I came in to get my screen protector replaced because my husband bought the service for lifetime replacement of protectors for my phone and for the camera on the back. I was informed that he could not replace either for me because He didnt have them in stock. I asked him to order them for me and he said he was unable to do that also. I asked him why they would sell that service to my husband if they were unable to withhold the other end of the deal but he did not have an answer for me. He said that I could check a corporate store but he was unable to check with the corporate store to see if they had any in stock before I drove all the way there. Me and my husband are both very frustrated that AT&T sold him a service for lifetime replacements, and it was a huge waste of our money. I am hoping there is a resolution to this issue, otherwise we will be looking into another cell phone provider with better customer service.

Disclaimer: I can only speak to my experience with the associates I dealt with, so all the negative reviews about the store manager is not my problem.Went in to pick up our new phones and get everything set up after making a purchase online and switching from Verizon! I was greeted by Alana, a newer employee who was nothing short of friendly, professional and helpful. You could tell she wanted to do well at her new job and to me, she was doing great! I waited only about five minutes until Sarah, a more tenured employee, greeted me and began assisting me. Within 15 minutes our phones were set up, data transferred from the old phones to the new ones and as we waited, Sarah made small talk and made sure we weren’t sitting there awkwardly! Definitely a positive experience and won’t hesitate to go back for any questions, as I’m sure they’d be glad to help!

I want to say what an amazing experience I had here. Not much for usually rating or giving comments but Renee and her manager (can’t remember her name) provided AMAZING service. Very patient and found the best available deal. Location I will be letting everyone I know as the go-to location for service and merchandise. Thanks again ladies for making a Saturday adventure I was dreading into a great start to my Saturday.

I went in to buy a watch today and worked with two young ladies named Sabrina and Sarah. These young ladies are definitely an asset to this company. They were very professional and sweet and gave me an excellent experience. I will definitely be coming back to this location

From the time I walked in to leaving the whole experience was incredible! Sarah was so knowledgeable and kind. She went above and beyond to fix the problem and answered all my questions! I would highly recommend her for all your phone needs!!

Went to at&t today to see why my phone was acting up! I sat with an employee named Sabrina who was absolutely wonderful she explained to me that my phone battery was going ! We went thru all options! I did end up getting a new phone since mine was super old . Thank you so much Sabrina for all your help. I will definitely be back to the rayham location!!! I highly recommend asking for Sabrina !!!

I worked with the store rep Sarah L today and she was fantastic to work with and super easy going. Thanks! Excellent buying experience

This place is great. Sabrina, the manager, and Eric the rep were caring, understand and slowed way down for me to learn to the new adjustments on my new phone. Sabrina was amazing, she knocked over $100 off my bill with new phones. I felt like I was sitting in front of honest people who really cared about the importance of my information. I will always come back here and send my friends and family.

Renee was so helpful! I first visited about a month ago with an issue with a new phone. There was nothing that she could do immediately but definitely helped to give me ideas as to what to do on my end to fix it. Last night I was finally able to go in and get the phone I wanted because I took all of her ideas and they worked. She is very helpful and a very nice Rep. I would send anyone her way!

Amazing experience with Sabrina. She slowed the transaction down to qhere i understood. She does great handling a whole store by herself. Real assest here.

Rene was able to provide me with everything I needed today, and she did it all in a very timely manner.

Renee was amazing, prompt and provided all information needed. 10 out of 10 overall experience for us

Renee helped me as well as the rest of my family update our plans and upgrade our phones today. To say this was the best experience I’ve had with AT&T would be an understatement. Renee made everything extremely easy to understand, and stress-free. She was very professional and personable. Renee is the best! Thank you again.

I went in with an email issue. I have been waiting on something important. She was able to resolve the issues quickly! Thanks Sabrina

Shout out to Mark R. for hooking us up with an amazing deal on a new line and some new phones. He gave us truly great customer service and made us glad to be AT&T customers. Cannot say enough good things about Mark and this store.

Renee was super helpful and very pleasant while working with my purchase of an IPhone 11 - from start to finish ensuring everything was working properly before I walked out the door. Renee is a value-add to this store!

