The service was good. However, theres more to the experience than the service of my vehicle. Theres also customer service. In this case, customer service leading up to the service. My customer service leading up to the service was terrible. I sent emails on four different occasions explaining in detail why I was bringing my truck in for service. I even emailed the Service Manager. Not once did I receive an email in response to the emails that I sent. When I dropped my truck off, I had to explain AGAIN why I was bringing my truck in for service. This is unacceptable.

Brian was Awesome. He explained things to me in laymans terms to insure that I understood. I lost my husband over a year ago. He took care of the car before passing away. Brian made sure I had his card, so he could assist me in the future.He also went out of his way to check the status of my warranty.He made my experience a good one.Thank you Brain!

I came in with a leak on my 2020 AT4.I had to get an oil change at another location in a pinch before a trip.They fit me in right away to get this remedied.Great service

My new GMC Acadia had a leak in the transmission case . The part was back ordered for months so Bobby Dwyer diligently worked with GM and insisted they replace the whole transmission. My Acadia has a new transmission and brake pads to correct a grinding feel . It’s running great. Highly recommend this service team . They are topNotch ! Thanks so much Bobby !

You were responsive and efficient. You told us what was wrong, You fixed it when you said you would. It was a most satisfactory experience. Thank you for your professionalism.

STAY AWAY FROM THIS PLACE! I purchased a 2020 GMC 2500 Denali from this dealership last May. To start, the purchasing process was an absolute nightmare, and this place treated me, the customer, terribly. Since then, I have had an ongoing problem with the brakes that came on the truck. They squeal like they are years old. This has been happening since I got the truck, and the service team here has been absolutely awful to work with. They performed some TSB work for the brakes per GM, but now the brakes are actually louder than they were before. Now I cannot get them to return my phone calls or emails. I have had much cheaper trucks in the past, and have never been treated like this by a dealership. Do yourself a huge service, and go anywhere else except here. You would actually be better off paying $10k more at another dealership just so you dont have to work with this place. It appears that my only course of action now is to file a formal complaint against this dealership with GM and to contact an attorney. Its very sad that places like this are run so poorly.

We have bought both of our vehicles from Thompson GMC as well as my sister in law. We have always had our cars serviced here but after my experience with Bobby Dwyer we have decided we will no longer service our vehicles here. I scheduled it for an oil change and let them know ahead of time my car was squeaking not sure what was causing this. We all know that when you get an oil change they will look over your whole car to ensure no other issues are going on and then they will let you know what all needs to be done and replaced. I was charged for an oil change (completely fair) but was also $167 for looking into the squeaking. I even said to Bobby, you charge me this fee when you know they would have found this issue without me even telling you there was something wrong and I wouldnt have been charged for it right?! He was like yeah most likely but the good thing is it was cheaper then I quoted you. I just think this is distasteful and I will not be back. I really think that service teams commissioned on parts being replaced and that just doesnt sit well with me.Update: Just had my car checked out by a different mechanic and they found that there was nothing wrong with my shocks or struts as Bobby mentioned (a $2500 repair that they quoted me) but in fact the brakes and rotors needed to be replaced on the front but it was never even mentioned that they were bad (this was the squeaking that I initially mentioned)! Very frustrating that this happened and I am very disappointed.

There was a mix up when I purchased my vehicle. While I was signing papers for a vehicle that was already sold. I was assured another identical vehicle was on the way to be delivered by the weekend. Nearly two months later I received my vehicle. During the wait my salesman and the sales manager were largely unresponsive and would make empty promises to give updates on the vehicles location. It came off as they had already sold the vehicle and didn’t really care to answer questions about the status of my purchase.That being said they did give a good trade in price and when asked included an accessory to the vehicle in compensation. Roughly a $250-300 bed cover, we had discussed a different model, but I’m not surprised after my dealing with this dealership.I would not return for business to this location and I would not recommend it to any friends or family.

Best car purchasing experience I have ever had in 30 years

Making the appointment was simple. The turnaround time was very quick, and the communication during service was very effective. Great job!

