Ben Mooney was wonderful to work with! He contacted me immediately when the dealership was notified they would be receiving a 4runner similar to what I was looking for. Since these are so hard to come by, it was much appreciated. Ben was proactive and informative. Great customer service, highly recommend purchasing a vehicle from this dealership. Thanks Ben!

THANK YOU FINDLAY TOYOTA!!! We picked up our new Toyota recently. The buying experience was like nothing I would have expected. Anne at Findlay took plenty of time explaining the buying process and then reviewing the vehicle with us. We asked plenty of questions and Anne had the information for us. She knows her products. Cant say enough about how good she made us feel about our purchase. Corey, another member of the Findlay Team was exceptional. He knows his products and works to get you what you want. Aside from that he is very personable. He is the type of person who is easy to talk to and deal with. We left his office feeling as if we were old friends. A real gentleman. Again, thank you Findlay Toyota of Prescott.

The staff here are very friendly and accommodating. The waiting area is comfortable and clean, and some staff are also car enthusiasts. My service rep Nathan is great, very knowledgeable. I am glad to have a solid local dealership!Got a 2019 Tacoma and a 1988 4Runner :)

The staff was very courteous and knowledgeable about the truck I was looking for. They answered all of my questions I had. They helped me every step of the way since I wasn’t able to get to the dealership and made my purchase online. They are going to have the truck delivered to my front door with a timely manner.

I had an excellent car buying experience at Findlay Toyota. Both sales consultants,Robert and Sarah, were excellent. They know their product and answered any and every question my wife and I had. Because of these two, Findlay has earned my business now and in the future. Thank you Sarah, thank you Robert, thank you Findlay Toyota

Excellent dealer experience both on the sales side and the service side. Shout out to Sarah in sales. Even though I didnt find the right car for me, you were still awesome to work with. Super high five to Ryan in service for getting my new to me vehicle in tip top shape and saving me a little money in the process. You guys ROCK!!!

I had a great experience buying a car here. Alan made the process so easy and I really felt like he cared. Thank you so much Alan and everyone at Findlay Toyota for helping me find my dream car!

Literally the worst possible customer service i could have received. I had to call the sales rep Benjamin back three separate times trying to purchase a vehicle, only for him to tell me he would call me back an hour later, which was at 5 pm (after the previous day he said he would email me at 10 am when he came in, due to him being the original person i talked to about the vehicle, he was who had to speak with the manager on my behalf), the following day he emailed me, telling me the vehicle sold the previous night at 9 pm allegedly. I had previously spoken to Lesley on the phone, who was more than helpful and answered all of my questions, but apparently couldnt take my deposit for the vehicle since i had previously emailed Benjamin, and it turned out Benjamin had already left the office that day as well. If i could rate negative stars i would.

David and the rest of the staff were nice and professional. The service on the car was done in a timely manner. We would recommend this place to our friends. We look forward to our next visit.

Keith was extremely helpful and didnt pressure us at all. He gave us time to make decisions. He also assured us he will be around in the future to answer questions.

I really appreciate that Ryne was able to help me. By referring me to Michael who made the whole process simple and comfortable. The entire staff made me feel welcome from the first day. Which was drastically different from the staff of 5 Star car sales. Who made me feel like I had no business being on their lot. Thanks again

This organization is forthright and honest. The service technicians to the mechanics 🧰 are trustworthy. Also, Toyota products are one of the most reliable autos on the road…

I have purchased a lot of vehicles in my lifetime - Including two Toyota’s from the previous Tim’s Toyota. This weekend, we purchased a Highlander in what was the smoothest transaction ever! Alan Hoover made it such a easy time. We arrived 15 minutes before 7 pm closing time, (Sorry Alan!) and in less than two hours, we headed home in our new car.I generally don’t like salespeople. Usually I get so annoyed by their style, I walk out. Alan is not the typical salesperson. When I told him what I wanted, originally a 4Runner, he offered us a car that would be arriving in October. Really? No trying to shove the wrong car at us just to make a sale. But once he heard our true needs, hauling the grands around and towing a trailer, he pointed us to what thought would be a better choice. He was right! I love my Highlander!! Thanks again, Alan!

