If I could give you zero stars I would. I am a prescribing physician. I attempted to call in an albuterol prescription for a young man who was having difficulty breathing. First, no one answered the phone the phone after choosing “speak with a pharmacist from the automated menu”. Cumulatively, I waited 40 minutes on hold to discuss the patient situation and leave a prescription. No one ever came on the line. I also called and left all of my provider info and the prescription on the voicemail line for prescriptions. The patient went to the store, waited in a long line and was then told they needed a fax in order to fill the prescription. During their conversation I was on hold, but they refused to pick up the phone and talk to me or to call me. No fax was necessary to fill that prescription. You are not only giving misinformation to patients but actually delaying care and potentially endangering people. You should not even be licensed if this is how patients are received into your care.

I had to switch to CVS recently from using the Walmart pharmacy. Walmart was always on top of my prescription refills. For this CVS location at least, their hours dont match at all whats online, which is insanely frustrating. They dont even say their hours when you call and there is no option to hear the hours. Its not worth it to try and call to speak with someone because the wait times are also long. They always say youll receive a notification when your prescription is ready, but thats never happened for me so then I have to check in again just to see if my prescription is ready. Also, they dont give as many pills as the other pharmacy did. I miss being able to use a different pharmacy.

Calling them is an absolutely miserable experience. Its currently noon on a Thursday and Ive been on hold for 45+ minutes. And for some reason CVS thinks its a good idea to remind you every 15 seconds while being on hold to schedule an appointment if you want a vaccine. Ive literally heard the reminder 100+ times by now and it is becoming tremendously annoying.Im sad that my insurance requires me to deal with CVS or I would never interact with this incompetent company again.

I’m sad I have to give them one star. This is the worst pharmacy. Our insurance makes us use CVS and the next closest location is 10 miles away in a Target store where you have to park far away and there is no drive thru. At the end of a long day at work, ya need a drive thru. So I keep coming back to the Provo store. They are routinely out of medications. Does CVS incentivize this store to keep as little stock on hand as possible? If so, they need to stop this practice because Provo CVS is always out of stock on just about every med I or my husband takes.This week I needed a med that my doctor called in on Monday. Today is Thursday and it still wasn’t filled. I had to go in to ask about it because a) they won’t answer their phone and b) they closed the drive thru (and you already know how I feel about drive thrus!) over half the people in line in front of me tonight were turned away and told to go to the Orem store in Target because the Provo store was out of stock. Taylor waited on me tonight when I finally got to the counter (there were 20 people in line ahead of me.) He was very kind and filled my prescription - which I had been waiting for since Monday - in less than 5 minutes. There are two pharmacists named “Dan” there. One is large and one is regular sized. Big Dan is soooo unbelievably rude. I used to take Adderall for ADHD. I can’t tell you how many times he turned me away because he only had enough Adderall for the BYU students. Sketchy. I was told that I was welcome to go to the Orem store since they would have it in stock. So I finally asked my doctor for a different medication. I just wish I could ask our insurance company to let us use a different pharmacy. Believe me, I have tried.

I dont know what happened but in the last 6 months this CVS went from great to absolutely horrible. They dont call when your prescription is ready, they sometimes lose the prescription, and their phone line no longer works so you cant call them to see the status of your prescription. Will not be going here again after coming here for 3 years.

I want to say nice things but I can’t. I have been pretty frustrated every time I try to use CVS. They are so slow— expect wait times of ~30 minutes just in line to get them started with your prescription, then an ADDITIONAL hour or two to actually fill it. They always seem to send you to a different line after already waiting for a long time because the “other worker can help” with your prescription but they can’t.Seriously, will take up a whole day to get a prescription filled.

Dealing with this pharmacy is a nightmare. Calling them takes forever and in general I don’t feel like their staff is well trained.

Pharmacists are fantastic! Were on a first name basis with them and even with masks they recognize us. They are also very helpful, even when busy. Saddens me when I see them receive grief from idiots who cant seem to figure out that its the INSURANCE companies causing the problems and not this pharmacy. They do occasionally have shortages that force us to go to Walgreens and the grocery area could use more variety as well (they used to have Cracker Jacks on the chips aisle but its been some time ... just as an example). Overall, great location with only minor issues.

