Eli was an outstanding customer service rep for BMW. He was always available via phone, answered all questions in a timely manner, and was always 100% transparent with us. We had been searching for the perfect X3 in several states. Tri-Cities happened to be the one place with the model we wanted. My husband called Eli and confirmed all the vehicle details and he secured a down payment for it. We are Arizona residents so we were not the easiest of customers to sell to. Eli had no problem making it happen though. By the time the car arrived at the dealership Eli had all of the paper work sent to us and signed. My husband drove from Arizona to Washington to pick up the car and had no extra work to do at the dealership by the time he arrived to pick up the car. It was the easiest purchase we have ever made. Eli noticed we banked with USAA and went out of his to help us receive the family military rebate available through BMW. We never would have received it if he was not so attentive to detail. He’s continued to answer our questions after the time of purchase so that we have a great experience navigating our new vehicle options! Can’t wait to upgrade again with Eli!

Eli was a great communicator. Made the purchase of my wifes vehicle seemless. I would definitely recommend him to anyone buying a car.Thank you again Eli

Had the most amazing experience with my sales girl Nazina! She went up and beyond for me .Absolutely in love with my new vehicle. The whole process was easy and fast.Thank you to the whole team.

Whole experience was above and beyond. Jesica Garza, the sales person was very knowledgeable and professional. Helped us for 2 hrs. to get to know all the features on our new X-5. Service department squeezed me in for unscheduled cabins air filter replacements on my 2013 X-5. Outstanding experience with very knowledgeable sales staff. Highly recommend this business!

Just bought a used vehicle from this location. We worked with Eli, who was extremely helpful, no hassle, and attentive. We definitely appreciated the child friendly room that was offered while we signed paperwork. I would definitely consider buying here again in the future.

Service department is very knowledgeable. Wayne is very helpful at getting what you need in a timely manner. Relays all issues with your vehicle and stays in contact, not leaving you hanging and waiting. I gave them 4 out of five stars, because they didnt find one small issue with my vehicle and I had to return.All in all, Im satisfied.

Purchased a new X5 and my experience with BMW of Tri-Cities could not have gone better. Diane Gonzales helped with the initial information and put a hold on the car for me. Eli Reyna did a great job with the sale. Even found a discount that was missed on the original quote. Past experience with other car dealers I found they look for ways to raise the car price. Not with Eli. I wasn’t tied up all day dealing with paperwork. Eli had everything ready when I came in. Same with Christopher Martinez. He had the final paperwork ready and it was very painless. Very efficient. Eli went over the details on the X5 and the basics of its operation and spent a lot of time answering all my questions. I was very happy that I picked BMW Tri-Cities for my new BMW.

I came out to the BMW Tri Cities lot just to look at sizes of the new BMW 3 & 5 series. Yvonne happened to be passing by & answered all of my questions. When I told her I was planning on buying a BMW from another dealer, she immediately got to work on finding me the best deal for what I wanted. She was helpful, friendly & didn’t push any sale on to me that I didn’t want. She is still helpful after the sale, responding to any questions I have through text. Armando in finance was also very helpful & made the car buying experience painless. Overall it was the best car buying process I’ve experienced yet & I am thankful for Yvonne and Armando’s patience & help.

