I worked with Tyler Shay and he was awesome! I would highly recommend this dealership and him as a sales person. There was no pressure from him on purchasing a vehicle and his team was very quick getting paperwork processed. I have my truck in a couple days!

Virgil Tabicas is excellent at his position. He always has a smile on his face, greets you and asks how he can be of service. He also had to go the extra mile for me which is why I only use Mastria for my service needs.

My truck broke down and it was towed to Mastria. I was told that the service department was booked up for over a week but they would see if they could at least take a look at it. Well you guys did great and my truck was diagnosed the following day and repairs made and finished 2 days after it was towed to Mastria. Thanks so much for the very quick turn around.

Virgil is the Best service rep there is. Very Hands on and very knowledgeable doesnt matter what car hes dealing withBIG ASSET TO MASTRIA.

Had a great experience with Mike, Dave, And both Steves purchasing my Envision in July, and the service department is always very speedy and accurate, I have both my Buicks serviced there

Corey was great he kept in touch with me every step Of the way. Even offering to find new options for me when the other cars didn’t work. Once we found our vehicle he was super thorough and went through every feature of the vehicle with us. Great experience!

First time purchasing a newer vehicle and my experience here was amazing. The team was very helpful, and informative with helping me choose my dream car. Will 10/10 return when it’s time for my next vehicle.

The entire experience was seamless. I called to book the appointment because I wasnt sure what my car was due for. The person on the phone was very helpful.Drop off is easy. Working with Scott is the absolute best. He is knowledgeable, efficient, and works through text as I am the worst with being on the phone.He let me know what my car was due for and the service dept was able to accommodate adding a brake change same day.Thank you for making this so easy and making me feel safe in my vehicle!

Great experience from the start, staff is extremely friendly and knowledgeable, I have had experiences in the past of having to leave a personal check/license to hold the car, staff following me to the bank. Not here it was a I will be back tomorrow with check and Tyler said car is yours. Very professional Very Happy

Everyone was great.. My son was extremely helpful. Virgil Tabicas.. I thank them all so much. I lost my car in the rain storm we had..and I asked my son to help me at his dealership.. And he did... Very happy I recommend Mastria always ty

Victor was AMAZING! Very friendly, welcoming, thorough and knowledgeable. He didnt hover or use any sales tactics to persuade us to buy. He was the perfect salesman.We love our new Mazda 3.

All I spoke with were very helpful and knowledgeable. they kept in contact with me worked with the warranty people for me and even made suggestions to benefit me. I like how the car is washed and vacuumed when it came back. The GM dealer I bought the car from wasnt this helpful. I have always dealt with Mastria and got great service. Would have bought the car there but they didnt have the used I was looking for and a friend worked at another GM so I went there

Very satisfied. Great team to work with!

We had a great experience with Corey and the team at Mastria Buick GMC. Id been on the hunt for a Wrangler for months, including a nightmare of an experience with Carvana... They made the buying process quick, easy and painless. Thanks to you all!

Mike Davey and everyone at Mastria are always very helpful. This is my third vehicle purchased there. They make buying a vehicle very easy. Service department is great too. Highly recommend!!!

Very helpful and friendly staff. Put me in the truck I was asking about and treated me exceptionally well. Would definitely recommend for anyone to go and get a vehicle from them.

Great experience at Mastria GMC! Cory in Sales made the purchase cordial, and provided outstanding follow-up. Steve in Finance took the time to explain various services and warranty options. I got a great deal out the door and feel very good about my purchase experience overall.

Corey was the best salesperson I’ve had. He made buying quick and easy while comparing another car at a different dealership. He made sure I was able to drive off the lot as soon as possible. I can understand why Mastria gets 5 stars consistently.

Tyler was professional, courteous and very helpful. All around good guy and Mastria Buick should be thankful for such an employee.

Salesman was very knowledgeable about the vehicle. Purchase was hassle-free!

Great service. Timely service.Everyone has a smile on their face and will accommodate you in any way.

Leased a new company truck from Mastria GMC. Vinny Mastria and Mike Davey made the purchase easy and smooth. Definitely would recommend visiting them if you are looking for a GMC!!

