Went in to drop off a big package. Melanie was courteous and had a contagiously happy attitude. I was in and out in less than 5 minutes. I also love the Quick Stop parking in front of the store. Overall, very convenient and pleasant experience.

This is for Benjamin who works here. He is a 10/10, 100/100, 1000/1000 stars!!!! I brought in a massive file of a historic photo that was getting printed for a huge framed piece in our office. He was so patient in getting the work ready for print, made sure it would be done quickly, and let me know the next steps. I went for pick up and there were some dents and ceases on the print so Benjamin requeued the job on the spot and made a custom bag for me to keep them flat at no extra charge. The best customer service ever and should get a promotion!!!

I went in twice today. They were prompt at attending to me both times. Very courteous overall and patient at my not understanding the machine. At one point it malfunctioned and the attendant (I wish I remembered her name) printed the document for free on her machine that worked. Helped make an errand I was dreading pretty much a cinch.

They were really nice and did a great job.

I came here to pick up a bike that I got shipped from home. Benjamin went above and beyond to help me get the box securely in my car. 10/10 would recommend.

I use this location for my job. I often come here with documents that need to have specific font sizing, dimensions, etc. and I’m not good at creating them in a way that they can be easily printed. Tucker is awesome and always gets them to print to the the specifications needed. I always hope he’s there because he’s excellent at what he does and makes my life easier. Thanks Tucker!!

Great place to get banners done and also tasty Thai restaurant right next door!

Tried to lodge a complaint with FedEx corporate but theyve turned off the ability to email, call, or talk to anybody. The FedEx delivery person tried to drag a metal dolly up multiple flights of concrete stairs and damaged the stairs. The boxes were very light but he refused to carry them up so we had to take the boxes from him and carry them up ourselves. We can get fined in our condo complex for damage to the stairs. Unprofessional and lazy behavior.

Got here at 9 when they open and there was one employee doing everything including answering the phone while servicing shipping customers. It took me 30 minutes or more to ship a simple package because of the waiting.

I was helped by a staff member named Melanie, she went above and beyond to help me out! Was very courteous and helpful. Thank you!!

There was only one worker here and the line went to the end of the building. The service was horribly slow.

Long story short, a package NEEDED to get to its location by a certain day. The store promised adamantly that it would. It didnt and it was a pretty messy situation to try to figure out. I dont often leave negative reviews and Im sure the store is normally great. But in my case it was a ginormous inconvenience.

Incredible experience and unbeatable service! Heidi was the one who helped me from the moment I walked into the store. She was so helpful and walked me through each step to make sure I got everything I needed. Heidi went above and beyond and is truly one of the best employees I’ve ever been helped by at any store. Highly highly recommend!

We had a great experience at FedEx. My husband needed to print a planner that he created on Adobe and the employee was amazing at helping us print the pages, cutting the paper, adding a cover, and spiraling the planner. I think that the employees name was Ryan (tall and has a beard). He was also extremely helpful with helping us understand price point and making it a cheap as possible!

Benjamin was very helpful!! Thank you!

Seth was super helpful, he got me what I needed, nothing more and knew his stuff. Stellar service!

I went in to ship a book and it was very busy, Seth who was working and his coworker were incredibly effective at helping each costumer with what ever they needed. They were quick, friendly and professional.

Gave me wrong information, go somewhere else

Every single time Im supposed to get a package shipped to my work via FedEx the driver I can see the truck drive right past my store, pull up to this FedEx location, and drop off a bunch of boxes. It doesnt matter if my package was shipped ground or next day air the drivers never stop and get out of their vehicle to make an attempt at delivering my package. They never leave the little sticky note on my door saying they tried to make a delivery and that my package is at this specific location. I also never get a phone call (yes I always include my phone number for tracking updates) informing me that my package was delivered to this FedEx store. I have had multiple packages be returned to sender because they were never delivered to me, nor was I informed that they had been delivered to a FedEx store. I have made multiple complaints to the manager of this location and multiple complaints to the corporate customer support number I have been given. FedEx does not care. Im always given the run around and told that there is either nothing they can do or they will just make a note in their system. Clearly those notes are not making it to the drivers since today was the 12th time in the past year and a half that I have not had a packaged delivered, nor was I notified in any way, shape, or form that a delivery attempt was made.