My experience goes beyond disappointing. It reminds me that I trust others too easily and I expect too much and that a respectful business transaction is outdated. I reached out to Cliff about a vehicle that had just hit the lot - so new in fact that there were no pictures even posted. The transaction started off well. I was traveling at the time and pulled into a parking lot so we could conduct a virtual tour of the vehicle since I live two states away. Cliff even sent some follow up pictures at my request. I asked him to send me a contract, which he did, and shared that this was for my daughter; she was over-the-moon excited. I too was excited because this was something I could truly afford. This REALLY was the car! Not three hours later, I received a text stating that someone had put down a deposit and would be picking it up the next day and it would be going to Canada. Saaaay what? I was already inquiring about flights to get this car, sharing the news with my husband, calling the bank, basically getting my “ducks in a row” . Not happy with hearing the news in a text, I called up Cliff. He stated that another salesperson handled this transaction. But arent you the sales manager Cliff? Wouldn’t you know what happens on your lot within hours of you and I talking? The response I got didn’t feel truthful. I was told the deposit was made online and he had no knowledge of it. Later, I tried to “recreate” a similar scenario with a random vehicle on their lot. I could never find a “make a deposit” on this vehicle button. Everything directed me to a sales associate first. It must have been just this car that had that magical button that bypassed every sales associate including the sales manager. This little car was probably one of the cheapest ones on the lot and making the sale probably wouldn’t have even registered much on the daily receipts, but it was the perfect car for us. When I shared my daughter’s great disappointment, Cliff’s parting words were, “I have access to many cars; I will find your daughter a car”. It’s coming up on three weeks, Cliff. Crickets are all I hear.Postscript: I checked back to see if this review had posted. I found it under recent reviews along with another review from a very satisfied customer who bought the car. Any guesses as to who sold this gentleman the car? Im sorry, but my disappointment now runs even deeper knowing elaborate lies were fabricated to make a sale. And while I continue to hope that honesty and integrity in the business world do still exist, I unfortunately know it doesnt exist here.

Miguel, Chris and the whole team are great to work with. Miguel was very helpful walking me through each decision, and they went out of their way to work with our schedule. Very friendly, relaxed atmosphere.

Loved the team and experience this dealership offered. Thank you.

Wayne is polite and did my service i had scheduled. They also washed my car.

The service bay was clean, the staff friendly and my 535D was in/out of service timely. They made sure to tell me what to expect/plan for during my next service (which I always appreciate). All around great experience.

I just bought my FIAT 500 here. Love my car! The price is very fair. The car has been thoroughly inspected and cleaned, looks like new.Cliff, Miguel, and Ronny helped me with my purchase today. All of them are very friendly. They dont push you to make purchase nor try to sell you add-ons.

Fast, friendly service. Worked to help accomplish our goals, with the upmost professional courtesy. Wonderful experience, great people.

Awesome service! Wane and Mandy are so nice they go out of their way to make you feel welcome and take care of all your car needs.

They got me in quickly, completed the alignment, wheel balancing, oil change and wash quickly. All with clean and friendly service. My best experience yet Curtis is great! At the third of 3 BMW dealerships!

They are an an excellent dealership. I have 2 BMWs and both are serviced there. I wouldnt take them anywhere else. The are quite fair and do the best work. I have been very pleased by all the service and I dont know that I have had a better vehicle (an I have had many) and have never had better service.

I had a wonderful experience with the purchase of my 4runner, Eli was very thorough and diligent with all the paperwork prior to me even setting foot in the dealership he had taken care of 90 percent of the deal, all I have to do was sign the papers which he went through one by one explaining exactly what it was so there would be no surprises.Eli has very good knowledge of the 4runner and all its features. I was very satisfied with the showing.He is very knowledgeable when it comes to financing and applying for loans with the best rates. I received a very fair trade value for my trading. Overall it was a 5 STAR experience. You guys rock!! Eli is a rock stars best car buying experience I have even been a part of you and have made a customer for life. thank you

Service was prompt, efficient, and thorough. Thank you, for continuing to give excellent care!

They’ve always taken great care of us! We appreciate the creature comforts at the dealership and how friendly everyone we interact with is. 😁

Loved Jessica at BMW Tri-Cities, she was patient and knowledgeable! Would definitely buy from them again!

Seriously some of the best coustmer service Iv ever had! Not only did they make the process easy but they also genuinely wanted make it happen for us, they didn’t look at us like a dollar sign they cared for us like there own. They weren’t pushy or overbearing they offered personalized services that fit our needs even staying past closing just to make sure we were takin care of then even wanted us to come back the next day to show us some awesome features about the car. Amazing people and services My partner and I got the pleasure of working with Jessica Garza and Armando Cisneros. Thank you guys!

I just bought a BMW and highly recommend BMW of Tricities all staff are very friendly and professionals. Nazina Samatova made my experience very comfortable, shes very knowledgeable to answer all questions and guide me to navigate my new BMW.Thank you, Nazina

Great buying experience...no pressure just knowledgeable, friendly staff that want you to love your car! AND I love my new ride, gorgeous vehicle thats a blast to drive. So many safety features...definitely recommend BMW of Tricities!