I needed to upgrade my iPhone, the phone I have was really old. We assumed it would be a bit of an ordeal getting the data transferred over. Our representative Renee was amazingly patient, competent and reassuring that even though we had some bumps along the way we would get the phone data transferred. She was absolutely correct and did it all with a smile. Outstanding work and customer service Renee! Keep it up.

I came to the store before it opened needing help setting up my new phone. She let me in and gave me a seamless transfer and helped box it all up and where to go. Thanks Sabrina!

SarahL was a big help. Thank you

I recently came into the store and dealt with the store manager, Sabrina R. I never met someone so rude, so condescending like her. Her attitude when helping customers is deplorable and I can’t believe att or it’s affiliates would employ someone like her. I came in for assistance regarding my account but now I’m taking my 20 line account away from ATT and going to Verizon. Thanks Sabrina for costing att big business.

The customer s ervice at the Raynham MA. Location was beyond perfect, Sabrina in particular, was the person who took care of us. She was prompt, very professional and personable, and made the entire process of trading in our phones, starting our plan and adding new phones so simple, she really was perfect. Highly recommend!

I want to thank Sabrina and Renee for helping my 81year old dad upgrade his phone ..they were very helpful, patient and an asset to your company....Thanks for making this process easy for usDenise

As a small business owner I am rarely impressed with customer service. Sabrina, Alison and Renee were AMAZING!!!!!best customer service.Thanks a MillionBrian CliffordHealing Massage Therapy

This store deserves NO stars! Worst service ever. The sale associate added a promotional line to my existing phone plan, never ONCE was I told that a new line would be added, now my monthly bill is over 150$ a month! My bill for my phone line should only be around 80$ or less a month. She put the imei number for the promotional line on the phone that I currently have and the older phone that I turned in a different number, so now when I try to get the promotional line shut off, it shuts off my phone number and my existing phone. I was told by the manager of this store that they would get everything fixed for me and months later nothing has been done! I was told that the DM would be giving me a call 3 weeks ago, no one has called! I have contacted At&t customer service, 611, fraud, stolen dept, and every other person NO ONE can help because they said its up to the manager to fix the situation. Now I am stuck paying for 2 lines, when I only have one device. My bill is so high now because I was told not to pay for those late charges because it wasnt my fault originally. The store is so rude to not just their customers but to customer service reps that they work with. I had At&t customer service call a few times for me because they refuse to talk to me anymore, and customer service even got hung up on! What they did was not OK! Please be careful when you are dealing with this store.

Worst store ever! Sabrina the manager lied to me to get the sale and then when I went back to try to fix the problem she canceled the wrong line! Would highly recommend going to a different store!

5 stars service

Man I walked in there wanting a good deal and I got one thanks to Renee, she let me know everything I needed to know about the phone and plan, I was sent to this location by a family member and I’m sure they talked with Renee overall I will probably send a few ppl to that atat to see her ...ps it took like 30mins for everything..

I had a great experience at this store! Renee was very helpful and knowledgeable.

Unprofessional, rude, and inappropriate staff. They spent the entire time I was doing my upgrade swearing (in front of me) about a customer who had just left the store. When politely asking a question about my upgrade that was taking place, the pregnant woman was visibly annoyed that I wanted to know what the cost change would be and was upset that she would need to explain the trade in process. She (in a huff) assured me that my old phone, although it had significantly (256 gb of storage) was not necessary and put me in a new phone with (64 gb). Now my 1-day old phone says it is ‘full’ and is offering me ways to ‘free up storage’. The entire staff here was painful to be around and sorely under qualified to even sell cell phones.

Mark was a great help. He answered all my questions and moved all my information to my new phone.

Mark was a huge help!! Great customer service

My dad went there to return att tv. This kid kharie raised his voice with aggravation at my dad instead of understanding he’s old and my father has dementia. My dad was really upset when he got home the first time around. He had went back to apologize to the kid in case it was anything he had done or said that made him so viotile. He said a girl had come up to help him out and explained everything to him and was very kind. There aren’t many stable workers there I’m taking it. Go else where.

