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24 Hours Garage Doors Repair Reston Virginia
11890 Sunrise Valley Dr Suite 495, Reston, VA 20191, United States
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24 Hours Garage Doors Repair Reston Virginia
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Ja
Review №1

Hella and Mauricio did amazing job! Our new garage door is very nice, quiet and works well. Its also sturdy but light and safe. We love it! I would absolutely recommend the company. Jan

As
Review №2

The knowledgeable dispatcher, Eliezer, was able to explain everything to me: from the professional-grade opener they offer, to what we can expect during installation. He was able to instill confidence that this team knows what they are doing. Eliezer was also very diligent to call with a heads up for the arrival time of the crew, and with an update because traffic would cause a delay. This level of communication is essential.When the two-man crew arrived they called us to confirm they were at the right place. The installer explained that they were essentially replacing everything (except the door itself) to it stall the opener. This was great because it confirmed what Eliezer had told us. When they were done, they called us down to program the key-pad. At this point the garage had already been cleaned up. They also hauled away the old opener.I am very happy to have a new opener with WiFi control and battery backup! Plus it is also 1000-times quieter than the old one from 1998. If you live in their service area, I would definitely recommend 24 Hour Garage Doors.

Da
Review №3

Mauricio did a fantastic job repairing our garage door! He was on-time, very polite and cleaned up everything before he left. Eli was great to communicate with and they were on site to work on the garage within two hours of my call. I will definitely be using these guys again in the future to service our garage doors. Highly recommend their services!

Ry
Review №4

These guys are great! Eli and his techs were responsive, personable, and professional. The techs arrived on time, diagnosed the problem with our garage door opener quickly and had it replaced within an hour. It was a pleasure doing business with them and we will definitely use them in the future if needed!

We
Review №5

I had an old garage door opener from the Stone Age replaced with a state-of-the-art wall-mounted opener. I was impressed by the great service, timeliness, and quality of work.Eli picked up my call and was able to give me a survey of the latest technology, order parts, and schedule an installation appointment. He was knowledgeable, friendly, and was able to give me a fair rate.Mauricio did the initial survey and installation. This included removal of the old existing hardware and converting to a torsion spring system. He was respectful and made a complex job look really easy. His experience from doing 4-5 installs a day showed in the exceptional quality of work.I highly recommend these folks.

Re
Review №6

24 Hour Garage Doors was awesome — they came out on a weekend and offered a quick assessment and competitive quote — then fixed the issue promptly on site. The staff were courteous and responsive to our needs. A 5 star team!

Er
Review №7

My garage door spring broke suddenly late at night, trapping my car inside. I called 24hrs Garage Doors Repair that evening and they were able to get a technician out the very next morning to fix the door. Mauricio and Eli were very thorough in their explanation of the fixes that needed to be made, and quoted me a fair price for the parts and labor! The fix was done within an hour and now my garage door is working better than before.If you want to support a local business that cares about the people in its community, stands by its work (5-year warranty) and communicates open and honestly - call these guys! Will definitely be calling them for my annual garage door servicing.

Jo
Review №8

Eli, the one who answers the main number, was very helpful and professional. I called on a Thursday afternoon for an emergency garage door repair and even though they were extremely busy, Eli still managed to have someone come the next day! That someone was Mauricio, and just like Eli, he was very knowledgeable and personable. He was able to fix our garage door in a timely manner and gave us advice on maintenance. Eli and Mauricio exemplified excellent customer service. 100% recommend!

Fr
Review №9

We called on a Saturday at 2:45 pm when we realized our garage door spring had broken (with our car inside of course) and about 35 minutes later a technician arrived and quickly assessed the problem. He was friendly and professional.Best of all by 4:30 pm our door was working better than ever and we had a whole new cable system at what seemed to be a reasonable price for the work and parts, etc., especially for same-day service on a Saturday afternoon.If I could rate the tech and the service/dispatch a 6 instead of a 5 I would!

ma
Review №10

Prompt, service minded… From A-z … Eli, Mauricio the installer showed up on Time, did the job professionally, it worked and he left.I will recommend them without hesitation… Given the large number of incompetent people and service providers, it is comforting to experience competence. There are thank you.

