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Advance Auto Parts
12 Moser Rd, Pottstown, PA 19464, United States
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Advance Auto Parts
Comments
Al
Review №1

My family and I went in assuming we needed a new car battery and the very knowledgeable manager Chris checked on it for us and let us know it was just a lose connection. He helped fix that, put on new wiper blades and helped us get new jumper cables. Very happy with the service there.

Da
Review №2

Keeta helped replace my battery and did a professional, excellent job. I was very satisfied with my service and highly recommended this location.

Gw
Review №3

I just moved to this area and went in to get some items for an oil change, there were two really kind gentleman behind the counter who helped me the entire time. They even checked my cabin filter for me which definitely needed to be replaced, and they even put the new one in for me. They have excellent customer service and I really appreciated them taking the time to help me

Jo
Review №4

I really hoped this store would have been good, did not have to be great just good. Unfortunately today this store proved that it could not even be a good store. I asked for a part, I was told if it was not hanging in the isle we do not have it in stock. I said ok, could you please order it for me. I explained what it was that I needed the guy looked perplexed, and asked if I had a part number? I said not but had the old one with me. He said without a part number he could not help. I asked if he could look it up on the computer he said no. I shock my head and left the store. I stopped at Auto Zone. The person there was a great help, found what I needed left the store. The only thing this store has if convince of location. There is not one person there that has any idea what they are doing. And yes, I have been there on many occasions, always leaving frustrated from the lack of help from those behind the counter who would rather listen to music, gossip and eat there lunch in front of everyone. If I attached like this at my job, my employer would have me head! Will Not Be Going Back!!!

Ha
Review №5

Took battery in to get checked and charged, did pretty good doing both.

To
Review №6

A good place to shop, but small inventory. It always seems that they have to get my stuff shipped in...

St
Review №7

Got some wiper blades in there today. The guy at the register I apologize for not getting his name was very helpful. normally its like pulling teeth to get them to install the wipers for me. but he actually asked if I needed them installed. I didnt have that vehicle with me at the time, but it was very good to see that they willing to do it without asking. good place to get Auto Parts!

al
Review №8

They were helpful and looked out for me in my purchase.

Je
Review №9

The staff made things right. My son bought a part that he did not know that he couldnt return if he opened it. It also doesnt help that Advance Auto Parts doesnt have any information on their receipts and people are forced to read small print in a window sign explaining it. The staff showed a true understanding of the situation and upheld core values to make sure the customer left happy. Chris and Keeta, thank you for your hard work and due diligence to always do right by your customers.

Ch
Review №10

Lady clerk was mad because she was wrong, throwing stuff on counter, major attitude problem, NEVER SHOP THERE AGAIN!

St
Review №11

LoVE AUTO ParTS StoreS...Im WeiRD😀 I know A few thinGS☺️

Me
Review №12

I dont know her name but she is very knowledgeable about cars and the parts

Ja
Review №13

Very friendly and helpful staff

To
Review №14

Very helpful and friendly. Good location, easy in and out.

Ma
Review №15

Nice employees, quick, and helpful.

Br
Review №16

Customer service is nonexistent. I just got yelled at by one of your employees. Two people told me Id get my money back. Then I find out its only on a store credit. After my experience, Im never going back again. Took 10 minutes and 3 people to find an item I asked them to hold for me last night. Made me late to my appointment to get the item replaced. Not to mention Im replacing a piece that worked fine for 7 years then needed to be replaced twice in a year and a half. Youve seen my receipt, you should the return policy and be able to explain it to customers. And I dont appreciate being verbally berated in public over your staffs attitude and inability to communicate.

Ma
Review №17

Went in to borrow an axle/spindle nut impact set, the guy there was incredibly friendly and helpful. The tool itself Im pretty sure was brand new and worked great. Plus you get 45 days with the tool or something so I dont have to be in a hurry to take it back and can hold onto it for a few days should you need to use it again. The fact they open at 7:30 was also a huge plus since I was able to wake up pick up the tool and start working nice and early before its ridiculously hot.

Cr
Review №18

These folks are pretty reliable. I usually get basic stuff like oil filters and batteries. They have Die Hard batteries now.

La
Review №19

Nice clean place with a prices are extremely high

Jo
Review №20

Went in the store an asked the heavy color woman if I can return some items without a receipt an she said with a attitude NO wow didnt need a attitude but the return policy says you can but youll get a advance auto parts card no cash so who is lieing?

Ka
Review №21

It was great. Chris took very good care of my car. He put my Car battery in very quickly and my husband and I really appreciate it.

Ju
Review №22

Great customer service and the lady knows her stuff

Ja
Review №23

Great associates, quick and responsive. Tested and replaced my battery like the pros they are.

Da
Review №24

Was not happy was store. Service was very slow.

Ed
Review №25

The people are nice and they know what theyre doing..

St
Review №26

The service member who saved me money Thank You ! This place has great employees.

