Both Brea and Austin were extremely helpful! Brea helped me order my new phone and made sure to help me get the best deal and explain the plan to me. Austin helped me when I picked it up and was wonderful in helping me get it set up and transfer all my stuff over! Best service I’ve had at a Verizon store!

I was treated like a REAL person, not the 82 yr. Old one that I am! He took all the time that was needed and was so very patient! Best time I have had at Wireless World. Thank you so much.

Great and fast service. Staff was very knowledgeable and friendly

Went in for am issue on my old phone and went to see about upgrading or getting it fixed. It wasnt repairable so I went with the upgrade. Very knowledgeable and understanding and very kind there. Also was the first the buy the new flip phone from there store

Amazing.Their personal assistance and honesty of products made it a great experience.

Went in to possibly add another line to our account & update our phones. We were given great information & multiple choices for what we wanted. Brea was very friendly and knowledgeable. Made a process we were dreading easier. Thank you

I have been to several Verizon stores and the red wing store hands down has the best customer service out of all of them. I highly recommend this store. Our experience very much exceeded my expectations!

Prompt, helpful service even when the place is busy. I was there twice in recent weeks and both times it was a great experience.

Brea was patient,very understanding,and excellent to work with. Also it was a fun experience. She seemed to know what I needed.I am certain if I need help in the future with my new phone, she will be there for me.

Brea was amazing! Professional and very personable. She took time to answer all my questions and I never felt pressured or rushed. Within two days I now have my new iPhone up and running and know what to expect on upcoming bills for my trade in credit. She is a credit to Wireless World and Verizon! Someone promote this woman! She would be a great manager and/or trainer. Note that I have been a Verizon customer for over 15 years and in the past month have visited two other Verizon stores and left disappointed in the customer service and almost switched to ATT. I am glad I stopped into Wireless World in Red Wing, MN!!!

After having problems with another Verizon store my husband and I decided to find another one by checking the Reviews and I am very glad we did. We stopped at the Red Wing store they were very busy but I was greeted and told they would be with me soon. As soon as Austin finished with his customer he came right over and asked how he could help me. I told him the problems and he went to work fixing them and reassuring me it was no problem thats what they are there for. Thanks to Austins patience and reassuring way I felt like I was a VIP customer!

I was having so sorts of account/ phone issues and they took the time to take care of me. Loved the customer support I got at the red wing Verizon store! Thanks so much for that!.

Amazing customer service and support!! Made sure I was happy with everything before leaving the store and made everything very clear.

When I entered the store a male clerk said hello and slowly began to walk out from behind his desk. Then a girl came out from the back of the store. She had a great hi and smile and asked me immediately how she could help me. We had several laughs as she was very friendly and personable. While being very professional. She even found a 5 dollar coupon for me. Great experience. It was most obvious that the male clerk had no intention of assisting me. Katja is the name of the associate who was so helpful.

Scott was very helpful, courteous, and knowledgeable, pretty much everything you expect at a store like that.

I didn’t have much time this evening to buy a new phone and it took 10 mins to get every thing done, I was in and out awesome 👏 job, I was very impressed with the service today.

Jordan was a big help with the simple request I had. He even explained a benefit of another phone on my account that I was unaware of.

Austin was knowledgeable, professional, patient, polite. Great experience!

The worker that haloed me was very professional and extremely good at his job. Be happy you have a guy like him working there.

He was very helpful in explaining the different plans for the phone!

Austin is the most professional and informative as we have ever seen at Verizon !

Jordan was very helpful in answering our questions in regards to our new phones and plan.

Was a very quick and painless experience. Made sure I left with exactly what I needed :)

Jake was great! My screen was severely damaged and he was able to get all of contacts transferred, which was critical for my business. Thanks!

Jordan was so helpful and a very polite Verizon rep! Thank you for the great experience in Red Wing you made my day!

Didnt know they put a protection plan on our account when I bought my phone.i quit that after how many months we been paying for it. That is a big rip-off!!!! I am quitting VERIZON!

Very friendly, answered all my questions and was very fast.

Wish I could give less than a star. Walked in tonight to switch my mom over to my plan and get her a new phone. Was an hour long wait then says oh actually the service is on the east coast and their closed and won’t be open til Monday. After we walked out I made an appointment for the same thing in river falls Wisconsin. What an absolute joke that lady was 0/5 stars

.i liked the ambience..hr ld

Brooke knew her stuff, for sure. She, as were the rest if the staff, was well-informed, personable, respectful and pleasant throughout handling all of my many needs and requests.

I was very satisfied with Brea because she answered all my questions, helped by showing me how to use my new phone. But most of all I didnt feel rushed at all. Great job!