Be
Review №11

My neighbor recommended & I absolutely would as well. They were quick, communicative, professional, & incredibly friendly. One of the best customer service experiences that I have ever had in 25 years in Northern Virginia.

Da
Review №12

It was incredibly easy to get an appointment with 24 Hours Garage Doors, LLC. Everything was set up over voice and text with Eli. Mauricio, our technician, was very professional and friendly. He quickly assessed the situation, and informed me that our tension rod needed to be replaced. All parts were on-hand in the truck, and Mauricio efficiently made the repair. Everything was completed in about 1 hour, and we couldnt be happier. We highly recommend calling 24 Hours Garage Doors LLC for your garage.

Ed
Review №13

Work completed on time and of high quality. New opener installed and existing garage door repaired and it all operates quietly. Very pleased with the work.

Th
Review №14

Same day appointment. Mo was excellent and fast with the installation.

Al
Review №15

Absolutely Fantastic service from Eli and Mauricio. My garage door spring broke and I couldnt get out of the garage. I called 3 other companies listing 24 hr service with no luck. When Eli took my call, I explained that my profession requires me to leave the house at a moments notice. They were at my home within an hour and the garage door was fixed an hour after they arrived. They even lubed all the parts to help prolong the life of the door. These guys were lifesavers!

Ad
Review №16

Quick response and excellent service. The price was reasonable too. The tech who did the work was masked and careful with social distancing. All in all very commendable work and I would recommend this company highly.

Lo
Review №17

Really appreciate the great service provided!! I had a garage emergency and they came out in 24 hours (on Easter, no less) to fix my garage! Mauricio was friendly and really efficient! Eli was really kind and provided me with a great price. Hoping I don’t have any more issues, but if I do I would def. call them again!

He
Review №18

Great service. Quick to respond, reliable. Very good work on both of my garage doors. Fair price.

Ja
Review №19

Replaced our two garage door motors after one broke. I could not be happier with the product or service. Evening works great and is much quieter than what I had before. They are true professionals that go above and beyond. Thank you!

Da
Review №20

Great company. Quick response and affordable.

Da
Review №21

Eli and his colleague did a fantastic repair job, including replacement of the broken torsion spring, shaft, cable drums, and rollers. The door now operates very smoothly and is much quieter. I’m almost glad the spring broke! The guys fit my project into the schedule and worked late to get it finished. Very professional.

Pa
Review №22

I couldnt be happier with the prompt responses, great service and price. The best!

St
Review №23

The quick response for estimate and installation was outstanding from Eli. Mauricio did an amazing job! Our new garage doors are extremely quiet, nice and work well. WOW!! We should have replaced the doors years ago. I would absolutely recommend the company for their services.

Sc
Review №24

Both the service and repairs were outstanding. Mauricio was great and he finished the work quickly. I highly recommend the company.

Sa
Review №25

We received great service from 24 Hours Garage Door. The service dispatcher answered promptly and arranged for a service person - Mauricio - to come out first thing the next morning. Mauricio arrived on time, was unfailingly kind, and worked diligently to fix our garage door, which was not an easy fix. We are 100% satisfied with the service we received and are particularly thankful for having met and worked with Mauricio.

Jo
Review №26

Excellent service on a Saturday afternoon. Arrived within one hour of my call; quickly diagnosed a broken spring problem; technician confirmed cost with dispatcher; had everything need for replacement; and was finished within an hour. Couldn’t ask for a better experience.

Wi
Review №27

Very professional. On time and did a great job.

Le
Review №28

We called around lunch and they were able to come out same day to fix our garage door. Mauricio worked quickly and solved the problem! Thank you again!

