I asked to test out a bassinet before purchasing, the women working told me they test everything before putting it on the floor and she assured me it was in perfect working condition. Although the vibration feature works on it, the main swivel/rocking feature is not working at all. I would NOT have paid $85 for this bassinet having known the main and most important feature doesn’t even work. I will not be purchasing anything electronic or plug in from them again

Don’t sell your things here. Use the RIC M2M Marketplace on Facebook or order a bag from ThredUp. I brought in a bag of my daughter’s nicer clothing to sell, which was subsequently lost. Someone from the store called me to apologize and offered me $40 and 30% off. Okay, that was nice…these things happen. The next time I was in the store, I introduced myself. The manager on duty said she had just returned from leave and would have to investigate. The staff murmured amongst themselves while I browsed, but ultimately they sent me away, telling me they’d have to check with the owner. I’m a single mom with two kids and a full-time job; it was annoying to be sent away. I called the owner to tell her what happened, and she interrupted to me to declare that the offer wasn’t authorized and doesn’t reflect their policy. I was surprised that she argued with me and that they would be willing to lose a customer over $40 when it was their mistake entirely. I mean, I’ve been buying and selling there for years. I was bothered by our unpleasant interaction, which happens to me so rarely in Richmond. The owner basically called me a liar. But after some reflection, I’ve realized it’s not me, it’s them. Well, good job—you saved yourself $40, lost a long-time customer, and earned yourself a poor review.

Not a great place to sell clothing. I brought in a big tote of clothes with brands like Ralph Lauren, Adidas Nike, Levi’s, and Children’s Place. Mostly all of the clothes were barely worn and I wasn’t even offered $100 for items I spent over $800 on. Also they left behind all of the uniforms stating it was because of discoloration. Those items were perfectly fine and in great shape.

Im giving 1 star for questionable business practices. I purchased some clothes for my new born. Sizes NB-9M. Well, of course babies grow so quickly that majority of what I bought was never worn or touched. I went to turn those clothes in using their buy back program. They literally gave me the clothes back and said they had discoloration or too much love......REALLY ??? BC, I JUST PURCHASED THE ITEMS FROM YOU GUYS & my baby didnt wear 95% of what I gave to them ...So, that means you all accept clothes from certain people but, not others . Thats all I got from that . And then just to make sure I wasnt tripping...I took at least 10 articles out ..to double check and theres absolutely nothing wrong with the onesies. So theres that .

Greeted with a quickness.....staff very helpful & friendly. Store was clean & organized. Lots of children clothes & shoes to choose from. They will contact you thru email📧 when having special sales or events as well.

As always, it was a wonderful experience. The young lady that helped went over and beyond to assist me.

Very nice clothes I love them especially Jenna and nadiah ❤️❤️Update 3 months later I came and all of the Caucasian employees was bashing the only black employee they had my godmother told me not to come because of it & when I got their they were talking about her after she left so bad. When she was there she stated she worked their for 5 years without a problem she just wanted to know who was recording her. They was so rude definitely my last time shopping with you guys 8/13/21 it was mainly the manager

I drove 3+ hours to come check out this store. I was blown away by the customer service and amazing selection. I will definitely will be back soon! Highly recommend coming here!

Great place to get kids clothing and baby equipment as well for good prices & I love their sales

I love this location! Clean environment, friendly staff, quick selling turnaround and great quality clothes.

It’s a great place to get clothes for a bargain, but not great to sell to. I brought two large bags of clothes in that my kids had outgrown, most of them brand new or only worn once and went home with 3/4 of the clothes I brought in. Their response to what wasn’t purchased was that there was “discoloration” on the items that they chose not to buy. Some items were name brand such as Carhartt and OshKosh and the majority of items in perfect condition. And of the items they chose to purchase, some were the shirt of the outfit, but not the bottoms. But upon shopping in their store many of the clothes looked excessively worn and I even saw some outdated toys from the 90s, so I’m not sure how they decide what they are going to purchase, but it doesn’t seem to have any sort of reasoning to the selections. So again, pretty good place to shop, but I would maybe try Kid to Kid or sell your stuff on Facebook.

I absolutely love this Once Upon A Child! Lindsay and her team are always so friendly. The store is never cluttered and very clean. Clean to the point that you can smell the cleanliness in the air when you walk in the door (very rare). I will continue traveling down to Richmond just to shop at this particular location. Thank you Lindsay and team!!!

