Just bought 2 Honda 2200i Companion generators today and Wes and Roger were very helpful in helping me determine the right equipment and took the time to show me how to set it up, run it and maintain it.

Wes is a great people person....he greeted as soon as i arrived & came over 2 answer questions.....can-am 3wheel class.....Msrp..adjustable handle bars....adjustable foot pegs....very family oriented.....awesome showroom

Traded in can am spyder f3se 2015 for spyder rt limited 2021. They made it seamless

Great experience buying my first CAN AM. Couldnt ask for a better salesman then Roger, very helpful and knowledgeable. Roger is not one of these salesman that try to push product out the door at any cost, Roger is personal well versed in his trade. Will definitely be going back to buy again.

Very satisfied with communication efforts and overall customer service was great. Answered my questions diligently and in a timely manner without any issues. We are out of AZ and purchased a helmet that arrived quickly and as expected. Definitely will continue to purchase through Richmond Honda House for all our bike needs. Thanks guys!

First ever visit and it (so far!) was a total success! Friendly and helpful. Our visit was so quick and easy theres not really much to say. We get to pick up our purchase tomorrow or Tuesday so hopefully that will go smoothly. Whatever the case, the hubs has a new toy! 😊

Have been looking everywhere for a dual sport. Mainly to ride around the farm but also to hit the back roads. Wes was super and Ron took care of me the day I picked up the bike! Exactly what I was looking for - thanks!

Purchased a Ninebot scooter. I got there right after they opened and they had me in and out in 8 minutes. One of the employees help me load the box in my car. Great service.

This place was great to work with. I specifically worked with Roger and he was extremely helpful, professional and honest. The others I interacted with were very nice as well. And the price was unmatched by other Honda dealers.

Purchased a Honda Rancher today. The showroom was very clean. We worked with Roger who was more of a helper than a salesman, he had all the answers and was pleasant, with a great attitude. Best dealership experience Ive ever had. Everyone working there had positive attitudes. The purchasing process was very simple and smooth. Will be coming back in the future!

Service department. Ive been coming here for years to get parts for my toys and they always come through. Yesterday I needed a battery for my xt550 and dude behind the counter pulled up like 5+ different batteries. Very knowledgeable, theyve got a customer for life.

STAY AWAY!!! MOVE ON AND SAVE YOURSELF FROM WASTING TIME!Got my first bike from these guys in the 80s and did the same with my son. The service is getting worse and worse from the actually service department to the parts guy. Today has made me officially done with them. I called and they had the parts I needed so I asked that they hold them at the front since I had a long drive.Anyway, I get there. The incompetent parts guy provided me the completely wrong parts. Simply a front sprocket for a Honda dirt bike...isnt that what you specialize in??? Hondas? I go next door to Sprocketz and pick up some riding boots for my son. About $300.00 bucks later I walk out with the wrong parts for my bike and TWO LEFT FOOT boots?!?!?!?! How does that even happen...Im awaiting a response from the store on how they would like to resolve this. Ill update the review if they call back.

I drove form springfield va to richmond.I bought a 2021 Kayo fox 70.Wes the salesman gave me a very good out the door price.My kids 8 and 6 love it.They get on ir every single day.Wes and the other team are very friendly family folks.Dont hesitate and go check them out.Trust me these folks know Atvs.Thank you Wes

Service tech was great and explained what they were going to do. The only problem was that it wasnt what was quoted a month ago by a different tech, hope that is not a problem in the future.

Great and friendly staff who was able to accommodate my generator needs. Promptly responded to my online firm request and when picking up the product, the salesman walked me trough the steps of operating it. Will definitely use RHH in the future for my Honda engine needs.

Excellent, outgoing workers, had what I was looking for at a reasonable price. Well, worth the drive .

Great service, Andrew wast Great, very patient. Helpful too

The best place to get your honda motorcycle. Nice people there allow to listen you and guide you. All questions have answers, and the best prices are there

Bought two helmets from the shop next door to their maintenance garage. When I was leaving I realized, to my horror, I had picked up a nail and was losing rear tire pressure in a hurry. I ran inside to ask if there was anything they could do to help. They originally told me I could leave it over night, but being that I live in DC and would be stranded, I asked if I could pay extra to just have them put on a new tire. The gentleman told me to go make sure the parts dept had the tire I would need and he would go ask the service manager. Sure enough, parts had a tire that I was going to purchase that would work, at least to get me home. Upon returning to the service garage with my tire, I was told they in fact couldnt do it that day. Or the next day. That in fact to change a tire would be, quote Several Weeks. Admittedly, Im not a customer of theirs, though I did spend $350 on helmets and was about to spend another $150 on a tire from them, not to mention any exorbitant fees and maintenance they were going to charge me to do it that day/next day. But to tell me its going to take SEVERAL WEEKS to CHANGE A TIRE?! Im not sure if they just didnt like me, or didnt like that I didnt buy from them, or just didnt like helping people, something just didnt sit right. I wont say steer clear, as the other reviews here seem to show a well run business, but I had to share this story. Karma always comes around. (Against my own rule, and only because I had no other option, I patched the tire myself at an Advance Auto down the street and cautiously made it home safe.)