Kp
Review №29

Mauricio was very skilled in his work. The garage worked much smoother after he changed the spring and the cables. I would recommend them

Th
Review №30

Eli called me to get details about the problem so that his technician would be prepared upon arrival. Mauricio showed up on time and was able to confirm the problem. Before starting work, Eli confirmed pricing with me, explained how they would fix it, and price seemed fair. I have had other companies tell me I needed a whole new door etc, but this team was simple. When Mauricio was done, it functioned like a brand new door. Be forewarned, they don’t accept credit card payment, only personal check. Despite that, I would use them again.

Cr
Review №31

Great communication. They were right on time and did a terrific job on our garage door! They replaced the motor and a damage panel. I highly recommend them.

Sc
Review №32

Mauricio did an outstanding job! He installed and tested everything ensuring that it all worked properly. I cannot recommend them enough!

Ga
Review №33

We needed to have our springs replaced and when the technician got here he said we had to remount everything because the springs weren’t centered and the center rail should be mounted better. 550Dollars for a broken spring. Then four days later the garage was acting up would partially close and the go back up so I had 24 hours garage come out again and the guy came didn’t even open the motor said it has nothing to do with the spring and I probably need a new motor . So I got a second opinion and the guy realigned the sensors and checked the motor and said it’s fine.I’m updating that the owner Elizer did call and apologize for the technician not fully checking what the issue was when we called back the 2nd time he gets bonus stars for trying to make things right.

Li
Review №34

Very professional. Timely service. Would definitely use them again.

Ra
Review №35

This is our second time working with Eli, first for a garage door repair and now for a new garage door opener installation, and once again we could not be more happy. He is responsive and professional and takes the time to do his work carefully and the right way-- he is also patient when explaining what needs to be done and when explaining what has been done once he is finished. We recommend him without reservation both for repairs and for installation. Absolutely top notch!

Da
Review №36

These folks are great!! Prompt service, friendly and professional. They did an amazing, thorough job. Highly recommend for repair and new installation!

Pe
Review №37

I called Eli Sunday afternoon and he came out that day, in addition to fixing my door he also educated me on how to properly maintain my door. He is an honest man who delivers exceptional customer service. You wont regret calling Eli to help you with all your garage door needs.

Re
Review №38

We had such a great experience. No one likes the unexpected inconvenience of their garage door breaking. Eli was prompt, kind, even asked on the phone if we needed help getting our cars out while working on a time to come out. He was knowledgeable when giving us an estimate and took the time to teach us about the problems we didnt even know we had. As he explained it, I was worried about it costing an arm and a leg to fix it all, but his price was very reasonable. He really went above and beyond to get our door working, not only as well as before but even better - way quieter and smoother. I highly recommend you call, you will not be disappointed!

Vi
Review №39

Very responsive and knowledgeable. They did great work

Re
Review №40

They showed up same day and had it done in 2 hours! Amazing service and very friendly.

Ke
Review №41

Eli did a great job installing a new opener and completing restoring my garage door. It’s so hard to find A company and person who takes the time to do it right and takes pride in their work. If you need a new garage door opener or just a repair I wouldn’t hesitate to call them. I only wish I had called them sooner because I would have save myself a lot of time and money. This is a quality company!

Gr
Review №42

Our contact and repairman, Eli was straightforward in his recommendations and pricing for the job. He explained in detail what needed to be corrected, what caused the damage to begin with, and what parts needed to be replaced. Very satisfied with the repairs performed.

Jo
Review №43

Eli was courteous and very knowledgeable, he provided a detailed estimate. Eli was very focused and worked for hours in 90+ degree heat without taking a break. When it started getting late, he told us that he only had about an hour left but would be willing to return early the next morning so as not to keep our young son up too late. Early the next morning Eli returned as promised and completed the repairs. My wife and I are both very happy with his work. Great customer service.