Best car buying experience ever! Smooth sailing from the time I walked into the door until the end when I walked out with keys to a new vehicle. No pressure sales whatsoever. Alan Hoover was not only very knowledgeable in Toyotas; but in cars in general and the whole car buying process. Never once did he mislead me into thinking I could afford a car that wasn’t in my finance window. Corey Bray finished up in financing with no unfavorable surprises. Very knowledgeable in finance and works hard to get you the best deal possible! Findlay Toyota is truly a team effort to get you what you want at the best possible price! I highly recommend them.

Great experience! I highly recommend Alan Hoover. He was honest, straight forward and worked hard to get me a great car at a fair price. I did not feel pressured or sold. He genuinely wanted to help me and I am very happy with the purchase.

We just got home with our used, virtually new 2020 Tacoma.The folks here at Findlay made the purchase easy. From Tony Meckaroski, a no pressure, no games, no bs lets work together to find what YOU like, not what I think you should buy salesperson, to Pauly Meyers, the finance guy (who got us a much better rate than we expected) the entire experience was quite rewarding.Thanks, folks!!!

Always a great experience working with all the service writers. Great dealership. Very comfortable place to spend time.

Leasing my 2021 Toyota RAV4 at Findlay was a very enjoyable and satisfying experience. Raz and Kris were friendly and helpful, answering any questions I had and making sure I was comfortable with the deal and the new car. Cory processed the financial paperwork quickly and efficiently. Based on my experience, I would highly recommend Findlay Toyota Prescott.

Keith is amazing! He made buying my Toyota 4 Runner a great experience. I’ve been wanting one for awhile but was dragging my feet. I decided to finally get going on it. Keith answered all my questions. There was no pressure or hype. Made me feel comfortable with my choice. We went on for a test drive and I came home with my SR5! I’m thrilled 😄! If you’re thinking of purchasing your dream car, see Keith Johnson @ Findlay!

My sales representative Tony M was very helpful finding a car that met my needs. He was respectful of my budget and willing to take the time to answer my questions and give me instructions on car functions. He encouraged me to contact him if I needed assistance with anything. Over all good experience. Thanks Tony!Mary T

We were looking for a new truck last week and happened into Findlay Toyota of Prescott and spoke with Marco Palacios in Sales. He was really great to work with, he listened to BOTH of us and showed us what they had on the lot and luckily they had what we wanted, a new Tundra pick up. Their pricing was fair, unlike the dealer up the street who had tacked on $7K more onto their sticker prices! Were details oriented people and Marco was able to positively address all of our issues, concerns and needs. I highly recommend visiting Findlay and speaking with Marco.

My Sons were traveling through Northern Arizona, when the car stopped running. After contacting AAA, I requested my vehicle be towed to Findlay Toyota of Prescott. I called the dealership and explained my Sons were stranded in Kingman. I informed the dealership my vehicle will be arriving today. I was connected with the service department. And a young man named Miguel. I was very impressed with this young mans knowledge, courtesy and compassion with my situation. He had my vehicle evaluated, and provided meWith an Accurate Estimate. And Upon my approval they quickly repaired and delivered my vehicle the next morning. Im very greatful. Thank you

Had a key & fob made for my Tacoma today in the Service Dept. Easy service to set up, shorter wait time than expected & they offered to shuttle me home & back. Great customer service in every way!

Extremely professional, courteous staff! Zero sales pressure. I was able to walk out of the dealership in a matter of hours w/ a new vehicle, and it was probably the best car-buying experience I have ever had to date. My salesperson was Kyle. Thank you so much, team Findlay Toyota!

Nick helped serve me with my concerns on my 2020 Tacoma. He explained everything thoroughly to help me make the best decisions on service. I’m definitely making Findlay Toyota Prescott my new service center. They took care of my Tacoma thoroughly and in a timely manner. Thank you Findlay Toyota Prescott☺️💯

Nick is a knowledgable customer representative that answered my questions and provided additional information regarding the vehicle service. I trust Findlay Toyota to perform service in a professional manner.

Very pleasant experience. I enjoyed working with the Findlay team. Steven Baumer was an excellent customer care person. I dont want to use the word salesman because he was very caring and took his time to ensure we found the best truck for us. He answered all our questions and concerns.Its not often we buy a brand new truck. Im glad we started at Findlay Toyota Prescott.