Yeah this place pretty much sucks. Waited in line 30 minutes only to get to the front of the Line and get told they dont have the product I need. Avoid like covid 19.

Honestly so frustrated with this Pharmcy. Physically dropped off 3 separate prescriptions yesterday, said they would be ready in an hour and would text me. Never received a text, and forgot due to daily night routines. Stopped by after work today, to pick up those 3 prescriptions, and they said that they “just received them from the dr” “they’ll be ready in an hour”.24 hours late, still no prescriptions, no texts and being brushed off because I’m annoyed they are so behind. These medications as are most, are important. But seriously? I wish I could take them to a different pharmacy.Avoid.

Appointments mean nothing. I had one for the covid shot at 5:45. Currently 6:15 and still no shot. Go somewhere else! Dirty and crowded too. Feels like a community public health center.

I sent in a rx transfer request online and the confirmation email said it would only take 4 hours, I called 6 hours later and they told me they were so busy they wouldn’t be able to do it till the next day. I waited to more days and then called them. I waited on hold on the phone for 45 min and they didn’t answer so I drove there and stood in line and got helped in person before they ever answered after an hour and a half.

I’ve always had good experiences at this CVS, except when it comes to needing to use the facilities here. The bathroom is ALWAYS FILTHY, quite literally falling apart (as I saw tonight when a hanging cabinet door nearly hit me in the head) and today they were out of soap and toilet seat covers. I mentioned tonight to an employee that you are out of soap and she said “we are working on it”. What’s there to work on??? You sell soap for crying out loud! For a pharmacy, you are supposed to be about health and wellness. But the dust, dirt and grime that COATS your toilet and under the sink says that you don’t extend your customer service to providing clean facilities to your customers. (Seriously, the whole bathroom looks like it has not been cleaned in a year). And being out of soap during a pandemic when you had already been notified by a previous customer apparently is just inexcusable. I won’t be back until you guys take some pride in your business and show better customer service. This location sends the message that health and wellness is the last thing on CVS mind!

The pharmacy staff did what they could to help me recieve my prescription and patiently worked with me and my insurance company. Never needed prescriptions filled or needed medications. The staff here really helped me stay calm and reassured me to stay positive and that any situation no matter how big or small will be resolved. Friendly staff here. Thanks guys and gals

I honestly didn’t know the situation the pharmacy employees were in, could’ve been under staffed, but you might as well have employed a couple of sloths and it would’ve been faster

Both the store and pharmacy are a disaster every time I go here. EVERY TIME.

They don’t answer phone calls no matter when I call.

This place is a joke! Prescriptions are never ready when they say they will be. Dont bother calling the pharmacy because they NEVER answer the phone no matter what time of day it is. Id go somewhere else but my insurance makes me use CVS. If you dont have to go there, dont!

Pharmacy quit carrying a prescription I need, not telling me they quit carrying it for over 2 months of my not being able to get it filled. Also, the majority of pharmacy techs at this location are idiots and should find a different job and not handle medications.

Very friendly and helpful staff. I was asked several times as I walked through the store if I needed help finding anything. Real reason for visiting was the great new deal they have on Epipens. 2 pack will cost you $110, but with my insurance it was only $15!

Worker was careless and not wearing her mask, when I looked online, CVS stated you could print photos from a film at their stores. When I asked if it was possible the worker sighed has to pause her show she was watching on her I pad, and after restating the question once more, she followed my question with the statement that they could not print my photo. When I told her online had said otherwise, she stated twice, nice try nice try ... in other words... come get this girls mom and let them have a lil talk about basic customer service👌🏼

This CVS is extremely slow to fill prescriptions. The pharmacy staff was not helpful and in the end I am moving all of our family rxs to a different pharmacy.

They sold me an expired medicine and when I when to exchange it they told me that I need to make a purchase again and refund the payment and bunch of unnecessary stuff. I just wanted to exchange for a good medicine!