My mom purchased a new phone and the rep was very helpful. Store is clean and stocked.

Sabrina and Renee were so helpful, I was having a problem with a bill and they stepped up and helped me through it, they had my back problem solved !!!!

Amazing Customer Service! He was super helpful and patient. Answered all our questions! Would recommend this store for all your AT&T needs.

We had 3 members of my family upgrade to new phones and the associate Nolan helped us to decide on which phones to get, what accessories we needed for our new phones, activating our new phones and transferring all our info from our old phones to the new phones. He took his time with us to explain the features on our new phones, and answered all of our questions. Nolan was very knowledgeable and personable. We can NOT THANK Nolan enough for taking the time to service us in our purchase of upgrading our new phones.

Mark did an awesome job setting up my new phone

I went to this location for their upgrade promotion,Mark was very professional and I appreciate the time he took to help us out!

We added a new phone to our plan and were promised out activation fee waived if we purchased an accessory. So we did, still got charged for the activation fee on our first bill. We also declined the ATT Up plan and they STILL added it without our permission. And to top it off we were told out bill would be a certain price every month, now weve been charged double what we were told and had to call customer service to have it explained to us since the store wont answer the phone. Now we cant even be refunded our activation fee because they never noted it in the account and without the store answering their phone calls, theres nothing we can do about it. our experience was worse then a car dealership. Nothing but lies and misinformation. Absolutely unecessary. We were the ONLY customers in the store due to covid so its not like they were rushed or had a ton of people waiting.

Can’t rave about this location enough! I have gone in there before and had okay experiences but the last time i went a man with the last name Barros helped out TONS!! The best employee from at&t so far between over the phone other locations. He was personable funny yet professional and informed about the technology and deals offered. He also mentioned accessories to add on which gave my phone extra protection i didn’t know i needed! I can’t thank him enough for making a usual stressful situation when upgrading a phone, to a easy effortless one!

Michael was extremely helpful with me today very knowledgeable patient and understanding that I am not an IT guy so I would recommend coming into the AT&T store and seeing Mike thank you very much.

Mr Ryan was fantastic. The guys there were great! Answered all my questions, had lots of thoughts and suggestions and worked through a few technology issues to solve a problem Corporate said they wouldn’t be able to fix at the store. Thanks guys!

Efficient, knowledgeable friendly service. Very Little dread factor if I know I have to stop by. Zing, zing and out. Good job, People!

Fantastic experience. I have never been treated so well as a customer before. The sales rep named Mark went over my entire bill with me looking to save me as much as he could. He spent around 2 hours with me and was extremely thorough. I didnt even buy anything that day but I will be coming back here when I do decide to buy anything related to cellphones.

Just went to upgrade from a iPhone 8 Plus to iPhone XR. Mike was super helpful and patient with me, and offered me a bunch of awesome deals! Definitely coming back to this location when I have more phone business stuff :))

Was in looking for a new mobile provider and unlimited data plan & was treated very well. (I was helped by both TJ and Angel). Galaxy S9+ with unlimited data, no deposit & great customer service!?! These guys will help you out until youve chosen your perfect plan and phone. Highly recommended!

Micheal Brown is an asset to AT&T. He makes you want to do business with AT&T. He helped answer all my questions and concerns in a plan and simple way that made it easy to understand.

What a great location! John was very helpful, extremely patient, and very well informed. Solved all of my needs. Will only use this AT&T store from now on!

Mark was so helpful. We got two phones and he took the time to set everything up and made sure we had no other questions before we left.

Great service. Mark took care of me in no time at all. Will definitely be back.

Worst service and worst people. No patience and rude.. Account holders with good credit history and want to upgrade devices. But the worst attitude and behavior of the store guy made choice not to use ATT stores forever. Online services are better. The store does not deserve even 1 star. I wish ATT fires this guy soon..