It was finally time to get a new car, something reliable, and that would last awhile. The RAV4 that we bought is absolutely beautiful, and I’m so happy with all the features of the car! But the best part was how lovely everyone at the dealership was, Marcel and Mr. T were amazing during the main process of finding a car and with getting the paperwork and car services done in a good amount of time. As well as making us feel welcome and cared for (if you get the chance the massage chairs are absolutely amazing). Though I would be remiss if I neglected to mention Pauly from New York and the hoot that we had while signing everything. Findlay Toyota has got my vote for best dealership in Prescott

Tony B. Had the patience of a saint along with Corey in finance In order to get my purchase completed. Also, Ryan In the quote dept, thank you for ensuring I got into just the right vehicle and not letting me settle! While not only a long 8 hr day (which was not Toyotas fault) but having a 2 year old with as well. The whole building assisted with the process and my 2 year old 😉 we loved our 4 runner but we love our new Toyota Tacoma even more!!! Thank youFindlay Toyota for getting the job done! I willcome back again for sure and recommend toanyone in the market!Lindsey F.

Alan Hoover our salesman is awesome - goes that extra mile for sure! We ordered a brand new car and he kept us updated with details of when to expect delivery.After receiving the vehicle, he spent time with us helping us understand all the electronics and also said any more questions he would be glad to help.Our finance man Johnny was also very explanatory-We went with the total protection package since we bought a hybrid. Everyone from the greeter on were very friendly,, would definitely recommend !Thank you againDave & Denise Shipley

Im new to this Toyota, Nathan was so nice. He was very helpful and answered all my questions and concerns. The service I needed was done in a timely manner. I will be back to see Nathan as my service advisor. Thank you for all your help today Nathan!!!

Absolutely best experience you could ever hope to have at a car dealership. My boyfriend had his FJ worked on there and the service department was so nice we both decided to go back to buy cars from them. Most painless experience ever! Marco was our salesman and he was absolutely wonderful, as was Kevin, the guest relations manager who set up our appointment. Could not recommend more!!!

Well our lady that we talked to and helped us buy our truck her name is Sarah sweet and and she really was sweet actually they all Were.All in all it was a wonderful experience they had just gotten massaging chairs even and they let me set in them. It was wonderful The truck is so awesome and we got a really good deal on it.I think the time that we spent there was the best time I spent anywhere in a long time. Thank you Toyota Findley!

Amazing friendly service, really make you feel appreciated here and Benjamin Mooney is amazing at his job, thanks for everything!

The 4Runner has been my all time favorite for a few years now. I have been back and forth about getting one. Carlos has been working with me from the get go about putting me into one, and it finally happened. Pauly and the whole finance family worked their magic! Y’all really did that, God works in mysterious ways! Thank you Findlay Toyota Fam ❤️

Great service! Tony B worked with us. He was patient and kind. Never pushed us to make our decision!He turned us over to Cory who explained everything and left no stone unturned.What a great experience we had yesterday and today!We would highly recommend Findlay Toyota!

After a horrible experience and thousands of dollars wasted at Kia I was so relieved to have such an amazing experience with Findlay. Allan Hoover was beyond amazing in helping us find a new car when we were in a pinch! He was so attentive and communicated so well. Even after buying the car he continued to check up on us. He treated us like family and we never felt pressured. I highly recommend buying a car from Findlay you won’t be disappointed!

Special thanks to Terrance and Mitch for making my purchase as smooth as possible. After identifying a small problem with a used vehicle I was purchasing they did everything they could to ensure the issue was resolved quickly and that I was inconvenienced as little as possible. Overall I had a good buying experience over at Findlay Toyota Prescott.

I had a great experience with Prescott Toyota. Mr T helped me out and Is amazing! I greatly appreciate everything his whole team did to get me a great certified Toyota. I highly recommend them and will be back when I am ready for my next car. Thank you again and know that you and your team are amazing!

Kyle Angell was extremely patient and did everything to make sure my experience at Findlay Toyota was satisfactory. Thank you!