I have been using this CVS location as my pharmacy for over three years now. I really like it. The drive through is convenient and usually very quick. They are almost always very friendly and helpful. I have two autoimmune diseases and am unfortunately, therefore, on a lot of prescriptions. Some of my meds aren’t widely used and, as a result, aren’t kept stocked; so they (sometimes) have to order them in for me. When that’s the case, the medication is almost always in the very next day!I love how they have the option to do automatic refills on most of my medications. ❤️ And, I LOVE, LOVE, LOVE how they text me to ask if I want a medication refilled (when I don’t have it set up for automatic refill). It’s so convenient and it makes my life so much easier. All you have to do is text back a Y or a N to either get it refilled or not have it refilled just yet.Also, I am on a medication that my insurance will not cover. My doctor checked local pharmacies (on Good Rx) and it just happened to be cheapest at CVS! That made life so much easier, as I didn’t end up needing to make a second pharmacy trip. Not only that, it ended up being even cheaper than the price quoted on Good Rx!I don’t often go inside; but when I do, they are almost always extremely nice and very helpful.My only complaint (and, thus the reason for a 4 star review; instead of 5) is the pharmacy hours. The pharmacy currently closes at 8:00 pm. It would be really nice if they could be open at least another hour, maybe two. I mean, there’s a pharmacy right down the street that is open 24/7! But, there’s a lot of good reasons I do not use that pharmacy. I used to use it, but had one too many bad experiences. It’s worth it to use CVS instead!

I wasn’t let into the store at 11:54 because they closed the doors five minutes before 12. There were six minutes left…

The technicians and the pharmacist are always condescending and rude. I take a lot of medications because of chronic health issues. One of which is a controlled pain medication. When I first brought in the prescription for the pain medicine, Megan looked me up and down and with a snotty look on her face said I seemed a little young to be on pain meds. While waiting for it to be filled, I was then called by my pain clinic and told that they were just contacted by CVS over my prescription because the tech didnt believe it was a real prescription and he wanted to see if I had gotten it straightened out with CVS. With my other medicine, my doctor wrote it out as a 5 day supply for insurance reasons and the amount of pills. So when I went to get it refilled the first time, I was told I couldnt get it filled again because I just had gotten it filled the week beforehand. So I had to explain to them thats correct but its a 5 day supply and it was actually currently longer than 5 days since I filled it. It took three of them with calculators and reading the directions to figure out I was correct. When I filled it the next time and went to pick it up, Megan went to talk to the pharmacist, who came over and started to, VERY LOUDLY, tell me that he legally cant fill it because in the past x amount of days I had picked up x amount of pills. He also brought up that I had just had my pain medicine increased a few weeks before. Mind you, it was like 5:30 on Friday so there was a huge line of customers all standing there and listening to him yell at me. So when I said that it was all prescribed for my chronic conditions, Ive been taking the meds for 3+ years, and he was welcome to call the doctor who prescribed it, or one of the many other doctors on my team, he said that he couldnt and I would need to wait 30 days to get it filled again. Its embarrassing to be confronted like that in front of a bunch of strangers so that they can all assume that youre a junky because a pharmacist just yelled at you for being on too many pills. As if I want to be sick? I contacted my doctors and they said to have it transferred to a new pharmacy, so I did that and was notified by the new pharmacy that they were having issues getting it transferred because the pharmacist wouldnt send it to them. I dont know why he thinks hes so high and mighty and can just decide not to fill someones meds when they have a valid and legal prescription. Or why he thought it was appropriate to keep the prescription from the other pharmacist. Like, hello? Im sick and I dont want to be yelled at by a cocky pharmacist. Or looked up and down by a tech because Im stuck on pain meds. Plus theres like 50 other reviews complaining about Megan, so why is she still employed??

Great pharmacy, theyre quick to fill prescriptions, and have always been very helpful.When it looked like they had run out of toilet paper one of the staff members even got some more out the back for me. :)

I havent had good experiences here. Some workers stop assisting customers well before closing time, and I was turned away for a flu shot because the fellow said he didnt want to do anymore, although I had an appointment for that time. It was very unprofessional.

I’ve had several unpleasant interactions with the pharm tech Megan. (The southern accented, cackling, arrogant, condescending, employee with a terrible demeanor that all the horrible reviews are about.) I have previously delayed giving CVS my prescriptions just to avoid her if she was working- she’s that bad. Then I realized my insurance works with a few other pharmacies in the area, and I made the switch. I can’t believe this excuse of a grown woman still has a job with the way she treats customers, even her coworkers. How many 1 star reviews need to be left? How many times does the pharmacist need to be pulled aside (I’ve literally overheard other patients complaining to the pharmacist about how nasty she is)? CVS, you’re losing business by continuing to employ this brat.