I have made multiple complaints to the manager of this location and multiple complaints to the corporate customer support number I have been given. FedEx does not care. Im always given the run around and told that there is either nothing they can do or they will just make a note in their system. Clearly those notes are not making it to the drivers since today was the 12th time in the past year and a half that I have not had a packaged delivered, nor was I notified in any way, shape, or form that a delivery attempt was made. Every single time Im supposed to get a package shipped to my work via FedEx I can see the truck drive right past my store, pull up to this FedEx location, and drop off a bunch of boxes. It doesnt matter if my package was shipped ground or next day air the drivers never stop and get out of their vehicle to make an attempt at delivering my package. They never leave the little sticky note on my door saying they tried to make a delivery and that my package is at this specific location. I also never get a phone call (yes I always include my phone number for tracking updates) informing me that my package was delivered to this FedEx store. I have had multiple packages be returned to sender because they were never delivered to me, nor was I informed that they had been delivered to a FedEx store.

Im at a loss as to where to go to be heard by this company. I have made multiple complaints to the manager of this location and multiple complaints to the corporate customer support number I have been given. FedEx does not care. Im always given the run around and told that there is either nothing they can do or they will just make a note in their system. Clearly those notes are not making it to the drivers since today was the 10th time in the past year and a half that I have not had a packaged delivered, nor was I notified in any way, shape, or form that a delivery attempt was made. Now anytime that something is shipped to me via FedEx (I go well out of my way to avoid using them at all costs) I have to babysit the tracking information on my package, because without fail, the drivers go right past my store and drop my box off at this location. They never physically walk up to my door and attempt to make a delivery nor do they leave me a little sticky note letting me know my box is now at this location. The people who work at this location also never make any attempts to contact me to let me know my box is there even though they know their driver loves to ignore my address.

Quick and easy! Super friendly staff. Seth helped me and I was in and out within a couple minutes. Thank you!

Great costumer service, I was having trouble with a coupon code for my online order and they were able to fix it for me when I went in to pick up my order. I wanted to fill out their survey but I lost my receipt. Also my order was complete 2 days before expected.

This store does a fantastic job! Theyll help you pack stuff appropriately and do a great job finding the most economical shipping method. As a small business owner they do wonderful high value work when it comes to doing bulk orders of signs, forms, etc. The managers are top notch and staff is very polite, friendly and professional!

Heidi! Thank YOU! I am new to Provo. I had a semi-complicated order to place (print on envelopes in color). I called ahead and spoke to Heidi and despite being super busy she gave me the few minutes I needed to understand the process of using their services to print. I followed her clear instructions and arrived at the busy store. It was clean and neat as well as humming with productivity. The workers all seemed to get along with each other and that was cool. I knew I would be waiting (because Heidi told me it was busy) so that was fine. I waited my turn and when Heidi helped me she gave me 100% of her attention to make sure my project would be perfect. She gave me excellent advice on my future printing, offered me the application to sign up for my business, whether she thought my creations were neat or not didnt matter: she complimented my idea. Anyway, she was naturally awesome and I felt welcome and helped and NOT rushed. Thanks so much!!

Can be a long wait but can do what you need

Printed my planner here. They were fast and made sure everything turned out how I wanted every step of the way. Jake helped me and was amazing.

As soon as my feet were through the door, I was met by Seth. Our interaction was short, as I was just dropping something off to be delivered. But his friendliness, enthusiasm, and urgency was totally refreshing. Thanks for making this rainy day a little bit brighter. Sounds cheesy but a little bit goes a long way when it comes to customer service, and Seth did that for me today.

I dont usually do a lot of business here, but I need to drop off specimens frequently via express drop off, as I work with a doctor. It is not difficult to drop the bag into the drop box, but Heidi always sure she gets it from me before I get to the box! She tells me that I have more important things to do and doesnt want to waste to my time! I REALLY appreciate this! I definitely rate their customer service at 5 stars!

I had a great customer service experience. The employee helped me ship a package internationally. I was very confused and he came to me and asked if I needed help. He was very nice and helpful. I would recommend this place.

You couldnt find a better place! Ive tried them all.... fed ex places...Considerate, friendly, give you confidence in mailing packages,knowing the customer is counting on fed ex to bring that love from their store to your loved ones any fed ex employee, driver God Bless!....i even saw a couple of gifts for my grandchildren ...but there were not enough. I didnt pressure them but they spoke up and went the extra mile to bring them asap from their other store.....thankyou!

Use UPS fedex doesnt have good package delivery.

I just found my favorite store at this location. The people are very nice fast and professional.

I showed up at 6:01 and the worker let me know they were closed. I realize they close at 6 but because of an accident in the road in front of the store, I was not able to get there before 6. The door was still open and people inside being helped. I only needed something quick but we are closed was the only service I got.

