I needed a rush tire repair done so we could continue traveling. The Tire Engineers got the repair done very quickly and back on the road. Thanks guys!
This is the best place to take your vehicle in Richmond Hill. They have fair prices and awesome customer service. I have tried two other places in town with horrible results. Those who shall not be named were over priced and refused to treat me like a human. Hands down, going here has been the best experience for me. The employees treatment me with the utmost respect and didnt break the bank. I have been here twice and both times were excellent.
Extremely professional and very friendly!! Quick service and value. We left feeling great, we’ll definitely be back! We didn’t get the name of who helped us but he was amazing!
Incredible service! Went in to get two tires changed and they were really nice and got me in and out in a good timely matter! Definitely will be coming back! Also, who doesnt love a 10 minute oil change where you can sit in your car while they do it? Love it!
I’ve gone here twice in the last 6 months and have found them to be an absolute pleasure to do business with. The staff is so incredibly courteous, especially Matt and Mitchell. Their customer service skills are top notch! I’ve tried nearly many other oil change services in the Richmond Hill, GA area over the last 14 years and have never been so impressed. They have my business permanently.
The service here is above and beyond! We stopped in on a trip from Florida to North Carolina because we were smelling oil and they took a look at our systems and didn’t even charge us! They were so kind and generous. If we lived nearby, they’d have a customer for life!
I would love to give you five stars… But your associate rattled on and talked me into buying windshield wipers saying that my windshield wiper him or nearly shot! When I finally gave in and told him go ahead and replace the front ones and the back one he went over to get them! After all that he comes back and says we do not have windshield wipers to fit your car! Maybe he should’ve checked before going on this big spiel about how important windshield wipers were and talking me into buying them… Only not to have them in stock! May I suggest your employees check before offering to sell someone something! Since moving to Richmond Hill I get all my oil changes done here and have had no complaints this far… Until now! I will continue to do business with you but your employees do need to be more informed of the products they are trying pedal!!
Outstanding service! Manager Rob was friendly and very knowledgeable. Found perfect tires for my wrangler at a great price and installed in roughly an hour! Also did oil changes for my wife and I in a very short time. All techs were professional and friendly. Highly recommended!!
Shane, Rob and the rest of the crew are really awesome and down to earth. Always make you feel like youre at a mom and pop shop and feel like family.
Terry was very friendly and informative about why my tire pressure may be low when I stopped in to get the air pressure checked awhile back. This will definitely be my go to place from now on.
Quick and easy oil change, as promised! Staff was friendly and knowledgeable too.
This was the best place around! We are From CT and broke down on the side of the highway with a flat tire. Being from CT and traveling to Tampa, FL for school, we had no idea where to go or what to do. We got the doughnut on our car and went to three other places around the area in which they were condescending and rude to my mother and I. We had no where to go and had to get to FL and the places were saying it was gonna be over 3 hours of waiting. We came across this place and they were absolutely amazing. The gentleman in the front desk took amazing care of us and we were in and out within the hour! Couldn’t be more grateful for the people who work there!
Matt S at the Richmond Hill location was very positive and energetic. We just had our oil changed there and left feeling really good about the experience. It’s nice to see someone who seems to love his job and take pride in his work. Great job Matt!!
Fast service and they offered to let me see the part they recommended to be replaced. The waiting room while small was cool and stocked with water and the restroom was very clean and it had a changing table in it. Everyone was very nice
Never had a bad experience here! They are all super polite and helpful!
This place charge more than the dealership. My son and I needed our oil change because our appointments at the dealership was to far out. They charged me $104 and my son $84 which we never paid at the dealership. Definitely overpriced & we will wait for our appointments next time at the dealership.
