I’m torn between a good review and a bad one, so I’ll stick with 3 stars and go in the middle. I had some body work done at the collision center to repair some hail damage. The associates are incredibly friendly, and very professional. However time was a huge issue. I was told 5-7 days to receive all of the parts, however was not notified they had received them and told I could bring in the vehicle for nearly 3 weeks. I realize this is not their fault, but caused by out of stock parts. But then we get into the repair of the vehicle. I was told a maximum of 2 weeks. A month and a half later and my vehicle was finally returned to my possession. This was a huge problem.if a repair is going to take this long, they should account for that when providing information to a customer. I was told when I called after the 3rd week that the dent repair and painting alone would take 2 weeks, so there was no way it could be done in that time frame with as much damage as there was. I should have been told that from the beginning. However Joel was amazing, and when realizing how far past my rental maximum date I was, Was able to speed along the process.

Id give 10 stars if possible.Tania Rose and the guys inthe shop did an excellentjob resolving the repairs on my2015 Toyota 4 Runner.Kind courteous and knowledgeableservice. I expected to have my carreturned clean but to have it detailedoutside and in is greatly appreciated!There wasnt even one hair from mydog on the inside.Thank you all so much... Walt...

All the staff at the GMC service center were great. We had a scheduling snafu but they got my car in and out in under an hour anyway. Fast, courteous and accurate. A great experience that I will likely repeat in the near future.

We recently purchased a vehicle from Findlay Buick GMC and it was the best experience I’ve ever had when it comes to a dealership. Chuck was our salesman and he was awesome. Super kind and helpful with all the information we needed and answered all our questions with strait answers. Would definitely recommend visiting Findlay for your next vehicle purchase and don’t forget to ask for Chuck.

Ino made sure to get us the best deal without wasting our time. He did not pressure us and made us feel comfortable without feeling obligated. His patience and kind demeanor were very appreciated. We definitely recommend seeing him!

I was in need of a collision repair for my new Toyota Highlander. It had been a long time since having to deal with damage to my vehicle. The last experience at another collision service center was a terrible one and I was apprehensive to go get an estimate. I selected Findlay Prescott Collision Center. I walked in to the office and was greeted by very friendly Andria Garcia. She immediately walked with me to my vehicle and took photos and notes of the damage to my Highlander. Andria answered my questions. Andria promised to send me an email by 5 PM the same day with an estimate. I was out of there in about 10 minutes. The estimate was sent as she promised. I sent her a message for scheduling and she responded right away. She stated it would take 3 business days to complete the repair. On the third day, I got a call from Andria to come and pick up my Highlander. The repair is like new! My vehicle was washed as well. I have not had such great service. The process was smooth.Andria was courteous and professional to work with. She is a valuable asset to Findlay Prescott Collision Center. They say you will get a no-nonsense quotation, expert care with a friendly attitude. All of this is true!In this day and age of mostly no customer service out there, this experience exceeded expectations because of Andria and was Excellent and Peaceful!Thank You for Your Courtesies,Richard De Mauro

Everyone is super friendly. They went out of their way to bring me a car from Nevada. My car and experience was awesome. This is our 3rd purchase and I do not see us going anywhere else. Good prices and great people.

Was this was the best experience at a dealership I have ever had? Polite Sales and Service Staff just made this purchase a blast? The actual sit-down was quick thorough, and thoughtful? I was given a great trade-in for my other truck and I am so happy with the purchase of my brand new GMC!...Wait A Minute!!! What Just happened??? I was never supposed to own a vehicle I could not afford!

This was hands down the most pleasant buying experience we had ever had. We had looked at dozens of dealerships, test drove Tahoe’s from all over Arizona and the guys here are the real deal. True blue, genuine people. We dealt with Frank and I can tell you that out of all of our searching, he was by far the best salesman we had. He spoke to us like we were people and not just customers and you can tell that he has a genuine connection with people he speaks with. Martin, the sales manager, had taken his own personal time to call me and chat about what we were looking for and what we needed to make the deal work. Martin had put in more leg work than any other salesman I’ve ever dealt with in my life. These guys will have me as a customer for life. If you choose this dealership for your car purchase, your expectations will be met and exceeded. Can’t thank these gentlemen enough for what they do!