Findlay Toyota Service Department was extremely professional, upfront about all the charges and did the work in a very timely manner. Communication was great and we were very pleased! Thank you to Nick and Jeff for helping us!

Had an excellent experience working with Leslie, Pauley, and Keith! We have not been back to the local dealership since a bad experience under the previous ownership 10 years ago. So happy we decided to go to Findley instead of another place in Phoenix, these three were great to work with and made it all so easy.

Sarah was my sales person and she was wonderful. She did not pressure me into buying a vehicle, and she made sure to find me the best deal to fit my financial situation. I would recommend her to anyone looking to buy a vehicle! Corey helped tie up all the finances and he was also great! He answered every question I had and made sure I fully understood the commitment. Thank you Sarah and Corey!

I was in the market for a Toyota Tundra TRD Pro and needed one fast. Brian W. at Findlay Toyota was the best salesperson Ive ever had the pleasure to work with. Not only did he make the entire process smooth, efficient, and quick, but took the time to let me test drive the truck and answer all my questions. He was extremely personable, friendly, and provided all the information I needed expeditiously and got the keys in my hands fast. I drove up from Phoenix to get the truck and, if ever in the market again for a vehicle, Id definitely head back up to Findlay in Prescott. Thank you to Brian and the team for an awesome experience and all the hard work! I appreciate you guys!

I needed a car fast and it had to be 4wd. This was the only dealership around that had a good selection of what I wanted. Kyle helped me every step of the way and provided everything I needed to make my decision. Thank you Kyle and Paulie and the rest of your team!

The moment that I walked I was greeted by Ryan. And asked what he could help me with. I informed him of my 8:00 am appointment to having the timing belt replaced on my 2002 Tundra i hand him the keys, he informed me about the courtesy shuttle to take me home. I got a call from Ryan telling me that the truck was ready. he contacted the shuttle driver and i was told that they were keeping up a rider and Id see him in 5 minutes. the shuttle driver picked me up and we headed safely back to the dealership. Upon arriving I went to see Ryan about the truck. Ryan showed me the work order and discussed what was done and pointed out some items needing servicing and replacement of certain items in the future. He gave me my keys and i left.From start to finish it was a awesome experience.Findley is truly a World Class Customer Service center. Thank You

Thank you Steven,Ryan and Pauley you guys made the whole experience awesome straight forward right from the beginning, being that I live 3hrs away you guys handled it. Definitely was the best experience Ive had! Ryan thanks for coming in on your day off to thank me thats above and beyond!Thanks Joe Pena 🤘🇺🇸

I did not appreciate the games played with my trade value. I use to have high regard for Findlay. I waited for more than half an hour for numbers. When I did get them there was no negotiation, and their team using the tax credit to incentivize the low ball offer. I suppose in this bull market it makes it easier to screw with people The experience is what keeps people coming back, and recommending your dealership to others, and it was not a good experience at all. tPhoenix, but I guess I will have to again.

Great car buying experience overall! Tony at Findlay Toyota was invaluable to the process. He was always around to answer questions and very knowledgeable. During the entire process he made us feel comfortable and presented with a smile. His passion for what he does was apparent by his eagerness to serve us by making sure we got exactly what we were looking for. Thank you for everything, Tony and Findlay Toyota! Highly recommend!

Smooth process start to finish. Great support personnel and staff. The entire process took less than 2 hours because of the care taken throughout the process to give a great experience. My 11th new Toyota.

Brought my vehicles in for a long overdue recall service. Everyone was very kind and helpful. Charles the shuttle driver was great. Nathan helped me get through my recall service without a hitch. Overall great experience. Thank you.

My wife and I went in to look at a used Tundra they had on the lot, needing more power in a 4x4 truck. Came across Robert P and he took us around the entire lot finding all the trucks we could ask for. Ended up getting an amazing deal and a wonderful buying experience all around. Would highly recommend the team at Findlay Toyota for a no pressure vehicle buying experience!!