Overall great experience with dealership. Thank you Mike and Steve for all your help.

Tyler Shay our sales contact and advisor took time to explain all the features for our 2021 Acadia denali ...introduced me to the service manager. Represented Mastria very well no high pressure selling felt very comfortable.Steve in fiancé did a very good job as well.We will do all our business with Mastria in the futureSincerelyCheryl Oliveira

Every thing went as expected sales and financing people were very helpful. Car was delivered on schedule cleared and fueled as promised. Our family have all purchased automobiles from their dealerships. We will be back for our future needs

Tyler was great to work with. He kept in touch with the whole processAlso David and Paul were extremely helpful and pleasant as wellThank you we have already referred friends and our daughter as well

Very efficient and thorough. Great job

Absolutely awesome people to work with! Not pushy, very welcoming!Mike D was my sales guy, he was great to work with!! Highly recommended!

Our service technician was awesome he recommended what we needed and I was in and out in a short period of time

Paul the service manager is awesomeScott the service writer is awesome andMike the technician is also awesomeGreat guys they treat me like family .

Fast, quick, and easy. I have been going to Mastria for years, and I have owned both Saturns and Buicks, and I have to say that the employees there are not only efficient, but quick, and always service with a smile.

Scott was amazing! The entire staff over there is great. Superb customer service, always go the extra mile with a smile and I always leave happy with my services.

My 2018 gmc 1500 had an intermittent passenger mirror problem right from the time i bought my truck in June 2018. They could never duplicate the problem when i would bring it in for service. The last time i brought it in, Scott Goral, service advisor, suggested i leave it with them before warranty expired (6/22/2021) and that they would see what could be done. Long story short, my passenger mirror motor was replaced and has been working fine ever since. Scott and the Mastria team had my back and i am very satisfied with the results. David M. Santos

Tyler, my sales associate was great, as well as the entire staff. Highly recommend Mastria!

THE PEOPLE WERE PLEASNT AND I CAN HONETSLY SAY MY ISSUE IS NOT WITH THIER SERVICE BUT PROBABLY GMC BUT SINCE I BOUGHT THE TRUCK FROM MASTRIA THEY SHOULD HAVE SOLVED THE PROBLEM. MY FRONT PASSENGER TIRE IS SEVERLY WORN ON THE OUTSIDE EDGE AND AFTER INSPECTION I WAS TOLD THE FRONT END WAS WAY OFF ALLIGNMENT. THIS ISSUE WAS NOT OF MY MAKING, YOU CAN SEE FROM HOW BAD THE WEAR IS THAT ITS BEEN DOING IT FOR AWHILE. I FEEL THE TIRE SHOULD HAVE BEEN REPLACED WITHOUT COST TO ME .THE ONLY REASON I SCORED SO HIGH IS BECAUSE OF YOUR EMPLOYEES, ESPECIALY THE LADY WHO CALLED ME AND KEPT ME INFORMED OF MY TRUCKS PROGRESS. I WAS ALSO MISTAKINGLY SENT A VIDEO OF THE WRONG TRUCK AND I DONT KNOW IF THEY WOULD HAVE REALIZED IF I DIDNT SAY ANYTHING

Friendly, informative service. Sales person, Corey M, was personable and made auto shopping a pleasurable experience.

I just stopped at this dealership to look at a car that was on the front lot. I had expected the place to be closed, however the gate was open and there was some activity in the parking lot. A salesman got out of a car and said to me, and I quote, Maam, were locking the gates now. I must say I was rather taken aback by his comment. I would have expected a professional greeting and an offer to take my name and phone number to allow the dealership to contact me in the morning to set up an appointment to look at the car. Needless to say, I will not return to look at that car. Its quite unfortunate really, as I have purchased a vehicle from that dealership in the past.

EDIT: I have to turn my review around from 1 star to 5 stars. Ever since Paul has been in the service department, the service has been excellent! Recently my wifes car was taken care of and they did a great job. He is an asset to that company and I really appreciate his efforts.