We had an excellent experience at Findlay Buick. The time and effort that was spent making sure our needs were met was insurmountable. We would definitely buy another vehicle and send our loved ones to them. Thank you Frank Shaw and Martin Norris for treating us like family.

Salesman Alex G. is by far the best person and experience we’ve had at a dealership…ever! Super friendly, accommodating and overall great person to be around. Awesome vibes and down to earth! Answered all of our questions and went the extra mile. He was never pushy with any car or package deal we were interested in. Definitely coming back if need be, absolutely recommending him and this dealership to family and friends. Super satisfied!

We worked with Alex G. and had the best experience purchasing a car with his help! He was very kind and helpful, and answered all questions that we had. We purchased from out of state, and he did a wonderful job of explaining the process to us, and making it as simple as possible. The finance manager, Cimeron, was also a wonderful help and joy to work with near the end of our buying process! Thank you, both! We are so excited to have our dream car!

Chris, the manager who helped us was great, he worked with us consistently until we found a truck. With the chip shortage, it took awhile. We appreciate all of his help and patience. We will be back again when we are looking to trade up. Also, Cimaron, who did our finance paperwork was very efficient and we enjoyed talking with her. She is courteous and very professional.Sincerely,Alan and Nancy Becker

Started out as a great experience trading in a vehicle for a new purchase.2 months later they still hadn’t paid off my trade in vehicle. I had 2 payments deducted from my account in the mean time.I have had to call my sales person trying to get an answer & a refund multiple times. They never have an answer & say they will call back. That has never happened.

The manager was amazing, working with me to get the car I really wanted. He was able to clear up all my questions. The staff was very friendly. Some of the sales associates aren’t as experienced as the sales manager which is expected but I do wish they would ask their managers more questions up front. Other than that it was an awesome experience and I would recommend this dealer. Or I would buy from here again.

Wes is very thorough, he knows the vehicles. I feel very comfortable with him looking after my vehicle. Everyone is nice and helpful. Thank you all for your service.

Jason was helpful when I arrived and in estimating the time the service would take. I wish the cost was less.

The service department goes above and beyond to make our vehicles the best. Very easy to work with and extremely polite and respectful. I will probably never buy a car from any other dealership simply because of the Findlay service center. Good job guys.

This is the place to go get great customer service and great deals. Hands down.

Findlays Service Department is hands down the Very Best service dept. Ive ever dealt with. The Manager of the dept. is a top notch professional. 5 stars isnt enough!

Service associates were very helpful and courteous but they did not tell me upfront about all the items I would be charged for this work. When I questioned it they immediately removed the extra charges.

Thank you Findlay Gmc for taking such good care of my Acadia. Jason always does what he says and at the right price.

The Service Dept Staff at Findlay was courteous, knowledgeable, and efficient. Thanks all!RSteve

Bringing my Buick to the techs at this dealership was worth it! They have access to GM bulletins that the local shops don’t, and were able to identify an ongoing issue and take care of it for me! They even helped me out with a loaner car, walked me through the issue in person at their garage, and then worked with me every step of the way. Cannot beat the convenience and customer service from Jason, the tech, and the ladies up front. Thank you!! 🙏

Had a great time at Findlay in Prescott, thank you Andrew for the new truck. Will definitely recommend and will definitely be back. They made the whole process go smooth. Guys, shop around if you must but make sure you give Andrew a call and see if he can beat the other dealership price i bet he can.

As a senior citizen I have purchased many cars over the years. Findlay GMC is without question the best experience in new car purchase I have ever had. The customer service from sales to finance to service to General Mgr was well beyond what is expected. The customer service focus is part of Findlay Corporate Culture. Our sales person was John Nagle who exemplified that culture with attention to detail and follow through. Our experience was a total non-pressure sale and we are more than happy with the result. We were impressed that the General Mgr Jamaal McCoy came out to greet us and congratulate us.Our next purchase will certainly start and end with Findlay GMC.

Best car dealership around! Jeff Chamblee and Martin are great at what they do. Never thought I would ever get my dream car but they made it happen! I am a findlay customer for life, and highly recommend anyone looking for a new or used car to visit this honest, friendly and first class dealership.

