A special thanks to Teran, Kevin, and the pretty much your whole sales team.I absolutely love my car.

Colin Moon went above and beyond to accommodate my crazy busy life! He worked with me for at least 3 weeks prior to my coming in via email and text so my lease drop off and pick up would go smooth and efficient...I do not have time to spend an entire day at a dealership. He worked on HIS DAY OFF to get me in, get my car, and get me out in time for my next meeting! Extremely grateful for his thoughtfulness and energy. Ive been a customer since 2013...Im a customer for life!

Delivered cars too them, good people, very prompt.

My experience was with the parts team. Nice crew. Michael helped me with my order. Couldnt have been better.I ordered a side mirror, which came primered, ready to paint. The paint code (LA7W), for my Jetta is a very close match to the Volkswagen Reflexive Silver Metallic, made by Duplicolor. It comes in an aerosol can ready to spray.Thanks guys, Ill be ordering more parts in the near future.

My wife did the majority of the leg work on the purchase of a VW Tiguan – initial contact with the dealer and negotiation of purchase price. I came in for a test drive and the purchase. The sales consultant TJ and the sales manager Roy were both very helpful and the entire experience was smooth and relatively quick.

Very bad communication and manipulation. Don’t trust them !!

I just bought a 2021 VW Tiguan and the experience was excellent. I live in Beaverton and had corresponded with numerous dealerships on various makes and models before settling on a VW SUV. TJ the sales consultant was patient, friendly and very knowledgeable. Roy the sales manager was easy to work with and responsive – the negotiation was no pressure and he met the price I was looking for. For a hassle-free car buying experience from a very professional team, I would definitely recommend VW Portland to family and friends.

Definitely a pushy dealer that uses all the tricks. I regret dealing with them.

Great dealership. Straight to the point. I initially emailed through their website and we have a couple back and forth emails. I then came in to meet in person and we talked some numbers. I put a price target and they were able to meet my number. My sales rep was very good, she helped push for my target after we got a no from the higher up. Ask for Kirsten Peacock. No fake prices and hidden fees.

My dad just drove off in his dream car, a 2020 VW Passsat. It Was a great experience working with such an amazing team over at Armstrong VW. Thank you so much Corey for all your help and for answering our questions. A++

I suggested my Sister in law take her Dad’s 2004 Bettle there that had a problem with something draining the battery. After reading some of the good reviews. First quoted $169 to troubleshoot then was $362. First told me they were going down this check sheet and it was not the radio or water pump. After she told them forget it after they had the car 2 days oh it is the radio and water pump. Makes me wonder if they were talking advantage of this single mom. I don’t think she will ever go back there.

They seemed to be trying their best when I last tried to get my car serviced there. It was difficult to get direct answers, but I suppose with the current political climate and pandemic, anxiety was likely at a high level.I had my car serviced there several times in the past and they were very helpful and friendly then. I say it’s worth stopping in and seeing what they can do for you.

Big selection. Great staff.

Waited for a month to get service, just to find out they dont repair vans because VW vans are made by Chrysler with VW logo, I wish they would tell this from the beginning. Still, they have nice staff, good location and the place looks nice and clean

Christopher Wortham is an outstanding representative of the Hyundai Brand. He perfectly guided me through my first car lease and was very informative about the payment process, making the decision to go ahead much easier.

For car dealers these folks are pretty cool.

Great service, friendly people, great cars. Visited the service center for the first oil change on my Sonata.

Unfortunately my experience was not great. I specifically came here because I have a Volkswagen thinking that they would be able to help. I made a appointment got up drove over there and was told they were not equipped for my car. Which is fine but when I made the appointment it would have been better to get a call or email or something from them to tell me they couldn’t help me. I made my appt almost 2 weeks prior so a heads up would have been great rather then me wasting gas and time I could have found somewhere else to go.

Friendly efficient service team. They check you in with an ipad and give estimates and are transparent about other costs that may be incurred after inspecting the issue. At the moment (December 2020) only employees allowed in the office area for service but the sales floor is open to customers.