I started to use this pharmacy about a year ago since it is very close to my doctors office, I was enjoying doing business here until they lost my prescription and didnt tell me till I whent to pick it up, the tech that was helping me got very rude and scolded me for not calling before I came,(no one told me I needed to and I never have had to), I ended up having call my doctor to write me a new prescription somewhere else because they where unhelpful. I also had a bad experience with a different tech after being released from my surgery she wouldnt let me get my pain killers and asked me why I needed them in a condescending way, I had to go home and deal with out having any meds my doctor told me to take, I have since decided to not get my prescriptions here.

One of the pharmacy technicians was extremely rude. She had a terrible attitude, and was rude when I asked questions. Even after I explained that I had just got done being in the emergency room with my wife (who had an accident that was potentially life threatening), she still seemed like she was being inconvenienced by my presence. She even scoffed at me at one point. I could of made a big deal about it all but I’ll just leave this review and hope her karma catches up down the road. In short this is the worst service I have ever seen at a cvs Pharmacy (my brother is a pharmacist, and I know something like this would be unacceptable in most pharmacy settings).

I have used this pharmacy a few times (in person and through phone calls) to refill and transfer prescriptions. My experiences have been difficult, the customer service in the pharmacy have been often short and rude with me, I feel like I have had to push to get what I need and that it annoys the pharmacist if my transactions aren’t extremely simple. Refilling prescriptions has also been difficult, there was one experience where I called to get proof of a purchase (so my doctor could refill a prescription for the correct pill) and they told me they had no record of me purchasing the item, when I had been in just the day before and still had the receipt. They told me to call back the next day. I did and it was as if the original phone call never happened, they didn’t know what I was talking about and they had a complete record of the purchase so I’m not sure what happened with the first phone call. These different interactions have made it difficult for me to continue with this pharmacy.

The WORST pharmacy experience Ive ever had, on multiple occasions. They screw up prescriptions all the time, and always struggle to look up our info, but this time was the last straw.They didnt have a prescription medication for my son on hand, so rather than call the ENT and try to figure out what would be best, or call us, they just found an old prescription, from a completely different Dr mind you, that was outdated and no longer relevant to my sons condition, and filled that instead!! And they didnt bother to inform us or the prescribing Dr. of the change. So Ive been giving my son, A CHILD, the wrong medication for a month. Never getting prescriptions filled here again.

Good lord. The pharmacists here are the WORST. We’ve had one maybe two act like an actual human with feelings. My family has chosen CVS pharmacy to fill all of our prescriptions for several years but today is the last day. I can’t handle the very rude robots they have running the pharmacy. I don’t need a show performed for me every time I arrive or call, but I would’ve appreciated not feeling like I was a burden for them every.single.time. -Expect for that one time with an awesome employee who’s name I can’t remember and I wish I could so I could call her to thank her and to also tell her to run from that dumpster fire.

Dan, the manager-pharmacist is extremely rude. No, no cursing but refuses to help a customer with finding a live person within the corporate structure to deal with a scam email that offered a $50 gift card for a survey (site is suspicious in web content filters)Pressed him for a phone number, he lied and gave the call center in the Philippines. (call centers there are collectively known as the Call Centers from Hell) They are not trained in the Philippines in call center etiquettte, are not provided with needed United States Phone numbers, nor do they give callbacks or proper email addresses.This is the second time I have been treated so rudely and unethically by Dan. He needs to be moved from the Provo store as soon as Corporate can find a more worthy replacement

I went to get a flu shot and the lady at the pharmacy desk was incredibly rude and was yelling at her coworkers while checking me in. I felt very uncomfortable. Other than that, the actual services were fine.

They are the worst Pharmacy! I take a critical medication every morning. When I went to pick up my prescription after work, I was told they were out of that medication and I would have to wait until the next evening to pick it up. I explained I can’t miss a day without the medication and they didn’t care. Sorry, there’s nothing we can do is all they could say. Since it was an electronic prescription, I couldn’t take it to another pharmacy. The pharmacist was rude and uncaring. Bottom line... they should’ve notified me during the day to let me know they were out of supplies and they didn’t. Irresponsible, rude, and short on critical medication supplies. Save your sanity and go to a better pharmacy!