This place has the best prices Ive came across. Extremely professional. Highly recommend.

I live in south Florida. I found an item at a great price online at Richmond Honda House that was not available anywhere in my area.(before Christmas!!) My parents happened to be traveling in that direction. I hit the text button on the website. I received a quick response from Andrew. He was so nice and helpful. He helped me so much. I purchased the item and my parents were able to pick it up. They even waited a bit after hours for them to get there! So happy a great experience. Thanks to a great company!

I called and ordered a part. They had the best price and got it in way quicker than anything I could find online. And the part department folks are really friendly and helpful and polite. All around great experience. Wish they were closer to home!

Really awesome & super helpful people! Ryan helped get my husband sorted out with gear as a first time rider. Very knowledgeable and helped get the hubby exactly what he wanted for his style. Good selection of gear and variety of price points. I will be coming to them when its time to get my own helmet. We will def be shopping with Honda House in the future!

Nice place friendly employees I would recommend this store to have your your Honda products serviced.

Just bought a Honda Rancher and the entire process was great. Roger took care of everything, setting up the machine, getting a winch installed and even loaded it in the bed of my pickup truck for me. Financing was a breeze and the rate was much lower than other places I had visited. When I went to pick up the atv it was already there on the sales floor with a full tank of gas and I was in and out in 15 minutes. I would recommend Roger and the Honda House team to anyone and they now have a customer for life!

I live in arizona and these guys followed thru just for the sake of loyalty and urgency. My sons all ride and my youngest was just taken out of his half body cast and my next ride was in honor of him. I got the shoei x14 Rodeo because it felt American, and the wood grain added a nice touch to my sons surgeries all being done near his brain. Why not have THE BEST HELMET FROM HONDA HOUSEMY SALES REP WAS LONDON!I’m the Herrera -Garcia account!

I went to the Honda house to look at a new 2018 Can-Am Spyder. The sales staff seem to be friendly and helpful. The issue that I had, they do not have a Can-Am Spyder demo that you can ride. They only had one Spyder in the showroom. So there was not much of a selection to look at. I think I will check out other dealers to see if theres more of a selection.

Im having to give up my company car and was looking to maybe switch to a bike since I dont drive a lot. Went in, a guy in a Hawaiian shirt was chatting with his buddy, about resale value of cars. After looking at all the prices and standing next to the bike I wanted to ask about, I waited for 15 mins (mind you I was the only other person in the store other than the guys friend), and only as I was about to leave he screamed at me CAN I HELP YOU BOSS? Im still shopping around, but I was very interested in the MT07 they had (which they get one extra star for great price), also I would need equipment which I dont like to buy online. Had they been nice they would have been at the top of my list to go back to. Alas my money will go somewhere else...

I recently bought a new ATV from Honda House. My salesman Roger was very easy to work with, very straight forward, and he had everything all set up when I arrived to bring my new ATV home. Roger and his staff did an excellent job and I highly recommend them to anyone

Service department always takes great care of me.

I am extremely happy with my purchase of a 2016 Honda CTX700D. The salesman, Roger was a big help in showing me the good points and not so good points in different types of motorcycles. I have not driven a motorcycle for about twenty years, and with Rogers help I picked a wonderful machine. I was not sure about an automatic transmission on a bike, but I really like it. The purchase price Roger gave me for the CTX700D bike was well over a thousand dollars less than the same bike at Commonwealth Motor Sports in Prince George. The options I ordered were installed at the stated price and the bike was ready for pickup at the time we set up. They were also very helpful with the accessories I purchased at the building next to their shop. The sales person helped us choose a helmet for my better half and I purchased a set of side saddles.Thanks again to Roger and Richmond Honda House.

Absolute 5 star experience, lead me the entire way through getting a bike which I love and supported me every step when I needed help with it! Great salesmen, great mechanics, and just pleasant people all around!

We bought a new Honda Pioneer 700-4 from the Honda House. Roger was great to deal with and made the whole process extremely easy. We drove 4 hrs from PA and it was well worth the drive. We were in and out within an hour. If your looking for a new Honda I strongly recommend Roger and the Honda House.