I got to the dealership Jeff showed me some cars Frank Shaw was my salesman he is awesome also Martin did his best to work a deal for me to get me in a new vehicle they have gained a customer for life

Excellent customer service by Service Director Brian at the Prescott dealership. He assisted with a Shift to Park issue we were having with our 2018 Acadia Denali. Thanks so much Brian and GMC

I made an appointment online for a service issue and received a confirmation email stating the “Customer Service Team” would contact me shortly. They NEVER did. So, I called the next morning to confirm my appt. and the service dept. said the online scheduling doesn’t work. REMOVE that option from your Findlay menu if it doesn’t work.I brought the vehicle in for an issue and was told it needed front and back brakes($800). We took it to our mechanic for a second opinion and lo and behold, our brake pads have 40-60k miles remaining. It was dust on the pads. Clearly taking advantage of customers on non-warranty issues. Sad for a local business.

The service department does a great job. We came in from out of state and they have been really accommodating. 5star.

Iv been dealing with this dealer for almost ten years they always deliver surperior service fast proffessional and friendly

My experience at Findlay will be unforgettable.Dario Urueta found the truck I was looking for.He along with the rest of the team,made my purchase a very pleasant experience.Thank you Findlay GMC!!!!!!

It would have been nice if the repair had been done correctly the first time the car was brought in.

I was in the market for the AT4 for quite some time. As soon as I saw the vehicle available I submitted a request and Alex reached out to me within 30 minutes. Alex was honest and friendly from the get go. Since I had been in the market for a while I had heard everything from different sales rep about having to increase prices because of shortages. He assured me that’s not what they do. After a week of back and forth we struck a deal and I couldn’t be happier. Drove down from Las Vegas with my family and Findlay was very friendly and helpful. Since this was our first truck we had lots of questions but everyone was patient and understanding. They answered everything we asked and made the process as smooth as possible. I would highly recommend everyone to see Alex and the team at Findlay.

We had a great exerience at Findlay GMC buying our used Highlander. Our salesman Dillon and Frank were helpful, friendly and knowledgeable. Martin the manager was fun, personable and worked with us to arrive at a great deal. Cimeron in finace was great. On a side note, there was a little discrepancy in the advertised price on the SUV we bought. Martin made it right and honored that price. Ill close by saying Findlay Buick GMC has integrity.

Best car buying experience. This crew is super friendly, and I will be back. Martin, Derio… that teal escort though.

Worst experience of our lives and not just with this recent car sale. In June of 2020, we bought our 2016 Yukon- supposedly certified pre-owned. Not even 5 months in, we had to completely replace our brakes- pads, rotors, the whole bit - meaning they sold us this car with brakes already terribly worn down. On to the next, we have had issue after ISSUE with the service department.A few months ago, we had issues that ended up being our struts (We took it to a local shop to figure this out as they had a free diagnostic) they had completely blown (which is not just your typical wear and tear on a vehicle). We called Findlay Service and were greeted with hostility over the phone (again, not the first time). We inquired about our warranty and they said it was expired and they would not take care of it. So, we forked out $2000 out of our own pocket to cover the costs. Mind you, our 1 year warranty he was talking about had been expired for a few days TOPS, we had been hearing the sound for weeks and even took it in to Firestone to see if it was the brakes and they said it was not and they didn’t know where the sound was coming from. So, after fixing the struts our check engine light came on. We took it into O’Reilly just to get the code scanned- it was something simple to fix in our transmission. This time we called Findlay Sales because we were sick of being treated terribly by the Service Department. We were informed that we had a 4 year/ 48,000 mile warranty that would cover this. We were shocked! We called the warranty company to make sure the transmission part was covered they said yes, so we inquired to see if the struts would have been covered and they again said yes! We worked on getting a reimbursement through them, but since we didn’t originally go through them in the first place, they would not. The only reason we didn’t was because the Service man at Findlay Buick GMC told us we did not have a warranty and pushed us away. I am appalled at their so called customer service.**when we purchased this 2016 GMC Yukon, we were also lied to about our signing agreement. We had a co-signer who was supposed to be just that- the CO-signer, however they put us at the co-signer and our friend as the lead singer. This has made things extremely difficulty, because everything is under her name and address. We are not even in their system. They lied about our down payment amount and more. I don’t know about you, but I wouldn’t want to work with people who blatantly lie and I especially would not want to give them my money or time.We are currently waiting for General Manager, Jamaal McCoy, to get back to us as he promised this week. It is now Friday and we have to yet to hear from him. We have spoke on the phone this previous week and again, were treated poorly and told that we, the customers, were wrong. Absolutely disgraceful and terrible service. I don’t know about you, but I will never purchase a car here again and I will make sure my family and friends know to never purchase a car here again, either.

