Very poor customer service on my kx 85 its been sitting here for 2 1/2 weeks and nick the service rep. Doesnt even care about the job done on my bike. Asked for an oil change 2 new tires air filter that was ordered almost 3 weeks ago. Oil change wasnt done the tire was just sitting in store and said cant do oil change cause have to warm up bike thats been sitting there for about 3 weeks His demeanor is very poor and doesnt really care from his expression on his face. Told him im never coming back and he says ok we will cancel air filter delivery and snickered about it. Just dont know how he has a job must know someone

Go Az and their staff are very helpful and knowledgeable, and they made my recent purchase extremely smooth I will definitely buy my next machine from them ( purchased a turbo s dynamix)

When you cant find any good customer service in the valley you start looking elsewhere, and thats when I found Star Island Motorsports.Beyond happy with my experience with their staff and my sales rep Ryan Ray, he went above and beyond and had all the paper work ready to go so when I showed up with my family we were in and out with our brand new Can-am loaded up on the trailer within 20 min.I will never step foot into a RideNow ever again.Thank you to the team at SIM you have a very happy customer!

Dave was awesome helped me find all the parts and accessories is needed. Knows his stuff and was super helpful definitely looking for him next time I go in! Good selection of parts and gear as well good prices

We put a deposit on a Honda Talon 4 months ago with Star Island, and had a written buyers order. Since that time the dealership was purchased by GO AZ. The Talon finally arrived and GO AZ would not honor the sales price. They were going to charge us over $2200.00 more. They super inflated the freight and builder prep fees. I called 3 different dealerships and the out the door price was $2000 to $3000 less then what they were charging us. The official Honda website shows freight charges, GO AZ almost double it. They OVERCHARGE! Although we will have to wait for another Talon, we won’t be taken advantage of.

Man these guys are the best! They helped me get my bike running so good! Had an awesome time thanks to the guys at GO AZ Motorcycles!

I went in with money to buy a side by side. The salesman was nice enough but clearly a novice. He showed me what he thought was the best for me and my wife and when I was ready to buy that day he said the owners wouldn’t let him sell anything that we saw. He suggested going to another dealer. I was a motorcycle dealer for over 30 years in Ca. I have never seen such a process in my life. I called two other dealers and made a deal over the phone for a good price and they are delivering it to my home. I wish I could have purchased from my local dealer but they would not let me. It makes one wonder.

Friendly. Professional and prompt. In today’s COVID world they have amazing customer service. That’s saying something. Highly recommend using them for everything Polaris.

My seven year old daughter and I stopped by to look at helmet for her. We were looking threw their inventory when from across the showroom floor Dave asked if we needed help. It was great that he noticed us. We gladly excepted his help. Dave was great, the best thing was that he engaged with my daughter and included her in the process. He was genuine aged knowledgeable. With Daves help we found the perfect helmet to satisfy or needs. Thanks Dave we will see you again soon.

Awesome place with a great selection of fun toys! Service department is fast, friendly and reasonably priced. Highly recommend these guys!

Just spent 700 dollars on 1000 hr service. 200 was new drive belt. The battery was never touched as promised and I can barely shift because the linkage hangs up. I would expect better for that kind off money.

In the last year we had about 15 motorized vehicles had to have work on many of them and I will just like to say that every single time Ive been to Star Island Motorsports Ive been very happy with three of the times that I went went to Sunburst Motors and they have one of my bikes for more than a year and still never got it fixed yet they offered to buy it and did I will never go back to their again and Outdoor Sports they say there are six to eight weeks out anytime you want to get something worked on and parts are so much more expensive I got a set of tires for one of our street bikes at Star Island mounted and balanced for $30 less than what outdoor Motorsports wanted to charge me just for the tires and then they wanted to add another hundred and sixty for mounting outdoor Motorsports is way overpriced I will never go back to their for anyting they charged me more than $200 for a set of handlebars that I wish now that I had bought from them because everywhere else I can get them for a hundred and forty I will never go back to outdoor sports for anything after I get my handlebars dont waste any time trust me just go straight to Star Island Motorsports and stay away from sunburst they are a joke