So expensive. The person i had helping me was very professional and friendly.(John)I was happy seeing i had more gas than i came in with 😉

Definitely this is the place to go, my wife and I just bought a Passat and the service is amazing TJ is a very friendly guy not pushy at all and the finance is very fast. Definitely this is the only place where I will buy my cars from now on.

First off, Colin was so thoughtful as I merely pulled in, unexpectedly, to ask for assistance in pairing my new iPhone with my VW. He immediately assisted and made me feel valued as a person AND a customer. His attitude toward a 73 yo non-savy pretend techy was respectful remarkable. I felt valued as a person!!!I also happened to need some work on my car several weeks later. Again, Colin was my service agent and was more than kind and helpful. Colin reminds us that KINDNESS, no matter where, is something that can be exhibited anytime and anyplace. I can sincerely say, he mad my day a better one. Thanks, Colin.

Worked with Christopher, he was really wonderful. Great energy and worked with us within our budget. Really positive experience.I had to go back in and edit- Finance department, Trey is great!Follow up that was promised after purchase has not happened and we are getting no response (expect from Trey). Really frustrating after spending so much money. It seems like they no longer care about your satisfaction once your purchase is complete.

They have real good cars gets them checked out very good so I would give them five stars on the good cars and they have a third day which is a lemon law warranty on the vehicle what used vehicles I really dont know about the brand new ones. Angela like any other salesmen they always try to sell you more than you need so come prepared and stand your ground. A really nice there they take care of you

We have left at least five messages for financing department over the last month and have received NO phone calls back. Awful customer service!

After been given the run around at a few other dealerships I will tell you that when I spoke to Christopher Wortham on the phone I felt an immediate sigh of relief. This man gets it done and is nothing but honest and real all the way through. Thank you for helping me find the best offer and the better car. When I arrived he made sure he wasn’t going to waste my time. Thank you again for our new Atlas Cross Sport.

What a mess. I needed a new key fob for my VW, so that I can get into my Golf without the alarm going off. The key itself was 200 dollars and took a week to get to the dealership. And instead of programming it, they called me to come pick up the key from the parts door, then told me to walk it over to the service center so I can SCHEDULE THE PROGRAMMING! They couldnt program the key for another week, so my apartment complex will continue having to hear me unlock this car with the key every morning and set off my alarm. What a joke.

If at all possible work with Kirsten! She was hands down the best sales rep I have ever worked with. We were quite high maintenance but she went above and beyond for us and made the experience enjoyable and comfortable. Cannot say enough good about her!

Great service. My sales rep went straight to the point. No fake price with hidden fees. I talked numbers and they responded. My sales rep was Kirsten Peacock, she met me with the number I asked for.

Very expensive repair service

Very smooth experience, with friendly staff. I enjoyed being able to test drive with just me and my husband (no salesman). I could really focus on the car and not have to make awkward conversation.Noe was very patient with me as I browsed the lot looking for the perfect color and trim package. Not once did I ever feel pressured.

I managed to buy my dream car.I used the TrueCar service and got the email confirmation of the car that I have been looking for from this dealership. It turns out, I got the pricing I have been dreaming of. So we made the trek to the place that believes in nice. I arrived and realized the car I had been looking at for the last few days was a showroom car and after sharing the TrueCar pricing confirmation email response from the dealership, (the long story short version), the pricing was an error.I still bought the car because I wanted it, but the experience wasnt ideal. We made the drive for that car and it actually felt like a baited transaction, since I made it known I was committed to this show room car.I do understand that businesses have to make money, but someone allowed the discount pricing to happen out there and it was a shame that it wasnt honored when pen met paper. I ended up paying a smidge over MSRP. I still got my car that I wanted, and so I felt it was fair that I give this okay review for other consumers to be aware of what can happen.*edit* Roy reached out to me after posting this review the next day, which helped me understand that they do care about their clients, hoping to make it right by me. I did accept the terms of buying this car and he offered to make sure that I got an additional point of service with my warranty on my car. It was appreciated and I can only thank you for taking the time for reaching out by phone. *edit**2nd edit* I received information this week from TrueCar that the dealerships do have control on updating their discounts and expiration dates that they offer on TrueCar. *2nd edit*

Christopher wortham was out salesman and he was great.