Thank you to Jason at the service center, he provided such great service, got my car concern looked at and followed up quickly with me and got it to fixed! Thank you so much Jason!

We would highly recommend Findlay Buick GMC for anyone looking for a non hassle vehicle purchase. Our sales rep Jon went above and beyond and there was absolutely no hard pressure sales technique involved. He kept us informed throughout the whole transaction making his communication with us the highest priority. Very enjoyable experience!

Findley gave me a great experience with purchasing my new vehicle. They were all very helpful and friendly. I would recommend them if you are wanting to purchase a vehicle.

Easy scheduling and prompt friendly service. Great experience! Thank you!

My buying experience at Findlay was great...could not have been better...I highly recommend them.

Replaced my failed DEF tank under warranty. Quick service

My wife had to take her car for a recall. We take our car there as well for repairs.Buick GMC service was outstanding!It was going to be a 3 hour wait so they offer my wife to take her home and then come back and pick her up at our house once her car was ready.She also had her little dog Rosie with her and the entire staff was super welcoming of both my wife and Rosie.My wife called me and shared her experience and said “ they treat you as if you were worth a million dollars”Mind you this was a FREE recall repair.Can’t say enough good things about how amazing everyone was towards my wife and our doggie Rosie.I will highly recommend.

Andrew was an amazing help we came here after being disappointed with other dealers in the Phoenix area and as soon as we arrived we noticed a different level of costumer care that went above and beyond. This Buick envision is so amazing and comfortable for me with my disability the ride is so quiet and enjoyable. I highly recommend coming to this dealership for your next vehicle!

We bought a new to us jeep. John and Johnny were amazing throughout the entire process.

Jason took great care of me. I was even late to my appointment and they still gave me excellent service. Would recommend being late but if you are know that you will still be take great care of. Also shout out to will the courtesy driver hes such a bright knowledgeable and respectful man. My morning was great thanks to you all ❤

I have bought a lot of cars in my life and by far this was the best experience I have ever had.No pressure and honest which usually you can’t say about buying a car.If I move across the country, I will still figure out a way to buy from them on my next car purchase.

I want to Thank Alex Grijalva for the high quality of service he provided to me. Alex was very professional and listen to my wants and needs. Alex took all the time I needed to select the perfect car I wanted. He is a great listener and was sensitive to my needs. Alex is excellent informed and I felt like he was sincere and very honest . This great man is a huge asset to Findlay and I will recommend Alex to all my family and friends. I want to extend a big thank you Alex you are the Best !Robin Campbell and her Jeep having some fun.

I purchased my truck almost a year ago and this is only the 2nd time I brought it in for anything . First time was just an oil change. This time was for a warranty replacement on a tire that got a screw in the sidewall from road debris. Jason, the service rep, was friendly, efficient, no nonsense - just get it done type of a guy. Even my salesman, Chuck Morgan came out to see if all was well and spent some time with me.I would highly recommend Findlay Buick GMC to everyone.

Awesome service! They do go out of their way for customers!

Original estimate of 10 business days stretched to 17 because additional damage found required more parts orders. Would have liked more communication about the changing completion date...most of the contact for updates were made by me. The SUV looks brand new. The collision team did an excellent job and Im confident they found and repaired all damage.

Truck randomly will not start. Brought truck in explaining the problem. 3 days later without hearing a thing I called them. They told me they could not replicate the problem and to come pick it up. Did they check the cables? Did they do anything? I’m not sure. You would think maybe the mechanic would call to trying to understand the problem? I now have a truck that randomly will not start.