I was actually nearly finished with the process of buying a quad from another dealer when that same dealer called me and informed me that someone else had just put a deposit on the same quad that I had been working on buying for two days. My loan was already approved and the salesman had actually told me that I could come sign the paperwork and pick it up only to call me back 20 minutes later and tell me that It was sold to someone else. The dealer offered to find another but I was so furious I didn’t want anything to do with them.My experience with Star Island Motorsports was the exact opposite. When I found out they had the quad I wanted I told them that I would come pick it up the next day. The owner was actually the individual who took my call. He provided me with all the price numbers upfront so there were no surprises and everything was on the level.When I arrived at the store everything was nearly ready for me to sign. The process was super convenient and painless and the owner came up to introduce himself to me and thanked me for my business. The owner and staff seemed like genuinely nice people. If every dealer experience was like this people wouldn’t hate dealing with salesmen so much.

Helping a friend get their Honda to the shop.The men that helped unload it were fantastic.

Nice selection for all off-road needs

Always a 5 Star visit!Awesome customer service and priced better than expected!

David at the parts counter was very helpful with helping me find out information about a Polaris quad I just picked up and he was very friendly. The other gentleman who checked me out and helped me with my helmet was also very nice. Definitely recommend.

My brother came up for the weekend from out of town and wanted to take a look around at the bike shops, etc. Thats about as much as I know about motorsports! LOL I was immediately impressed with how spotlessly clean and well maintained this place was. Top notch. That tells you something about a place. Friendly staff helped my brother with all his questions. Good experience. Awesome inventory. Wow.

Knowledgable and experienced sales people and they dont ignore their customers. I drove here from Phoenix because of the way the local dealer treated me.

Typical motorcycle dealership. They seem to be catering most to side by sides as there were very few motorcycles on display. Im sure they can probably order just about anything youd want, but as far as in stock supply, theres better dealers out there.

No one even came up to ask if I needed help. Or just anything. They all ignored me. 🤷🏼‍♂️ I’m not going to go beg to buy anything. I don’t need to, but a little customer service goes a long ways.

I must apologize I was harsh I realize the mechanic by accident broke my brake cylinder I also realize the mistake on my bill but if you got the Bill you would have flipped out to however we must learn to forgive my 2016 victory Vegas 8 ball they dont make anymore so I am very protective of my bike good job on the seals oil change and fixing the problem it was so nice to ride today I had so much fun I look forward to seeing you guys again

Huge shout out to Adam. Just purchased a 2019 KZ900RS from Star Island and Adam was so helpful. He went the extra mile to make sure I got the best deal possible and even came in on his day off to help get things done. Im very Happy with how smooth things went.

Ryan the sales rep he was a good guy the dealership took care of things and I was very happy

Horrible customer service here. Employees were more concerned with having casual conversations with each other then offering help or suggestions. Will be driving down to the valley for future purchases.

Shout out to Dave who went over and above to help me find a quirky part for our Polaris RZR. The part I needed had been discontinued because of the age of our machine, but Dave went through a lot of effort to find an alternative replacement. Even though the part was not that essential and was an inexpensive piece, Dave treated me with exceptional customer service and was committed to helping me find a resolution.Star Island Motorsports is a great place to shop and the team is never pushy. Highly recommend this place!

Excellent service at Star Island! Needed a tire and oil after riding from Canada on my way to Mexico. Scott, Dave, Nick and Zack gave me the best service Ive seen in a long time! Thanks guys!

What can you say about them? Besides the fact they Rock! They have become part of Ray and I family. Bought several utvs/ and quads. Best staff. Excellent Service. Keep up the great work! See you all soon maybe for the next Rzr 🤘

Place is clean, staff is helpful and I wish I had more money....

They did a good job on my husbands bike

My wife, daughter and her friend stopped by to compare a Polaris RZR and Can-Am a few weeks back. Adam helped us out and he was great! He let us test drive both vehicles to see which one we liked best and we ended up buying the RZR a week later. We live in Scottsdale and had a hard time finding one in the valley to fit our family, and Adam was great throughout the whole process in answering our questions. We love the RZR and appreciated Adam. I highly recommend this place and the people who work here.

Great service. Got me right in and fixed problem. At reasonable price. Cant ask for more than that. Thanks !!!

Will not honor price of a unit pre-ordered with money down. Wants 6k more than they initially stated after a down payment was made.

