Seems like a quality place with good inventory. Friendly and helpful staff. Plywood was $2 a sheet higher than Lowes.
Great people to deal with,very Knowledgeable
Easy in and out getting unloaded
Great service Joe was very helpful
I had a deal go south a few years back and I was between a rock and a hard spot. Wrong door and when delivered I had already opened up the house so tool the door to close the opening and rehanded it myself.We are talking a triple sliding door.So I stayed away from doing any big deals with them till now.I scheduled a morning delivery a week out and they failed to deliver a paid delivery told me they sold out before my delivery! No notice. They would have a truck come the next day from a different location and be there at 8 am only to make me wait an hour and half later no notice.I am done. Go elsewhere
They have a great selection of trim work and mouldings at excellent prices. Better than your average big box stores. They are very helpful and knowledgeable.
I would stay away from Jackson Lumber at all costs. I;ve had several dealings with them over the last 7 years and all of them have been handled extremely poorly. The last incident just occurred last week. Several of my windows were leaking between the panes. I started a warranty claim to get the lower sashes replaced. Worked with a guy Chris and apparently he couldnt figure it out. Communication was fine at first. The window replacements I paid for magically showed up in 2 weeks. I had worked with Chris from Oct 2019 thru January 2020. After January all communication stopped. He never reached out and after 4 months I contacted him again for the 8th time and he said contact the manufacturer and its not his problem. I was hoping that the poor customer service environment at Jackson would have changed from 7 years ago. Sadly it hasnt.I have 2 other other interactions with Jackson Lumber that are just as poor. Go ANYWHERE else.
They delivered my stock to the wrong house half-way down my street even though my mailbox VISIBLY provides the number. Then, instead of coming right back or at the end of the day to fix, they told me it would have to be the next day. Nothing more neighborly than three pallets of stock blocking half your neighbors driveway. Horrible customer service and experience.