The 2-3 times I’ve had to go in to the shop it’s been a mess. Nothing seems to get done right the first time. Or it’s just a pain in the a** to get it done. Love my car, but I cringe when I know I have to go the the dealership. Sadly I’m only a year into owning my 3 year old car

Very professional staff nice place to go for new and used BMW..No hassle, really like how they treat me 2 times already..By far one of the best dealers in tri citiesIf you need New/used car talk to Miguel Reyna you will be glad you did..

The staff at BMW of Tri-Cities are amazing. Thank you Eli Reyna for always making me feel welcomed and taking good care of me.

Love the service department (Mandy and Wayne) are the best!!! Always helpful and treated with respect! Very friendly and willing to go above and beyond. Thank you :)

Since I bought my car new at BMW of Tri-Cities, Ive had nothing but problems with the service department honoring warranty work. Ive had three separate problems and each time left unsatisfied:The first problem started showing up 1-2 months after I bought the car. I noticed the car would vibrate at certain speeds. It felt like the tires were unbalanced. I took the car in and they found 3 of the 4 tires had flat spots. At first, they accused me of putting the flat spots in the tires, but I drove it every day. It turns out the car had sat on the lot for 3-4 months before I bought it and they must not have moved it. After the service advisor spent a week talking to the service manager to see what they could do, they agreed to replace the tires, which were brand new. Instead of replacing the bad tires with new ones, they swapped tires with the loaner vehicle. Who replaces faulty new tires with used tires under warranty?Next, in the first year of ownership, I got a flat from a nail in the road. I read through the manual and the tires were warrantied against road hazards for the first year. When I took the car in, they refused to honor the road warranty. They told me the tires had too much wear and that Pirelli had changed the warranty terms. I showed them the warranty paperwork that came with the car, but still no luck. So I was out $360 for a new tire.Today, I took my car in for the 3 year service, which basically consists of an oil change. When I bought the car, it included the first 3 years of complimentary scheduled maintenance. When I dropped the car off, they told me I was out of warranty. The three-year period had ended 1 week before I took it in. They refused to honor the warranty, despite never having performed the free 3-year service. Ive had complimentary service on new cars from Toyota, Subaru, and VW and have never had a problem with them performing the final complimentary service appointment for free. So I ended up spending $160 for an oil change. To top it off, I was told the shuttle would be there in 20 minutes. An hour and a half later my car was done, but still no shuttle.If you can find an independent shop to use, take your car elsewhere. Unfortunately, this is the only BMW dealer for 200 miles, so there isnt a lot of choice if you want to take your car in for dealer service. This is the last time they get my business.

There is no longer a BMW dealer in Yakima, so our companies have had the pleasure of being assisted by BMW of Tri Cities over 50 times in the last 7 years.They deliver every time with experience, professionalism and expertise that is exact and delivered as promised, EVERY single time.They are the best of the best.

Working with Zina was a breeze, all of the staff was super friendly. While we did hit a bit of a snag waiting for parts to arrive and a couple of other unforeseeable issues, delivery of my vehicle was delayed. Zina and Chris the owner did everything in their power to make things right.Service is above and beyond any other car buying experience I have had in the Tri-Cities, I cannot recommend BMW enough if you are in the market for a vehicle.

I live in Olympia, and have BMW dealerships closer to my home, than Richland. I chose to go with BMW of Tri-Cities and was not disappointed. Eli Reyna provided excellent service from my first email inquiry. We easily communicated by phone and email to ultimately order my new factory build, and he picked me up from the Pasco airport after the short hop from SeaTac. The entire process was uncomplicated, and a pleasure. Thank you BMW of Tri-Cities team!!

As a first time buyer, It was nerve wracking coming in but Nazina Helped me feel so welcomed and comfortable! She helped me fall in love deeply with the car I have now and honestly wouldn’t have been possible with all the help I have received from Nazina and Eli! I’m so beyond great full for the huge amount of effort Nazina helped me getting this vehicle just under a week from when I did the test drive. It was a process but she helped me so much along the way and made sure I had what I needed and how I can get it! Forever thankful to Nazina Samatova, Eli and BMW of Tri-Cities!