TIP: hours listed here are the store’s NOT the pharmacy! Pharmacy is NOT open until midnight.Dan the pharmacist and Caroline bent over backwards to help me over a year ago. Helped me figure out an issue I’ve had with my insurance for years. That has kept me loyal to this pharmacy for over a year.Unfortunately they close super early and that makes it really tough with my schedule. I might have to start going somewhere else.

One of the top 5 worst customer service experiences I’ve ever had. I wish I could find the pharmacist’s name. He was horrendous. I came in needing a prescription (like everyone does) and he said “nope can’t help you, I already reached my max.” I asked if he could help me locate another CVS that might have it or could accept it and he said “nope, YOU can call but they won’t tell you if they can or not” - in the most condescending tone ever. I’ve been in that situation before and they’ve always offered to help call around. I understand having a long day or bad day but there is NO REASON to be that rude when it’s your job to help people get the medication they need, especially when you’re the actual pharmacist. That dude should be no where near customers.

Aisles and aisles of great stuff

Really good, and close to your house!! It’s awesome to go to CVS because it is not only a place where you’ll find medication but also you can do your small groceries!! It’s great

I asked the cashier if they had face masks. He said, I can give you three of these [surgical masks] for $1.99 I said OK, he rang me up, I tapped my card, and then I realized each mask was $1.99. Wait a minue, he said it was three for $1.99. I asked the price if I only got one mask, and he said $1.99. Apparently the number three came out of nowhere. I was late, but had to spend time doing a refund since I only needed one mask. One star for misleading sales tactics and subsequent waste of time.

They over charged me on prescription drugs Smiths wanted $3.00 for 30 days. And CVS wanted $257.00. What a rip off.

This review is for a particular employee, Megan, and not this CVS as a whole. We had trouble getting my son’s prescription processed partially because it was written from an out of state doctor. Megan was the only one willing to problem solve our situation, and work creatively to help us get the prescription my son needed. She greatly exceeds the quality of service I have received elsewhere. If you have troubles at this location, ask for her. She won’t give you the runaround.

Overall a good location. Always room for improvement. Things do run a bit slow here, but in terms of cleanliness and friendly staff, this place has got it. This is an easy place to run into if you need something last minute or you ran our of something and you need to pick it something up really quick. I wouldnt listen to the 1 star reviews. Many are over exaggerating and this CVS location does not deserve a one star review.

LOVE THIS PHARMACY... Do not like Megan :0( I was just on the phone with her, and she was talking so loudly into the phone that I couldnt understand her. When I asked her to repeat herself, she talked louder and so slow. Like girl, move the phone away from your mouth. So I was asking her about a medication (I know shes a tech), and she (in a high school girls tone of voice back talking her mother) tells me to talk to a pharmacist. I go to say thats fine, but Im already on hold. I never call people the B word, but she was totally being one. I was not being difficult, I was not being rude, but if she answers a call in the future I will be asking for a different tech.

Every time I am here the workers are so helpful and kind. I always stop here at the CVS for a mini shopping trip to get things I need and they are helpful in helping me find things and get great deals. Best CVS I’ve been to.

Today is Labor Day so the pharmacy closes at 6:00. I showed up at 5:30 to get my medication. I take a depression medication so I urgently needed it. The pharmacist told me it wasn’t available until the 6th of this month(which is false because I ran out 2 days ago.), but then said he could fill it up tomorrow. I got 3 automated calls saying it was ready for me. and the pharmacist was too lazy to fill it today and I have to come back tomorrow after school. I suffer from withdrawals like nausea, dizziness, etc. So it really really affects me when I can’t take this medications. I will have to deal with these problems while at school tomorrow waiting for my meds to be filled. Not happy at all & this isn’t a medication that can just wait to be filled.

These reviews seem very odd. Ive been to CVS four times now with prescriptions in the store and at their drive thru pharmacy and I have encountered NO problems. If anything everyone has been prompt and courteous. Maybe those employees whom these reviewers have encountered have since ceased to work there? Ive been helped by more than just one person and I have had great customer service at their pharmacy.