One of my fave places to shop for my LOs . This location always has associates with great attitudes !

Huge store with lots of inventory. All of the employees are so wonderful. Best once upon of child I’ve been to yet!!

Great staff, knowledgeable of their products and great selection. Nadiah was extremely helpful and polite. The new location looks great! Will definitely be returning soon!

Always great service. Nice clothes. Quick buys.

I absolutely love this place Hannah, Brittany and Nadiah are awesome and very helpful. The place is extremely clean and neat. I’ve been shopping hear for years and even move with the store. This place is a lifesaver!

Store is a great Place. I just wished they had more preemie clothes

Nice merchandise and the staff was gracious as always at both locations; however, I did not like it that I had to enter my pin to use my debit card as a credit card (at least, the clerk could not show me how to do it without using my pin).

Neither employee or manager knew how 2 address my question on why I am being tax on a gift card!! Out of 3 employees, someone should have knew how to address my question. Only answer I received was thats what our system shows. #wronganswer#overchargingcustomersUpdate:I could not respond to whom I figure is the manager, If I incorrectly stated gift card, and it was baby bucks, doesnt take away the fact that the employees you interviewed and you state done nothing incorrectly, actually did do something incorrectly. As a customer, if I question a manager or leader on why I am being charged a certain amount, I would like to get a better answer than thats just what our system shows. So to blatantly say they did nothing incorrectly, is inadequate. And what you explained here, was never said in that store that day, as you state they tried to explain to me. And to say, Sorry we couldnt explain the state law to your liking, is unacceptable. No need to talk to me like that. Take that same energy and use it to update your employees on the state law.

Great customer service, made feel like family

Super awesome second hand clothes for kids and shoes and toys...customer service is awesome...nice people

Store and is clean and very organized. Staff is very friendly and informative.However, much like the other customers reviews, i didnt see a lot of items for older kids sizes. For example it was summer and i was looking for shorts, and all i could see was sweats and jeans in his size.Also my bigger issue is the quote for buying. Brought a HUGE box of clothes of various styles, all perfectly clean with no damage. I would estimate about 30 items total.Was quoted SEVENTEEN DOLLARS for the entire box.I remember i previously sold to them a few years ago but i got a decent amount (about 28-30 for alot more clothes) but these were hardly worn with some tags still on.I have another huge box of clothes im trying to get rid of but dont want to waste the energy to haul a 50lb box of clothes across town to earn about as much as two combos from mcdonalds.

I love shopping at this location Everyone is always polite and helpful. Nice selection of clothes and shoes.

Best prices! Great brands! Love this place! Always leave with a bag full!

Loved their collection!

Highly upset about the extreme rise in prices!! I was in the west end location this week. They were charging $10-$15 for two piece sets that were the Carter’s brand Jordan Brand, and Nikes brand but they are all very used. You can go right down the street to Burlington and get all of these sets even three-piece sets for the same price that are brand new. I’ve been shopping at this location for the last almost 4 years and I’ve always been very happy with my purchases and experiences but lately they have not been holding up the standards I have always loved. they selling stained clothing (because it’s name brand) but have denied my clothing that was fine. They are even charging $30 for winter coats for toddlers!! This is a used clothing thrift shop for babies and children. And I’m seeing the greed coming out. Carters 2-3 piece sets BRAND NEW at BURLINGTON only cost $10!!! So if I’m coming to a thrift shop (because new prices are still expensive), I’d expect to get at least a 30% discount compared to major retailers, especially for being used.

Staff was very nice but clothes were stained and i was very upset over that. I purchased clothes off a live sale they did and they NEVER mentioned they had stains all over them, if I hadn’t of looked at them when i got to my car I wouldn’t have seen it until i had driven the 30 minutes it takes me to get home, they also wouldn’t let me fully return the items so i had to spend time looking around for exchanges and when i was looking many of the clothes were stained that were on the racks. Yes these are used clothes but they need better quality control. Wont be returning or purchasing off the live sales again

Friendly staff, nice Covid19 precautions, and a great selection of clothes

This new location looks WAY bigger and better and cleaner than the other one. Love this place!!

I got some really nice baby gear here for my niece who just had a baby. She will be very excited to see all of the stuff I got her.This store has a great selection of gently used strollers, bassinets, swings. I even found a really good boucey chair that looked brand new.Staff at this location was extremely helpful. Most of their clothing looks to be in really good condition and brand new. Will be returning to buy items for my grandkids in the future.