I wanted to reach out see if anyone has had any experience with BMW of Tri-cities? I recently took my car there for a recall. While I was there I spoke to a service advisor about an issue I had with my car. I showed him what check engine codes a local mechanic had pulled and he suggested we do a diagnosis to find out the issue. I paid for the diagnosis and went back 2 days later only to arrive to a car that wouldn’t even start. Keep in mind this is a 3 hour trip for me. At this point their manager was involved and he assured me the issue would be resolved and he was able to get me a loaner vehicle. I get informed that my fuel pump is bad and a fuel line is leaking and that’s causing it not to start, which I found very strange considering I drove it almost 2 hours there. Regardless I had no choice but to have it done. When I go to pick it up for the 3rd time and after $1400 it still had the exact same issue I explained to them when I initially took it in. I leave it there yet again only to find out that the issue is related to the code I showed them and it’s a nearly a 4k fix. I don’t understand why that wasn’t found in the initial inspection and why I paid for parts that didn’t need to be replaced. I understand things happen and I’m waiting on the General manager to see what they can do for me but driving there and back 4 times and all the the time I’ve spent trying to get this resolved is very exhausting.

Excellent service. All questions answered simply and efficiently. Best dealership experience ever! Jessica was particularly brilliant! Fully recommend

As regular customers of BMW Tri Cities, it is nice to deal with consistent, experienced and loyal staff, it makes everything more comfortable and easy. All the staff are courteous and responsive to our requests or needs.Thank you Jessica, Miguel and Amando!Jeff and Nicole Walker

Miguel Reyna went above and beyond to ensure we had a quick and smooth service call. He truly cares about his clients, definitely the best salesman out there!

Great experience buying a BMW! Staff was excellent to work with, very efficient and no high pressure sales tactics.

One of the easiest vehicle transactions I have experienced. The sales team expert I worked with, Nazina was courteous and professional through-out the purchase process. I would highly recomend BMW of Tri-cities with your next automobile investment. Enjoy the ride...

I had an amazing experience with both the sales side and the service side of this dealership. I actually purchased a pre-owned Ford Explorer (of all things) from a BMW Dealership and was treated like I bought the 7 Series Sedan. Ive been buying cars for 45 years and this experience was the best. I highly recommend BMW of Tri-Cities.

BMW of the Tri-cities did a great job ordering and delivery of my 2021 Z4 M40i. Chris and his team works hard to exceed customer expectations. This is so important today and a pleasure to see. Thank you all and a job well done

Eli was excellent. A great sales experience.

Very friendly sales people non-pushy at all was very informative and very helpful look forward to doing business with them

My husband and I found this vehicle for sale on the lot. Brett Russell, salesman at the Audi Sales, gladly helped us out. He was extremely helpful, fighting for our rights to a 2nd set of keys when one was not to be found. The managers and finance people had to be talked into because new sets of keys are pricey now with the computer chip, etc. Brett stuck with it and we walked out very happy with his service and treatment of us. We really appreciated his happy attitude and support of us as his clients. We were buying a 4 hour drive from home and felt this might be a place we would recommend to our family that lives in the area and to anyone that reads this review of our time on the lot.

Nazina was GREAT to work with, We would highly recommend her !!! Everyone at T&C BMW are so nice & helpful, making us feel right at home, we are so happy!Thank You! :))

Miguel was super helpful in explaining everything throughout the purchasing process. All of the staff were friendly and helped me get my dream car! I was recommend to anyone looking to purchase a car!

Zina is a magician! Got an unbelievable deal on 2 vehicles. Couldnt be happier!