The pharmacy is terrible. I have been when there was just a young guy working by himself later at night who was cool but during the day the pharmacist who’s balding with reddish hair was terrible. He was in a super bad mood and you could tell the whole staff was tip toeing around the guy. I accidednly grabbed an expired ID and he freaked out at me about how I was breaking the law. I’ve literally never been treated so poorly by someone who should be at least a bit competent in customer service.

I would prefer to give this location 0 stars. The people here are incredibly rude. I had a complicated story for not having my pharmacy card information and the woman who helped me was extremely annoyed that I was not going to be just an easy customer. All she had to do was look up my dads info in order to ring up my order, and she seemed incredibly annoyed by having to complete that simple action. She said Well we need your dads card number. And I told her how my father said they can just look him up by name. She literally rolled her eyes and sighed heavily, asking what my fathers name was. Tip tap, she found it and rang my order up. Do you need me to write down the info you need for next time? Im gonna write it so next time we dont have to deal with this. She had a southern accent. Please fire her. Thanks.

Weve never had any issues here. They work hard to get your prescriptions out quickly. What people sometimes dont understand is its not just a hurry up and fill the bottle kind of process. I dont know about you but Id want someone double checking medications I need to get better. The reasons for picking up prescriptions are not always the best and I know Ive not always been in the best mood and have seen people distraught because of what theyre going through. I think over all the pharmacy employees do a good job and put up with alot in return.

Always have had GREAT service! Theyre friendly and more than willing to do extra if needed. Ive tried Walgreens and I dont understand the people who say theyre better - theyre not! They told me I had to wait for 2 hours for antibiotics and when I came back it still wasnt ready for another hour! I have never had to wait at CVS for longer than 10-15 minutes. If you want great service in a pharmacy, CVS is the place to go

Like most of the pharmacy mini market stores. A variety of items are available for quick stops. The Pharmacy staff was helpful in making sure certain medicines were compatible.

Great place to get prescriptions filled. Taya is great and very helpful. Often busy but they will usually let you know when & why it is.

This place sucks I asked for Epsom salt and they totally didnt have enough people to help me. I try to ask for help and there was like no one they just gave me this look like really youre going to stand in line just ask for help

Pretty great memories at this CVS, believe it or not. I lived in the complex behind it, and for some reason, I frequented this particular CVS a lot. Their nuts are fairly priced, meds are another story, but Ive always enjoyed their photo services! These guys have seen me in my PJS at 5AM and never judge. Just high five and get on out. :)

Their automated calling system takes a while to reach whom you want and once left a long, false message on my phone. Furthermore, an employee gave us false info on how to refund a cash purchase with insurance, which bad info cost my family perhaps an hour of our time.

The most (and only) unfriendly pharmacy technician I have ever dealt with. I don’t think I could have been treated any poorer. Not worth saying her name but I would look else where for your pharmacy needs.

About three months ago I dropped off negatives to be developed at the Provo, UT CVS. They told me they would mail it into some main place that would develop them for me and that I would be contacted in up to four weeks. I waited about 6 weeks and called and was told my photos were still sitting there in that same CVS and had not gone to be developed. They said they would mail them in immediately and I would get a discount. Months later, and I still have not heard from that CVS. I called again today and my photos were not there. This has been an unnecessarily ridiculously drawn-out process. Those were priceless possessions that I entrusted with CVS to handle with care and in a timely matter and I am seriously disappointed with the poor service at that location and obvious lack of care or punctuality for others possessions.

Prices here are pretty outrageous, even if things are on sale. I came just to use the photo kiosk for a school assignment and what should have taken no more than 3 minutes turned into a 35-minute endeavor. The employees all had a I dont care attitude and didnt care much that their machine was slow and needs replacing. Upon checkout one of them rung me up incorrectly and I had to point out her mistake. Very unprofessional conduct and I hesitate to ever go back.

I wanted to give Dustin a shoutout! Best customer service from him. His always so patient with me and when it comes to fixing an issue with transaction he goes above and beyond. I hope provo cvs knows that they have an excellent employee in Dustin. Thank you Dustin for all you do. Keep it up.

Every time my doctor calls in a prescription they never can find it or make me wait for hours to get what the doctors have prescribed. I just got off of the telephone with a lady because I was calling in advance to make sure that my prescription would be ready tomorrow (because it never is) and she continued to tell me that my doctor cant change the way they do business. Well no kidding that was not what he or I were asking for just to make sure I dont have to go the weekend without my meds. Very rude woman did not catch her name. No doubt tomorrow I will go to fill my prescription and it wont be there or be ready.