Reno was a great salesman and very helpful if I could give more than 5 stars I definitely would.

It was a long negotitation process to purchasing my first car but Teran made it super easy and comfortable! He was friendly and explained through step-by-step process! But no hidden fees or anything which was nice.

Jeff is awesome. 5 stars.He is not only well knowledgeable in the product but also he has the atmosphere of welcoming my family with comfort.We bought the car within an hour, finishing all documents in 3 hours. Good job !I am happy with the car condition. My daughters are excited every day driving to school.

I got a new car today and I absolutely love it 😍. Thank you again Chris for all your patience and help. You are truly great at what you do. Keep up the great work 👌🏽

Great staff and service!

Aaron and Allen did an amazing job helping make me trade in my car and get into a new 2020 Volkswagen. I came in with a poor credit score and they were very friendly and realistic. Very friendly atmosphere. Will definitely buy from them in the future.

Great cars and very helpful staff, got a pre-owned car at a great price with no pushy tactics or shady deals. Amazing warranty too! Thanks for your help Tyler!

Had a great car buying experience. The sales associate, Christopher W., took the time to help me find the right vehicle, as well as the right deal. His demeanor is what made the difference, as he was straight-forward, well-mannered, professional and consistent. When it was time to make the deal, he went through the details, answered questions and maintained a level approach. We got the deal done.

Great experience buying my new car today! Noe was top notch and got me in exactly what I was looking for. Easy to work with for financing options and very clear on the pricing and any add on options plus having an Allstate agent on site was clutch as I was a new resident to Oregon. 10/10 would buy again. Ask for Noe!!

I had a really good first impression at the service center here with Aaron Tull. His team was fast and honest about what needed to be repaired on my EOS. I have not had honesty at other dealerships so this was a refreshing change. I would not hesitate at all to bring my VW back here for service in the future.

Worked with Aaron, he was amazing. Stayed calm when my anxiety levels were through the roof. Super friendly and treated me like a person instead of a paycheck...which I hope he actually gets one from my purchase. Some loops and hoops were jumped through to make sure I got into a new car and out of my old. I highly recommend working with this fella!

Kirsten and Travis were absolutely amazing, sincere, and engaged in making my car purchase the right one for me. This is my 6th car from this dealership, and even though i now live 4 hrs away-i still return because of the great experience and the great people there.

VW of Portland was great! My husband and I called ahead to make sure the Atlas we wanted would be there in a particular day, Travis was very helpful and a really cool guy.When we arrived, you could tell the dealership was busy with end of the year purchases. Even though they were busy, Travis and Matthew made sure that everything was perfect. No weird “car salesmen” conversations, pressure and ultimatums. Just some very knowledgeable guys there to help you figure out what you want and need.

Deeply grateful for Adam and Roy helping me get my second vehicle ever financed. Adam was not pushy at all, he was genuinely helpful, attentive and made sure everything I requested was fulfilled. Roy helped me by finding a car that fit within my requested budget and one that was more exciting then just my request for something that would get me from point a to point b. The vehicle I received was not only spacious, warranty guaranteed but it was also a nice car. I’m deeply grateful for the team and all they did. If you are looking for a car and want a dealership you can trust to take care of your needs without pressure, this is your place. I’m now officially loyal to this dealership.Thank you Brian, Adam and Art for staying past normal hours to help me finalize securing this vehicle of mine and for working with my not so great credit. The payments are affordable and within my budget.

I brought my Volkswagen Jetta here to have the dealership tend to a recall. They fixed it at no charge to me, and scheduling the appointment was easy, too. The folks working here were polite and professional.