UPDATE: My partner & I had a wonderful conversation with George Stanley, the GM, and found common ground in our love for BMWs and providing high quality customer service. We understand this situation was out of his control and accepted his apologies. George gladly took care of the cost for the fuel sender seal.I struggled with this review because it is the first poor rating but it is my hope this experience will create improved customer service. Our 2003 BMW 325xi had a fuel pump failure in Boardman, Oregon. We had it towed to Richland after calling the dealership and confirming they would work on it Friday afternoon. After getting to the dealership we were informed they did not have a replacement fuel pump in stock and it would be Monday before any work could be done. We had driven from Portland and were 5 hours from home. The dealership offered no courtesy/loaner car or any local accommodation. My partner, a longtime BMW owner & member of the BMW Car Club of America Oregon Chapter, told a manager we had received loaner cars before but the request was curtly dismissed as ‘We only have six loaner cars. This isn’t Seattle.’ When the dealership closed at 5 p.m. we were put out on the street during a pandemic and had to hang out at the nearby Fred Meyer until family members arrived from Portland to pick us up and drive us home. On Monday, we retrieved the car and its $1,600 bill for an after market fuel pump & labor. After having the work evaluated by our mechanic in Portland it was found the fuel sender seal on the unit was damaged when installed causing fumes to leak inside the car and producing error codes. This fix cost $119. I’m still at a loss for how any business much less one with a stellar reputation like BMW can allow this poor level of service to happen?!

Always quick and easy to get repairs made in the service department!

Eli Reyna and the sales staff here always provide the highest levels of service. Great local business that stands behind the vehicles they offer. The service department is great, too. Efficient scheduling, and they give accurate estimates and get the work done on time. Overall I could not be happier with their customer service and knowledge of the vehicles that they sell and service.

The sales team at BMW Tri-Cities were genuinely kind and respectful from first phone contact to closing on two vehicles later that same day. My wife and I arranged a flight to Pasco from SeaTac on a Saturday afternoon, our incredibly nice sales person Diana picked us up at the airport for a relaxing 10 min drive to the dealership. The financing process was completed within an hour as we test drove two separate vehicles. Its clear the team at BMW Tri Cities operates as a family unit, refreshing A+ experience. Highly recommend visiting these guys for your next car purchase!

Excellent service and attention to the client!!

BMW Tri cities has been absolutely fantastic. They have gone above and beyond in the service department as well as answered a lot of questions in the sales department. Everytime i have a question they take the time to find an answer or walk me through the vehic.es features. I have jad several modifications and after market BMW systems installed and the service department has kept me in the loop befre and during the process. Not all BMW dealerships are the same and I can tell you firsthand that Tri Cities has an excellent one.

Service department guys are super helpful and friendly!

I completed my second BMW purchase through Miguel Reyna at BMW Tri-Cities. Miguel and the rest of the team made the process informative and stress-free. I am thrilled with my purchase and with the entire 5-Star experience. I highly recommend BMW Tri-Cities to anyone looking to purchase a new or used car.

Very helpful after the sale

Service Department was very helpful and I got the pleasure of working with Mandy Hicks.Professional helpful very plasent and she found away to not only provide best service but get me in and work with my schedule. Thank you please ask for Mandy with any future services needed with your BMW.

Eli did an excellent job making the vehicle purchase hassle free and smoothly. Worth the driving to the dealership.

Excellent customer service as always.

From Kirk and Jenna: what a great dealership and the manager is the best we’ve ever dealt with to assist in the deal. Very professional and kind sales person Julia Derevyanchuk, she did everything to make buying a car easy and worked very hard to get us the best price. We will always buy from this dealership and especially from Julia.

Mandy in the service center was very accommodating when my vehicle recently broke down and needed repairs on the road. She coordinated with my extended warranty company and dealership of purchase ensuring that I had a good experience. Excellent customer service.

BMW Tri-Cities really impressed me with their quality of service. Even though its not a large BMW dealership with hundreds of BMW inventories like its Seattle and Portland siblings, it does its job with the original BMW quality and speed. Big thanks for Rita, the great client advisor that I got to work with and helped me throughout my first BMW purchase. If you ever consider buying a German car, come check out BMW of Tri-Cities and ask for Rita.

Friendly staff with quality service!

Just purchased our 6th buy with BMW of TC. Miguel and Armando are great! Helpful and honest.

Mandy is the best !