Ro
Review №44

Very fast service, high quality materials, and fairly priced. Didnt know a garage door could work so seamlessly and so quite. Eli was very professional and knowledgeable. Would highly recommend this company!

Cu
Review №45

I called Eli at 7am due to a broken spring in my garage door. He responded immediately and assessed the problem and gave me repair options. Once he ordered parts, he scheduled me for a service call quickly. He arrived on time and basically provided us with a new garage door that now operates smoothly and quietly for a reasonable cost. Extremely pleased with Elis ability and service to fix an unanticipated problem!

Ro
Review №46

Excellent work. I never knew how badly my garage door had been installed and configured until these guys arrived. Professional work and the best Ive seen in the business. I would like to give them six (6) Stars but the app wont let me.

Ke
Review №47

All I knew about my garage door was that there was a significant issue.Eli came out to a home I am renting to give an estimate and see which parts needed to be replaced on the garage door. The springs broke because the wrong parts were installed by someone else 10 years ago.The estimate was reasonable and Eli kept in touch about the parts that had to be ordered. Eli replaced the broken springs and related parts. After doing that, he was able to determine the true causes of why my garage door was operating poorly... the frame was only secured by 2 screws into drywall instead of bolts in the ceiling. Eli bolted the frame to the ceiling beams and straightened the rails. Thank goodness I followed his advice last week and did not use my garage door until he fixed it because the entire door assembly could have fallen on my cars or my family. What a professional! Definitely recommend for repairs and maintenance!

Sh
Review №48

Eli was incredibly responsive and took the time to explain what was wrong with our door. I was impressed when we asked about getting new weather stripping and he actually talked us out of it! Really appreciated his honesty and great work!

Ch
Review №49

Eli did excellent work. He made a special trip to pick up the parts and he and David made the repair on a Sunday. Highly recommend.

Ro
Review №50

Eli did a great job on the garage door and garage door opener. My rating is lower because his timeliness was poor. He did work for me on four days and was never at my house before 5:30, despite always giving me earlier start times. And I work so it are up some of my leave.

St
Review №51

Eli installed the garage door in an efficient manner and instructed me how to operate it. Programmed the cars too. I was greatly impressed how focused Eli was during his hours of installation. He worked hard without a break. Eli is a friendly and smart fellow. One would be lucky to have Eli handle all your garage door needs. The door itself glides up and down almost silently and hopefully will give Year’s of dependable service. Thank you to the company and especially to Eli.

Ch
Review №52

Eli did a great job. We had some difficulties in getting started on installing the garage door. It turns out that the rail frame could not be used due to the available space in my garage. Eli was able to adapt some of the old support beams by reworking them That save me from having to order customized parts at significant additional cost and a further delay in the installation. The garage door run smoothly and we are completely satisfied.

Ma
Review №53

Eli was excellent to work with to replace our garage door opener. Came out right away when we called, IDd the problem, and offered a solution with options. Coordinated repeatedly to keep me in the loop on the installation of a new garage door opener. Arrived as scheduled, completed work efficiently, cleaned up, and explained/demod how new opener worked. I will work with him again.

Ja
Review №54

Eli came on Father’s Day. He had to order parts but helped me open the door to put my car away. He came back as set and did a fantastic job replacing my broken springs and bearings. It’s nice to see quality workmanship. I will call Eli when I am ready to upgrade my garage door opener.

To
Review №55

Im glad we decided on 24 Hours Garage Doors to fix our garage door opener. Eli Ben is very thorough, courteous, and expert in repairing and adjusting garage doors. Well recommend him to our friends who need garage door work.

Ca
Review №56

I did not get a chance to post this before we left on vacation. Eli is amazing! his assessment was excellent. Since it was me at home I had no idea the technical details. He let my husband call and talk to him and my husband was very impressed. His estimate was great, he set a time so that I could be there after work, 5:30pm. Eli came, in the freezing cold made the repairs and the door has never worked so well, didnt know the door could close without a grinding noise and slam. Not only is Eli incredibly knowledgeable, but man of integrity, not to mention friendly and an intellectual. It was like having an old world craftsman doing the work. Too bad there arent enough Elis in the world. Thank you Eli!

