I just had the most amazing customer service tonight! Would highly recommend this Dairy Queen to anyone and everyone! Completely went out of their way to help me when they could have easily turned me away! That’s truly what customer service is! Will definitely be coming here for my ice cream !!!

I have been going here for 16+ years and have never had a problem until tonight. Staff was horrendous! I asked for a medium ice cream in cup with hot fudge. They gave me the smallest ice cream I have ever received there. It was smaller than a small. They also took FOREVER to give us our ice cream. The blizzard I also ordered was melted dripping all over me as they handed it to me. Ridiculous. Will never go back until that staff is fixed!

Its ice cream, what could go wrong?! We got soft serve vanilla chocolate twist in a cup and a Girl Scout Thin Mint Blizzard. Quick service. Of course it was yummy. Its ice cream!

I have reviewed many franchises in the past. Like the others Fairy Queen follows the standards imposed by the franchise. This location is very clean, friendly and service is good. The quality of the ocean is good too especially for a franchise. They are doing a great job and of course they have a following. Stop by and see what Im talking about.

Choco dipped strawberry blizzard is so bad. bring back raspberry fudge bliss now.

This DQ is great! Its quite popular, so you might have a wait... Or try to get there a little earlier. Many show up after dinner, so if you can manage it, get there before 6pm.

I was there on Sunday the ice cream is absolutely awesome everything was perfect even my friend enjoyed her ice cream.

Great service, very accommodating. Takes care of his customers.

Great spot for ice cream and blizzards. The blizzards compared to other dairy queens aren’t as thick

I call this place My Happy Place. Its a distance from me, so I only go a couple of times a year, but it has the best soft serve around

Cant go wrong coming here. Lots of flavors to choose from. Always tastes great.

Value for money. Good summer spot for ice cream.

One the best place on Randholp nj..

🤤 yum icecream... 🧊 Icecream

Worst service! Haven’t gotten the order right so many times that we stopped going here for a very long time. Game them a few more tries recently. Absolutely no better! They staff seems to be untrained and unable to write orders down so they ask you 5 times and still get it wrong.

The items we wanted they were out of. In addition the ordering system did not function so we had to order ar the window. Outside of that, the items we did get were delicious.

Idk whats happened to dairy queen but after several experiences Id rather go to McDonalds @ least my Mcflurry is blended well & I receive a lot of oreo crumble....been here 2x this year with the children & we wont return

Been going for 30 years and still the ultimate treat of the warmer season.

Always delicious. Staff was nice

Oh come on! Whats better than a Dairy Queen cone?

35 mins for drive through. Used to be in and out of here a year ago. Too slow. Not worth wait!

Best shakes Im town

Great service and delicious 😋..thx

Not very happy with the incredibly slow drive thru.Early in the season, March,3 cars in front of us.A half hour?Seriously?Thought drive thru meant a quicker pick up.Its only March hope they get their act together before the summer.I wont be back.

Yummy ice creams on Rt 10.

Outside seating available with a fresh environment.

Great ice cream and the young ladies was fast

A part of our life! Been here forever ❤️

Das Creamery up the road. Worth the extra miles.

Very helpful and patient staff, thanks

Ordered a small soft-serve twist cone with sprinkles. It wasnt bad. Wish the vanilla ice cream had a bit more flavor. The chocolate was good, though. Very courteous staff and they were pretty quick, too.

Ice Cream Cupcakes!We found out a few weeks ago that our little one was allergic to cake (and just in time before his 1st Birthday)! We were looking and looking for an alternative to help make our little man’s birthday just as special as he is. We would have never guessed we’d find it at our neighborhood Dairy Queen (Randolph, NJ). Their ice cream cupcakes are perfect in every way and a total crowd pleaser for all age groups!! They were the talk of both our parties we had for him!We have Rizza at the DQ in Randolph, NJ to thank for this! For both orders he took the time to really listen to what I was looking for and created something better than I could have imagined! They were almost too beautiful to eat; 5 Stars in every category! He did a fantastic job and he really made our little mans 1st Birthday special! Our family now has a new birthday tradition!THANK YOU!

Ice cream is always great here. The lines here arent. This location is very outdated and could use a update. This place is way too small to handle the type of traffic that comes through. Lines go out to route 10 all the time and get dangerous due to where the shoulder lane is. Maybe if they had somebody taking orders on one side of the building and then picking it up at the window on the opposite side would work. Just a thought. The kids here seemed over worked and under staffed and its not there fault. Everything else is great. Just expect an unreasonably long wait

Great ice cream.

Good, but not worth the price.

Went for a small Blizzard. Snickerdoodle cookie dough with chocolate ice cream. Yum!!!!!

Rizza, the new owner, is keeping the store open year round! They’re very clean and courteous. The ice cream tastes great, thank you DQ!

Loved getting a cone on my birthday in December. Never too cold for ice cream.

Looks like this place has new management. Fast service, clean and friendly staff. Many options including hot dogs, the best. Love it.

Havent been here in years. But it hasnt changed. Same great strawberry milkshakes!

Frozen treats are always welcome during the summer season. My favorite is the Blizzard which I pack with a lot of chocolate goodies. Service was kind and respectful and even though there were a few customers, they did everything in a timely fashion.

The amount of hard work this new family put into this Existing location is amazing everything is new and delicious!! Love DQ=-))

Do not even bother going there. They cant even prepare freaking ice cream. I ordered Turtle Pecan and guess what? I came back home and found out that they made the one with M&Ms.

Blizzards are great!