Working with Mastria Buick GMC was a great experience. I found the car I wanted on line they arranged for me to come in and test drive it and I had it that same day. Our sales person, Tyler was excellent, and balancing us as well as other customers and he never missed a beat. Car buying is not the greatest thing to do on a Saturday, but this place makes it so easy. I will be back when the need for a new car arrives, and I will continue to recommend them to anyone looking for a car. Great job by the whole team at Mastria Buick GMC!! I love my Buick Envision!!!!

We have purchased all our vehicles from Mastria GMC for the last 20 years. We couldnt be more pleased with out recent purchase of a 2020 Arcadia GMC.MIKE DAVIES is our current go to sales person and would highly recommend him! Mike is friendly, fun, knowledgeable, and just a pleasure to work with. Last year we purchased a 2019 GMC Sierra pick-up and Mike was our sales person on that as well. That too was a smooth and easy purchase and Mike was with us every step of the way!

Corey made the car buying process easy. I love my brand new Buick.

I had a great experience bringing my GMC in for service! Prices were very reasonable and everyone I worked with in service was wonderful! I will be back again!

Great job and I want to thank you so much

Mike D. was fantastic! My husband was hesitant about car shopping due to past trauma of being attacked by vultures in a car lot. Everyone at the dealership was very casual and laid back, no pressure to buy or upgrade. Mike was very personable and did not pressure me into buying the most expensive vehicle on the lot. From 1st driving onto the lot, to driving out the next day with our new car, the entire process was painless and quick. Steve in financing was great, Again no pressure to upgrade on any vehicle warranties. We will definitely shop here again.

Jessica was amazing to deal with! She kept me informed every step of the way. After having a bad experience with the Mazda dealership in the mastria family, I was very worried about bringing my car to GMC, but with all of the help & wonderful service I received I will definitely be back. Thank you so much!

Had an easy, enjoyable experience buying a new truck. Tyler and Corey took great care of us!

If I could give these guys 6 stars, I would in a heartbeat!My first purchase from Mastria was great, so I went back for a second spin and this time it was exceptional. Brian, Steve, and Jamie were very personable from start to finish. Their professionalism was on point; and that, mixed with their honesty and laid-back demeanor, made for a wonderful buying experience.Feeling so welcomed both times, in a way that didn’t have me feeling like I had entered a shark den, was also HIGHLY appreciated. (After having had two very horrific experiences elsewhere.) I’ll definitely be back for a Round 3!Thank you guys all, again, so much!!!

Very professional, took very good care to my father in-law

Dealing with Mastria Buick GMC Cadillac was by far and away the best dealer experience I’ve ever had. It was almost like being with the guys at work, no pressure or tension just light heartedly working together to get a job done. My sales person was tremendous and personable and helped get me the perfect vehicle. I’m just so very happy with the whole process and can’t thank all the folks at Mastria enough.

I was alittle disappointed they didn`t reset my oil warning and the alinement machine was not working and they could not aline my truck. and they alway have a video of the work they did on my truck no video. Please don`t start cutting corner on your work becuse you do have a good Dealership. Sincerely, Paul E. Doherty

Best car buying experience Ive ever had. I worked with Cory and he was awesome. The whole process was fast and painless. II recommend them highly!

My sales rep was Corey. He was great! Not only was he attentive to my needs, he also kept me informed throughout the entire process.

This is our 3rd vehicle purchased at Mastria GMC Buick. Tyler is very knowledgeable and helpful during the proceedings. Good service, highly recommended.

After coming in the first time and waiting for my car to be serviced for an hour, the service attendant came out and said they had the wrong part. After AN HOUR of waiting.We rescheduled the visit (this time, I dropped the car off), but when I came back, they had misplaced my keys and it took 20 minutes for them to find them. I must admit, I had a very disappointing experience.

Great family run dealership. Very professional staff. A very nice surprise they washed and vacuumed my vehicle.

Easy, quick and efficient. Made finding a new truck enjoyable!

Tyler was the best! Great customer service along with a smooth and easy process of purchasing a vehicle. 10 out of 10!