Jo
Review №57

Great service !!! This company is very professional and takes their time to assure everything is done the right way with no short cuts. My wife and I couldn’t be happier with our new garage door and opener. Price was great as well!!! Thank you so much Joe and Nancy

Jo
Review №58

Great service. Came out for an emergency repair and were able to quickly resolve the issue. Eli was incredibly courteous and provided clear explanations for his recommended solutions. Will definitely call them again in the future

Ch
Review №59

24 hours garage doors is awesome! After I called, I immediately got a call back from Eli and he came over within 24 hours for a free estimate. I didnt even consider anyone else after meeting with Eli. His pricing was reasonable and my husband and I felt very comfortable with him. Seemed to be very honest and knowledgeable. He was able to schedule the replacement of our 3 car garage doors the week after and they look amazing. It took Eli and Sam a total of 2 days to remove the old doors and framing, etc. and to install the new ones. They were hard working and I dont think they even left for any breaks. I highly recommend Eli for your garage door needs. They truly are open 24 hours a day and even on Sundays. Thanks Eli and Sam!

Ja
Review №60

Eli was very professional and did a great job. So outgoing and friendly. Hopefully I won’t need any repairs for a long time, but if I did I would definitely use this company and personally request Eli.

Ed
Review №61

Very reliable company. Efficient, skilled, top quality parts. When on site, they care about customer safety, note weak spots in the set-up, explain and repair. They offer military, veteran and senior discounts

Ti
Review №62

Was very happy with the responsiveness and service from 24 Hour Garage Door. Eli, the technician who gave the quote and perform the garage door repair, was extraordinarily knowledgeable. He diagnosed multiple issues with my 2-car garage door, including improper initial installation of door and springs, and that a different kind of garage door opener would work far better with the particular design of my garage (and where load-bearing beams were at). Work was performed in a timely fashion, and garage door works perfectly now (balance, extremely quiet, properly lubricated, etc).

Ma
Review №63

Eli was great. He worked very hard, did exactly what he said he was going to do, and has great knowledge of what is needed. He takes pride in his work and he’s a “get the job done” guy. I would definitely hire him again. He’s also nice and easy to work with.

12
Review №64

Eli did an excellent job assisting me to select the best door/operator for my older home, and did an amazing job installing the complete foot and electric motorized opener.Eli, thank you for a job well done!!!

Th
Review №65

This is our first experience with Eli and he was really helpful throughout the whole process.

Cl
Review №66

Eli came over and opened our garage door so we could get the cars out, he then came back a couple days later and repaired it. He was patient and explained what needed to be done.

ju
Review №67

We are So pleased with Eli. He came to repair our daughters garage at short notice, did an excellent job and even cleaned up afterward. We highly recommend 24 Hours Garage Door. Great service, great price and great Customer Service. Thank you Eli.

Ni
Review №68

Eli replaced our two garage doors and we couldn’t be happier with the product or service. They are true professionals that go above and beyond. Thank you for making this process very simple.

Ru
Review №69

Eli arrived promptly after I called and provided an all-inclusive estimate. After some discussion, he assured me that he could update some of the critical components and restore my existing door to full effortless performance, for about 1/4 the price of replacing the garage door. He caame back the next day, with all the necessary parts and did just that. Saved me a lot of money and provided an almost better than new door which will hopefully continue to serve me well (as long as I get yearly tuneups) for several more years.

Da
Review №70

Eli at 24 Hours provided prompt, quality parts and service at a very fair price. Great customer service. Highly recommend.

Hi
Review №71

My garage door springs broken and I can’t get the door up I was very hurry to get my kids to schoolI call to 24 hours garage doors and they respond very fast Mike and Eli cam to my house was very nice and friendly they give very reasonable price and after one hour the garage door work like new they change the springs and other parts do the maintenance to are garage door I will definitely recommend to my friends and family fast service and very professional thank you Mike and Eli I’m very satisfied 10 stars in my book !