I was hesitant to come here at first because they only had 3 stars, but I had a great 5 star experience. They were helpful, answered my plethora of questions, patient, quick, and helped me find discounts. Great experience. I’m going to return here for all my future banner printing needs.

Jake, it seems he only works there Saturday morning, gave me many options to send a simple document and helped to put the right address. He was so helpful and this place has everything you need to print something and ship it right away.

Top notch customer service! We printed our wedding invitations here and we couldnt be more pleased with them. Kyrie helped us out and knew immediately how to help us and answered all our questions. She was amazing!

Ryan was super helpful and made sure that everything was done simply.

The project quality that they do is pretty good. But they neglected to tell me about the 12+ dollars of extra fees for editing and formatting my document. When it came time to pay I had to drop 23.00 for 45 pages of printed material, and a cheap plastic bind. I almost refused to pay since they did not tell me about the extra hidden fees. If you go here, be sure they tell you EVERYTHING included in the cost and agree on ask to pay up front so they dont tack anything else onto the price. Unlike some of the other reviews, the workers I interacted with were relatively pleasant in the way they interacted with me.

Jake helped me print some time sensitive documents and was great. Efficient and friendly. Thanks!

The employee I worked with went out of his way to help me with the box I was shipping. He was very kind and provided an overall great experience!

Overpriced with ridiculous policies and poor service. This is the place to go if you want to wait five minutes to be greeted, and told that you have to buy a box from them because they think think that the sturdy box you have is going to have its lid pop open, even if its taped. How rough do they throw their packages around?

Camille is a terrible worker. Instead of going above and beyond and offering all options even after telling her i needed the lowest possible price option she still gave me the option that seemed lowest but included an an additional $5 charge for a box when the other option had a free box. And then for my 2nd package which was overnight and includes a free box she still put it in a $5 box, because i has been helped at this same location by a young man two days ago upfront offered the free boxes i knew i had that option and when I asked her about those boxes she said it’s too late because she’s already added the charges, and the ONLY way to fix it is to charge my card in full and then refund and then start all over, i asked her why she couldn’t just cancel the transaction as we had not yet swiped my card and she said the system requires her to swipe the card first before allowing a transaction to be cancelled, which makes no sense because my card had not yet been swiped she should’ve been able to just void the entire transaction and start fresh and I told her that I didn’t want to have my card run twice so please just cancel current transaction and start fresh. She then replied it doesn’t matter it’ll be an easy fix. I explained again i didn’t want my card run twice and she said again there’s no way she can cancel a transaction without first charging it in full. I knew she was lying because that’s never the case anywhere - so I told her to forget it I will take my package to the Orem FedEx at which time SHE CANCELLED THE TRANSACTION WITHOUT RUNNING MY CARD - like I had been requesting ALL ALONG!Drove to orem and they verified all she had to do was cancel the transaction and start again - there was NO REQUIREMENT or system limitation that makes you swipe a card before cancelling the transaction. And while she will tell you i misunderstood her - i did not - she made it very clear she would not cancel the transaction without first charging me the wrong amount just so she could process a refund and recharge me the right amount. All because she was too prideful to admit that she was wrong for not being honest from the beginning.Terrible terrible terrible customer service Camille!!

Whenever Ive been here they have been willing to help and provided great customer service. I dont have to wait very long to complete what I came in to do. This last time I went in to print something and it was a reprint that was messed up at another FedEx store. I had not noticed the mess up until I came home from the other FedEx store and intended just to reprint this item and pay for it. The worker was kind enough to reprint it without charge even though it was at a different store. That is so great.

I regularly go here and went in a couple of days ago, Kyrie was awesome because she resolved a situation that I was more at fault than her. She took her time to go above and beyond.Unfortunately, not all of the staff are perhaps as sociable as her but thats okay because they are still nice. I still give this a 5 star instead of 4 because of my recent experience.

Not sure where to share this, but Ill post it here. The other day I was at going to Home Depot in Provo and saw a FedEx truck stopped and the driver was on the side of the road doing what appeared to be helping a lost dog. I appreciated that he took the time to stop and make sure the dog was OK.

I went in to get rates for a product I ship through the FedEx SmartPost service. The lady I delt with was uncooperative and unwilling to help me at all. She said they dont deal with SmartPost shipments (although they do accept them) and couldnt calculate a rate for me. She gave me the number to FedEx and told me to call. Of its something that I could do than its obviously something that she could do. I understand that they dont do Smart Post but if its a service through FedEx they should be willing to help when someone needs it instead of simply sending them on their way with no answers. I guess I just expect better customer service.