We had a great experience buying a car from Heather and Kirsten at Dick Hannah. They were both easy to work with, personable and reasonable, and we ended up with the car we wanted at the price we wanted! Very happy.

Unorganized, poor customer service, seemed they couldn’t care less about my vehicle. No one I have known has had a good experience here I’m unsure as to how they aren’t a two star. For the sake of your vehicle and peace of mind never go here

Waiting for ever for someone to come help !

They had a sales rep who had only been on the job a month and a half not a lot of experience and I got denied because Ally reported something erroneously.

Christopher was my salesman. He was very personable and honest. Negotiated a good price. I will be sending my son to him to buy his first car. Great experience.

Kirsten was the absolute best salesperson I’ve worked with. I’ve worked with many in the past. Hands down my favorite experience. Would highly highly recommend!

These people went above and beyond for me. My situation was a messy one, moved here with little to nothing with barely a job secured. They fought from open to close to put me in my new 2020 Jetta. From back to back bank phone calls, to establishing an application that got me approved. It’s hard not to get a car here.

We just had a wonderful experience with the nicest and most genuine sakes rep TJ. He was awesome, definitely ask for him to make your purchase experience great! Very pleasant sales manager Travis. Overall, weve purchased numerous vehicles in our adult lives and this was the best by far.

I cannot say enough good things about this dealership! I emailed the store and got a quick response from Kirsten. She asked what I was looking for in the car/price and sent me options and we set an appointment. She had the cars ready so I easily picked the one and we took it on a test drive. Kirsten was funny, personable and made the whole process easy and quick. I left with the exact car I wanted at the price I asked for. Thank you Kirsten and Dick Hannah for making car buying an enjoyable experience.

T.J was down to earth and made the whole experience very enjoyable. They filled my tank with gas and It was the weekend so on Tuesday they called and said they found me a better interest rate and lower payment. They offered to fill my tank again if Id like to come back out there and sign new documents. Great experience. 3 1/2 hours from walking in the door to driving off in my brand new car.

Great experience working with Christopher W. during the purchase of our Volkswagen. We drove a few different models and were not rushed or pressured and felt we got the deal we were looking for. Would definitely recommend coming in if youre in the market for a Volkswagen.

Kirsten was amazing. Best sales rep I’ve ever worked with. Would recommend her to anyone!

Well I knew what I wanted so that helped, I just did a simple Google search for a VW place and the first place en-route was Dick Hannah VW. So I went there and was greeted almost immediately. Very friendly staff all laid back. I felt no pressure and they were willing to listen to what I wanted. Chris my salesman was more then helpful and was willing to go above and beyond. His care and integrity I noticed right away. It was really amazing to work with him and he couldnt have been a person to buy a car from. I had a excellent experience through out the whole process. Even then finding a better financing deal then the one my bank offered. I truly appreciate the experience and will be doing it again when time comes for a new or used ride. Or when I decide to try out the hybrid VW. Ive been to other dealerships in the past, I didnt expect the first place to be the right place. Thank you Chris I hope I can bring you more customers.

From beginning to end, my experience with Dick Hannah VW has been above and beyond exemplary. Kirsten took my phone call and was very inviting and affirming with all of my inquiries. TJ took us around the lot, and showed us all of the cars that we were interested in. He was incredibly transparent and helpful with every step of the way. We drove off the lot with the car we wanted, at the price we wanted. Couldn’t be happier.Jeff T.

I had a great experience at Dick Hannah VW. My sales person, Kirsten is fantastic. I got a beautiful new SUV in the color I wanted. Merry Christmas and Happy New Year to me. 😊

Kirsten is awesome at her job. It made buying a car fun and not stressful. We will back in a couple months to buy one for my husband... Thanks so much for making it enjoyable.

Outstanding service. Chris was extremely helpful and accommodating. Would definitely purchase a vehicle from Chris again.