Awesome !! Andrew and Cimarron thank you so much!! Yall are so great!! Thank you both👍👍

Wow what a great experience Martin Norris was great getting our deal done and Cimeron and Alex was great. We walked in and got interduce to several staff and they all made us feel like a part of the buick family. We appreciate everything that they did for us. They even went the extra step and put a bow on my hubby car for his birthday and the staff sang happy birthday. This was the best experience I ever had with buying a car. We bought 2 suvs the envisions. So far we are enjoying them. Thank you so much for taking care of us. And thank you for the best experience we came from Vegas to buy our cars. Kudos to your whole team...

Very accommodating team in Prescott. Super busy dealership with awesome customer service. Works well with other dealership theyre affiliated with to get you the car you want. Thanks again for taking great care of me!!

Knowledgeable staff, even on a recently introduced vehicle. Low pressure negations, feel I was treated fairly. No rush after sale was completed in explaining how to operate the features on the vehicle and explaining services offered at the dealership. Would definitely recommend you visit this dealership if you are looking for a new vehicle.

Didn’t have a good experience buying a truck nor in service. Have tried to contact them about it but have not heard back. My truck, which I just bought from them, came back to me not fixed and dented

I was in a auto accident that damaged my left front fender and grill. Once my car arrived at the Findlay collision center I met with Tania Rose and Andria Garcia they informed of every aspect of what was going take place from quote to final inspection. I received updates of the progress and when additional damage was found as the car was being taken apart they gave me a call and they were contacting my insurance company for approval for additional parts. They called again to say they had approval for the additional amount. Even with the back and forth with the insurance company and having to order additional parts, my car was completed in 9 days. There isn’t a sign that there was ever any damage to my car. It’s as beautiful as the day I drove home 5 months earlier. The workmanship is 100% perfect. I’m so pleased with Findlay Collision center and their professionalism. Thank you from the bottom of my heart.

Andrew A. did an amazing job helping me trade my truck for a new vehicle that I wanted! I live in Flagstaff and the dealership is in Prescott. Everything went smoothly, especially when it was being taken care of over the phone. Of course I still had to drive over, sign a couple of papers, and pick up my new car. In the end, it was worth it! I also appreciate the fact that he came in on his day off to help me get my car a day earlier. I wanted to beat the snow storm that was coming in. Overall, it was a great experience :) love love my new 2021 GMC Terrain!

I am so so happy we chose to go with Findlay Buick. They went above and beyond for my husband and I. Jeff was amazing to work with and all the other staff were so nice. Thank you for our new vehicle we absolutely love it!

They are excellent at getting my vehicle(s) in quickly. They are polite and definitely take care of their customers. I used to go to Lamb Chevrolet and now I wont go there anymore. Only place Ill go to is Findley Buick GMC!

My first time getting service (oil change) and it was a great experience. Everyone was SO nice and accommodating. They were efficient and professional.

Trading and buying a vehicle were very easy.

They are very helpful, not like 5 years ago. They changed help and now they care.

My truck was in for animal damage to wiring and the issue is not resolved. The engine starts now, it wouldnt before, but the oil pressure Guage low warning is coming on and I suspect more we wire issues need repaired.

LOVE my new car. I’ve bought three cars from Andrew Azarsa and Findlay. He always puts in the effort to find me something I love and I’ve been difficult. He’s always been honest and upfront and gets me a great price. Findlay’s customer service & service center are always awesome too. It’s the only dealership I’ll buy a car from. 10/10 would recommend.

Very good information, service, honoring extended service contract and fast service. They actually made an appointment and did the work while I waited. It was perfect! Jason is the best service consultant.

I bought a used car and everything went smoothly and quickly. The salesperson was considerate and helpful and made my car buying experience enjoyable. He even bought my lunch. I usually get a headache when I buy a car, but not this time. Im very pleased.

Alex and Ino were the absolute best!!!Amazing amazing service!Alex was so amazingly nice and supportive, explained and walked us through the whole process of trading in our Toyota IM, to a beautiful 2021 GMC Acadia.Ino finished up for Alex, while helping our friend get his dream car too!He was also so nice and helpful!Thank you to you both!