Brent was extremely helpful and knowledgeable, we got our business handled in a timely professional manner

He was awesome as usual he sold me the phone I traded in also

Brooke is one of the most patient and calm persons I have ever gone to when asking for help with my new phone. She always amazes me how she can answer questions and still work on my phone. This is why I keep coming back.

Jacob at Wireless World in Red Wing did an amazing job getting me a new phone and wireless plan today. He was very knowledgeable and reassuring with the devices and being able to transfer all my data! Excellent customer service!

Katja was very helpful & friendly.

Brea had such patience with me trying to understand my new phone. She took the time to make sure that I understood everything n if later on I have any questions to get ahold of her. She’ll help me work through it till I understand it.

Jordan was professional and extremely helpful. He kept my interests in his mind and helped me save money!

Wonderful,fixed all my phone problems,now only if he could fix my life problems as well! Thank you.

L had a great experience with my phone purchase

The associate was very helpful in selecting a phone for my grandson and upgrade my wifes phoneVery happy with all his help.

She is so nice and very helpful we would like to work with her all the time great person thank u for all your help

Our experience at Verizon we great. The employees were able to help out and answer all our questions. Very knowledgeable and timely.

Katja, was awesome customer service!Kind, friendly and very helpful!

Jake was very helpful! Process was seamless. I would highly recommend them for any of your phone needs!

Highly recommend this location and staff. Joshua in particular helped me switch my phone plan with ease and was polite and friendly. Will definitely be returning!

Austin is very nice. He found out what I needed, found 2 examples. I asked about a specific phone case, not black. He brought me to colors. I picked one of each product and he checked me out.Kelly Flanders

Jordan did a wonderful job in switching our mobile services to verizon and was surprised with the rebates given to us, its awesome! He answers all our queries and help us to choose the best unit to suit our needs! He is a great customer care personnel!

They did a wonderful job of transferring all my data from my old phone to my new (older style) phone. It was a huge process and they didn’t complain. They also reviewed my account while I was there and got me a new plan with more data and a new iPad for less than $2 a month. I’d say I came out way ahead.

Jake worked on getting me the new iPhone 12 pro and my situation was a little unique but he worked endlessly to get the job done and was on top of it, he was professional, he took a stressful situation and made it seem easy. The manager was also amazing....so really everyone here is just great! If I could rate my experience here it would be 10 stars. I will only be working with Jake and this wireless retailer going forward.

I went on a few days before I bought my phone with general questions about my bill and the phone. Jordan was super helpful and was very friendly! When I went into to trade in my phone and upgrade he was very informative and walked me through the process. He was very nice! If hes still here when I upgrade I will definitely ask for him!

I went into the store bummed because my iPhone had died, wouldn’t charge or turn on, locking me out of my ICloud (apple help couldn’t even help get me sign into it on my computer). At this point I was in sure if I would ever be able to retrieve my thousands of pictures. Joshua was amazing. He gave me my options for new phones, but wasn’t pushy at all. Explained to me that we may still be able to get my stuff back once the new phone was sent up, if not we may have to make a new Apple ID. Lo and behold literally everything transferred to my new phone! Thank you!!

Very helpful and worked out a plan that works for us!!

Last Friday Jason did a great friendly service getting my new phone up and running.Today, William was a big-big help getting my photos restored and helped me with backup cloud advice. All associates are great!

Always amazing help whether it’s a question about my bill, my phone, or just a replacement screen protector!! Jake replaced my screen protector and answered other questions I had on my account. I was also greeted by the other associates and they are always personable and remember who I am! They are always great!

Fast easy exchange for new phone. Installed case and screen protector up and running in 15 min! Awesome

Thoughtful, prompt help. Resolved most every issue of any concern, very quickly.

Austin was great! He was very helpful and knowledgeable about the phones and the best plan for my family. He was great with helping the kids find exactly what they needed and helping them to log in to everything. Highly recommended!

Jordan was phenomenal! He was patient, knowledgeable on promotions and products, worked to meet our needs.Definitely an asset to the Verizon team in red wing!

Manager, Brooke Samuelson, was very, very helpful. Such a nice person to work with!

We were helped right away when we walked in. Great customer service throughout our time spent there. Jake and Jason even wrapped my sons new phone with a paper bow (early Christmas present) which was a cute touch.

Great customer service. Would go back.

This is truly the best Verizon store!! Always have had excellent service and today verified that!! William (or Billy) is the best!! Thank you!!

Great experience, called a few days ahead and spoke to Joshua and when I was able to make it to the store he remembered our conversation and had the model iPhone I was interested in. He made it very easy to drop my boost mobile and make the switch to Verizon! He even helped me set up the phone and show me the new iOS and transfer everything over. Very happy with this visit and I know if I have to go back it won’t be as bad as the DMV!