Best pharmacy ever. I feel bad that other reviewers have had a poor experience, but that has not been the case for me at all. They are prompt, friendly, and helpful in just about every way. I always receive a call saying my prescription is ready earlier than I expect. I wold pick them over Orem Costco pharmacy any day.

If youre going to list your pharmacy hours as 24 hrs then please be open 24 hrs!!! Turns out theyre actually only open until 6 pm. Please advertise your hours correctly!

Judy was super helpful. Great customer service.

This is NOT A 24-HOUR PHARMACY, despite the many banners and signs that say so out front. Pharmacy hours are 8am-10pm.The pharmacist seemed immature on the phone. I was calling to switch from my old pharmacy for insurance reasons, and was told that CVS would be slow because their competitor was the worst ever at answering the phone. He also asked me if I was sure I really needed the prescription that night (this was 6 hours before closing). Overall, the exchange was somewhat unprofessional.I ended up not getting the prescription anyway, because the pharmacy isnt actually open 24 hours as advertised. I showed up late in the first place because the pharmacist had told me it would take over 4 hours to fill the prescription.When I did get the prescription, I opened it at home and discovered that it was a different brand with SAME AS _______ written on the box. I wish the pharmacist had addressed the brand switch, or even mentioned it.If it werent for the new insurance, Id switch back to their competitor in a heartbeat.

Edit:Jan is very fast, friendly, and professional.Original:Ive never had a wrong order. That said, Ive never had an on time order. We have watched our doctor submit a prescription, driven the 30 minutes in traffic back to Provo, and had the techs tell us that the prescription just came in and that it will take 40 minutes to fill.The other problem is that if you need a prescription that isnt covered by insurance they wont fill it until you get there and ask for it. (another 40 minutes)

Helpful but hurried. Every time I got to pick up medication I feel like they treat me like Im wasting their time... even if theres no one in the drive through and no one behind me in line. Otherwise, just what you would expect from a CVS.

Slowest pharmacy I have ever dealt with. I called ahead to make sure it was ready and they said it would be when I got there - ended up waiting for 30mins there for them to count the pills. lol unless youre buying Advil, dodge this one

I think the staffs in the pharmacy are very stressful. They are impatient and rude especially the females staffs. If you have other choices, youd better choose another store.

They make a genuine effort here to help and they have fabulous coupons.

Its the beginning of the month and they have already reached their quota for selling generic aderol. My wife needs it, shes prescribed, but we cant afford the name brand. Its pretty fishy that theyre out already, considering it can be used to make illegal drugs.

Great health product selection, friendly staff.

They sell the only true snacky snacks in all the land

This is a sweet spot between the hospital, a candy store, and my wifes makeup drawer.

Why dont you have a direct line to your pharmacy? The automated teller is the most annoying thing of my life.

My wife had spine surgery today and was released tonight to go home. Since it was already late, we went straight to Walmart but they didn’t have her painkillers. Walgreens and Rite Aid don’t take her insurance, so CVS was our only option. I walked into the pharmacy at 9:22 pm not thinking that there would be any problem getting her prescription filled since they close at 10. To my dismay, the pharmacist told me that he was too busy and would not be able to fill the prescription. I explained the situation to him and he insisted that he was simply too busy. I repeated myself, to be sure that he understood that we had no other options and that not helping us meant that my wife, whose spine had been drilled into earlier that day, would have to go the whole night without pain medicine. He repeated that he was simply too busy.I’ll admit that I don’t know much about the inner workings of pharmacies, but the pharmacy techs in the back chatting with each other the whole time (not at a computer or anything, just talking) did not seem to indicate that the pharmacy was so busy that there was absolutely no way that they would be able to fill a single prescription.I live around the corner from CVS and we frequently shop there. After tonight I will not step foot in that store again, and I urge others to take their business down the street to Walgreens or anywhere else.

I like the convenient location. The employees are good too.

Its great that its 24hr and Ive had good service here

Website says pharmacy open 24 hours, but actually closed at 6 pm on Sundays. Arrived at 5:58 pm and was told they were closed. They acknowledged the time, but still refused to fill a prescription.