Jo
Review №27

Pottstown, PA store - Just wanted to say what a great customer service oriented team is here, modeled superbly by Courtney. She (and Kyle I think) were extremely helpful to me several times as I was dealing with some issues (windshield wipers, and brake light). Highly recommend them!

Jo
Review №28

Good.

Rr
Review №29

Nice store and good selection

Pr
Review №30

Got what I was looking for and the guy who checked me out was very polite and courteous. Which if youve been in auto parts stores recently you know what i mean

Jo
Review №31

Quick service, good deals

Sh
Review №32

Jason was most helpful in reassembling a remote car start out of the kindness of his heart and with no charge.Super friendly and knowledgeable service. Extremely pleased!

Ma
Review №33

Better parts than AutoZone

Fi
Review №34

Buy most my parts here. Associates spend to much time goofing off wile customers are in line

Ta
Review №35

Anthony was a Great help to me tonight he went over and above to help me! He has great customer service skills also. Thank you very much Anthony stay Blessed and Stay Strong!

Mo
Review №36

Shakeeta is excellent definitely a team player helping customers in the store and outside the store. She always makes sure the customer is satisfied and always has a beautiful smile on her face !

Sc
Review №37

Great job of installing a new battery in my car about 20 minutes before closing. Justin did a great job in very cold weather.

M
Review №38

These guys are great, very knowledgeable, and they have what you need!

Ge
Review №39

Another store that no longer carries a product that I use

Fr
Review №40

Seriously bad. They actually tell you to go down the street to the competition. You have a better chance of getting a contact high than what you want from the store. PS why is the excuse always on the truck. Ugh.

Ca
Review №41

Friendly service- this is the place I depend on to get car parts.

ch
Review №42

Very slow service. Seems to be that was your every time I shop there. Auto Zone is faster.

Re
Review №43

It was fast and curtious service. In and out under 10 minutes! Thank you.

Ke
Review №44

Always very helpful kind and courteous staff!

Av
Review №45

Friendly staff and great selection of products

Li
Review №46

Great customer service..Store manager, very helpful and friendly

Pr
Review №47

Terrible. Guy behind the counter was rude not only to me but anyone he came in to contact with, I hope he was the owner because if not he is definitely causing store to lose customers. I would drive 59 miles out of my way not to have to enter that store again

tr
Review №48

Friendly employees

Tr
Review №49

Great service at this location, even if they dont have the part or parts you need, theyll get them, friendly and some knowledgeable staff helps too

Su
Review №50

Ladies did a amazing job

Ro
Review №51

Always good prices, knowledgeable people

Da
Review №52

Sales man was very very good much help and knowledgeable thanks for the help

Da
Review №53

Great selection of auto supplies. Helpful staff.

Ad
Review №54

Good service, parts readily available or there in a day or two and military discount is a big plus!

Sh
Review №55

Very helpful. Always have what you need but are a little pricey for oil

Na
Review №56

They are always very helpful and courteous!

Br
Review №57

Nice!

Ki
Review №58

Harry was rude and wasnt sure how to install my wiper blades. He was banging on my windshield trying to replace the windshield wiper!

Kr
Review №59

Sales people were rude and grumpy. I talked to 3 different people and all of them were like that

Be
Review №60

Guy at the front desk was not overly excited about working that day.

Ur
Review №61

Ford sometimes changes parts halfway through a model year. This store looked up the part we needed.

br
Review №62

Had what i needed good job

Fr
Review №63

Advanced Auto usually is about the right price your going to get

Pa
Review №64

Great place, they are very friendly

br
Review №65

Please fire Harry he is the worst person Ive dealt with.

Dy
Review №66

A bunch of morons working here, ask to get a reading on my check engine light, they said they couldnt find the machine to read the code! Wow!

Wi
Review №67

Nice people and good pricing

Ma
Review №68

You can get anything you need for your car gere they help you out as well if you want to do it halfway yourself.

Do
Review №69

Poorly stocked and not helpful

Ka
Review №70

Manager is great

Ni
Review №71

Normal auto parts store, however the service is rather slow. Ive gone a few times and find it takes long to check out. I try to avoid it for that reason.

Mi
Review №72

They have what you need.

Ed
Review №73

Great store

We
Review №74

Great customer service

Je
Review №75

Great auto store

Ki
Review №76

Thats girl i dealt with was useless

Ru
Review №77

Not the most knowledgeable service.

Ro
Review №78

Friendly and they hire women

Do
Review №79

Very helpful

Pa
Review №80

Great prices!

Pa
Review №81

Got a window wiper.

Wi
Review №82

Its ok

De
Review №83

Very helpful

Mi
Review №84

Friendly environment

Ci
Review №85

People are nice

Je
Review №86

Free check engine diagnostic

Sh
Review №87

Good price

Information
17 Photos
87 Comments
4 Rating
  • Address:12 Moser Rd, Pottstown, PA 19464, United States
  • Site:https://stores.advanceautoparts.com/pa/pottstown/12-moser-road?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 610-718-8707
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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