This company is so so inconsiderate. They park their trucks and block people in their parking spaces. What a garbage company.

Most of the time, the staff is really helpful. I did have a staff member once that basically ignored me for 5 min+ even though they werent doing anything, but I think that was mostly a fluke. Other than that, things have been good

Aaron from California totally saved the day. I had to get in fast and get out. I was waiting around for a long time before he arrived for his shift and he served me very promptly. The staff at this store could learn a lot from his good sense of urgency. He combined the right prices and promotions to get the finished product I was looking for. You should give him a raise.It would be extremely helpful to your business to allow customers to either use USB drives to transfer files or get WIFI that actually works. Were all in a hurry.

This is the best copy shop in town. The young people who work there are helpful to the max and always do a good job. ps THE PARKING LOT IS GREAT AND ALWAYS HAS A SPACE.

They did a good job printing what I wanted to print. However, it is super expensive and the customer service was aweful. If you need to do a quick cut, bring your own tools.

Great service, super quick.

They are quick and effective. They always move quickly so to get you in and out as quickly as possible.

Really bad service experience. No sense of urgency and wouldnt even help me print out a shipping label without making me pay money on the computer kiosk. The desk agent wasnt willing to help me solve a simple problem. Go to a different FedEx there are hundreds to choose from

They suggested great ways we could save money, and were very helpful and prompt.

I personally have not had any problems. Employees went out of their way to come over and ask how they can help, and have even at one point reprinted 40+ surveys that had typos for free. (No I dont work there, I work at Imagine Learning & Chatbooks).

HORRIBLE CUSTOMER SERVICE! I told them I needed a custom box made with specific measurements to meet the guidelines of going over seas. They told me itll be done by 6o clock even though I needed to ship it that day. 5 hrs later six comes around. I call them and they say, oh we havent made it yet, you have to come in for that. Later that night I show up and say I need a box made with this specific measurements. They try to just sell me a box thats 2 ft bigger than what I need. I repeated, It has to be this size to ship overseas, no bigger. Finally at 11 pm the worker says, Ok, Ill build one, let me help these 4 customers behind you first. What the hell is the point of having a line if Im going to be helped last anyways. I left at 12:30 with a box that I paid $30 dollars for and pretty much built MYSELF since she had no clue what she was doing. I hate this place. Orem office too is horrible.

A little pricey for copies and the machines dont always work but the staff are very helpful.

Ludicrously expensive for meh quality.NE-HEVER print here. I printed 40 small postcards here and it cost me $160.00. When I needed to print more I decided to try an online service and got 100 small postcards for $22.00.... yeah. Those FedEx print centers are crooks I tell ya! And they have the WORST selection in paper. Ugh.

Poorest service I have ever received. Incapable of printing a simple JPG. Computer software is super old and employees are poorly trained.

Customer service here is a joke. I asked them to scan some documents and send them to my email. They looked at me like I was stupid and in a rude tone of voice the woman said they could do it if I buy a flash. Went to the UPS store and they did what I wanted with no problems. Ill never go back here.

Great service. Thank you

I like this FedEx location. The parking lot is horrible to get in and out of. Decent customer service though.

Really bad customer service. Everyone seemed pissed off that I was even asking them to do work, which amounted to printing a word document and sending it. I asked one of the employees if it was possible to change the shipping duration on a package theyd just processed for me, and all the employee did was say, That would be really inconvenient. She didnt make any effort to do anything; she just stood there, kinda glaring at me. I decided that I didnt want to screw with the people that were shipping my personal documents and dropped the issue, but still. Not coming back.

Disgusted with the customer service. I walked in with a package that only needed to be dropped off, was not greeted at all. Ive never had a decent experience here. Save yourself some time and drive farther away to a different FedEx office

Hours posted on the storefront and online both say it opens at 7:30 AM. Arrived at 8:15 AM, store was still closed. Took my business to UPS instead.

Staff arent helpful and photo printer only works for Windows-formatted disks, so if you have a Mac youre outa luck.

Fast service and awesome customer service 👍 👍

Awesome service here in the shipping department!

They got my print order wrong, and tried to make me pay for it. Like it was a $300 job, they messed it up 3 times and tried to charge me $1400. No thanks.

Parking is a mess. But its a typical FedEx Shipping

Great service, attentive staff