We dropped off our UTV for a recall notice and to do maintenance work. They discovered a problem with a sensor and alerted us to it. The covid hit us and we couldnt get there to pick it up. Nick kept telling me no problem, you can leave it here. Finally 3 1/2 weeks later, we were able to pick it up. Such a friendly group!

Our family has purchased all our off road toys at star island and wouldn’t go anywhere else. Best service and best deals.

Need more variety but decent place

Great help every time I need help with parts of just understanding how to work on something.Listen to the Techs and ask them what they would and wouldnt buy. I know that they have had turn over but what place doesnt have that currently.Had a tire pop while parked in my driveway very odd. They fixed the tire at no cost. Great service.

They had the part I was looking for in stock.

Daves the man!!! So friendly. So helpful. So cheerful! Shopping made fun!!

Scott is awesome, we were in and out quickly and got a great price on our Ranger. Will definitely go there for service and future purchases.

10 out of 10 the place is amazing

Worked with Scott, Lisa and Zack... Helpful, knowledgeable... Great to do business with!!

Very good selection inside, but we went there and spent 10 minutes walking around the front, followed by another 10 minutes at least wandering around inside. We were the only customers in there and not a single employee bothered to come up and ask how we were or if they could help us at all. Such a bummer they didnt bother to come up and offer assistance.

Had everything we needed. Great counter help.

Cant say enough about how professional these men are that work here at star island.I ride a bike that not all mechanics will work on but they helped me here and Im very grateful. Loyal local customer.

Very informative they sale OME equipment at a reasonable price. Best place in North Az.

No help whats so ever. I walked in with my son to look into buy a dirt bike and i felt like i was invisible. Very disappointed

We are buying a side by side. Service was great.

Their shop looks busy. They sell parts for Honda generators. But we had to order all the parts

I want to say thank you to Star Island Motorsports, and Adam Martinez for going way above and beyond to accommodate his customers. This is the way its done folks, no bull, no extra fees, and first class service. Star Island actually beat everyone in the valley for pricing, and could all use a lesson in customer service from here!

First time I have done business with Star Island Motorsports. Bought a set of tires for my Gold Wing. Dave in Parts was very helpful and gave me a very competitive price. Before calling and speaking with Dave, I expected a high price quote for the tires given our somewhat remote location in Central AZ. Not the case at all, I received a very competitive price.

Adam Martinez was very helpful in getting the exact x3 we wanted, had parts ordered, and was delivered ahead of schedule.

EDIT: After constant battery issues, I contacted the battery manufacturer and my battery was made in 2009... When I bought the bike, the battery was dead and the dealership told me they put a NEW Battery in it which was a lie. Because of this, my display no longer displays the mileage which seems to be a somewhat common issue with these ducatis. The only way to get my mileage to appear is to take it 2hours away to a ducati dealer and pay for them to unlock the milage. STAR ISLAND MOTERSPORT IS A JOKE.I purchased a motorcycle in May. After wondering where my plates were (over two months), I contacted the mvd to find out it was put under a misspelling (two letters three keys away) of my last name. Mvd says it was the dealers mistake and the dealer claims its the mvd... Well, almost five months later after the dealer supposedly fixing it, its still not fixed. Im absolutely fuming over this MASSIVE ERROR by the dealer. (my temp plate has the misspelling which is done at the dealer, not the mvd). Im looking to move on and sell the bike but I DONT HAVE MY TITLE BECAUSE OF THE SAME ERROR. I dont write reviews but after the numerous bad experiences ( yes, this is not the only bad experience at the dealer/ service) this requires a review. Save yourself the massive headaches if your in the market/service for anything they offer.Update: my last name has been fixed but they had the wrong address. I told multiple people at least 15 times its unit A1 not unit A. Now I have to pay to have my plates and title sent out to me.

Service overall good but did have an issue. I asked put new Bridgestone tire on. They went out way to install in my need of time. I left feeling good without inspecting. Later I had to install new backtire while in Phx. They found my previous tire was not a Bridgestone and that what Star Island installed was not compatible with my bike. Went back to Star and it appears they will make it good. Mistakes happen but I was told they were a dealer for my make of bike and expected more. Creating much time and trouble due to their mistake. Still service manager has been extremely kind.

