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Toys"R"Us
5000 Smithridge Dr, Reno, NV 89502, United States
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Toys
Comments
St
Review №1

I stopped by during their closing sale (2 days left). Sad to see this iconic store shut down.

Jo
Review №2

Renos only toys r us and has been here for many many years. Even though its an older location they still manage to update the inside for the most part. I have never had any problems finding help while shopping here. Good selection as expected.

Mi
Review №3

I love this Toysrus. It has a great selection of toys, bikes and video games for kids. We bought 2 kids bikes from there and the man who helped even blew up the tires and adjusted the seats for us! Good service!

Te
Review №4

Thanks, Toys R Us....You had a great run for over 70 years...Thank you so much for making us into Toys R Us kids.... We will miss you.... :)

Gl
Review №5

More play time ideas than I can complete in many years! Star Wars items just keep getting bigger, and more expensive - now, where to put the R/C Millennium Falcon? Guess I better build another house for the forthcoming R/C Death Star!

IA
Review №6

Although Ive watched there decline over the last decade, its sad to see them go. Their demise isnt because of Walmart or Amazon. Our children just dont play with the toys they use to...that I use to. Get there while you can and remember them for the icon of America they are.Take your kids and video them looking and playing so they may know what theyre kids have lost.

Ce
Review №7

WORST CUSTOMER SERVICE I’ve ever received. Bailey was checking me out and was extremely rude because i didnt Know that they don’t take reward cards anymore (even though they still email me reward stuff) then when i asked To deal with a manager she said over the intercom “can you come deal with this) once the manager came he told me “okay, there isn’t anything i can Do” and gave me the excuse that they’re losing their jobs and aren’t happy. That in no way means they can be rude to a customer. I understand they’re out of a job but that is not my fault. I shouldnt have to deal with rude employees.

Na
Review №8

Love this freaking place! Im so very sad that its closing its doors for good on Friday.

Ma
Review №9

Workers are nice managers are completely rude. Asked if they had a toy in stock and the worker went to look for it and asked for management help. Management scolded worker for not being able to do it herself and scolded me for asking like I was wasting her time... Seems like theres a reason their sales are declining. Why would anyone want to go into a store where the employees are completely rude and refuse to help?

Am
Review №10

LOVE THE MANAGEMENT LOVE THE STAFF ALWAYS ENJOY COMING IN. TODAY THEY WERE SO SWEET ILL BE DOING A LOT OF SHOPPING HERE RATHER THAN GOING TO WALMART FOR TOYS OR BABY STUFF ANY DAY !!

Fi
Review №11

Im a toys r us kid. basicly a one stop shop for lots of toys for kids. Prices are slightly higher, but the stock is good, and easy to get in and out unless you bring your kids with you.

Se
Review №12

I have mixed feelings about this review because the place is going out of business. The staffing may be cut down...the work load may just be too much. That being said the deals for going out of business were meh, ok. The stores just seemed at disarray. Im sure people are blowing through here leaving stuff everywhere making it rough. Needless to say the staff was still helpful and working like crazy little bees trying to get things put out and organized.

Ri
Review №13

Love this store!!! Sure will miss it. Great folks working there, they are very helpful!

ca
Review №14

The employees were VERY helpful in helping is find what we needed. Great place!

Ke
Review №15

Prices at 50% off still higher than walmarts

PA
Review №16

I loved this place ever since i was a kid gonna miss it 😓.

an
Review №17

Are they gone outta business yet? the last time I checked it was poo poo u know down the big white shiny bowl...

Ra
Review №18

100% love to shop here sad to see it go

Hi
Review №19

Too bad theyre closing. It was our favorite place to take our grandson and watch his eyes twinkle with all the toys he saw. We hate to see them go!

Kr
Review №20

Its a mess! Understandable due to closing but still... very disorganized.

Un
Review №21

I shop here all the time and its always hard to find what am looking for but the staff is really friendly and always help me find the things i look for but whenever i call they take minutes to answer

Se
Review №22

Very disappointed. the company of this size could do better on updating store hours online. store closes an hour earlier than posted. it ruins all plans, especially with very busy schedule.

Da
Review №23

Sad they are closing. Went to redeem a gift card that my kid got for their birthday to find they refused to honor it due to the closing of the store.

Tr
Review №24

Going out of business! The few things they still have are down to 70% off.

Le
Review №25

Going out of business sale was a joke. Lines out the door and the prices were still higher than other retailers.

Ga
Review №26

Wish they didnt go out of business

Jo
Review №27

Faren and Will were very helpful in sorting out my return. Will went over and above what I have witnessed from the average retail worker.

He
Review №28

Awesome but now its closed for good

Bo
Review №29

This place was horribly trashed and there was no customer service. I came here to buy hot wheels for my son they had a box of 50 marked at 19.99 I took it up to the register and while I told him that it was marked at 19.99 he laughed at me and said it was 59.99 and that it wasnt his job to place things where they belong.i will never return.

st
Review №30

Good liquidation prices, very little quantity of items

Vi
Review №31

Sad that they closed 2 days later. Just another iconic part of my child hood closed

Ab
Review №32

Best place ever I love it here! I always find what i need and if Im having trouble looking for something people are always willing to help.

