I called to make an appointment for a state inspection. Very friendly the next day early in the morning. All good. I bring the car up. I see only one guy working . 4 bays available. Drop the car. Fill up a form. No receipt. No nothing. I asked him how long it will take. He tells me 2 hours maximum. This was 9.10 am. At 12 pm I go there to see whats the status. No one touched it. They came up with the story about an inspector been busy with another car but by 3 pm will be done. Lies. After 10 min they called me scared that they cant do it, inspector is busy. Lies. There was no inspector. It is only 1 guy working. And By the way the state inspection is 135 when everywhere else is 80. Do not even enter in this shop. Avoid it. Total unprofessional.

My husband took the car to Potomac Auto Care on August 6, 2021 for air conditioning issue. Because he didnt bring back any estimate of cost, I called the shop asking for details the next day and asked for the car back because we had to use the car for some urgent business. I was told the car was undriveable and was taken apart and they had to put in a new radiator. I was very surprised as we had a new radiator just installed two years ago and we just topped-off the coolant a few days ago and multiple people had driven the car since until it was announced undriveable upon arriving at the shop. I asked them over the phone if we could have the problematic radiator back and was promised such, but when my husband went to pick up the car on August 9, they told him the old radiator was discarded. They charged more than a thousand dollars and the air conditioning wasnt fixed at all. Without a car on the morning of August 9, I had to escort my son to ride a bus, which his first time, to attend a school program 4 miles away and on his way back he got on the wrong bus.

I was buying a car and wanted to ensure it would pass the MD Inspection before purchasing it. Everyone at Potomac Auto was extremely helpful and timely in helping me to ensure the car was safe and met all standards. This was also my first time buying a car so they helped educate me on the process and how to be sure the dealership did what they were responsible for. Now I have a completely certified car and mechanics I trust :)