Called and requested a certain paint and they told me they had it in stock, drove a hour over to the store and they in fact did not have what I asked for and tried to sale me something completely different! Wasted 2 hours of my time, not to mentioned lied to me and then wouldn’t take any responsibility for it. Very disgusted with this store.
I have been to this store 6 times in the last few weeks with many projects and all of the different employees I have purchased from have been extremely helpful in helping me find the right products. Very professional, courteous service
Love SW products but unless you are a large purchaser or commercial account, avoid this location. They have shown no interest in the DIY customer. I gave them two chances, months apart. Give your business to another Sherwin Williams location. I did.
Didnt have what I needed so cant say too much good or bad.
Great service and top notch products.
Though the store was extremely busy, the young associate who helped me could not have been nicer or more attentive to my needs. Yes, I stood for a few minutes waiting to be served while the young men working in the store finished up with other customers, mixing paint, running supplies from the back to the front of the store. But when it was my turn, the employee who assisted me made my little project (my 6 year old daughter’s bedroom) a top priority. He helped me pick out the right product and assured me he would let me know when my paint was mixed and ready to go. By the time I was done picking out my supplies, I had my paint and was out the door. I was so thankful for the efficiency. And even though the store is obviously a go to for local paint pros, I wasn’t made to feel like a nuisance with my small DIY project. I very much appreciated that too! The added bonus is— the SuperPaint is a great product and my kid is thrilled with her new room.
The service was fast, yet none of the employees wore masks. COVID rates in Cobb Co are high.... Unexceptabe.
This is the first time I was in this place and I have to say it was very different than I imagined. They seemed to be out of alot of product. Empty spaces everywhere.
Covid changes in-store experiences. They did the best they could, but the wait was very long and the service rep forgot to give me a stirstick and opener. I understand but it was another trip to another store.
Good selection of colors and helpful staff
Good service, fast time for the amount of people who were there. Great color matching.
Im a supervisor for a painting company so I come here often and the people are on point to help in every way. Ive even made friends with some workers too
The employees here are VERY helpful!! I had 3 cans of paint that Home Depot screwed up, and I felt like I had just wasted so much money because Home Depot wouldnt fix it. Well, I just brought it to this Sherwin Williams and they fixed it, no problem, no charge! Amazing people, seriously so nice!
The store is clean. The staff is professional and knowledgeable. Great service. Very satisfied with the products that we purchased and used on the exterior of the house.
Fast service, no waiting in line. Sales person was very accommodating. My paint purchase was selected mixed and purchased in 10 minutes.
Great service, and the store is always so clean and organize. The staff is always extremely helpful and nice.
Great paint selections and helpful, knowledgeable staff!
Great selection and help by human. Computer links to other brands color palette. easy and close and my pro painter uses them
The customer service and product knowledge far outweighs anything the the box stores can muster. Plus, the paints cover so much better.
This one is hit or miss. We have better luck with paint matching at another location.
They have the best paint, great color selection and great customer service too.
Consistently one of the best Sherwin-Williams stores in the Atlanta metro area. Joshs leadership is reflected in his employees, be they trainees or long-term employees.
No one helped me to purchase paint brushes. Tossed the brush back and left. Best deal was just to go back home.
Good service.
Went in the first time to look at chips,sat down maybe there 20 mins. The young girl there did ask when I came in if I needed any help. Went up with my chose of color to get a sample and they didnt have the base paint to mix the sample. Maybe tomorrow they said. Went back couple of days later to get sample, two guys working neither one friendly, got my sample and a couple of days later went back to get the paint, the guy who waited on me was not friendly, the phone kept ringing so he kept having to stop talking and answering my questions and then he didnt show me what the paint looked like after he mixed it. End thoughts I think if youre a contractor and buying from this location regularly you get good attentive service but if your just coming in for a gallon not so much. Just my observation.
Good pricing if they have a sale. Good customer service.
The team at this store is always helpful and speedy. This store is in the top 5 in the Atlanta metro area, with this one being in the top 2 overall with their top notch customer support and their expertise - especially Josh and Sam.
Great knowledge of product and very helpful. Personal and quick to serve
I buy all of my paint from this location now. I purchased a few gallons from a Sherwin-Williams in Dunwoody. Well, I was painting and the wall was soaking up the paint like crazy. So I went to get another gallon from this location. The sales attendant warns me that I should use a primer with the color I was purchasing. I said, well that explains it lol....and mentioned that the Dunwoody store did not tell me that. He ended up giving me a discount on top of the current sale going on, which was very much appreciated.
The young man that helped us was very helpful and informative and Sherwin-Williams is a great product
They are very helpful and fast!
I luv shopping with Sherwin-Williams!
Good customer service and good pricing.
Excellent. Great customer service.
Quick and accurate service. Staff is friendly and knows their business.
These guys at the store are great !! Helpfull and courteous every visit
Knowledgeable staff and great products. Never have an issue with anything from Sherwin Williams
Great store with great staff to help with questions.
They are staffed by very knowledgeable and helpful folks
I love my SW store!
Very helpful, bit expensive, but still good
Good customer service.
Great service and product
More than 40 mnts just to get 1 gallon of paint long line of people and the worst is that a friend of the manager came in the store and skip the line and the manager charge him for his thing and left before any body else 3 people mixing paint only one taking orders very bad service
Very professional and courteous.
Always professional and helpful.
Helpful, fast, and accurate.
Best paint, period.
Spilled quart of paint there
Excellent service
Good knowledge and advice
Nice staff
Good service, very professional and a lot of quality in paintings
Perfect 👌 !!!!
Variety in paint and accessories
Attention and collaboration