Terrible service. When I arrived, every service person was looking at their computer and no one acknowledged that I was standing there. One person made brief eye contact but looked back down and said nothing. I finally asked who I should be talking to, one of the people told me which person I needed to work with ( another one of the people who had been ignoring me). I turned in my car at 8:00 for my 8:00 appointment for an oil change and tire rotation. I told them I was waiting in the dealership. I was never told that the service was complete. Finally, at 11:00, I approached the service person to see what was taking so long. He told me that it had been completed at 9:32 AM. When I inquired as to why they had not notified me, I was told they sent me a text. I showed the service guy my phone and that there was no text sent. He had no explanation. Then I was charged $20 more than the website showed for the same service I received. When I approached the guy about the overcharge, he began to give me a lecture about not knowing about the coupon I presented. There is nothing on the printed add that it needs to be presented at time of check in. This clearly was an attempt to rip off a customer.I believe the dealer desires to provide customers good service but the execution of the espoused service was a dismal failure.

Kind service from nick at Toyota parts and grateful for his help, from the hale Michelson family

Internet salesman Mitch was very good to work with. The finance officer was also very good. I did not feel pressured into buying anything I did not want.Biggest complaint was the waiting time to get paperwork done. Once you sat down it did not take long to complete.

Marco was knowledgeable and accommodating. My wife and I enjoy buying vehicles where we find the best customer service. We will be coming back to purchase our next truck at Findlay, from Marco.

BEST CAR BUYING EXPERIENCE EVER!!! Carlos was exceptional in finding me a great GMC Yukon at a great price! Made my family and I feel very welcome through the the entire purchase, no pressure, and easy finance is why I will be back to buy another Truck next month! Highly recommend Findlay Dealerships, and ask for Carlos Noriega! PS he still can’t play ball and his jumpshot is broken!

Friendly people working here and had some good laughs buying our diesel pickup. We needed to upgrade and the salesman came in on their day off just to help us out. Found some items bad on the vehicle and they stepped up to the plate to ensure that the repairs will be happening.

The only reason they get a 4 star is we had to wait a while for financing. But even then we had Pauly and he made up for it with his kindness and his personality!

My service advisor Nathan got me in and out of there quickly

What a very easy process they made it. Sarah and Pauly were awesome and great to deal with. Would highly recommend if you are out looking for a vehicle.

It took several weeks to get in for servicing. I brought it in for an oil change and my sensors connected. I drove it home and noticed the tire pressure light was on and a tire cap was missing. Now I have to take another day to bring it back for servicing. I was told the sensors were working, if so why is the sensor light still on? Did I really get an oil change? Or was that a story as well?

Findlay made purchasing my new vehicle a stress free experience! Alan Hoover was spectacular and addressed all my concerns and needs so I felt 110% confident in my choice!! I will be recommending him to everyone I know!!

Purchased 2021 Highlander Hybrid Platinum (Moon Dust color) and traded 2019 Highlander. Entire transaction done over text, which is pretty cool. Everyone was professional and courteous. Happy with trade-in and felt deal was fair for both sides. Golf ball size hail rained down on vehicle during the transaction which could have easily squashed the deal....but we worked through it and the SUV is beautiful with just about every bit of Technology and geegaw possible. Highly recommend this dealership...... Nice people.....

The service department has sent me texts saying my vehicle is done when it is not done. It’s gotten To the point I have to call every time and double check the vehicle is actually ready.In terms of purchasing. 3.5 stars. I took my used truck in, which I just bought to get a few repairs after purchase and am still waiting for the 2nd key because they only sold it to me with one key, and that fobs battery is dead.I’d say the service is only slightly above average.

David and Michael in service are the very best in the business, bar none. And we wont buy our vehicles from anyone other than Raz. If you want no nonsense, direct, honest answers, and always stellar service, go to Findlay Toyota in Prescott.

Very Professional, polite and respectful. All questions and concerns, answered and addressed. Went very smooth and as a result, I drove home in a new car. What more can a guy expect. In addition, you should give them all a pay raise. 🙂

Hixon and service team are awesome. Fair price and my work was done in a timely manner. Thank you Findlay Toyota.

What a pleasure to work with the staff of Findlay Toyota Prescott. They made a transaction of trading in my car and buying a car easy, friendly yet detailed. Staff from Sales, finance and Customer Specialist did a great job…special shout out to Lesley!Thank You!

No pressure and very accommodating. Got a great deal on a clean used Sequoia!