Submitted multiple quote request over the past two months online for a $15,000 Ranger. I have never once been contacted by sales department. Took my money and my business elsewhere. Go AZ Motorsports in Cottonwood is highly recommended!

No pressure while looking around at the different Polaris RZR’s in stock. Knowledgeable sales staff. Showed options that were available. Great experience with financing and paperwork. Had an opportunity to talk and purchase some items from parts department. They were very helpful, courteous and knowledgeable about everything. All in All, Great Experience.

Starting at the beginning. We were there looking to purchase a UTV, after taking our time looking at the vehicles we were interested in for about 5 minutes we were greeted by Adam, he gave ample time prior to approachingus to look without being pushy. Thanks for not attacking the customers like a pack of sharks. As for Adam, what a respectful and knowledgeable young man, he answered all of our questions and gave us a deal that was very fair. The vehicle itself is a blast and the trailer we purchased is high quality not like a box store trailer. Give this young man a raise.The staff there was amazing we took a while to get the paperwork complete since we were enjoying the conversation with everyone, this was on us not them there great.I highly recommend anyone looking to make a purchase to consider Star Island. Thank everyone.

Star island Motorsports is by FAR the friendliest place on the planet to buy an off-road vehicle. The staff is the kind that go above and beyond to satisfy the customer. They make you feel like family. The prices are comparable with any other place Ive been. They are honest completely. I wont go anywhere else! My husband has probably purchased a dozen off-road vehicles there since the early 90s. Scott, the owner is the kindest human being Ive ever known. THANK YOU STAR ISLAND MOTORSPORTS!!!

Adam was awesome during the purchase of our Razr Pro! Picking up wasnt...it wasnt ready and had to wait a long time while they cleaned it. (after they said they would move it inside but sat outside in the snow)

No need to travel out of town to find a great deal or dealer. Star Island excels in every category. We purchased our new Polaris from them and everything and everyone was knowledgeable, patient, helpful and courteous. We got what we considered a very fair deal and Scott Walz even went above and beyond to make us happy. We are very happy with our purchase! The parts dept is great and has a great inventory. Nolan in parts is the best. Havent tried service but if its anything like sales and parts it will be top notch also.Keep up the great work Star Island, youve earned a loyal customer.

Bought 2019 can am maverick x3 turbo mid NOV, took forever to get paperwork to register it, took it out couple times now in the shop 4 wheel drive leaking. Not happy that now we have it in the shop had plans for over Christmas to take it out. Never thought would have less than 200 miles on it and already having issues

Fantastic service department! They are honest and do a great job. I wont take my Honda anywhere else!

Large selection of helmets. But not enough sales staff on floor to help. So I left to spend my money else where.

Super friendly and knowledgeable service Department. Highly recommend.

I went into Star Island Motorsports for some 110 VP Racing fuel and some spark plugs for my DR-Z 70 and they were extremely helpful and quick on their feet to get me what I needed and they really outperformed on customer service. I’m definitely recommending friends to this place and I’m for surely coming back for anything I need I the future.2 thumbs up for Star Island Motorsports!

Walked in with a Honda M/C front wheel and its flat Tire Saturday at 3:00. Nick in the Service Department inspected the wheel, the flat and cracked 11 year old tire, tube, etc. I was back on the road as good as new in less than 1 hour! Super nice, effective and reasonably priced. Earned my Motorsports business and gratitude.

Great customer service on the sales side. No hassle buy. Gave me good price the 1st time. They dont hide rebates or charge assembly fees, etc. like the big corporate dealers. Honest & Upfront. Cant ask for anymore

Just bought a motorcycle from star island and I’ve never been more happy to give someone my hard earned money. Their competitive pricing, immaculate showroom and world class customer service has made me a customer for life!!!

Just purchased a new Ranger, absolutely awesome experience very fast service! We were in quite a bit of a hurry while we were there Adam got us out the door and did such a great job! Will be doing more business with them in the future. Thanks so much.