Christopher did such an amazing job helping up get our perfect car! No hassle, he listen to what we wanted and made out time at the dealership very enjoyable! Thank you so much Christopher!

I bought an e-golf, great little car. Michael did a good job of showing me all the features and getting everything set up for me. I did not expect to actually take possession of the car that day ( so was there with my old car that I was keeping, alone), so he drove the car to my house - he was very personable and attentive.

Kirsten and Kori were AWESOME to work with. I really mean that. It was great getting the car, but also so nice to work with such genuine and friendly people.

Have yet to purchase but when I do it will be from Tyler! As someone who doesn’t know much about cars in general he has been making my first car buying experience incredible!!

Christopher was absolutely amazing and made the process quick and easy. He was funny and personable and didn’t try to push me on anything, just wanted me happy. Would highly recommend.

Teran was great ! He made the process very easy and was sure to sanitize the cars we saw together! Love my new car !

Perry and Travis and the finance team were helpful and efficient. I had done some research on the hybrid and features I wanted in a car. This was the first time I had purchased a brand new car. They made the purchasing experience go smoothly and helped me understand all the options for how to make such a big decision. And I was in my new vehicle in a fairly quick amount of time. Looking forward to working with the Dick Hannah family in the future.

Chris is a great sales man

I visited Dick Hannah earlier this month with my son, and after asking a few detailed questions about vehicles needs, our salesman, Noe led him straight to the vehicle he ended up buying. We test drove different cars, but with the original inquiries into what my son was looking for, Noe already had the right VW Jetta for him in mind. Very, very happy with the whole experience! Thank you for putting him into a great car.

Edit: 10 months later and the content of my review has vanished. To summarize: 5 star service department, 1 star sales department.My experience with the service department has consistently been excellent. Dayton and Chad have taken great care of me on several occasions. Communication was great, service was fast, no unexpected surprises. Service on the weekend is a dream. I will likely have my next service performed here.Sales was a different story. I did a lot of research on my purchase and knew what to expect for our area. I made it very clear that I intended to pay cash for the vehicle. After some negotiation, I was told that I wanted too much car for my price. To make matters worse, I was not given a competitive cash price - I was told I could only reach a competitive price by leasing the vehicle and buying out the lease after 3 months.DH sales went by the high-pressure sales playbook. I was told to initial random pieces of paper to commit to buy at certain prices, shown phony screenshots proving that DH was making a pittance on the sale, the whole 9 yards.In the end, I went elsewhere and found the vehicle I wanted at the price I wanted with no high pressure sales tactics or suspicious lease scheme.

I really appreciate how far they went to get me into the car I wanted. Perry was so helpful and entertaining throughout the whole process. Best salesman!!!

Michael B, was great right off the bat! Was not pushy what so ever. Very friendly and professional throughout. Looking forward to hopefully purchasing later tonight.Hopefully we get a great deal!

I had an an amazing experience at this dealership. They treated me with respect. They also helped me get the car of my dreams. Thank you Taylor and everyone else that made getting a car here a positive experience. I am extremely happy with my new car. Thanks again!

You get an email and a phone call from the manager calling and telling you we have a deal, only to drive half hour to dealership and they pull a fast one. Even the manager said they quoted the wrong car. Not my problem. Don’t stretch the truth and tell the customer we are a couple hundred dollars off just come down we will get it done. In reality we are a thousand dollars or more off of a deal. The sales rep (Martha) was wonderful and thoughtful, but I find a bad experience in a different state only to be only matched with a poor experience in this Portland Volkswagen store. My advice if they read this review, don’t play games and be straight up with your customers.Modified review... I spoke to the manager and we clarified on the phone some of the miscommunication. The general manager seemed very concerned about my experience and was truly apologetic about the problems. I appreciated the call and after all is said and done we did not buy a car, however I would come back to this particular dealership for a new car purchase. Ownership of errors bad communication means a lot to me and and the effort to correct the situation to provide a good experience is something they do value. He would not have taken the time to call me if this wasnt the case.