Spent a day and shopped Ford, Chevy, Dodge and GMC. Mastria came in with the hands down best deal. I cant wait to take delivery of my new 2021 3500HD with an 8 Fisher preinstalled. 😊

Best car-buying experience ever. Brian, Tyler and David couldnt have been nicer. They answered all of our questions and worked with us to get the best interest rate they could. They were kind, courteous and treated us with respect. They negotiated in good faith and did everything they could to help us. I would not hesitate to recommend them to family and friends. We got the car we wanted with the interest rate and monthly payment we were looking for.

Jamie and Stephen made the experience of buying a car really comfortable. I would definitely recommend my friends to the dealership.

Great experience I would recommend this dealership to everyone

My experience started off great until I had a problem with my car. SOME Of the service staff were very helpful. I had my car that I purchased at Buick Mastria less than 6 months, had to put 2 new tires on immediately as they would not budge and replace the totally bald ones. Now I have an issue with a hard break petal and exceleration issue that I had to pull over each time and get the break petal to un-stick before I could drive. Long of the short, my car was in 4 times for the same thing but could not be duplicated by the technician. In turn it was come and get your broken car we don’t know what it is. I now may be forced to buy a new vehicle with no offers of help or compensation from the sales manager at all. For such a huge dealership there we NO options for me. I will now go to another dealer and hope for the best! Bad way to do business! I will not but a car at Buick Mastria.

All personal were very friendly and helpful.We continue to return to your dealership.

As always, your service department is excellent! They are always courteous, knowledgable and pleasant to deal with..very accomodating! A special thanks to Scott for all of his assistance with this particular visit.

Great service, if you are looking for a car and want a great sales man, ask for Elie. Thank you so much! I cant wait to hit the road in my new car.

Great job on service. Will be going back. Thoughtful and informative. Scott in service always kept me informed over the 3 day repair. Thank you.

We had been looking for a new vehicle for a few weeks. My wife and daughter found a 2017 GMC Sierra at the Mastria dealership in a blue color they both liked. We drove down from Malden to see it and met one of the salesmen (Angel). He was very polite and not pushy like some salespeople can be. He was attentive to what we were asking and withing a few minutes of us arriving he was getting us the keys to look it over. After checking it out we were asked if we wanted to go for a test drive. We did and loved the way it drove. We came back and bought it. There was no pressure just good conversation. Everyone working there was very courteous and friendly. I would definitely do business with them again in the future.

Just had my gmc fixed had a coolant low level alert and a fuel filter reset scott goral once again got me back up and running like I was the most important customer to walk through your doors this gentleman has gone above and beyond to make sure I’m am allways satisfied I can’t say it enough thanks scott!!!Gmc Mastria is very lucky to have scott coral representing Your dealership his hole department clearly follows his lead keeps me coming back every time

Mastria is the best! I have had nothing but great experiences from the time I purchased my vehicle. Looking forward to getting my next vehicle with Mastria. I highly recommend them to all my family and friends!

I have been participating in the tires for life since I purchased my 2017 GMC Canyon 10/17 I had wanted to have new tires put on my truck for my last service appointment 12/31I was told that because I had declined on a couple of recommened services, I was no longer eligible for the program. I had only ever held off on a service when my service advisor had told me that it would be fine to have it done at the time of my next service call. My service advisor asked me to wait while she looked into it. She came back after a short time to let me know that we were all set but that I was not quite ready for tires at this time. She said that at my next service call it would be time. I am hopeful that all goes well as this next service call and Mastria honors my Tires for life

I am very happy with my new purchase. From the moment I walked in both Jaime and Brian helped me with everything. I was never pressured and through every step of the way they made sure to thoroughly explain everything to me prior to any decision being made. I truly appreciate their patience and knowledge. They are a credit to their company.

Mike, Steve and Ron were all great. Great fun but no nonsense with price or trade-in. I have already recommended your dealership to a friend.Thank you

Excellent customer service. Very knowledgeable, helpful staff.

Corey was great. He was helpful throughout the entire process. Absolutely would return.

This was by far the most incredible experience that we have ever had when it comes to customer service! We were helped by Jamie Lynch and he was so knowledgeable and straight to the point which is how I like to do business. I was in on a Friday test driving the car and left the next day with a beautiful Buick. Will definitely be coming back for future purchases and suggest you do the same! They are the BEST!