Good service. Clean place. Great deals. Always in and out.

I dont know if I just have bad luck or if this is a real issue, but every time I come to fill/pickup a prescription their system goes down. I usually end up waiting 45 minutes to an hour every time I go.

I placed an order online for a desktop calendar. I received an email saying that my order was ready to be picked up. When I arrived at the store they said that they need some time to put it together. After waiting for 10 minutes they finally just said, they didnt have the stuff to make it and sent me away. Not the best customer service.

I came in here to get passport photos done and to buy a few things. The guy behind the counter had no problem getting my photos processed and helped me find several things on my list. I was in and out within 10 minutes.

The pharmacy staff are always helpful and friendly and efficient. I always use the drive through, which I love, and Ive consistently had a good experience.

Pretty good to buy alot thinks.

Horrible customer service. The girl with the thick southern accent is extremely rude and asks me inappropriate and stupid questions most times I interact with her. I have a chronic health condition so I have to go there often to get prescription refills (that are always from the same doctor) and she plays detective and treats me like Im a doctor shopper or drug addict. Often doesnt even take the time to read the prescription before she starts questioning me. I dont understand why she thinks her job description as a pharmacist entails playing the role of a police officer or prosecutor. If you have a serious health condition that requires consistent medication, you might be rudely treated.

I have only had positive experiences with the associates at this location.

The pharmacy is a joke at this place. You call to get a prescription transferred to them, so it can be filled and they cant even do their job in a timely manner. It is your typical corporate drug store they dont care.

I have been to this pharmacy in Provo several times now, because of its convenient location. Not only are they extremely slow but each time I have been treated very rudely, especially by the girl with the thick southern accent. They talk down to you as if you have no idea what you are talking about when it turns out they are the clueless ones. The blond girl that wears a lot of makeup seems to be completely clueless. My most recent visit, yesterday, which will also be my last visit, I was told that the medication the dr had prescribed for my son did not come in the quantity the dr had prescribed. I specifically asked if it could be ordered since no other pharmacy had it in stock and I was told, by the southern accent girl, that the reason no one has it in stock was because she looked it up and it didnt come in that quantity. I took the prescription back to my dr and told them what I was told. The nurse told me the prescription was correct and she called the pharmacy. The pharmacy told her that they just didnt have it in stock but could order it and have it the following week. The nurse then called the Smiths pharmacy who not only knew what they were talking about but also has the medication in stock. I will be going to Smiths from now on.

Best experience ever!!! Nicest people and helpful! Previous reviewers work for Walgreens.

I went to pick up medicine, I waited in line and when it was my turn I smiled and gave her my information so I could pick up my order. It took me five seconds instead of two seconds to find my credit card. The representative at the register was so mean and so rude to me that at the end of the transaction she said very snidely youre going to give me a bad review arent you. That was after being humiliated in front of all the other customers. I dont know if she was just having an off day, but many people are going to pick up medicine because they are very Ill or going through something difficult. I didnt expect to walk in smiling and walk out wanting to cry. I wont be going back here. Ill be going to Walgreens.

I love how quick I can get in and out.

The pharmacy tech lady is a beast. Extremely snotty and rude! Didnt get her name but just a warning if you want to use them as a pharmacy.

Pharmacy techs were extremely rude and impatient. Decided to transfer the persciption to another pharmacy as a result. Were not willing to help sort out a mix up in persciption transfers. Worst customer service Ive ever experienced.

Overall, I have had a good experience here. The pharmacy is not open 24 hours. While this can be inconvenient, I believe that the staff are more friendly and less prone to losing prescriptions because of it.

Photo center was a hassle. Took forever for wifi to connect and the pictures were terrible quality. I printed tons of pictures and were disappointed because the coloring was off and my high quality pictures were bad when printed

Walgreens with 8 cars in line is faster than CVS with no one waiting. I was told my Aetna card wont work there. Had to explain to the tech that if you turn the card over it says Caremark on the back with all of the necessary info. Still couldnt figure it out. Had to give the rest of my familys info for her to figure out my insurance. 30 mins to pick up a prescription that was confirmed ready the day before. Not going back there.

Always have been able to get what I needed. Wished the pharmacy was open 24/7