Tim was so wonderful to work with. Incredibly caring and thorough. Also, Tami at the front desk was so helpful. I can’t thank y’all enough!

Charles and Nathan really went above and beyond to make sure I got into the car that I wanted. My credit is very challenged so I was going into this process with very little hope. Not only did they get me approved, but for the more expensive option that I really wanted. They are fantastic! I have already told my coworkers they need to go see either Charles or Nathan if they want to be taken care of instead of taken advantage of. Great experience from start to finish.

You performed the service (major) in a very timely manner, gave me a good description of the work done, and arranged for an after hours pick up. Excellent customer service.

Brian was great. He took car of everything, communicated well with me, and got me back on the road in an acceptable timeframe. Great job!

Scott did an excellent job answering my questions. He apologized when they couldnt offer me a ride back home since I live 16 miles from Thompson Buick GMC. The dealer in Wendell, Leith Buick GMC is closer but I REFUSE to give them any of my money. So I am happy to give it to Thompson.

Brad was my service rep. He was very helpful about my concerns. He was kind and very willing to help me. Service was fast and all my questions were answered.

Your employee Scott in service could have charged me for replacing my bank 1 sensor 2 oxygen sensor but his honesty and integrity clearly showed when he called to say it wasnt going to cost me anything because a previous replacement of the sensor was done so poorly and was under a recall the first time I had to change it. It shows the quality and honesty this dealership shows even through their employees...something thats hard to find nowadays for sure. Thank you so very much and in my opinion you are the absolute best I have ever dealt with.

I had my car towed to the body shop after an accident. The body shop did not see any damage and sent it to have the rim replaced and tire replaced. After replacing the rim and tire they used lasers to check it out. They found major body damage to the rear end of the car. Bobby Dwyer did a good job of communicating with me throughout the process.

Only had a service experience with Thompson Buick thus far but my service team member Scott has gone above and beyond to make sure I was completely taken care of through the whole process. Someone please get this man a RAISE!! I have worked with many Buick dealerships for my 2014 LaCrosse and always had a decent experience but I can honestly say that Scott goes the extra mile to take care of his customers and that is something that I was extremely grateful for with the current situation of having to bring my car in. He is an extraordinary person and Thompson should be very grateful to have him

No waiting, professional service reps and fast - well done. The email confirmation could have been a bit more clear that my appt was for fast lane. Both fast lane express and certified service were listed with instructions.

Good service and great management of the process. I feel good about driving my car after it was serviced by Thompson Buick GMC personnel.

Quick appointments! Arrived for a 11am appointment for an oil change and courtesy check... done and paid for by 11:23!

I live 90 minutes away and Im a truck driver over the road. John was the beat salesman ever. We had the deal done within 24 hours and Im well over a 1000 miles away. And there are no words to speak on Mr. Marcus Jones in finance. Dude was great and inspiring.And the vehicle is great too!

One they were very nice offering help with the Insurance company they work quick to services my Truck

Treat us like family every time.Charles Chamblee, sales manager was on our side and he partnered us with an excellent sale associate, Diana Martinez, who stepped us and guided us through the whole wonderful experience.Both deserve proper recognition and some kind of award and monetary remuneration!

I would like to thank you all for the superb job you done on my truck. You fixed my issue with my wiper blades at ZERO cost to me. After our follow up you found out I had not changed my transmission fluid since I bought my 2015 vehicle and you were able to change that for me!!! Not only that you provided me with a list of other minor things to get completed to keep my vehicle running very smooth. Thank you so much for all you did and the GREAT communication with what was going on. I will see you guys again soon for the other maintenance things I need done.

The buying process was quick and easy. Working with Nathan was very transparent and genuine. He knew exactly what I wanted and took the time to work out the deal and get it done. Was completely satisfied with the purchase, deal and service. See you guys for the next truck!

First time visit for car maintenance. Service department from receptionist to service representative was exceptional! Thank you Vicky, Maddie, and Brian Bunting !