I like dairy queen but get rid of the fast frozen food. GO back being an ice cream place which had BUTTERSCOTCH ICE CREAM.

There had to be 30 cars waiting to be served, and inconsiderate people were pulling in through the exit. The staff was notified but didnt do anything about it. The ice cream was not great and not worth the wait. I wouldnt recommend this place.

This is my favorite place to go for quality ice cream with the best service around. The staff is very friendly and the owners are amazing! I would never want to go anywhere else for my ice cream treat. The staff is quick, efficient, and very welcoming. I love this Dairy Queen the most out of all the others around !!

Why to expensive the ice cream was watery never going again terrible

Best Dairy Queen around. Large servings for a good price. Love the drive through. Girls working are always very nice and speedy.

Always a treat worth a trip ! Great ice cream

Amazing service! Very fast! Yummy ice cream. Love the seating outside. Highly recommend!

Ice cream only...no grill. Drive through and walk up.

Great service is always appreciated!

Yummy!

Quick service, but location is hard for when it gets busy

Usually Im very satisfied with this location but the last 3 times we went they got the order wrong and we didnt know it till we were gone

My sister and I went through the drive thru, waiting in line for about 10 minutes to be told that we couldnt order blizzards anymore, and it was all we waited for. I dont understand the practice of being open past your advertised hours with a limited selection, I would have much rather been told be one of the 8 people that seemed to be working what was up before reaching the window. Like my sister said, thanks for nothing.

I bought an Oreo blizzard here and it had a smoky taste to it. The young lady at the drive to was very friendly but because I went through the drive-thru, I didnt let them know that their ice cream tasting.

Walked up to window, served immediately, courteous

Had split banana and it was good and tasty

Milkshake wasnt thick like I requested and I truly was shocked when I asked for some whipped cream on top, they said 59 cents more.Any other place(including diners, dunkin donuts, starbucks & McDs) asks if you want some but never charge you. Being greedy can be bad for business, new clients, repeat customers and your reputation. Maybe Ill return in 10 years, once I forget this incident.

Been going here since I was a little kid (over 50 years, Im sure). Always spot on.

Love this place for a summer treat! Only complaint is that the lot is so small and it gets very congested during peak business. But that never stops us from going back. Also, miss them when they close for the winter, (shortly after Halloween), and cant wait until they reopen again in the spring. In our family, Dairy Queen is open! is our official indicator that spring has arrived!

Love Dairy Queen blizzards. My favorite. Only down fall. ... closes mid fall

Nice treat. Thanks to the employees working.

The soft vanilla chocolate swirl was good. Was looking to get smoothies but was told they were not selling them yet.?

This particular DQ closes at 10pm. I showed up at 950pm and as I pulled up the girls in the window saw me coming and closed the place down for the night. As I sat flustered in my car, they proceeded to shut the lights off as my 3 year old nephew sat in the back seat wondering why he couldn’t get his ice cream. Do not recommend. Terrible service especially when they see a paying customer coming and close the place down 10 minutes early. NOT PROFESSIONAL!

Great place for kids with sweet tooth 😁

I was charged $114.26 for ice cream at this DQ location and when I asked the staff about the incorrect charge, they claimed ignorance since the only receipt they gave me was the one with the correct charge. Otherwise, the service was acceptable and ice cream was good. Just wish that the older woman who fat fingered an incorrect credit card charge wouldve admitted having done so.

Mmmmmm ice cream.

Love love love there icecream especially orange cickle and butterscotch. Always come back to get more yummos!

Always a good experience! Employees that work there are usually friendly and willing to help. A definite summer treat!

Very crowded, but nice evening. Soft ice cream blizzard very good.

Could they get any *more* salt in the chili dog?? Jesus! Also, dont ask for a plastic fork cause they dont have one. Reeses cup Blizzard very good though...

Ice cream

Bad service and never get my order right. Its always missing a topping.. Kenvil is great. Theyre kinda slow but they always get it right.

Excellent service and ice cream!

At times in the summer its very busy but its worth the wait

Sad when it closes for the Winter, but, So HAPPY when it ReOpens for the Season! Great Girls serving Awesome Cones...weather Chocolate Dipped or Sprinkled, Dairy Queen cant be Beat! 😉

Good place staff was nice and helpful. Ice cream tasted great and fresh, will be back for sure.

The best! Miss their cherry sundaes, though.

Great icecream but 2nd place to magic fountain in summitt

Always the best service. Very friendly girls and yummy ice cream

Great service and this DQ has a drive thru also. Very convenient to get to right off route 10 west in Randolph. They have a great outdoor seating area to enjoy your Blizzards or whatever DQ treats.

Great

Love the sundaes... enjoyed ice cream with family!!

Very clean well maintained, drive up and out door seating. Easy in and out

Convenient place to get good ice cream and some comfort food. Park and walk up or drive through.

Love love dairy queen.

Dairy Queen with a drive thru. The workers are always hustling to get you order complete..still the best vanilla with rainbow sprinkles.

Its amazing ice cream. Of course its 5 stars!

Service was decent. Average price. No inside seating. Not public restrooms.

This place has great ice cream

Very friendly staff. They should have a manager on site on busy days to take care of the parking lot. Lot of cars were parked wrongly and some people were smoking by the tables next to kids.

There was peices of napkin paper in my oreo flurry. What the #@$!

Good ice cream. Very crowded on a hot day.

Nice Dairy Queen

I love their mint chocolate chip ice cream!

Friendly staff and delicious ice cream

Great family place for a summer night