This store is so wonderfully organized!!! I love the fact that I can go in there and quickly find what Im looking for. I absolutely love that not only do they put the clothes in a color order but they organize it from tanks, short sleeve etc.The staff is so nice and very attentive!!! The whole atmosphere in the store has changed since the new owners purchased it. My niece absolutely loves the new book nook, what a WONDERFUL idea for the kids. This store has so much to offer!! They also buy back your unwanted infant, toddler, and youth items. I would recommend this store to anyone!!!

We are new here in Virginia. We were looking for a toy store for our 3 yr old. One day we bumped into this store expecting it to be a toy store. But to our surprise we discovered it to be a second hand store selling childrens clothes, toys and books. I really liked their collection of toys n books. I got some really good toys at a very cheap price. The best were the books. I got some amazing collection of books at a nominal price which would have been really expensive if you buy it first hand (I checked the price on Amazon). We can also sell our old toys, books and kids clothes also.I loved the store.

I will never return. Last time I went in, I took a 30 gallon tub of clothes. They want most of the items, but offered me $20 dollars. Mind you, most of these clothes were new kids suits that had never been worn, nice dresses and shoes. Dont waste your time!

Large, clean, well-organized location with friendly, helpful employees and TONS of clothes. The only negative is that there are relatively few toys on offer here, so if youre looking for toys (other than ride-along toys for the younger ones) then I would look elsewhere. If youre looking for clothes, then youll hit the jackpot here. There are rows after rows absolutely stocked with clothes for boys and girls of all ages, plus plenty of shoes as well.

Bless their hearts. With the amount of inventory they need a bigger store. They do a wonderful job of organizing it all. Other thrift and Consignment stores need to take notes. Some really great deals can be found in there. A few prices are off but who can be perfect all the time?

I really dont even know how to start to express my disgust with the interaction I just had. My wife and I brought in an entire laundry basket of clothes, most of which were worn only a couple of times, a nice bouncer, and a leap frog learning table. I received my text stating that my items were sorted and went back to the store.When I got back they got my name and went to get my items they couldnt accept. I was dumbfounded by the amount of clothes being given back. Almost the entire basket was returned. I asked them what was was wrong and they said all the clothes were too well worn which was even more or a surprise. My natural next question was what made them too well worn. The woman, who Im guessing was the manager, came and tried to explain it to me. She told me that its because the colors are faded and she specifically pulled out a shirt. I then informed her that the shirt was actually intended to be that color and thats how it was when purchased. Her response to that was that they hold clothes up to the light and there was fuzz on the clothes.That response was what did it for me. What kind of standard is holding something up to the light to see if theres fuzz? That is utterly unacceptable, especially considering that there are clothes on the racks full of stains. What really took the cake on top of everything else and made me decide to never do business again, was the fact they did take some clothes, then the bouncer and table and gave me $32. I get that its consignment but thats ridiculous considering how much theyre going to turn around and sell the items for. As soon as I signed for the cash and got in the car I regretted giving anything. $32 doesnt make it worth the memories made in the sold items. I know I said it before but I am never going to do business here again.

They dont buy much from you, unless you literally purchased it 3mo ago.. So better for reselling babies clothes, more so than for kids over 5. Huge selection of color coded stuff, so its easy to shop.

Some of the posts below complain about customer service and morale, however I had an AMAZING shopping experience this past weekend.I went Christmas shopping for my nephew and the store itself is very well organized, and easy to find what you are looking for. They have a wide selection and amazing customer service. I liked that I was acknowledge almost immediately upon entering the store, and I enjoyed the friendliness of the staff.I would like to thank the owners and staff for a wonderful shopping experience and I look forward to my next visit when I am in the area!

I prefer one of the other locations. The employees aren’t very friendly. Need to add more merchandise. It seems like there aren’t enough items of clothing in each size.

The person who rang me up was preoccupied and ripped my clothes off the hangers and balled them up in the bag. His name was aldin or something like that. I just never feel like they care about their customers as much as they should. I like looking for a good deal but they need to work on their people skills. All personal conversations and nothing to make you want to come back.

The store is organized, offers a great selection and awesome prices! When I sold, they explained why they had to pass on some items. Logically, the store simply cannot buy every single thing customers bring in...some items are not going to be good sellers. The fact that I know they only buy great stuff is what makes it such a wonderful place to shop for my kids.