I went in to have two things checked out and they only took care of one thing that was the check engine light, they never looked at the accelerator of which I told Brian about, I know that they did not check it out because its doing the same thing so it was not taken care of and I did asked about it he did not say anything about it. I am not happy about it because I brought it to his attention.

Roaming customer waiting area, I really appreciated being able to social distance and cleanliness, the wait time wasnt too bad either!

Brian was great, he didn’t make me feel pressured to buy a car one bit and he was able to answer any questions I had. The buying process was very smooth and quick. Marcus was great too, I had my mind made up before I even stepped foot in his office that I wasn’t going to get GAP or any extended warranty and came out with both because he sold it so good. Both guys were very friendly and fun where I didn’t feel so uptight. It made the entire process so easy.

Johanna really was great, always kept me updated on what was going on with my vehicle. Also she always responded to my text in a timely manner. My extended warranty company was giving bad customer service, not getting the engine delivered on time. Johanna took the time out and contacted the extended warranty company and able to get them to use the engine that was there at Thompson shop... I really appreciate her GREAT CUSTOMER SERVICE!!!

Everyone from Nathan and Bill, to David, to Marcus were so easy to work with. This is my 6th experience buying a new car and it was by far the best! Sales was helpful, informative, listened, and was patient without pressure me to purchase. Keep up the great work with your customer experience.

In and out quickly for an express lube. They even got me in 45 minutes before my scheduled appointment time. And very friendly staff.

If you need a vehicle ask for Brian Berman. He gets the job done. Amazing customer service and follow through. Marcus Jones in the finance department is top notch as well. I will be seeing these guys for many purchases coming up!! Thank you guys.

Alex was great. Excellent customer service. Vehicle service was on point.

My car had major damage and Thompson had it for about 3 weeks. They did an amazing job and it looks great. They alerted me to progress along the way and it was a great experience! Tim was friendly and very knowledgeable. Highly recommend

Great Service. Madelyn was amazing and did a fantastic job with my service. A vehicle is a huge investment we all work hard for so to have excellent service makes my ride much more enjoyable. Cheers

Scott, Alex and the service team are awesome at Thompson Buick GMC. They are so friendly, kind, professional, and communicate very well. toda. I had a great experience each and every time whether its an oil change, scheduled service, or needed repair item. They sure make it pleasant.#yukonxl, #gmc, #thompsonbuickgmcadillac

My windshield wipers went out while driving yesterday. I was close so I came by... an emotional mess I might add. They took me in without an appointment, so kind and caring and fixed it immediately! I have had the best customer service literally every time I come here. Even if it’s just an oil change. 10/10 highly recommend, and my family and I will be customers for life! Thank you everyone again!!!

It was pretty strait forward and they were very helpful.

Everyone at the dealership was very professional, courteous and knowledgeable.They went out of their explain all aspects of the transaction and I truly believe they had my interest at heart. All my questions were answered thoroughly and respectfully.I think Thompson Automotive Group is the best dealer around.

Great dealership! Great people! Great service!

I went in for a state inspection and was in and out quickly. Alexander was very professional and a perfect gentleman.

Want an easy car buying experience without dealing with your typical sales person - look no further than Thompson Buick GMC in Raleigh! Every employee you encounter aims to make your car buying experiencing an enjoyable one. I would use them again and recommend this company to all of my friends and family members.It is REFRESHING to deal with real people versus your average sales person. Rest assure that you will have a positive experience if you choose to work them.Shoutout to Devin in sales for being amazing. If you read this review and choose to check them out, ask for Devin.

My purchase experience went extremely well. I’m very happy with my new Truck. My salesperson Nathan was excellent along with the finance person Brian

John was friendly, knowledgeable, and very efficient in helping us with the purchase of our new SUV.

Staff showed professional care and services. I respect and appreciate such blessed services.

My service at Thompson Buick was excellent. I will return for service on my car. Scott handled my car with care. Thank you.

Friendly service, helpful staff. Bobby was amazing and keep in touch with me regarding the updates on my vehicle. Will be bringing my car for more maintenance in the future.

This was the easiest vehicle purchase we have made. Your staff was very welcoming and professional. Based on this purchase, I would definitely recommend Thompson Automotive Group.