Looking for a good quality vehicle? Do not hesitate about checking this dealer out. Sales person was perfect for our style of buying. He knew when to leave us alone and when to stay close knowing I had questions. I will definitely be looking here when it comes time to replace our other car.

Scheduling for service was easy over the phone. When I arrived another service manager stepped in to start the process while the one I was assigned to was working a warranty issue for another customer. Miguel kept me informed as the vehicle was being serviced.

Good service and done as promised. Saved me a long trip to the original dealership.

Great service great people I will go back. Thanks

Almost everything went well. Quick service, my tires were rotated and oil was changed, as well as everything else topped off that needed it. HOWEVER. When I picked it up I noticed a significant steering wheel vibration around 45-65 mph. This wasn’t an issue before. If it doesn’t resolve then I’ll bring it back.

Customer service is lacking. Service department acts like it’s a hassle to deal with you. The manager, Mike, is lovely but he’s the only example of a person in that building to treat my husband and I like actual people and not an inconvenience

Marcell and the sales staff were great! My fiancé and I got an awesome deal and we were treated very well the entire time we were there.I highly recommend this dealership if you’re looking for a new car, they’ll take care of you!

Reliable service at a reasonable price. The major problem was that absolutely no one from the staff nor any of the customers were wearing masks or social distancing. Completely unacceptable for public health during a pandemic!

My husband and I stopped into Findlay to test drive a new highlander hybrid. We got there about 30 minutes before closing, but Robert met us with a friendly attitude and when we decided we wanted to purchase the vehicle, he was happy to stay later to help us get the process started. Robert is very knowledgeable on all the technology specs!We worked with Corey for financing and he made that process a breeze. He helped narrow down a warranty plan that worked for us.This has been one of the best experiences buying a vehicle we have had! Thanks to Robert and Corey!

Nick did an awesome job at service rep. Communicated what was needed and price. Go Findlay!

Outstanding service by Nick and his colleagues. Ready when promised. Courtesy van driver is excellent ambassador for company. Well done all around.

I had an amazing experience at Findlay thanks to Alan Hoover! He made this car buying experience fun and so easy! He was very helpful in answering my questions and even stayed late to let me test drive the vehicle. I had no pressure from Alan to buy, he was very polite and respectful. Thank you so much for making my 42nd birthday a memorable one.

Anne and Keith were great at answering all of our questions in a no pressure atmosphere. Even in finance with Pauly, the numbers were right on and there was no upselling, just a presentation of options. They were also wonderful with our 3 kids. Best car buying experience Ive ever had.

Excellent all around experience. No pressure, honest and up front. Great communication from start to finish. Sale with Steven Baumer and Financing with Corey Bray were both the best experiences I have had purchasing a vehicle.

Bought my first car at Findlay Toyota Prescott and Alan Hoover was the most outstanding salesman I could have asked for. Ive heard horror stories about buying a first car but Alan explained everything in detail and even showed me how to work every single button in my car and hooked my Bluetooth up before I drove away. Felt like a seamless process. I would recommend him to anyone.

Tony was awesome! He was patient with me as I worked through trying to decide to buy used or new and adjusted quickly when I changed my mind. I never felt pressured and he always had good advice to offer. I just relocated to Prescott and will definitely us Findlay in the future.

I really appreciated Tony who sold me my 2020 Toyota Tacoma. He was personable as well as informative and made sure I got the best deal possible. I really admire his work ethic and willingness to answer every question I had. I highly recommend him for all you vehicle buying needs!

Go see Tony M at Findlay Toyota. Or as we call him “Tony Toyota” He’s such an awesome guy. Made buying our car super easy. No pressure and super Honest and upfront. Thanks again Tony. Appreciate it. - Keri & O

Easily the best experience I’ve had at a dealership! Everyone was so helpful and worked with me to make sure I had the payments and car I wanted. Thanks again to Findlay Toyota😎

The entire team at Findlay Toyota was spectacular!! Ben and Steven at the used car building were great, they helped me find the perfect car that met all my needs. Ryne and Temple were very helpful and informative throughout the process. The team went above and beyond to help me with find a vehicle for my family as well. Chris was very personable and helpful throughout the financial process. I really cant say enough about how awesome the crew at Findlay is! When I find myself needing a car in the future, I definitely plan on returning. Thank you!!!