Ka
Review №72

Eli was at our house within 2 hrs of our call (which was made after 5PM). He is very kind and efficient when working. Eli cares about the work he does and it shows through his quality. Unfortunately, we’ve met Eli before when we backed in to the garage door and he was just as great then!

Sa
Review №73

Very responsive and helpful. Eli was absolutely wonderful. Highly recommend.

De
Review №74

Great service and prompt response. Highly recommended.

jb
Review №75

Eli was very prompt and professional and kept to the price of his estimate. No complaints at all...

Mi
Review №76

Eli and Rashid did and outstanding job installing my new door open. Eli corrected the poor job the past installers did and now my opener works great.Both men are very polite and honest. My suggestion is to call Eli for your garage needs.

ma
Review №77

Very professional and fixed my door for agreed price

St
Review №78

Eli and the team were great. Really cared about the work they were doing and were very professional and friendly.We are really pleased with the results and would not hesitate to recommend them for anyone who needs similar work

An
Review №79

24 Hours Garage Door took over 24+ days to finish 2 garage doors. Eli was constantly unpunctual and unprofessional. I highly do not recommend.

Aa
Review №80

Eli provided very comprehensive and efficient work. He is also a pleasure to work with. I highly recommend him.

Sp
Review №81

Great service! Fast response and put in great effort to get our garage door working again.

Br
Review №82

Available on a cold evening and did excellent work in the replacement. Thanks to Eli for great service!

An
Review №83

Eli was very professional. Highly recommend!

ma
Review №84

We were very happy with our service. The night before going on vacation one of our tension springs snapped. They were able to work with us and keep us going. Eli was able to come in and diagnose several issues, not just the result. He identified the areas that caused our faulty garage door so they wouldnt happen again. He set us up temporarily so that we could have a working garage door and then came as soon as he could later to fully repair incorrect installations from the past. They worked with us on price since they arent always the cheapest, but they get the job done right.

Ka
Review №85

Called last minute and they were at my house within hours. Professional and really friendly! Would definitely recommend them.

Da
Review №86

Having a broken garage door opener is a little bit like having a toothache. You just want it fixed, and you dont have a lot of time to do comparison shopping and get estimates. I called Eli on a Saturday. He showed up on Sunday, and gave us a firm bid. He returned the following Wednesday, parts and material in hand and worked until 7 pm to get the job done. Problem fixed.

Pa
Review №87

Eli was super. Explained everything and did a great job!!!

Er
Review №88

Always excellent service, fast, and reliable. These guys are my go to company for anything garage door related.

Na
Review №89

Just had our garage door sysrem replaced by the company. Eli was very professional and got the job done as promised. Veruy happy with the service.

He
Review №90

My garage door broke late, around 9pm and I couldn’t get it down. Latch was broken, the cable snapped, and the wheel jammed...it was bad. Most places were closed, but Ben came and didn’t leave until it was fixed. No one else will take better care of you!

Da
Review №91

Eli is reliable and friendly. He is my go to guy for garages

Sc
Review №92

Eli did a great job at a fair price.

Ma
Review №93

Great service and very knowledgable!

Ry
Review №94

Eli did great work!

Re
Review №95

They suppose to come and just give us a free estimate but without any words just start working and then in the middle of work he said you have to pay and when I said I don’t want any work just I need the estimate he said it’s too late now and work again for more half an hour.

Ra
Review №96

Excellent job and very professional!

Ke
Review №97

Professional work, courteous service

Information
100 Photos
97 Comments
4.8 Rating
  • Address:11890 Sunrise Valley Dr Suite 495, Reston, VA 20191, United States
  • Site:http://24hoursgaragedoors.com/
  • Phone:+1 703-399-5012
Categories
  • Garage door supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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