This was my best car buying experience EVER!! Xavier, Dave, and Marcus are true professionals! Thank you Team Thompson! You have a customer for life!

Thoroughly enjoyed my experience with both Mark and Ulysses.

Brandon Berman is an AWESOME MAN! When I saw him I felt like I knew him for years! Hes very friendly and helpful. He was wonderful to my children as well. They had a conversation that wasnt relevant to cars, he was so kind to them!

They are wonderful! Would NOT go anyplace else!

First Service there, very fast and prompt. Easy in and out and explained everything to me.

We were very pleased with our purchase experience with Mike Barcenas and Brian Blair. Mike was very pleasant. He took his time in allowing us to look and ask questions.Brian went beyond finding a very good interest rate in our decision to purchase. We are glad we made the time to visit Thompson GMC.

Scott is excellent person to be in the service dept. I will continue to take my Buick to be serviced at Thompson Buick. Sincerely Myrna Lurie

Great experience! Easy and fast process! Sales and Finance guys were awesome! They listened to everything I wanted and needed. ;)

Always attentive and delivers high quality service.

I called the parts department and asked if they could help me find a part number for my Escalade. I was asked if they could give me a price instead because they were on commission. I said yes they could give me a price on the part. They looked up the part and gave me the part number which is what I wanted. I was about to thank them and ask them one more question but got abruptly hung up on. I bought a truck from them and spent quite a lot of money with them. This is not the kind of customer service I expected. The person on the phone was extremely rude and I will not be returning here anymore.

Very professional, took me early and got me out on time. Very reliable and courteous staff!!

Scott is great. Genuine nice guy, make you feel like family. Give him a raise 💯

Scott was great! He was so nice, professional and very courteous.He answered all my questions and made me feel at ease with the process.

The entire process went smoothly. Very happy with our new Buick.

Absolutely the worst dealership I have ever purchased a truck from. I was told I had 1 more oil change on my package, come to find outI was 200 miles over the limit so I had to pay. I would expect nothing less from this dealership. There has been problems from day one since I bought the truck. I will never spend one more $1 at this dealership. I’m proud to say that they have lost over 300k in sales because of this dealership’s terrible customer service and incompetence.

There is a lack of communication and customer service to the customers. No one should have to call the DEALERSHIP more than three times to check on their vehicle. And when a concerned is expressed it should not take 2 hours to receive a follow-up or the expectation of having to explain what is going on again to the Senior Service ambassador. There is no reason for my car to have been kept for nearly three days with no service recommendation. I sent text messages to the number that was provided to express any concerns and no response. I had to make someone to speak to me. The receptionist need to go back through some form of customer service training because they believe that they are to only sit at the desk after a customer has called more than three times voicing the same concern.

I wont be back to this particular dealership for service again. On two occasions within the last 6 months I have made and confirmed a 7am service appointment. My experience was identical with each appointment. I drop off my truck promptly at 7am, and do not receive an update on the status from the service advisor. By 4pm - both times mind you - I call, leave a voicemail with the advisor and then wait another hour during which time I do not receive a call back. First time - I finally do get in touch with the advisor who apologizes and comps the oil change which I was there for. Much appreciated but - Why did I have to chase these folks down for an update after they had my vehicle for 9 hours? Strange but OK - Im a loyal GMC customer so I return several months later to much of the same. Only this time, I get no contact from the service advisor or the manager until Ive left multiple voicemails and sent texts and left a message with an admin. Disappointed in this whole experience. When the manager did call me back (very nice gentleman) he advised that they had never even looked at my truck even though theyd had it since 7am and it was now nearly 5pm. In fact, they had at least 10 vehicles waiting that had not been seen. You know - Im fine with things taking longer than expected. I was not OK with not getting an update via call, text or email AT ALL for an entire day. I picked up my truck and advised that I will not be back. By comparison - several days later I take my truck to Carfix Raleigh and the experience was amazing. I was kept fully apprised of status and timeline, quoted accurately for services and given the courtesy of after hours pick up. By the way - Carfix did take 2 days to get it done but I was always kept in the loop about what was happening as parts had to be ordered etc. Regrettably, GMC Certified Service was disappointing.