Went in to add a data line to a business account. I dealt with Angel, the assistant manager, whom was very helpful and efficient, getting me out the door and back to work. Thanks again

The service there was excellent and Mark was fantastic. I will definitely be back and recommend this location to my friends and family

Upgraded my service plan. Mike Brown and Salma did a fantastic job making the transfer a service a pleasurable one. I felt like a respected customer and asking varyint, difficult technical questions, they took the time to research with me the specifications to get the right device for myself. I have had issues with AT&T stores in the past, the Raynham store restored my confidence in AT&T service locations.

Mark did a great job setting up my new phone.

I wish I can give negative rating.. The person working here is rude and useless... After waiting for 2 hours he said no phones unless its instate id or authorised user with instate id. When I asked my friend to come over with a mass id, he is a authorized user and this useless store guy said no. Because his stupid manager said so.. ATT should kick this type of useless guys out of their stores. Please dont go there and waste your time. Find some better stores.

I have only dealt with the manager of that store, but he is great. Very personable and knowledgable. I suspect the employees are just as good.

Best staff AT&T could possibly offer

Wonderful service! Angel, the manager is the best as well as Freddy, J.C, Sean & the whole crew. Satisfied customer..

I was at this the raynham store for support. AWSUME Mike andJohn the manager couldnt have been more helpful this is now my store thx guys

Mark is one of the best representatives I have ever dealt with. I followed him to this store from another store.

I went to upgrade my phone and the employee Sean was very professional and very knowledgeable about the products.. definitely recommend seeing him

Mark had me in and out for an upgrade and made sure all my info changed phones.

Mark always goes out of his way to help me out. I love this store.

My wife and I went in looking for a new cell phone plan. Angel, the sales associate who assisted us told us we did not qualify for the plan we wanted. He then said he might be able to get us the deal another way and took down my info. I questioned why he needed my social and he said it was a soft credit check to see if I ever had direct tv. I then told him I came in looking for a cell plan, not a new cable company and would never go with Direct Tv. We then left the store. 2 days later I received an email saying I was signed up with Direct TV. I NEVER wanted cable and didnt consent to this. Be careful especially with Angel. He misinformed us and fraudulently signed us up for Direct TV.

We want in to hook up a new line of service for my daughter. Brought in an old att phone we had once used and everything! How easy could this be? We were treated horribly! The young lady was so put out she had to actually ASSIST!! someone. She dripped with disdain and impatience. Wound up leaving, much to my daughters distress. Had to call att to get the thing hooked up. Never thought I would prefer a call center to human interaction.

Went in to this store because I was having trouble setting up my phone new service and the guy that evening was no help at all. Was more interested in helping others who weren’t a miniority..

Great store i worked with john he is fantastic

The 2 guys inside were a pleasure to deal with. They didnt know how to do what I wanted, but went and found out how to do it. I would definitely come back again. Thank you At&t

Mark R. Was awesome very helpful!

Michael was great! He made getting a new phone a breeze.

Fantastic people over there. Very helpful.

Mark did a great job. Went over every detail of my bill and saved me money.

Tj was outstanding. Will be back to this location anytime I need customer service

Tried to pay a bill, no one in the store in front of me, had a guy walk out back, one guy sat at a computer stinking of weed, stood there for 10min before walking out.

Sometimes the wait is long but the guys are helpful and they get the job done.

Mark was a great help!!!

I dont feel the associates at this store have enough knowledge to assist customers

Couldnt have ask for better service !!! Jeremy and his team are Wonderful!!

Mark was so helpful!

Mark took the time to fix an issue with my phone that was driving me nuts for 6 month. I will never go anywhere else.

Walked in and two employees didnt acknowledge the only person in the store. Stood directly next toThe registers for and still nothing. Turned around and walked out to another employee smoking and spitting in front of the store. AT&T you are going to ruin yourself with this kind of customer service

Mark was awesome!

Nice and friendly people

Mark was great!

Couldnt help me switched to verizon

I hate this place because I do not like it and my dads AT&T he just amazing

The manger is the rudest person I ever seen, I would of giving them 0 star if I could, I would rather to travel to another town for another store than to deal with this jerk shame on at@t

Angel was great to deal with

Mark was fantastic

Mark was great!!!

Mark was great!!!

Good service

Nice guys quick