I found a car here through a search online and came to look at it. When I walked in the showroom there were a group of employees having a conversation. I stood there awkwardly for a few minutes, made eye contact with several of them assuming they might want to stop talking about their colleagues doctor appointment and help a customer. I probably should have interrupted but didnt want to seem rude. I slowly walked out the door, thinking to myself that like a good romance, one of them would stop me before I was gone. I guess that only happens on the big screen.

Great car buying experience! Answered my questions and got me approved all over the phone and with email. They got me a better interest rate than my local dealer. I drove a 12 hour round trip to deal with these guys and they made it worth it! Easy and smooth car buying process and really appreciated the espresso machine in the showroom. 😁 Thank you, Eli and company!

Outstanding customer service! Ill definitely be back.

Just want to give a huge thanks to Eli Reyna for taking care of me! Such a good salesman. Definitely recommend him. He made purchasing a vehicle the easiest and non stressful thing ever. Eli knows how to do his job very well and will attempt his very best to satisfy a customer. He does not let you down!Thank you Eli

This establishment is highly unprofessional and does not take care of their customers, they nickel and dime you instead of giving one accurate quote. They let you drive away from the service center without actually fixing your car and then try to gaslight you because you are upset that they didn’t resolve your issue. We took a car there multiple times and the last time we got the car back it was worse than when we brought it in. We ended up just getting a new car from a different dealership because that is easier and safer than dealing with this company. If I could give less than 1 star I would.

My Client Advisor was Eli Reyna and he was the one that made the difference in purchasing from this dealership. I searched every dealershipin the Pacific Northwest and this dealership was the best in terms of price and vehicle availability. What closed the deal was the fine personality and customer contact skills of Eli Reyna and his ability to go above and beyond in creating the perfect customer experience. He has 14 years experience with this specific dealership and it shows. I would encourage anyone needing a BMW to contact Eli at BMW of Tri-Cities. You will not be disappointed.

Nice people to work with. They care for my car almost as much as I do with their service department.

Excellent buying experience!! My wife and I felt comfortable and relaxed during the entire purchasing process. Such a great team of people to take the stress out of buying a car. They will take care of you and treat you right!Thanks to Eli, Armando, Chris and team!

By far, this is the best BMW dealership around. I have purchased four cars from them and my son one. They have excellent customer service, no pressure and fair dealings. Between Eli and Chris, they have worked magic to secure me a great deal every time. I highly recommend this dealership!!!

First Class All the Way Around – A statement that clearly describes my entire experience with the team at BMW of Tri-Cities. This was my second personal transaction with the dealership, 4th family transaction and my 7th BMW since moving to Seattle. This dealership may not compare in size to the ones in my hometown, but boy do they leverage their assets (people & product) to deliver a personalized BMW purchase experience that far exceeds their peers in the PNW marketplace! I worked with a solid, dedicated, and accountable team including Eli Reyna my Client Advisor (this guy knows almost everything you would ever want to know about the car you are considering), Chris Martinez the Executive Manager (a fair man of high integrity and accountability) Armando the Finance Manager (informative but not too pushy), Wayne the Service Manager (wonderful attitude and defines “Service with a Smile”, Sam in Parts (knows his stuff and is really fun and friendly), and Maria at reception who welcomed me with a smile and always remembered my name.Given Covid-19, my entire deal was pulled together on-line resulting in a final result that was fair and included every incentive that was available to me. It was presented in a timely, responsive and easy to understand format. The team worked around the clock via email and phone responding to all my questions and requests in a professional and timely manner. I have to say that it was really fun working with them! As I have always done when leasing a new car, I reached out to the local dealerships in my area to test drive and measure their purchase experience. This time it include BMW Seattle and BMW of Bellevue. Yes, they represented the BMW brand well, but BMW of Tri Cities knocked it way out of the park leaving them both far behind! I did not feel like a number but a respected lifelong client in every stage of the process.In the end, the delivery of my new BMW was flawless. I walked into the dealership, excited and content with the deal put together by the whole team, quickly finalized the paperwork and was introduced to my new BMW ready to drive home. Now let me tell you about that drive home. One of the greatest benefits of buying my car from BMW of Tri Cities was that drive back home to Seattle. It was thrilling driving from the desert community of Richland on a beautiful summer day back to Seattle through the gorgeous winding roads of the Gorge and the mountain pass. It really adds to the entire purchase experience when you can enjoy your first drive with such a variety of road conditions.Bottom line is that you cannot leave this dealership out of your consideration if you are in the market for a BMW or an Audi. For those of you concerned about the distance if you are not local, I can assure you it is totally worth whatever arrangements you have to make to pick up your car from Richland, WA. I have been truly convinced that this is the dealership that sets the standard to beat for the rest of the dealers in the PNW!