Bought my first new bike in 17 years from this place and I am dead pleased. I paid cash (meaning there isnt as much profit as if I were to finance) but they still treated me with great customer service. All of my questions were answered and not once did they make me feel like I was bothering them. Ive bought accessories as well and the parts department is top notch as well. Their prices are very fair and are competitive with what you can buy online for. I wont be going anywhere else.

Great customer service! Talked with Wes in sales. Very knowledgeable with a low inventory of atv’s instock.

Pleasant help, less bikes than I am used to, except they have a whole second building filled with stuff for the younger gen. So great variety. Helmets on the pricey side but great selection and with the buy one get one promotion not badly priced. Parts dept didnt have what I needed but ordered the part and will be in within the week. At cheaper prices than I was expecting. So very happy I came back.

Tried to work through these folks even though they are 30 minutes away from us. Ordered two parts for my weed wacker, paid for them in advance. They called to let me know they were in so I dropped by this afternoon. One of the boxes was very light and upon inspection, it was empty...a first for me. Oh well, re-order and wait another 6 days for delivery. No possible way they could expedite nor could they drop ship, so another 30 minute drive both ways. I requested a refund which they did but no apology for the inconvenience, no offer to make it right. When I let them know that from a customers perspective this was not right, the parts manager said, and I quote, why should we apologize, it was lost in shipment. Its not our fault. From there he became more snarky so I called him a name that, although accurate, was inflammatory. He became more snarky to the point where it was uncomfortable to stay so...never again. 2 Honda motorcycles, a few Honda lawn items, etc. What a disaster of a business.

Richmond Honda House was great to deal with on my ATV purchase. Roger was a huge help and answered all my questions. Got back to me right away. I traveled from the Va Beach! Roger you and the staff there are A plus 5 stars and will be using you guys in the future! Thanks Roger for your help!

Place is dated but they’re friendly and get your toys delivered.

Good service, low inventory

Just bought a new Grizzly EPS from the guys at Richmond Honda house.They were all friendly and easy to work with. I called the place and the sales manager Roger answered. He went over with me what they had in stock that I was looking for. I filled out the application online and about 30 minutes later Roger sent me the approval with my monthly payments. I wanted the winch with my purchase and Roger had guys at the shop get to work on it Immediately so that it would be ready for me to pick up the next day. I went to pick up my Grizzly and wasnt sure if I could make there before they closed. Roger told not worry he and the fiancé guy Jim would wait for me if I was late. I made it there before they closed and Roger loaded my Grizzly up on my truck, signed my paperwork and out the door I was. I would definitely do business with Richmond Honda house again. Ask for Roger when you go, he will take care of you.

Spoke with Evan great guy very honest ! Highly recommend!

Great place nice staff

Sales department is great but dealing with their mechanic department is terrible !!!!!!

I financed and purchased a Honda Recon, I enjoyed the atv, but the dealership salesperson and finance person completely lied about the financial contract. I discovered numerous hidden fees, which I am unfortunately paying for. It is apparent that these sorry excuses for human beings have no conscious and or not concerned about customer retention. I was planning on upgrading and buying another atv, but I am taking my business elsewhere and I would strongly not recommend this dealership to anybody that is in the market of buying. Giving this dealership one star is far to generous, I would not give them any stars if Google reviews allowed it.

Very helpful staff, need to have there website up dated to let you know what they have in stock. I went to look at side by sides, they had none

The service that Ive received at Honda House has always been top notch. The sales person Roger that always helps me is awesome! Pleasant, knowledgeable, very personable and a pleasure to chat with. By far the best experiences when dealing Honda House. If youre considering a Honda by all means Id recommend coming here.

What can I say but the man of the hour has to be ROGER, let’s call him mr guarantee . He had me taken care of and done 6 weeks ahead of time . I will be back and will refer anyone one ask for this type of service . Thanks again roger .

Just went there with my fiance and didnt not get serviced at all. We were ready to buy and I guess we didnt look like the normal customer whatever the case. We were not greeted at all, even when the employee with glasses red shirt didnt have other customers to greet didnt approach us. Worst we will drive to Manassas to get our bike just to get better service and bigger bike selection. One thing is for sure will only go to the retail store ...

Just put down deposit on new CRF 300 Rally!

We brought our son a 4 wheeler and Roger was exceptional knowledgeable.All around center to what customer service is great place with great people!! We will definitely be back

I bought my 550 Grizzley there back in 2011. I had nothing but great service and experience every time I was there. I moved out of state and needed my sales receipt...9 years later...to register and was helped with no hesitation by Roger Cordle. Great fit, great service. Nothing but good experiences there

I bought a used 2006 Vulcan 900 along with some gear. The whole process was simplistic and a breeze. Everyone was super helpful and nice. Erik was especially helpful through the entire process, very knowledgeable and helped make sure the bike was ready to ride. I recommend.