Great place to buy a vehicle this Toyota Rav4 is the second vehicle that I have purchased at Findlay

I will never ever ever do business with Findlay. I went to get an oil change at 8:30 . I waited until 11. When I got home the oil cover was dangling by one bolt. Another encounter was when I purchased my vehicle in June the tires were bald so they agreed to put on 4 new tires. We go to pick it up no new tires. One week later a tire goes flat they said since it was part of the deal they won’t cover it. Not very happy😡

Very courteous service, Nathan communicated very well and I was not left wondering when it would be done or what was needed. Very satisfying experience.

Alan Hoover was a really great salesman. He was very knowledgeable and transparent about everything, which I greatly appreciated. He helped me find the exact car that I wanted and listened to all of the requests that I came to him with. Great experience.

My service rep was personable and helpful. I only needed a tire rotation and he made sure the staff knew I was waiting. I had my car back and was on my way within 15-20 mins of completing the paperwork. Great customer service!

They were able to fit me in which was very nice. This is the first dealership that I wasn’t greeted by an employee at my car. I waited for a while and no one came so I went in to check myself in. This is also the first time that when I picked my car up that my car wasn’t brought to me. It was in the parking lot. This is also the first time I wasn’t given a car wash. I have been to the dealership in Plano Texas for service on my car and Woodbury New York. They were very customer oriented and it was generally a very nice experience. This time I kind of felt like I went to a completely different place. I’m also a little concerned because I feel like my car is actually more sluggish after my service. My car is almost 4 years old but, I literally had to look to make sure I was in drive. The only reason I am giving them a 4 is because I showed up early and they fit me in which is nice but, it may have caused and issue with the quality of service. Ugh.. idk. I just didn’t leave feeling great about the experience. Maybe they should send some of their service guys to larger locations for training? I would like to know that the customer service and service is consistent no matter what location you go to.

I am a first time customer, and I needed my new key to be programmed. Appointment was for 2 pm 21st Sept, 2021, and Miguel took my vehicle in and advised it would take about an hour and a half for this to be done. I told him I would wait in the customer area till it was ready. Around 3.30 pm I saw my vehicle parked in the sun, but I had not been advised or called that it was ready. Just before 4 pm - I waited for Miguel to finish with another customer before approaching him to ask if my vehicle was indeed ready - his reply was that it became ready 2 minutes ago which was not the case as I had seen it parked for a while. I asked him if there hadnt been anyone else available to call the customer when a vehicle is ready, and his attitude was I was busy with customers - would you be happy if I left you standing at the counter to go an call a customer when their vehicle is ready . This attitude was not appreciated and was rude and disrespectful. I will be most reluctant to have my vehicle attended to by Miguel again= he does not have a clue about customer courtesy.

I was visiting in Prescott, AZ and went to Findlay Toyota in Prescott for the 25k Maintenance Check. Left a few days later, headed back home to Dallas, TX. On the way, the Maintenance Required indication came on for most of the trip home. I took the vehicle to Toyota of Plano and they said the Maintenance Required indicator was not reset, so they did it. Also, they did not find my 25k Maintenance Check logged in the Toyota database, so Findlay did not enter it. Fortunately, I had a receipt showing it was done and I asked Findlay Toyota at the time to sign and stamp my Maintenance Log book, so my personal records show it was done. Findlay Toyota needs to work on their Quality and Completeness.

I finally got the exact car I was looking for thanks to Tony! He kept an eye out for me for a couple months and made sure I was happy with everything before/during/after the deal! Everyone was so nice and accommodating! Thanks for the great experience and new car!

We went to Findlay Toyota to look for a bigger vehicle for our family Somaralyz Grullon helped me and my wife with a beautiful white 2018 4Runner we had such a great experience she answered all of our questions with confidence and went the extra mile to get us into the vehicle we wanted.Also I want to give a shout out to Kyle Watson always being there to help us with financing with our vehicles now and in the past he has always been great he gives us exceptional customer service we will always remember thanks for always making buying a new vehicle a such a easy process.