I visited this store as a guest of a local resident. Despite the fact that we arrived an hour before their posted closing time, they informed us that we had only a few minutes to shop and it didnt matter what their website said. They treated another customer exactly the same way.We purchased two items to be shipped. When the purchase was rung up, it was double the price it should have been. David, the presumed owner or manager, included another customers selection. He was irritated that he had to remove it.When the shipment arrived, one of the items, a vase, was broken into several pieces. I did not finish unwrapping it, as it was a safety issue, but took pictures instead that clearly showed the damage occurred during shipment. I then discarded the vase, still wrapped in the shipping materials. The vase cost of a mere $65.They failed to disclose that it would cost $124 to ship the items, nor did they contact anyone about the absurdly high expense to give them another option.After three contacts with the store, they refused to replace or refund the cost of the vase. They claimed UPS required receipt of the actual damaged merchandise. I cited a similar situation with Lladro, in which a $500 piece was broken and the entire purchase price was refunded AND we kept the item. I cited Amazons policy. I also recently suffered a chip in a dish from a new set of dishes, sent a picture, and the plate is being replaced. These are all examples of good customer service.This store has no regard for customer service. I understand that some people may not be concerned about the cost of their overpriced inventory (though the vase WAS reasonable), but with it should come impeccable service. They have no interest in earning or retaining your business, and clearly believe they are doing YOU, the potential customer, a favor. The obvious RIGHT decision is to refund the cost of the vase and part of the shipping. (The other item arrived undamaged.) I would assume this is pocket change to them, and I am positive it cost them a $1500 sale. Was it worth it?

A beautiful place for a creative mind. Excellent customer service and items that are top notch in quality.

Excellent. Staff very pleasant. The best display of plants and flowers

This is a very unique shop! The best greeting cards! The most realistic faux plants! Unique gifts!Even Gourmet foods!

So much more than a plant and card shop. Gorgeous lamps, home decor, gifts, speciality candies and snacks. And yes, the perfect card for any occasion or person. You wont find this selection anyplace else.

This is the only flower shop I will ever go to. The smell of all the flowers is intoxicating and so relaxing. I was pleasantly surprised by such a great selection they had, my favorite was the Sun Flowers and Tulips which is very affordable. They have same day service which I appreciated so much.

Nice friendly staff . Beautiful decorations!!!! Much bigger inside then it looked from the store front.

One of the best card stores I have been to. Amazing selection

My favorite for seasonal decorations, cards, almost anything you would want...even cheese spreads

Always my 1st stop for cards, gifts, and florals. This is a very special place to shop in our valley; especially around the holidays.

EXPENSIVE AND RUDE. Was told that its not really a store for children so loud across the store that I felt my jaw drop with embarrassment. Ive never been thrown out of a store in fifty years.

Love this store! The best gifts, cards, candles and more!

It was really great experience that I had with Willows florist and gifts, they did great job . Keep it up

This is a combination plants store and card and gift shop. Staff is very friendly and very helpful. I always can find more things than Im wanting to buy.

Amazing decorations. Best service from staff.

Love there plants

Neat store to shop at.

This is the best place for cards, plants and gifts

Love the uniqueness of this place!

Beautiful plants but expensive.