Went to shop for a specific car they had in their used inventory. Very prompt, and friendly service. We werent haggled to spend money, but were allowed to enjoy our experience at our own pace. Ultimately chose to go back and buy the car we had in mind, and our service was once again phenomenal. We all know it takes time to buy a car with all that paperwork, but we were in and out in an hour and a half. Friendly and helpful staff, highly recommend shopping here

Everyone was nice, I didnt end up getting a car they didnt have exactly what I was looking for. The reason for a 4 star is because my name is Shanell and they called me Sha-nay-nay. Which is very rude.

I got a beautiful used Nissan Rogue from them! Tyler was absolutely amazing! We had a few bumps in the road & it took a few weeks before I could actually get the car, but Tyler stayed in contact with me the whole time & made sure I was happy! Once the title came in the mail, he got everything taken care of that day so I was able to get the car ASAP!! He was so great!

Just purchased a used vehicle from this dealer. Our experience was exceptional! Tyler Shay took care of us along side his sales manager. The entire process was very smooth and pressure free. We will absolutely be back for our next vehicle. Best car purchase experience I have ever had.

Jamie Lynch was very professional and made the car buying experience easygoing and enjoyable. He is a great asset to the company!

The buying process was simple and stress free. Michael Davey was a pleasure to work with. I will be sure to recommend Mastria and to my family and friends for their future business.

We purchased a new GMC Sierra last week from Mastria GMC and had an excellent experience with this purchase... initially. I went to two other GMC dealerships and a Chevrolet dealership before coming to Mastria - out of all the dealerships I felt this was the best experience. I did my homework I knew exactly what I wanted & how much I was willing to pay, and what I wanted for a trade allowance - Mastria hit the number and earned my business. They were working on a skeleton crew, but I was disappointed that we had to wait so long with their finance department, which resulted in a lack luster delivery. Also the finance representative was fantastically competent and convincing, but someone with less experience would have been taken for a ride with all of the extras - not presenting the best financing, wheel protection, paint protection, 3rd party bumper to bumper warranties - that all add to higher monthly cost of ownership. This process was painfully slow & no delivery should take over 2 hours. Also, If there is room for improvement at this dealership - its where almost all sales fall flat, which is related to follow up. I did get some computer generated emails, but when I went in to pick up my registration yesterday no one knew who I was... guys I just spent $50K 6 days ago here? Car dealers look at sales as units, but for the individual spending money its a really big deal & should be treated as such. Following up with customers is the way that dealers can ensure that people come back for service & to buy another vehicle.

One of my absolute least favorite things in the world is the car buying process. Im not the easiest to work with when it comes to that but even I have to give a shout out to Angel over there. The guy is a pro and seemed to genuinely have our best interest in mind from the moment we set foot on the lot. This was easily the best car buying experience Ive ever had. My wife loves her new Acadia and Angel delivered on everything he said he would. I will without a doubt seek Angel out for my next vehicle purchase. Thank you for my first pleasant car buying experience!

This was the first car buying experience and the whole team at Mastria made it easy and painless. I am beyond happy with my purchase and will definitely be recommending them to anyone interested in purchasing a car! Thank you again!

We have purchased a total of 10 or so cars over the years and just had the privilege of buying our 3rd vehicle at Mastria. There is no bait and switch, no deal or no deal, etc. I told them what I needed and what I wanted to pay and they got it done in an hour. Not kidding. If you have no patience, Mastria is your place! The General Manager, Brian Connelly and Jamie Lynch were terrific and made our car buying experience enjoyable instead of stressful. Transparent, no games. We highly recommend Mastria if you’re sick of the same old car sales nonsense. Mastria is #1 in our book - highly recommended.

Always a fast and pleasant experience when I go for an oil change. Scott is efficient and thorough.

Pricing was fair, the process was quick and painless, Mike was great to work with!