Friendly service and they got me in and out very quickly and did a great job on my truck. Would highly recommend Thompson to anyone that is looking for a vehicle.

Francis was awesome!! This was probably the best car buying experience I’ve ever had. Very fair trade in value and got me exactly where I wanted to be on payments without all the back and forth. The financing piece at the end was very smooth as well. Awesome technology that I’ve never seen before. Will be definitely sending friends and family your way. Thank you Francis for taking great care of us!!

We had the best experience when my husband and I came in to look at Cadillacs and we were blessed to get Mike to help us. He is such a sweet soul. He answered all of our questions and answered questions we didnt even think to ask. He knew what we wanted so he looked around and found several for us to look at and he always kept us up-to-date and we found the perfect car with his help. Every customer should have someone like Mike in their corner.

These days, we all can buy cars and truck pretty much where ever we like. Being in Florida, I certainly could have bought my GMC 2500HD somewhere much closer to me but working with Thompson Automotive Group and John Gillis this just seemed right for me. Thanks for a smooth purchase and great service! I love my new GMC and had a great experience at Thompson GMC! Cheers!

Purchased a new vehicle here over the weekend. Very easy-going and hassle free process. Offered us a very fair trade in on our other vehicle and worked to get the price where we wanted it as well. Will definitely return in the future.

My service in reference is a flat tire on Saturday 3/2/2021. I got an alert on my phone about the low pressure on my tire and was scheduled to leave in an hour across town. I needed help immediately. After calling the service department got me in, plugged my tire, inflated back to right pressure and got me on the way within 10 minutes. Top notch service and was handled so professionally. Made my day. Thank you to the team.

I experienced the same great service as in the past.

Can’t say enough good things about the service and collision departments at Thompson... Was in an accident, and the team at Thompson were very kind and able to begin working on the vehicle right away. They spoke with insurance, reserved a rental car and made it as easy as possible for me. The people I worked with were exceptional and did an amazing job of keeping me up to date, and replying to my questions extremely quickly. Also, the body work was flawless!Amazing team. Amazing work. Also, reduced price on OEM parts to match “after market” parts quoted by insurance company so all parts used on the vehicle are top quality.Thank you Tami, Tim and Thompson for another great experience.

The Thompson staff was extremely helpful and friendly from the sales guy (John) to the finance guy (Marcus)....and not pushy like a typical car dealership. The GM (Lee) was one of the nicest guys I have ever met and gave me an awesome deal on my new truck, much better than any other dealership, and without haggling. I will definitely be back when I buy my next car.

I dropped my truck off at 7:30 for tires alignment and oil change. I informed my service agent that i got off work at 4 i text her to get an update no response so i had to pay for a ride back to the dealership. Only to get their at 4:15 and find out my truck was not ready and my agent had left for today. I had to wait atleast 45 minutes after i arrived for them to finish with my truck and no one even offered an apology. I could have took my truck anywhere for tires and oil change and it would have been ready 2 hrs or less. To me this was piss poor

Super quick - good waiting area.

I would give them six stars if I could. This is the second car I’ve bought from this dealership and I will continue to return. Our salesperson Mike P and his sales manager Steven were remarkable! They’re very professional, knowledgeable and they don’t waste your time haggling you. Mike can put you in your dream vehicle within a few hours. He’s the best, go see him.

Diana and your whole staff was friendly and professional and I am enjoying my new purchase.

The employees were very professional, courteous, kind, and informative. This led me to look around the showroom for another car (my last car). I bought a 2021 CTS.

Devan, Steven, Marcus - WOW! Couldnt ask for a better set of professionals. I wasnt excited about traveling from Alabama but I am SO GLAD I DID! Devan was patient with me during a full a day of questions which made me feel confident that the car was worth traveling for. Both the car and dealership totally exceeded my expectations and I wouldnt hesitate to make a trip again in the future. I also want to mention how pleasant the receptionist was, too. I didnt think customer service existed in car dealerships anymore. Keep up the great work guys!