Great selection and friendly workers

Nice people to talk with but had hardly any machines to buy. Website showed atvs in stocks but was told that it would be weeks before they got anymore in

I called them to set up an appointment. They werent interested in that and wanted me to leave the bike with them for about a week. They were annoyed when I told them I wasnt going to just leave it with them for two hours of work. They looked up how long the work I wanted them to do would take and said it was an hour and a half to two hours. Instead of just scheduling what I told them I wanted done, they tried to tell me that none of the maintenance was done on the bike and they wanted to do lots more work, which I declined. Then they confirmed the time with a tech and said it was 5 to 6 hours and triple the price they originally said.I guess theres a reason they had plenty of availability in their service schedule. Dont take your bike here.

Roger was no nonsense, direct and an unexpected pleasure to deal with. We bought a Yamaha VX Deluxe and are very happy with the purchase and decision to use Honda House, we traveled from NC to work with them. Will use them in the future too.

I recently purchased a brand new 2021 Can Am 850 outlander from here.

Best choice of bikes for me and far

They ended up getting me a new bike But I wont go back

Bought a CTX700N DCT the whole staff was patient,knowledgeable and inviting. The finance associate was really thourogh,explained everything in detail and even found an insurance rate that was extremely cheaper than the one I was quoted by my insurance carrier. Both sales associates were really helpful and Roger extended additional help after hrs to help me get comfortable with all aspects of the motorcycle. With an 1hr ride ahead of me, Roger even texted me to make sure I made it home safe. My 1st true motorcycle buying experience was truly amazing! Thanks Honda House and I would definitely recommend them!

Great place and people!

To high on kids atvs

We did not buy anything but the guy who helped us was nice. He was honest so when we are ready to buy they will get our business

Unlike the big Orange box these guys know the machines they’re selling. Very knowledgeable. No pressure. Unfortunately it was for a lawn mower and not a toy... but it has a ton of power and mulches the grass into dust. It was also sold fully assembled and with gas/oil.

Can’t say enough good things about my experience during my purchase. Brian was second to none throughout the process in helping me get the specific bike I wanted. Would recommend.

Had an amazing experience here and received great customer service from Rodger. Everyone was very friendly, and helpful. I called on a Friday about a Jet Ski and was taking it home on Saturday morning. They are very fast and efficient . Excellent job guys!! I would definitely recommend this place to anyone. Make sure you ask for Rodger, he is the best!

Great place. The owner is on site and very accommodating. I would recommend if youre in the market for some fun to stop by

I ordered an item that was listed as available on the website, and received a message the next morning saying it was not available. Finding things online can be difficult enough, it isnt really worth it to waste your time shopping with a business who doesnt seem to respect their customers enough to keep the website up to date. Who knows whats really available or not? +One star for the quick response, but in every other respect dissatisfied.

Roger did an outstanding job working out the details so we could be out the door and on the water ASAP!

Very friendly and helpful

Roger was great and very easy to deal. I purchased 2 Sea Doos and would definitely recommend Richmond Honda House.

Bought a bike and a generator from them. VERY happy with purchases! Very knowledgeable people. Everything went flawlessly. Products working perfectly today!

They have great inventory and prices. We drove from Bedford to buy a 4wheeler from them. Roger communicates very well and kept us up to date on the sales events as we were slowly warming up to our purchase. By the time the ideal buying day came, we felt confident on our timing, price, and selection. We are grateful for Rogers expertise, friendliness, and his willingness to use texting as a mode of communication. Thank you, Honda House!

Professional, knowledgeable and friendly. Richmond Honda House is my go-to for repairs, equipment and any part-related issues.Whenever they do not have a specific part, they will order it for you. It typically takes 3-5 days to deliver to the store. Big kudos to the team!

Terrible service. Don’t even deserve a star. First place where you pay off your bike and don’t even send you a tittle. UNBELIEVABLE!!! Terrible and nasty customer customer service.

A great place to grab some riding gear! My father and I were down in Richmond and stopped to check out their helmets. We called first and they talked through helmet options with us, they had some deep discounts on some their helmets. More than half. Their staff were knowlegable and helpful, and walked us through all the options. The selection was good as well, we found a great helmet for a great price.