Scott in service is always friendly, eager to help and professional. The ladies in the parts department takes this dealership to a whole new level

My fiancé and I purchased a used car from Tyler Shay at Mastria. We couldn’t recommend them highly enough! The entire experience was terrific. The staff was very helpful and courteous, the selection of available vehicles was astounding, and the financing was a breeze. There was none of the typical pressure to buy that I’ve dealt with everywhere else that I’ve been. If you’re looking for a new or great quality used vehicle go and see Tyler, I won’t be taking my business anywhere else!

Mastria Buick GMC was so helpful in finding me a car within my price range. My salesman Michael Davey was fantastic and very informative. Everything has gone smoothly. I would definitely recommend anyone buying a car from this dealership.

I had a pleasant and comfortable experience at the dealership. I have been coming to Mastria for well over 20 years, and since your service advisor Scott Goral has been present, he has always gone beyond what is necessary to make my experience memorable. Even when Scott is not my advisor, he always makes an effort to speak and ask how I am doing. I have always received great service at the dealership.

My recent experience at Mastria Buick GMC, absolutely could not have been more pleasant. Everyone was extremely helpful and easy to work with. Jamie Lynch helped me from start to finish. He assisted when needed but was never pushy. I found what I wanted, at the price I hoped for. Couldn’t be happier with my choice. Thank you Mastria & team!

Mastrias selection of used vehicles brought me up there to begin with and turned out to worth the trip. All the staff were great to deal with, and thanks to Corey for coming in on his day off, he should get an extra day off next week!

The entire team at Mastria made the buying experience such an easy and painless time. I would send any of my friends and family to them even being an hour away from where I live. Worth the drive. Thanks Mastria!

I was taken care of very well. Staff was knowledgeable. My truck was serviced promptly and I was back on the road. Great job!

Most enjoyable and stress-free buying experience ever. Tyler was super knowledgeable and helpful and handled the sale in the most professional and efficient way. Thank you to all of you at Mastria Buick GMC.

Service here is second to none. Wonderful and polite staff!

Jamie Lynch was phenomenal from start to finish. I’m not local to the dealership and he and the team were able to accommodate a tight time frame and all were knowledgeable and accommodating. Not my first car buying experience, but easily the smoothest.

Great service and quick turn-around

TLDR - For those who dont have the time to read the whole thing. Multiple vehicle customer over several years, treated poorly, poor management. Fire the manager and promote Tyler.I did not want to write this. Let me start there.Between me and my wife we have purchased (2) vehicles with the Mastria auto group, and leased another. I have constantly spoken well of this business as for years we were always treated well, and the service was great.I pulled in there on Tuesday to have my GMC Sierra serviced, and I cannot say enough great things about the service department. Years of servicing vehicles there and only ever had one issue. Which is the only reason they are getting two stars.While my vehicle was being serviced we also had an appointment to talk about my current lease and see what options they had for me to move out of the lease early. Initially they were very accommodating (at the time I was working with Tyler and he was GREAT!). Then his manager got involved.The manager was professional, but I then got the time trusted car salesman tactics. Before you knew it, there was a Denali sitting out front. (Way to much money for me). When I inquired about other vehicles, they brought out a Blue GMC.They were really itching to get me into this blue GMC, and kept asking if I wanted to drive it. Mind you, I was currently driving a 2018 GMC Elevation (Which I love, but am nearing the mileage early). The blue truck they brought around was dirty, visibly scratched on 3 of the interior door panels, and had part of the dash coming apart. (They did admit it was a loaner truck)They also continued to express to me that there was a truck shortage due to COVID-19, and my options were limited. (I understand this). But it made me feel as if they wanted my used truck more, and looking to get rid of a vehicle they didnt want hanging around due to its issues.As soon as I expressed that I was not interested in driving this blue truck, the manager walked off with the plates and was suddenly no longer interested in helping me. When I came back inside to express my issues with the scratches and the dashboard... LITERALLY FALLING APART, I was met with short Didnt see it answers from the manager. Who also refused to look me in the eyes or acknowledge the issues at hand.My wife and I left, pulled out of the parking lot, and pulled directly into McGee Chevrolet. There I was treated fairly, and respectfully, and have a new Chevy in my driveway. (I bought it, BTW, just in case someone from Mastria reads this.)