All I have to say is that my service advisor Bobby Dwyer is the best 😊😊😊😊😊....

When hi had arrived at my appointment the service writer took me in right away and they had my Oil change and tire rotation done in a timely fashion. I really appreciate the professionalism and how quick they had my truck completed.

What was supposed to be a 1 day service turned into 6 days without a car, no offer for loaner car, one day I was told everyone who knew about my car called in sick and it fell through the cracks for getting looked at. It was a horrible overall experience. Being six days long was not the worse part, it was I was told several times, it should be done today just to be told at 5pm-6pm, its gonna be another day.

“The Ultimate Customer Experience”..... From the time we arrived until the time we left with our new vehicle. Xavier was amazing and professional. Customer for life! If you are in the market to buy a car go visit Thompson Buick GMC and ask for Xavier.

I had questions about some service and the manager call me and he was very helpful in resolving my concerns. I am very please with the service I was given.

The advisor was friendly and didnt try to convince me to get a bunch of things in addition to what I came in for. The service area was comfortable and clean. I didnt have to wait very long which I really appreciated.

Diana Martinez was great! She and Marcus Jones stayed late to finish my deal, and were so nice about it. All of the staff Ive come in contact with were courteous and professional. I LOVE my GMC Terrain, and couldnt be happier with the whole experience. Would definitely recommend this dealership to friends and family.

I purchased a GMC Sierra Denali 2500 Black Diamond Edition. My salesman was Xavier Jones, and he was excellent. Very informative and transparent throughout the whole process.

Picked my truck up from service after being lied to about issues just to find ashes in a drink can in cup holder and fris in my back floor board will never let your mechanic if you want to call him that touch my truck ever again and service adviser trying to tell a 30 year mechanic that a thermostat caused a miss in the engine is a big lie no trust in your service department now will not even let your service department touch my truck for so much as a oil change they really need to know who there dealing with before they try to lie

Great experience buying a new Sierra 1500 AT4. Casey Jones made the process simply and ensured that the entire experience was best in class. Casey made this the best buying experience we have had. Friendly, knowledgeable, efficient, great communication. Thank you Casey!!!

Mr. Sean and Ms Johanna are excellent. They clearly explained in detail how they would take care of my Buick.And they both were right on it.

My experience was awesome! Ulysses Watkins was very professional with no hidden agenda. Ease of purchase was great and the whole process was efficient. Highly recommend Ulysses for your automotive needs. We will definitely come back for our next purchase.

Great customer service from arrival to departure. Johanna was excellent and the gentle that brought my vehicle to me did not get his name he was African American very pleasant.

I brought my 2012 Chevy Cruise in for routine maintenance. I was in and out in 40 minutes flat and the entire staff could not have been anymore helpful or accommodating! There were a few additional items needed that they simply made me aware of and didnt try ANY sales techniques or gimmicks. They have a FULL staff of true GM professionals. How refreshing to know that they are there :)

Scott C is my service consultant and at every turn he goes the extra mile en then some to help ease the inconvenience of a car repair. He is always smiling and he explains every issue in a way that makes you feel informed and confident that the issue will be corrected as quickly as possible. He honestly makes the stress of car problems so mush less. In simple terms, he is a superstar.

Wonderful experience here purchasing my vehicle today. I engaged the sales department on a car I was looking at on Tuesday evening, did all the numbers for my trade and the new vehicle over the phone, got all of the preparation documents sent over in advance and I completed it all today. All interactions whether phone, text, or in person were professional and Ulysses Watkins really went above and beyond in answering my questions, taking a video for me, helping me move carseats over. He even had snacks and entertainment for my kiddos while we were doing paperwork and waiting. My last experience in a dealership (another brand/dealer) was the total opposite it, so Thompson Buick GMC, and specifically Ulysses, has restored my faith in the car buying experience. Would definitely buy another in the future.

Bobby was great. He went above and beyond! I will definitely return for all my service needs for my Buick.