Just want to say I got a brand new 2020 drit bike from them and I have only had it for about 2 months and it lockup why I went to leave my yard so whent up there after work to talk to them about it and ask if it was warranty and I was told yes thereeen that asked me if I had it with me I said no then they said how fast could I get it to them I said I can have it there in 30 minutes they said ok so I had my friend bring it up to star island when he got there that took it straight into the shop and just started working on it then 5 days later they tell me that its not warranty and I never signed any thing for them to tear my bike apart and cris was just trying to get money out of me and said he can order me after market parts because they are cheaper ( after market parts are not cheaper ) and that he needs to look up how long it takes to do the job he said it is a 12 hour job at a 180.0 and they all ready took my bike all a part and all so didnt care about anything than trying to say its Suzuki fallt when it was there felt u should never tell someone that there bike is warranty and then tear into it and then say after 5 days later that it has no warranty took my bike all a part and now I have no bike and not only that its even worse than so dont buy anything from them cris is a money hungry pig

I went in to look around and get my son some hats because he loves the variety there ... well one week later I am a proud owner of a Ranger.. Everyone was great they made sure I was comfortable looking around without the pressure of a “salesman” but conveniently there to answer any questions I had. Financing was a piece of cake too!! Definitely won over a new family !

Tara is an awesome service advisor! Great communication and really wants to give you the best deal! Super sympathetic to hunters and fixing their problems!

Customer service was terrible. Had to go to Phoenix to purchase a rzr

These people are so knowledgeable and kind. They go above and beyond the call of duty. If there is a question, they always call and make a suggestion. We wont take our motorbike anywhere else.

Very nice employees and very helpful

First time I’ve been to star island Motorsports I really like this place the guy behind the part counter was awesome, very helpful and friendly, I’ll be back

Nice assortment of moto accessories, and they were able to order in Kawasaki parts for me. It took a bit of time, but I think this is on the parts warehouse and/or the mail system. Friendly staff.

Friendly and efficient. Just bought a bike, will buy from they again!

Best place for parts and service and buying a new bike or quad highly recommended

I was on the second day of a 10 day motorcycle trip when I picked up an Allen wrench in my rear tire on my BMW R1200RT coming in from Congress. The damage was not reparable.Time was critical for me as I had to get to Eagar before nightfall.Everyone, from parts to service, was great! The parts guy found the perfect tire and the service manager squeezed the job in between other jobs and had me on my way pretty quickly.I dealt mostly with Terra (who was the one who rolled the completed wheel back out of service for me), but everyone I talked to was wonderful and genuinely concerned about seeing me back on the road.A heartfelt thanks to all of you and I wish Id paid more attention to names.

Wow part dept will tell ya they’ve got it but they don’t.....ask for a specific (really specific) part for my bike, they said they had it, drove 2 hours to get it got there and “oh you want that..........ya we don’t have that” SMFH not even apologetic horrible service wouldn’t send my worst enemy here.......EDIT to respond to the comment below Defiantly not a communication error I told your service clerk exactly the bike i had and exactly the part i needed and installed. He explained he had a rim strip I again explained no thats not what I need put on hold few minutes later was told that you indeed had what I needed and that i could be installed today. So i drove 2 hours to be shown exactly what i explained i didnt need twice. Then told by a manager that since i added a tubeless system to my bike theres no way they could have known what I needed. I explained that this is a KTM factory tubeless system to which i was told to go talk to the parts Dept. Thats not a miss communication thats poor training and poor service sorry to say

Well nobody talked to me the 20 minutes I looked at motorcycles and riding gear. Their selection of riding gear also was lacking both trad gear and safety. And nothing I looked at was for the abundantly well nourished feller. I now remember why I dont visit.

Every time I go into this store I stand there forever waiting for someone to talk to. I feel like Im a ghost and no one can see me. Ive had this happen at least three times.Also why does your website show that you are open on Mondays at the top of your site but shows closed on Mondays at the bottom? Are you open on Mondays at certain times of the year?

This business is very disorganized and poorly managed. They don’t have a computerized system to keep track of orders or for the departments to communicate. I went into the store to order parts for my Ranger and it took 45 minutes for the person to figure out the right parts and order them. Then I had to wait in the service department to schedule my serice. They told me that I couldn’t bring my ranger in to have the parts installed until all the parts had all arrived. I repeatedly called the store the following week but no one could tell me if the parts had arrived. I finally went into the store and it took the person in the parts department over an hour to find all my parts. There were 4 other people waiting in line, grumbling and complaining while they waited for him to find my parts. This was Friday and they promised they would have the parts installed by Saturday. By the following Wednesday they still weren’t finished. I picked up my ranger and parts and had another dealership install them. I won’t ever do business again with Star Island.