Went in to pay my husbands bill and was treated very well. Staff was courteous and helpful. I am going to be switching to Verizon soon

Called too see what I needed to port a number to Verizon with a new phone that I had purchased, but didnt have a Sim card for it. Austin was so helpful the phone, gave me the information and let me know that there was no waiting for service. When I got to the store, the process was easy. He took care of everything and even transferred everything from the other phone to the new one. That was extremely helpful that I wasnt required to input all the contacts in again. I would definantly have him help me again if I needed to. Thanks Austin for your kind and professional service.

Its was clean and nicely spaced out social distance is at its best and jordon was really nice and helpful got our bill down some really helpful

Great experience getting my new S21! All staff was super friendly.

I went in twice with questions as I tried to choose my next iPhone. Austin and Jordan each answered my questions and didn’t try to upsell it. I’m very happy with my choice and won’t hesitate to stop back in if I have questions.

What AMAZING customer service and didn’t have to spend all day there. Very great. We will use Red Wing always

Jake was great! Well versed in all options without being pushy. Very courteous and professional, able to have a conversation while working. Great experience!

Christian helped me yesterday to find a great phone in less than 20 minutes. I gave him my price range and he found something that was exactly what I was looking for. It was quick and efficient. He also transferred everything from the old phone to the new one that was needed. Im very happy with the friendly and quick Service!

Actually yesterday my rep was Austin. He was pleasant and resolved my issue cheerfully very quickly. Great guy.Had Austin again today..always pleasant and took care of my request quickly and pleasantly.

I was having so many issues with my phone, so I decided to bring it in. I left with a brand new phone! Service was excellent and fast! This will definitely be my new location!

Great helpful service from beginning to end. We were switching carriers and with only a few hiccups, due to forgotten PIN numbers on our end, the options were explained and the changeover was seamless. This location has done a great job keeping customers safe with Covid 19. All staff was knowledgeable, smiling and helpful.

Austin was very knowledgeable and helpful!!! Professional and polite!!!

I should not have to wait 45 minutes and the employees w were still waiting on the same customers as when I walked in. Not happy at all.

He was very helpful and provided prompt service. Greatful for his help

Stopped in to get a new screen protector and experienced great customer service! They had what I needed in stock, Austin put it on my phone right away,all the while engaging in pleasant conversation with me. Great customer service skills appear to be a rarity these days, so I really appreciate it when I am able to experience it!! Thank you!!

Upgraded to the newest Kyocera, Verizon guy (Jordan??) Helped me save some money with a newer plan and military discount, stayed late to make sure everything worked. Very good experience.

Olivia was helpful, informational and honest about what would work best for our family. She was very friendly and made getting new phones and upgrading our account seamless.

Stressful experience made very easy and painless. Awesome people there!

Very helpful and have me other options to possibly due for monthly bills and phones to consider.

Came in with microphone problems with my phone today and amber helped me. She tried calling but with the whole virus going on they were shut down so she had to communicate with them through text and it took forever but she was super pleasant and very good conversing and helping me while we waited. Most comfortable time I’ve ever had in there. Thank you amber!!

Always have the solution that we are looking for. They help and explain with patience. And there are many people that can help us, so not waiting. There is a big world in verizon, thanks for help to enjoyed it.

Brea was very helpful!!! We appreciate the great service!!!

Jake was very friendly and very knowledgeable. The process was very smooth and fast.

Stopped in for a new case and screen protector for a phone ordered online through Verizon. They applied the screen protector and put the case on my phone all in a few minutes! Very efficient and friendly staff.

Christian was patient and very knowledgeable. We would definitely work with him again. COVID-19 precautions were in place and being followed. All staff were wearing masks.

The team members were very attentive and efficient. It was sat afternoon and they were extremely busy but worked very hard to make sure everyone had there needs satisfied.

Katja was awesome but was disappointed with Apple Support!

S little slow but showed us a number of options explaining each one.

Christian was extremely professional, knowledgeable and helpful… He answered all our questions and transferred all of our data/pictures/apps from our old phones to new, Great job!

Very friendly, very kind, and very patient. They answer all your questions and they’re excellent all around.

Jake was fabulous. He helped me set up a new email on my phone, which I had no idea how to do. I know 4 year olds can do it but I cant. He also showed me the new Verizon phones. So much better on the eyes 👀.. I will be calling him soon. Thank you 😊

Despite how busy it was we were well taken care of! Always appreciate the wonderful customer service we receive!

Billy was the most friendly, knowledgeable and kind person I have dealt with at at any Verizon store. I would recommend this store to all who are looking to purchase products. They do not just sell their items, but follow up with great service. I also observed great cooperation and respect between the employees, along with treating their customers with respect. Billy provided excellent and outstanding service to us.

Jason was very helpful with purchasing my new IPhone 11 Pro. He is very knowledgeable about the products and found some discounts also.

Prompt and professional service.

Thanks Jacob for your help and fast service helping us buy a new phone and setting it up.