Awesome

Great experience... The bigger Dark hair guy with the big beard took great care of our needs.. Forgot his name 😞Find him.. Highly recommend

I live in Fredericksburg and have been thinking (dreaming) about buying a Can Am Spyder for about a year now. As such, I have compared equipment and prices from Northern Va to Richmond. A couple of weeks ago, I texted Richmond Honda House about a new 2019 Can Am RT Limited. Without any prompting, Wes sent me an Out-The-Door price for the Spyder. Based on my research I found the price to be very, very competitive. I drove to Richmond to see the Spyder and was extremely impressed with Wes. He was well-versed in the machine and and did not pressure me to make a sale. I felt so comfortable with Wes, the price, and Honda House in general that I decided to do business there. I am so glad I did. I cannot say enough positive things about my experience at Honda House of Richmond. No sleaze, no games, just straight talk and an honest deal. My only regret is that I had not done it sooner. The Spyder is fantastic, Wes is a straight-shooter and Honda House understands customer service. I highly recommend.

When I got my Dad’s mower when he got too old to maintain his yard I took it here for service. The estimate given was accurate and the service excellent. I keep coming back because they stand behind what they do and their parts.

Great helpful people and great prices!

Huge selection of gear and accessories for your bike at every price range. And from what I saw their prices are pretty close to what you see online. Friendly and knowledgeable staff too. They also had a few bikes on display within the store but if you really want to see their entire lineup then youll want to go next door to the actual dealership.

Friendly staff, Wes, salesman, tooktime to answer all my questions and offer options & styles of bikes. Willing to order any bike I wanted, however, limited selection of motorcycles on showroom floor.

I would first like to say, when a Jet ski breaks down in the summer you know its going to take forever to get repaired. I would like to thank the guys at Honda House of Richmond for having a quality repair job done quickly. It was refreshing to have the mechanic come out and show me the broken part and someone to hook the Jet ski up to my truck. Overall experience was amazing thank you guys.

Good service, but expensive. Older part was in stock. Barrier at parts desk enforced social distance, but only half of the employees wore masks and fewer of the customers.

Had a wonderful experience here and received great customer service. Everyone was very friendly, funny and helpful. Excellent job guys!! I would definitely recommend this place to anyone.

Service department gets 5 stars. But the parts department gets 0. Ive been there for carburetors to kick stands to ignition switches. ONE SCREW is all theyve ever had on hand. Everything is cheaper and ships faster online. Theyve lost $100s in possible income

I couldnt be more impressed with the team at Honda House West Broad! They helped me pick out the perfect jet ski via phone and text while I was traveling, I was able to pick it up and drive off the lot in under an hour, and, most importantly, the customer service throughout the entire process was nothing short of amazing. I highly reccomend doing business with the folks at Honda House!

Not much inventory to look at, if a motor sport vehicle is on your Christmas shopping list, you better get on it

While on a road trip, my Valkyrie threw a break pad and it jammed into the disk. Had it towed into Honda House and spent the night in a hotel. I met them at open, they were friendly and helpful. The weather was turning bad and I still had a few hundred miles to get home. They looked at my bike right away and had it fixed in no time. To my great surprise, they cleaned my caliper that had frozen and only charged me for an hour labor! I was ready to pay through the nose and expected to but they treated me so honestly!!! Awesome place, they earned my respect and would not hesitate to have them work on my bike again.

Nice guys. No pressure sales. Saw some amazing bikes.

Sales person (White man) treated us as if we had no knowledge of motorcycles or in this case the bike that my wife had interest in. Being black in richmond, this is a very common practice. We will take our interest elsewhere.

Ask for Roger. Been there forever and always helpful

This may be a good place to buy a bike,Probably good service in the sales dept.But I would never recommend any one taking a bike here for service.I heard well probably get it in by the end if the week too many times, then it waswere ordered the parts and when i finally picked it up, I figured it was running about 60 percent the way it should.Bad customer service, poor quality service.

Staff was very helpful and solved all my problems quickly and efficiently. I would recommend this place to anyone in the Richmond VA area. I cant remember who helped me by name but he had a great beard.

First visit. Got my bike in and out. No sales pressure.

Really great service. I cant remember his name but he was a bigger guy with a beard. He was very knowledgeable. Id come back for sure.

I have purchased several parts for my Yamaha WR 250 from this location. Very friendly, helpful and knowledgeable staff.Yamaha recently did a recall on a part on the bike and the service department said they were backed up for three weeks. I asked if they could do it any sooner and they called me back within an hour asking me to drop the bike off that afternoon and they would have it repaired within 36 hours. Excellent service, would recommend them to anyone!

Honest and upfront about pricing. Everyone there has a great attitude and they are committed to getting you what YOU want not what they want to sell to you. I will be a Honda House customer for life!