Very little selection on both my girls clothes- one 2, one 10. What they did have was slim and overpriced :/

Kids outgrow their clothes so fast. Why spend tons of money on something that will be worn for just a month or two. Save your money and buy kids clothes and accessories here instead. Clean, name brand items of good quality and very little wear. Many things Ive purchased still had the original tags attached.

I love this store and its concept.I go to every dollar sale!

Always a great place for back to school shopping and childrens items all year long. Been a customer for years now!Edit: Sorry when I did the picture for the Google Local Guides feature, I accidentally left that 2 star review, so Ive edited and updated the entire review. Keep up the great work guys.

They are awesome! Well organized clothes, no stains, awesome shoes too! Love shopping & trading here! Friendly & helpful (:

Hannah and josolin are amazing I love this store

This is constructive criticism: this store shops poorly. The rack are over-filled. Other locations rent a storage unit and use bins to store overstock, I would suggest doing the same if the back area is inadequate. I have never left a location empty handed and am a loyal customer but I could not manage to get through the cluttered rows of merchandise and so I did not buy anything (not good!) also, some of the new merchandise is cheaper in retail stores.

My husband and I went into the store for the first time a few days ago. Love how organized and clean everything is. The customer service wasnt top tier, seeing as we stood ready to check out for about 2 minutes (making eye contact with everyone behind the counter) before someone finally assisted us. The store was pretty much empty while we were there. On the plus side, the woman who checked us out was polite and very helpful explaining how the store worked.

Dont go there unless its a last resort. Ive tried this store on 4 different occasions to see any positive changes. There isnt any variety of clothing in all sizes there. Youre not welcomed with a greeting or nod/smile when you walk in. The cashiers just look at you then continue with their business. The final straw for me was the 4th visit when I was looking through onesies on the rack and one of them had dried blood/urine on it. Signs say theyll be relocating to another venue but I have no interest in visiting that facility ever again.

Customer Service is obsolete. Rude staff is an understatement. I went in to sell 3 bags of clothing. The associate told me they Were understaffed and would only accept 1 bag of clothing. I stuffed all of the clothing into 1 of the bag to accommodate the staff. She explained I would receive a text once they had reviewed the items and I had to return by 6pm. I waited. I did not receive a text. I called at 530 the associate informed me that they sent a text to everyone and if I wasnt there by 6 pm my items would be donated and the only thing they could offer would be 25% off coupon. I shared that I did not receive a text and only had 25 minutes to return. I asked what items of mine they were purchasing and she stated she couldnt discuss that over the phone.Due to not receiving a text I could not make the deadline and at this point Im so disappointed by the interaction they can keep the 25% off. Im not sure who the owners are but I would definitely rethink the policies and train the staff on customer service experience. I will not be back and will share my experience. I feel like the clothing I took for purchase was stolen. Parents do not have the time for games and arguing for what is rightfully theirs.

Great gently used clothing and shoes at a low price. Name brand items!

LOVE THE NEW LOCATION!Cleaner and always friendly staff😁

First time trying to sell to them and had a horrible experience, as the rest of these reviewers. They had their computers down so were backlogged when I dropped off my clothing. They said it would take a couple of days, at least. I gave them time and called once and they said they werent done. Life happened and I didnt call them until today. I didnt realize you have to call them every day to see if they have gone through your items yet, which is ridiculous. When asked if they called me, she replied, we dont do that anymore. Since when? What is your buy number? I dont know, I wasnt given one when I dropped them off. Workers were obviously busy since so backlogged and I was a new buyer. Workers said just leave it. Now on the phone, she cant find my number in the system. She then looks for a store credit. When she cant find one, she says, that means we didnt want to buy anything you brought in. The way she said it made it sound like the clothes were dirty or gross. At best, she was very condescending. I obviously was upset and her customer service skills were non-existent. I have boy/girl twins and have A LOT of clothing.I just wish the management would listen to these reviews and do something about it. Thanking people for their comments does not change what is wrong.

They have lots of clothing for kids. Prices are descent. I gave it 3 stars because there was a barbie doll new in the box for a great price but since I Want smoke free items, i smelled the box and it smelled like smoke. Make sure you smell the items before you buy.

Very rude staff. Made me feel like an extreme inconvenience. I prefer the location off of midlothian so much better.