Service tech didnt read the ticket, so the wrong oil was put in my vehicle. They fixed it, but communication between staff and attention to detail needs to be a bit tighter.Told another customer to check the owners manual to reset the TMPS light because theyve never seen that car before.Heard my car start and sounded like they drove away several times. No windows so you cant really tell whats going on.Told a customer that his appointment didnt matter, its first come first serve. Appointments are for marketing.Lead me to question their integrity.
Great customer service, fast and friendly and good pricing
Got there at 8am. Took me right away. Got 4 tires and a wheel alignment. Out by 9:30am.I have used them for oil changes and tire rotation previously. They don’t try to upsell like other places do. Would recommend them to all my friends and family.
Excellent service from Mitch and Terry, who helped my wife and me understand how to utilize the service reminders on our Nissan so we wouldn’t go over the recommended mileage (again). We are seniors and they showed us without making us feel stupid and my wife said it was the first time she had fun getting the oil changed!
Here at J Martin Auto in Richmond Hill the team at Express Oil Change & Tire Engineers services all our vehicles before the sale. They do great work and they stand behind it. Several of our customers have continued to use them for Maintenance and Warranty work through their Extended Warranty Company. Thanks for all you do for us!
By far the best oil change experience ever. Professional, efficient, and friendly.
Rob and his crew was awesome. Our alignment machine was down
Fast easy service. Took about an hour to change all 4 tires with an alignment. And I was second in line.
These guys do a great job. Free hand sanitizer, free bottled water, exceptional service. Very friendly and professional.
Wow my experience was awesome I diffently will be returning they are a great place to have your car survived they will explain everything to you if you are like me I dont know much about cars
The guys there were very nice and very informative! They also let me know of some leaks, power steering resovoir and oil, that I did not even know about. I would highly recommend anyone to stop her for next oil change or tire issues. They have a little prices high, however, if you want the best service like I received today then I would stop in!
Best place. Took less than 10 minutes. Great prices. Shane, Rob, and John were all very professional and went above and beyond their job descriptions. Highly recommend.
Fastest oil change Ive ever had. Great service, friendly team, and very reasonably priced.
First time to try this place, and the last time. Need a better set up to insure first come first serve. Als there tech standing there having a conversation with someone whos ch causes delays not good. Then when I mentioned this to a manager in a phone call to be brushed off with That is how e do things in the south comment. Frankly is a poor reflection of attitude, and professional standards. No concern at all. So I would venture no concern for your vehicle. I will go elsewhere.
I have only used EOC a couple of times but will definitely be going back. I took my car for service work. Kind and professional every step of the way! Called back when promised and did not attempt to sell a service I didnt really need. Did not gouge on price.
Fast with great customer service. Would recommend.
Wonderful staff with a professional manner. Definitely coming back. Thanks, Andrew!
Great prices, customer service, and quality. They are true and honest and do not take advantage of their customers.
Mitchell and his staff were very thorough and courteous. I really appreciated the Military Monday discount! Every little bit helps. I will be back with our other vehicle when the time comes.
Rob and the folks at Express Oil in Richmond Hill have always been professional and kept my vehicle in great shape. I will continue to give them my business in the future.
I was very pleased with my experience. They provide Same Day Mechanical Services that are professional and fast. Their manager Rob Housman was very helpful and kind. I highly recommend them.
Brought both of my vehicles in for an oil change. They were fast and informed me of what oil was best for my vehicles. No complains here!
Rob Base was very kind and personal. Much love to him from Miami (Magic City). I like that they employ our military men; men who defend and serve our country. God Bless this business and these fine young men!
I have been here twice and they are always efficient, fast, knowledgeable, and nice. The prices arent bad either.
The staff are amazing here! They get right to the point and can guarantee there is little to no wait!
Amazing customer service! I left someKeys in my car that I needed for work. Someone met me after hours to give me my keys back! Also happy with the work they do!
Awesome! Definitely recommend! Johnathan is the best!
Efficient, friendly, and affordable. They were great.