Great service, Eli took care of everything. I would recommend this dealership to all

Placed a build order for an X3 M40i. Jessica and Chris made the process very easy. Very happy I did not have to source through another dealer. Vehicle is quite nice.

Husband and I had a very wonderful experience with sales representative Miguel Reyna and the staff at BMW. I will highly recommend Miguel to anyone looking for a car to buy. Very well pleased with their great customer service.

These guys are absolutely amazing! I drive from Spokane to get my services done at this location whenever Im driving to Seattle since they are on my way. Ive had the pleasure to work with Wayne from the Service department and he is the reason why I make the trip. Very caring and also an expert. Thank you guys for taking care of the BMW family members!

I recently had to replace a key for my 2001 330ci, and from the moment I walked in the door it was a 5 star experience. They made it easy to order the key, and notified me it would be here within the next couple days. They called me at work 2 days later and told me the key was ready for pick up, I was able to get off work a little early, and arrived at the dealership at about 6:15. Unfortunately, the parts department closes at 6pm. One of the gentlemen there, who I can only assume is a manager or higher up employee because of his professionalism, took several minutes of his time to search through the parts department for my key. When he couldnt find it, he personally arranged for it to be delivered to my work the following day, as I work 12 hour shifts and it is very difficult to leave work. The key was delivered to me at work the following day. I am beyond impressed with the staff and the service they provided for me. I will definitely be recommending friends and family, as well as bringing my business to them in the future.

Not only a beautiful dealership but a great group of folks from the minute you walk in! Best experience possible! No hassles, no pressure, truly kind people and very considerate of my time. These folks do it right and make the automotive experience truly pleasurable again! Highly recommend them!

We dealt with Jessica Garza when looking for our new-used car. She was extremely knowledgeable, helpful and very nice. We told her what we were looking for and the first car she showed us was the one we bought. We sincerely thank her! If your looking for new or used, you must try this BMW Dealership.

My sales representative Miguel was very awesome. I have had very horrible sales representative in the past and this guy was so honest and gave me the greatest deal price on my bmw. He took his time to explain everything in details and I highly recommend Miguel to anyone looking into purchasing a car from tri cities BMW.

Have purchased several vehicles here. Have been treated fair and the deals were great. Eli was my salesman. No pressure, all questions answered and overall a great buying experience. Met the owner. Good guy who is all about customer service. Highly recommended!

This is one of the best dealerships I have dealt with. The staff are very courteous and showed a hearty hospitality. And I am happy with the great car I got!I worked with Larry Riggs to get my car and he is the best. I didn’t get the standard experience of buying a car where everyone gives you that smile and use polite friendly words/jokes just to buy you in. He treated me as friend not as a customer, and being professional in the same time. He was very honest and shared everything about the car with me before I make a decision. We agreed on the deal details over the phone and he prepared all documents before I take the trip from Seattle, just to make my trip smooth as possible. The car was ready when I arrived, he took me for a real test drive and explained a lot of features about the car. I felt like with a friend while I am at the dealership, not like a customer.I definitely recommend this dealership and especially Larry. You won’t regret it!

We were on a road trip from Canada to Walla Walla and I blew my turbo charge pipe. My 435i ‘limped’ into Tri-Cites BMW on a Sunday. The service department was closed as is normal, my stress level was at a 9 out of 10, then we met George Stanley the General Manager. He said ‘Tell me your story, what’s up? Maybe I can help.’ George took care of everything and made us laugh! Within an hour we were back on the road towards our vacation with a courtesy car and my stress at a level 2 out of 10. Within a couple of days, I had my car back with a very reasonably priced quality BMW repair. My satisfaction level is 10 out of 10. My gratitude to George and the service department for saving our vacation.