I have to say that I really want to love Once Upon a Child but after horrible experiences in the Colonial Heights and Midlothian store I was hesitant to try this location. But I am so glad that I did. The staff in this location are much nicer and very polite and helpful. They have a great selection and the racks arent packed super tight so its very easy to shop. Even though this location isnt near my home I make the trip because its always such a pleasant experience in the store.

We went in to get clothes for my boys. Store is always very well organized and stocked with lots of options. We look forward to going back soon!

Great place for gently used childrens clothes. Their shoe selection could use a major clean up. Some of the shoes I wouldnt take even if they were given to me.

Great selection and awesome sales!

They maintain a good collection of gently used items at very low rates. Toys, dresses and other kids collection available here. You can sell your kids items here if they are gently used.

Terrible experience here today. The employees way overstepped their boundaries and constantly told my children to stop playing with toys. Your policy to not play with merchandise is MORE than fair! Totally understand that! However, my children werent playing. They were shopping as anyone does, picking up an item, inspecting it, and setting it back where they got it. Regardless, I was right next to them reminding them myself that the toys werent for playing and watching them the whole time.As if that wasnt frustrating enough, I set them in the play area (if you can call a table and a play kitchen with 0 accessories a play area) and after a minute or two with me out of sight, my daughter called out for me to come back. The male employee mocked her and upset her further. A coworker told him he was upsetting her and he stated she will get over it. This is TOTALLY unacceptable. I had already spoken to him twice regarding the toys and, had I not been so livid, would have said something again. We paid for the items my children had picked out solely because I keep my word to my children and I wanted to be sure they knew they had done NOTHING wrong, only your employees had.

This place has definitely improved in the last year. Maybe its the new management but I found the folks to be much nicer and attentive than before. Good selection of stuff.And for those of you that complain about them not buying your stuff- bring them better stuff. They bought mine, no problem.

This was such a waste of a trip out here. I walked into the store and passed three employees creating videos on social media and walked up to the counter. The girl at the counter ignored me at first, instead she was yelling to the other employees who were on their phones. I checked in my bin and asked approximately how long it would take. The employee was SO rude. She looked at me and in a super condescending voice she told me that it was first come first served and it would be about 4 hours. We looked around the store for a while at their overpriced stuff. $9.50 For jeans??? I can get them brand new at old navy for 10!!! I got my bin back. I would rather donate them to someone who can use them than deal with their lazy, rude employees.

I usually can find some really nice bottoms and shirts for my 9 year old. The thing that bothers me the most is when I try to sell items Once Upon a Child decision maker will not buy from me or if they do itll be 1 or 2 items out of basket full where I only get a couple of dollars for really nice quality items. Its maddening and a waste of time

I asked one of the male employees for help. He asked another male employee to help and he acted as if he did not want to come out and graban item for me. They have nice stuff. Some of their prices are good and some are expensive. Have to do research on the products you want before entering the store.

It was a great shopping experience, and the staff was very helpful and friendly. There was this one salesperson I think her name is Jordan she went above and beyond, helping me pick out the perfect gift for my grandson.

I have seen so many positive things on the website so I decided to pay once upon a child a visit.I had 0 to 3 months all together six bags. Also I brought in a stroller, rock and play along with bassinet plus diaper bag. I feel like I was ripped off for the amount I got for the items .They were worth more than $34.00. This will be my last time and do not plan to never come back. I am not stupid they took my stroller, rock and play but did not pay me for those items and did not even mention anything about them. I will be filing a complaint on this matter. When I saw the two bags I asked the man you all could not buy these items. He said that the items were missing pieces, discolored, had stains along with being overstocked and did not have room for anymore clothes. Finally I had got on the cellphone to call my Mother and let her know they did not take the bassinet and the woman makes a remark that she can hear my conversation and to take it off speakerphone when I did not have it on speakerphone. I did not feel welcome at all and do not plan to come back ever again! What a waste of time and gas.

Love love this place! We have a 1, 3 and 12 year old, all of which are able to find clothes at beyond fair prices! I found our 1st double stroller that I had been searching for, for a fraction of the price

If you have children and hate paying full price for clothes they’ll grow out of- this is the store for you! I’ve been buying & selling to this store for 10 years now! 1 downside is that sometimes they don’t buy a lot of you items and then other times they’ll buy your whole tote full- other than that I splurge in there for name brands!

They went through my items in a very timely manner and treated me with the utmost respect. As always I will be returning to shop and sell. GREAT SELECTION AND PRICES!