A place I can trust. They are honest and their work is great. Used them many times
Friendly Professional Staff and Quality Work
Fast service. Never got out of truck. Employees were awesome. I recommend this.place for.a oil change. In and out in less than 15 minutes
Our alignment machine was having a bad day.. Rob helped us get our customer ready
Great technicians! They did an awesome job!
We where on our way back to Virginia from a trip to Florida when our car started stalling at low speeds. It was hard to get it going, but we managed to make it up a few exits to Richmond Hill. We stopped in the Autozone who read the codes and referred us to Express Oil Change and Tire Engineers for the repair. We explained to the manager that we where trying to get back on the road and that we would love to get a rush and get it done same day if possible. He was able to get us in and out in 3 hours and even recommended us to a nice place for lunch! Very friendly staff and trustworthy. I would highly recommend.
First time coming here and I have to say what a great experience! Everyone smiling and the best customer service! Great prices as well. I highly recommend them and will be back for sure!
Awesome service... Thanks for the good honest work on my automobiles
Very impressed! We were in and out in roughly ten minutes! Aside from the efficiency, the staff was very kind, professional and knowledgeable. Mitch took care of us and we’ll be back every time we need our vehicles serviced!
Today Rob, Mitchell, and Brian took care of my wifes oil change from start to finish everyone was very professional and everyone actively comunicated with my self as well as with each other providing the best care Ive had in getting an oil change in a long time. I will be using them again for sure.
Nice friendly staff. Clean facility.
Everyone was so nice and professional. My new favorite place.
Fast, Professional, Friendly. Great group of techs that were a pleasure to be around. The crew was as well oiled as my 4.6L V8.100% recommend.
Great fellows. New biz. Customer Friendly. There to serve.They had my 2 cars installed in less than 2 hours along with all tires rotated.There are lots of Auto shops in RH but take a visit to this new shop and you will enjoy the difference..
They were very friendly and fast!! Also fixes my little issue I had as well. Will definitely be going back and will recommend to anyone and everyone!!
Fast and friendly service!
I was in and out in 15 minutes with an oil change, new wipers and fluids topped off! Best experience I have had with an automotive center in years! I was given a list of recommended services for my vehicle but received no pressure to purchase any of them. Great value!
Super fast for an oil change I didnt even get out of my car. Super friendly workers and highly recommend for any vehicle maintenance!
They are so nice!!! it went by so fast and had us laughing the entire time!! 100% recommend!
These guys were on top of their game! Best service Ive had in a very long time. Fast, friendly, and affordable. The staff worked very well together, their communication with each other and myself the patron, was stupendous! My husband and I both agree this place is definitely 5 star!
I highly recommend it! I have been unable to get to the dealership and saw newly constructed EOC had opened. I took a chance and I was pleased with the efficiency, customer service, and my experience all-around! My oil was changed and fluids were topped off. They did an inspection of my vehicle and gave me a list of recommended services but did not pressure me in the least. My team consisted of Brian, Kris, and Detrick. They took great care of my vehicle!
This team goes above and beyond to take care of their customers...most importantly, they are trustworthy.
Friendly staff and fast professional service. Will be returning in the near future and highly recommend to anyone needing their services.
These dudes are awesome.
Had my tire repaired here. Very clean place attentive workers and very friendly. Definitely bring your vehicles here and be sure they will honestly take care of it.
Best place around.Shane is very professional and an asset to the company.
Outstanding customer service on the phone. Even better customer service in person. My wife just got the oil changed and they completed the task in 10 minutes. Her and the kids didn’t even have to get out of the car.
These guys are fast and professional - will definitely be back
Excellent job fast and very informative as it comes for your car needs. Mr. Mitchell took every good care of my vehicle. On the other side Mr Earl very rude an very unprofessional I simply asked him about the price of oil change and he just said wait until we open kept on eating and ignoring my question had to go around and ask. As soon it open he new I was first online he went to the 3rd customer and just let me there. But Mr. Mitchell very politely in all aspects and professionally took care of my vehicle in lest the 20 minutes all checked up lights, fluid and advised tire rotation 👌 Mr Earl we the people are putting food on your table remember that workers like you bring a business down faster than it got up. My advice to management is that if one of your workers are not willing to help the customers its time for a change.