ANDREW IS THE GOAT (greatest of all time), I mean an absolute life changer !! My initial car buying experience at a dealership was the worst (Oxendale Chrysler, Dodge, Jeep). I thought all salesmen were like ‘Curtis’, not ANDREW ! This guy was able to get me out of a bad loan term and into my dream car !!! What an incredible experience and he’s very personable. I 100% trusted Andrew with this second chance to make a good name for Automotive Salesmen.. Thank you and your team for changing my life Andrew !

Two years later- we love the car but unfortunately are still paying for our lack of research. Sales team’s only interest was making a sale and finance person joke-sweared his way through our financing part as more and more costs came up. Extended warranty was pushed on us as we kept trying to say no to it- which I know is their job to get some additional bonus. As we tried to refinance this year we were told we’d be paying even more per month than now. We just left with a very bad taste. Love the car, regretting giving the sale to this place though- do not feel like we were valued in any way.

Derio is a fantastic salesman; very professional, patient and willing to work with you. He was able to get me into the 2021 Sierra 1500 that I wanted for a fair price. Definitely reach out to him for any of your leasing or buying needs.

Service here is always first rate. Pricing always reasonable, all services available. Staff easy to deal with, thoughtful and polite from front offce to shop floor. Been with them for about 25 years now, no reason to change.

I went to Findlay Buick to look for a used truck. Chuck Morgan came out to meet me. We looked at a few trucks until I found one I liked, which was a 2018 GMC. I was impressed that Chuck let me drive it home for a night, no hard sale. When I came back the next day we talked over what I wanted and came to an agreement. I’m very happy with Chuck Morgan’s knowledge and help. Findlay gave me again a fair deal on a auto buy.

John Nagle was excellent! The service provided exceeded our expectations. John made multiple trips to Gilbert, AZ to let us test a GMC Sierra and to deliver the truck. John and Johnny, the sales manager, worked with us so we could ultimately purchase our Dream Truck! You guys rock!

Everything was easy and straightforward. Andrew was very friendly and easy to work with.

Thank you for great service.

Body shop is awesome. The hospitality and customer service is great. Unfortunately, the sales department is horrible. Almost 3 months and Marcos never called back. Liberty, bit my head off after she told me not to worry she was on it. The owner should really look at his sales people and start from scratch.

About a month ago, while camping in Prescott from out of town, my dad and I brought his 2020 2500HD truck in as we noticed something different when idling. Brian and the team in the service department was quick to get it checked out, even identified a recall/computer update on the truck which they performed and ensured everything was good to go. Fast forward...I went in yesterday to grab a part for my truck as I just purchased a new 3500HD and I needed my hitch adjusted to tow my camper (this was after Affinity RV down the road wasnt able to help me). Once again, these guys were able to take care of me without delay. We didnt purchase our trucks from this dealer, so I cant speak to the sales department, but the service department is spot on and have earned my trust as they know how to treat customers with care and respect.

The best experience, I ever had buying a car. No pushy salesman. They actually listen to you. And they make sure are 100 o/o satisfied, they treat you well. Definitely recommend to every one.They also dont play games, about making the deal.👍👍👍👍👍Never had a bad experience with the service dept. Either!

Chuck Morgan was super. Would work with him again. Zero pressure and tons of knowledge. Thank you Chuck

Chuck Morgan was wonderful and we had excellent experience thank you we love the new car.

I’ve bought several vehicles from Findlay group my recent experience with Findlay gmc has been not so good I got a whole list of why I’m giving one star. sales and service department need to work on customer service won’t be back

Nice and fast service when you have an appointment.