We had an excellent customer experience of buying our new X3 in tri-city. Business manager Eli is very patient and professional. Thanks for providing great service! We are satisfied with our new car and overall experience. Highly recommend this BMW store and all staffs here are awesome and friendly.

We really appreciated the laid-back, friendly environment of this dealership. Jessica Garza was an excellent sales person to work with. She wasnt pushy at all, yet answered all of our questions, gave us all the information we needed to know, and followed up with us when we were deciding between two cars. The manager George Stanley took the time to get to know us and make sure everything was going well. Thank you BMW Tri Cities for the excellent service.

Called and emailed multiple times to set an appointment to get my car serviced. They always said ill send it to services and they will call you. Its been 3 weeks and i still havent heard back.

Very helpful staff, despite the fact that I own a Mini Cooper :)

I was in a pretty tight spot with an unexpected car situation that arose last minute and the folks at BMW not only had the EXACT car that I was looking for but they went way above and beyond to resolve my situation. Very professional, low pressure and I felt truly had my best interests at heart. Will definitely come back for future car needs!! Thanks again to Jim, Eli, and Chris for all the help.

We had a very good experience buying from Miguel Reyna. He was kind and very helpful. Even learned all four of my kid’s names. Buying a car can be a long experience so having a great salesman helps out. Thanks again!

Joshua, the sales person was helpful and courteous. The only reason that I did not give 5 stars is that the wait from the time the deal was made until I got in to complete the paperwork was excessive. However, Joshua made the wait as pleasant as possible.

Eli Reyna is, undeniably, the most hardworking salesman around! I was in a very precarious situation, and Eli found me a vehicle I fell in love with and then leveraged his network to ensure I was able to drive away with the best deal possible. I was really cutting it close, but Eli managed to work everything out before my existing lease matured. Being new to the area, I really appreciated Elis authenticity and helpful nature. He made smooth sailing out of a previously stressful situation. Ill definitely be seeing him again, for my next purchase or lease! Thanks, Eli! 👍🏻

I went into BMW not really knowing what to expect, since all the other car dealerships Ive been to were pushy and rude. (For example.. Honda, who ran my credit score TWICE without asking me) Larry Riggs was the client advisor that helped me today. He was absolutely amazing. He didnt pressure me into buying a vehicle and helped answer every question I had. My 2 year old daughter was with me and he treated her with so much kindness, even when she was acting a little wild. I know working in customer service you have to bite your tongue and smile but Larry was genuine. Even though my credit score went down because of Honda, Larry helped me get the vehicle I wanted without stressing out. Im very thankful for all the help today and LOVE my new vehicle! I definitely recommend this dealership and dont forget to ask for Larry! You wont be disappointed!

My first BMW so I was nervous. Eli was terrific. He took his time, was respectful of mine, and didnt push hard to get me in a certain vehicle. Make no mistake, they are there to sell you a car, but I appreciated the options made available to me and the willingness to do what I needed (a couple of test drives) in order to make the decision feel solid in my head.The finance guy (I am sorry I cant remember your name!) was lovely; of course they want to sell the extras, but he didnt oversell and I was grateful. Ive had the car for seven months and I never once experienced any buyers remorse about the vehicle or the price I paid. The staff is very friendly and I am holding one start back only to see how the relationship with this dealer evolves (first service is happening soon) so I can present a better picture. So far, though, I wouldnt hesitate to shop this dealership again.

Larry Riggs was awesome! He was very personable and not high pressure at all. He was good about letting me have a real test drive, not just around the block. He explained several of the features that I was unfamiliar with. I ended up with a Cadillac (not a BMW) and I love it!

Very knowledgeable. Happy to help. Communication during service is slightly lacking, but the time and cost estimates were very close to the end result. More expensive than most, but guaranteed and they treat everyone like individuals.

Great service. We just bought a used BMW from a private party and went in to order a spair key. The sales manager came over and spent over 30 minutes going over our new to us car explaining every little detail. And we didnt even buy the car from them. What a great dealership. Just imagine what they would do with a purchase from them.