Fast friendly and great set up. It was kinda fun. My fav new place for oil changes.
!!!SCAM ALERT!!! They quoted me a price of $71.99 for a full synthetic oil change and then charged me $167 because they said it required extra oil. They never explained there would be an extra charge for additional oil. They should have known how much oil it would take for a full size truck when they gave the quote, it is not acceptable to charge more than double for the quoted price.
Excellent service at a very reasonable price. John was very nice to deal with and made the whole experience a pleasant one.
Im so glad this place opened up here in Richmond Hill! Literally took 10 MINUTES to get an oil change, you cant beat that. I love that I was able to stay with my vehicle the entire time and I really appreciate the first responder discount! This place has great prices, very professional, and also ROB WAS SUPER NICE AND SWEET!HIGHLY RECOMMEND!
Was fast. Andrew seemed to know what to do. Good job.
Excellent customer service.
They are honest, caring and dedicated to make their customers happy! I know they will establish great clients as they grow. They listen to you and address any questions or concerns right then and there. I will certainly be a return customer! The manager Rob is a great guy!
I called their facility and explained I had a brake issue and they said bring my van in. I took my van in and they diagnosed needing brakes replaced. They gave an estimate and i got the ok to proceed. The store manager which is awesome gave me ride home due to the repair was time consuming. This is unheard of now days. I highly recommend this very professional auto service center. Everyone there is highly professional.
Went i.n for tire bal on front. First priority... They tried to sell me front tires. Then I was told they were balanced the best they could get them since I need tires. Took to two other places that sold tires was told tires were good for another 8 10k miles by both. And my front tires are not balanced after paying $10 per tire and $25 to get one patched!!! Made a special trip to go to this new place.... Not satisfied at all!!
Just went in for services. This was the fastest and most convenient service ever. The whole team worked like a well liked machine. I was in and out in under 45 minutes. Good value, great customer service, and professional attitude.
I swear they are the best!!! Super fast so professional especially Shane he is the go to guy!! I highly recommend this establishment, prices are very reasonable as well! I will definitely be back.
Loved the 10 minute oil change. First time I could see everything they were doing to my car for myself. This is also great for COVID safety.
Fast service. Really helpful and nice employees!
I have only been once but it was quality and speedy service.
The guys that work there really enjoy their jobs. They do great job very quickly and have fun while theyre doing it.
They are awesome!! Got oil changed, had some Complications. But they are working to help me and my family, friendly staff and heartwarming. Rob youre doing a great job, thanks for being part of Richmond hill location
I brought my truck to get some tires put on after i had called to make sure they could do it, after i walked home approximately 3 miles i got a call saying they could not do the work. I ended going to Savannah tire wich to more time than they quoted me here but they got the job done and about half the price
Great employees love to chatting and the great communication keep up the good work and have a blessed day
Awesome...bay 3 guys was amazing and very friendly
Great Service 👍
I had a really good experience here. Each team member was attentive and courteous. They communicated well what I needed and even what I didn’t need. This will be my preferred location in Richmond Hill.
My husband and I are from NC. We were in GA for our honeymoon, of course I got a nail in my tire. This place fixed us up super fast, and you can tell they have their customers in mind. AC waiting room with TC, and a very clean restroom. Everyone we came in contact with was as nice as they could be.
Very nice staff, willing to provide you with the best advice for your vehicle. Hands down the best in town! Will be coming back for the rest of my vehicle needs.
I popped my polaris tire off the rim today, after a very hectic day. Brought it in without a call or an appointment. I was in and out of there within 15 minutes. Very professional and very friendly. They will have my business for now on.