If you have any emergency repairs needed to be done, best to call them and find out what the wait time will be. Many auto shops are backed up weeks to months. Does not help that my car was towed overnight there because the car could not run. I asked what the wait time would be and how many people are ahead of me, but I was never given a clear answer. Just vague responses. You are better off bringing your business to Randolph Automotive on N Main street. At least they will tell you when the earliest open will be and you can also book online. Especially helpful for those that get their car towed after business hours. Overall I was just not pleased with the professionalism from this establishment and I would recommend others that value your time. My repair was time sensitive as the long it sat the more likely more damage could be caused.

My car broke down, AAA brought me here; and I couldnt have been happier with the attention and customer service I received. Though parts on my particular vehicle took some time to come in; the owner Janice, went out of her way to ensure the delay didnt impact my life and even rented a car for me since I didnt have rental on my AAA/Insurance. Throughout the entire process they were communicative; explained everything in detail, and showed their work and the defective parts they replaced. Id highly recommend Auto Craft, Janice and her team for any auto repairs as a high quality shop with excellent/knowledgeable technicians and highest level of customer service youll ever receive from small business auto shops.

My parents and I have been long time customers of Auto Craft. They have given us nothing but great service each and every time we have been there. Good work, not too long waits for as needed repairs when needed, they always explain in detail what they have done to our cars and charge reasonable prices. I am a happy customer with them :)

Professional knowledge reasonable prices

Professional, quality and honest

There was a very comprehensive breakdown of all the expenses and the work that to be performed on my vehicle.

I have been taking my car to Autocraft for many years. They are an AAA rated company, an elite designation which requires them to meet strict guidlines. In Massachusetts, AAA rated auto repair facilities are few and far to find. Their technicians must meet strict criteria such as being certified by ASE, the Automobile Service Excellence organization which assures that their technicians have the most up to date skills in automobile repairs and knowledge. Janis, the owner of Autocraft, is scrupulously honest and knowlegable. Jeff, my technician, is a true professional and always friendly. I would not have my car serviced by any other facility as long as Autocraft is in bussiness. My two daughters who live in Quincy make it a priority to drive the extra distance to Autocraft where they know that they will get superior service. Im confident in giving Autocraft the highest of recommendations.

Excellent car care and customer service

Not speaking badly