Andrew the one that helped me was awesome. He was so helpful in letting me drive whatever I needed to drive in order to find something that I truley liked. He explained things clearly so I could understand this whole process. The other employees were also helpful but I really liked Andrew. He was clear about everything and did everything he could to help me and get what I wanted. Everybody at Findley was awesome. Thank you

Thanks again Derio for communicating with us by text and phone until we were ready to make a move and then making it as easy as quick and easy as possible when we were on the lot. I appreciate your quick and reliable accessibility :)

I will honestly say that the whole start of the car buying process was great, and the staff helped out a lot, but things went downhill fast after that. We were told by their team lead and the sales guy that the deal looked good, and we were given the car, and we left happy, we didnt have the contract as they were working on the approval two weeks go by, and NO word. so I went in to ask what was the status. I was told the deal was approved, but it was shy of 4,000 dollars. he told me to give him some time. He is going to work it out. I said ok and left and left to go to work. My wife is in love with the car even though its used and we are paying close to the price of a new one. We were willing to pay for it. A week goes by, I stop in on my way to work and am told he needs to get approval from the GM, and he would need about an hour, and he would call me. 2 hours later, I called him to find out whats going on. Its then being told his GM said no, and they wanted us to come up with the difference after they already cashed the check for the 1000 dollar down payment we gave them and what we were told they needed. We brought the car back after my wife was still upset about the whole deal. They returned the down payment and then told us as we walked out the door that if we change our mind and want it, the approval was good for 60 days. I did some digging and found out the trade-in value for the car we were trying to buy is 20,000 dollars less than they were trying to sell it to us for. And that a brand new one would be 1000 dollars higher than their asking price. I spoke to another friend of mine who is a sales director for another dealership and showed him the paperwork we had from them. He said they offered us 2000 dollars over the new sticker on our current car because of all the profit they had in the one we were buying from them. I am truly upset over this whole deal and the lack of accountability from this dealership. I will not do any car buying or recommend to anyone to shop at any Findlay Auto Group dealership again. They had the approval and could have easily made the deal work.Edit: 4 days later no call from the customer experience manager. Will update again if and when I hear from Findlay2nd edit: UPDATE: a week later still no word or conversation with anyone. Again be careful shopping for vehicles with Findlay Buick GMC of Prescott . Aaron did contact me to try to set up a meeting with the GM but conveniently the one day a week am free he is busy all day. I have had enough of this run around. Nor found a resolution to these issues.And to the owners updated comment yes the deal was in my Wifes name. That makes no difference the deal was to our family. Yet another excuse. Again you had an approval and the only reason it didnt go through with other banks is because according to the Bank and I quote The amount Requested exceeds the value of the vehicle. ”

What a First Class team there at Findlay GMC in Prescott! Had a couple annoying issues with my pickup and Jason, Brian, Vinny, Valerie and Troy went above and beyond to get me fixed up. I don’t buy a lot of new vehicles, but when I do it will be from Findlay in Prescott. Thanks to all of you for your great service.

Alex G was a great sales representative and quickly helped me find exactly what I was wanting. Johnny M in financing did an excellent job in helping me find a great lender and got my interest rate down lower than initially expected. As a first-time buyer I would highly recommend going to Findlay. Thanks guys!

Your team has a great attitude for the people that come in for service. Very nice experience for my first visit.Thanks. Jim Catterall

I worked directly with Andrew and bought a vehicle that works wonderfully for what we needed it for! Thank you so much Andrew for making our experience so easy and enjoyable! I know where we will be purchasing our next vehicle and who we would want to work with again!

VERY GOOD SERVICE. TIME IN TIME OUT GOOD. JASON HELPFUL. 5 STARS.

As far as the service goes, this dealership does a great job. I have not had any issues. The shuttle driver is also very personable and provides a great service.

Andrew Azarsa did an amazing job assisting me in finding a vehicle. He was professional and found me a great deal. I bought my car 5 months ago and am very happy I went with Andrew at Findlay GMC in Prescott.

I had never financed a car before and woke up one morning and decided that today was the day. I called and talked with Andrew who gave me options on cars and was willing to take his time to work out the best possible deal for me and MY needs, and didn’t try to upsell me on anything. I cannot recommend Andrew Azarsa enough. A very nice dude who i was happy to buy from.

Very professional and friendly. Actually corrected more issues then I was aware of.

Jason and his crew are awesome! Friendly, efficient and professional.Cheers guys!

Such incredible service! these two men Chuck Morgan & Johnny Miramon were so helpful and made my first time buying a car a fun comfortable and enjoyable experience even my hubby was happy to get our car from such great people ! thank you guys !!!