Excellent service and sales dept. Always try to be as helpful with me when I go in!

Wonderful experience. Very friendly and knowledgeable sales staff every time. Don’t waste your time with anywhere else. Go to Star Island!

I was looking for a truck rack for my ohv. They just said no. So i left and bought what i needed from toyup.com

The service guys are pretty cool. Ive met the owner and had warranty work done there before. Over all a pretty good experience. My last visit I got some tires put on my wheels i brought in. They used so much tire lube it was spewing out onto the tread for 2 days. I had to wash my tires a few times. Even after washing and riding a few additional days the lube was all over my sidewalls. I guess this wouldnt be bad if I rode in a straight line but these were sportbike tires and we like corners. I still like the shop but all my friends get tires mounted elsewhere and there is never an issue. I have a friend that goes trough 3 sets a month and doesnt have this problem with other places.All in all. Dont use so much lube!

Customer service and the Polaris 1000 we rented was outstanding. The equipment was well-maintained and very clean unfortunately we didnt bring it back clean haha . We took the trail to Crown King best trail ride Ive ever !!!

I personally think front counter is great specifically Duane he has always provided the best help possible I have also worked with there service department and they did work on an older bike not many other shops wouldnt touch which was greatly appreciated but with that being said I would not take my bike back to that shop again put if you ever need parts or gear the front counter has your back knowledgeable salesmen, good prices, alot of parts in stock 👍

Third time wasnt the charm here.First time I went here I took my Ranger in for a basic service, everything was done correctly and all was well.Second time I took it in to have the carrier bearing replaced after it fell apart on a ride. This was explained on the phone making the appointment and again in person at drop off. Couple days later I got a call to say it was ready for pickup and that the tech tightened up the wheel hubs. When questioned about the carrier bearing I was put on hold while the service advisor checked with the tech. (Mind you the carrier bearing was in 2 peices out of the mount and hanging off the drive shaft, anything over 2mph made a terrible noise and all this was explained to the service department twice.) I was then told to give them a couple more hours and they would get it repaired since they had a new carrier bearing on hand. Ok, everyone makes mistakes.Third time took it in for a 100hr service and was quoted $400+/-. Got the call to come pick it up today, asked for the total....$680!! I asked what happened to the $400 and was told they replaced the drive belt when I questioned them why since they had changed the belt at the last service I was put on hold while the advisor talked to the technician. Turns out they didnt replace the belt and the total was changed to $460. At pickup I brought this up and received 5% off the total. Cool. Then there were a couple more issues that resulted in me asking to talk to the owner, at this point they had already lost any future business with me. After waiting the service advisor came back out alone and offered to replace the belt for free which took less than 2 mins but cost $140?Moral of the story, should you decide to go here for service at the very least check to make sure the work is complete and you are getting what you payed for.

Well I cant say much about their sales department but I would definitely NOT recommend their service department ! I say this because after living in a residential neighborhood near them for 5 years I know for fact they dont respect your property. They race through our neighborhood constantly at excessive speeds giving the saying Drive it like you stole it a whole new meaning! Its such a shame seeing some of those beautiful machines being beaten on by such bad mechanics, like that custom chopper that just blasted by!

Best customer service out there.. Really friendly staff that will take care of all your needs.

Brought in my RZR 800 S because it was over heating, they had it three weeks said it needed a new radiator cap ($50). I know they didn’t test it, because the first time I drove it more than 20 minutes, it did exactly the same time. What a colossal waste of time, I’ll never use them again.

Excellent experience! Very attentive and experienced sales staff. Thank you so very much for all of your assistance.

Always great to work with 👍

6 days now in your shop for a simple warranty repair. Thats not right. Still waiting...

Great place to go to friendly staff who are always very helpful with questions or getting work done I need. Would recommend to anybody looking for great service and good deals!

I was on my way to Phoenix to buy a used RZR but decided to stop by Star Island first and to my surprise they had exactly what I wanted. But the best part is that is was $1000 cheaper than the Phoenix dealer prices! I was totally satisfied with the entire buying experience and Alan in the service dept. answered all my questions pertaining to the maintenance on it. I recommend buying from Star Island before anywhere else

Good place good people.