Gr
Review №33

Ive been finding myself going here more and more lately. If your going to make multiple purchases make sure to sign up for their loyalty program.

Ch
Review №34

Spent my $5 reward and my kid was happy. Toys R Us rules.

Al
Review №35

The employees are nice and willing to help me find toys im looking for. Also a very clean store.

Sa
Review №36

I loved it becuase i get a buch of toys :)

Ti
Review №37

Lots of toys for my kids..

Ad
Review №38

Dislike location and parking. Store feel too crowded.

Wh
Review №39

Finally done reorganizing. The shelves are stocked again. Place feels like a ghost town though.

St
Review №40

Good selection of toys for kids of all ages.

Ki
Review №41

Going out of business sale was a joke. They didnt have any good deals and the staff were rude.

Ro
Review №42

Its a shame to see one of the icons of our time disappear unfortunately rampant corruption and greed among the top of the food chain has toppled one of the few places every child and the last 40 years loves

Sa
Review №43

With dicou t prices on toys are the same as walmarts

ri
Review №44

Outstanding customer service! Found all I was looking for, and a few things extra also.

Ja
Review №45

The store felt dirty and is in of an update. Also, there selection of some items were lacking.

Br
Review №46

Overpriced even for brick n mortar stores. Dirty.

ja
Review №47

SLOW SERVICE, seemingly poor communication amongst staff when trying to provide simple customer service. Will not shop there again.

La
Review №48

Its going out of business great to buy christmas gifts

An
Review №49

Part of my childhood is no more! Now where do I go to go through a ton of toys? This sucks!

Bu
Review №50

I can see why its going out of biz

Ji
Review №51

Going our of business. Bad discounts. Only 2 registers open and a 20 minute line.

Ca
Review №52

I will miss this store. Very saddened that they are closing.

Tr
Review №53

Toys for kids.... What else is better!

Ar
Review №54

They need more staff to guide people, provide suggestions and find things around. Good experience overall.

Dr
Review №55

Closed. Out of business. So sad.....

on
Review №56

Prices was too hot didnt like that

De
Review №57

It is going out of business soon so great deals are available, stock up!

Ti
Review №58

The employees are more than helpful

Em
Review №59

Good place for Lego fans

Sh
Review №60

Sad to see them close the doors forever!

La
Review №61

Ticked off at the idiots that are killing ToysRus.

Al
Review №62

If you sell toys for 3-4 times the price than Amazon then you are bound to doom.

Pa
Review №63

Nice employees & easy quick.

Je
Review №64

To bad that toys r us is going out of business (toys r us RIP)

Er
Review №65

Closing down and still trying to get high dollar for things.

Xi
Review №66

This store will close before July 2018.

Ju
Review №67

Did not have a good selection of game accessories. Did not buy anything. Also most prices were at least $10.00 more a game And 3.00 to 5.00 dollars more for other games than several of other stores we had been shopping. Will not be returning

Wi
Review №68

They are going out of business for a reason and its obvious.

Ro
Review №69

The place is going out of business so there it is.

Ca
Review №70

Amazing staff, very helpful

Jo
Review №71

My kids were last of Toys R US Kids!

Sc
Review №72

I would just like to thank the manager and staff for making my daughters day! Thank you!

Mi
Review №73

Great toy selection sad they are closing

Wi
Review №74

Sad to see them go

Cl
Review №75

People are a bit slow, it took awhile to get checked out.

Na
Review №76

Going to miss this store

jo
Review №77

Its always dirty and unorganized when I go there

Er
Review №78

Going out of business sales are a major sale

Sa
Review №79

Going out of business sale sucked..

Pi
Review №80

Very empty and has tons of toys

Si
Review №81

You will be missed

Em
Review №82

Coool

Mi
Review №83

Sad to see it shutting down!

Co
Review №84

Sad to see it go

Me
Review №85

Will be closing in a month or so.

Jo
Review №86

It is going out of business

Ma
Review №87

Everything your kids need and much more.

Ke
Review №88

Great place

To
Review №89

Nothing to see everything is gone

Ol
Review №90

So say its closed

AJ
Review №91

Best Toys R Us in Nevada!

M.
Review №92

Hard to get help from employees

Di
Review №93

Sad they are closing

An
Review №94

Tons of toys to choose from!

Al
Review №95

Great choice

Ma
Review №96

Good

On
Review №97

Toys for da boys.

sh
Review №98

Always cluttered

An
Review №99

Blah

BR
Review №100

Store

Information
74 Photos
100 Comments
3.7 Rating
  • Address:5000 Smithridge Dr, Reno, NV 89502, United States
  • Site:https://stores.toysrus.com/nv/reno/toy-store-reno-nv-5805.html?utm_source=google&utm_medium=organic&utm_campaign=rls
  • Phone:+1 775-827-8697
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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