Brought in all brand new items with tags yesterday and they didn’t buy any of my items because they said they were “too loved” ... they hadn’t even been worn before? when i came in one of the workers asked another if they had time to look through my items before he left and he sighed and said “i guess so” therefore i’m just assuming he didn’t feel like or take the time to even look at them.

I can always find what I need down at the west end store. I can always count on the stuff to help me also. Thank you ladies.

My 1st time ever shopping there. Saved major bucks! I know I saved over $700. Staff there were wonderful. Even the customers were great! And Digby makes sure that everybodys shopping experience is a pleasurable one.

This place doesnt give great value for items given to the store. It is ok for purchasing items such as jeans for kids but other things seem priced the same as Burlington Coat Factory. I gave in a walking toy still in the box, football still in the box and some baby clothes and they gave me $7.50. I spent $67.00 that day.

Just stopped by after lunch and found a bunch of great clothes for my 9-year-old. Everything was well organized and easy to browse through. Really good quality stuff. Ill be back.

Not sure how they determine what to sell back and for how much but I feel like they steal your clothes back. I brought in 1 bag of clothes in great quality - name brand and only got $18 back! I know its a consignment shop but when I saw what they bought back they had over 20 items in the bucket and only $18 back to me? They are going to sell them for more in their store!!! Id rather donate to the Salvation Army and get nothing knowing they wont sell the pieces for more! Disappointed customer and wont come back.

The gently used clothes for children are arranged by size and gender to make shopping easier. The clothes are in very good condition, clean, and lots to choose from. They offer discounts and specials for frequent shoppers. Also, if looking for strollers, play items, jumpy seats, etc, there are some available.

For years I have enjoyed both selling at shopping at this location. Im not sure if it is employee moral due to new ownership, but every employee I interacted with last week were not friendly or kind to customers. Im not sure I will be selling here anymore, and if I dont sell then I dont shop either. Hope this is just temporary!

Great clothes selection from new born on up with excellent prices. Any one with children or grandchildren should go here. It will end up being your most go to store for your young children.

I love this store!!! I love the fact when you go in everyone is so nice and the clothes are a blessing. I have three kids who are growing fast and its nice to be able to shop for nice clothes and shoes at an affordable price.

I had some questions about my clothes thats I brought in and the manager brought me back in the work area and showed me how everything works and how clothes are looked at and gave me a great understanding on my items. I am very impressed and absolutely love this place.

Good prices and a good selection of items for my two year old.

They looked at two of the toys in the Box I brought and stated they werent interested in the toys because they were to use. The stickers were not faded, they did need to be cleaned but were in great condition. Completely dissatisfied. I also brought in clothing they look through it and stated they dont take Walmart brand and suggested me to go to another location that takes those type of clothing. I dont know what their problem is. The one in North Chesterfield is a lot better, if you have the capability I suggest you to go there instead of this location.

Love this place. Buy and sell kids clothes. Nice, quick, efficient staff

I went here start little summer spring shopping loved it got name brand sandals and shorts for my daughter quickly found what I wanted great condition. And when I got in line my but aS calling to be done. Love this store I come almost hour away just to this store love the workers.

I purchased this play pen yesterday for $18 at the store on broad st. I asked a lady to help me fold it because I wasnt exactly sure how to fold it down to purchase it. She didnt seem to quite understand how to fold the item either but eventually figured it out. I just took the item out of my trunk and tried to put it up but one side is broken and will not lock. It was fairly easy to get all of the other sides up but this side is definitely broken. They had another play pen for $45. Since I need a play pen I asked if they could compensate me since they broke the item by reducing the other play pen by $10 for the inconvenience. The owner of this store would not budge. She offered me a refund and two stamps. What the heck are two stamps going to do? Absolutely nothing. I hardly ever shop at this store but because of their terrible customer service I do not know if I will return. What would a $10 loss be?? So now I am going to return their damaged item and I am not going to purchase the other item simply because of her unwillingness to compromise. Just want to share my experience of their unwillingness to help when they broke my item. I know the representative did not do it intensionally but I really wish they were more considerate of the people who shop there. They only pay a fraction of the cost of an item that they sell. So would it really be a loss to compromise on an item since they broke my original item? No I am not entitled to anything but a refund but as a business owner I would compensate for my own mistake or reps mistake.

I bought a ton of clothes on clearance at just $1 apiece......good quality brand name stuff for less than youd pay for no name discount store clothing. The staff were very helpful, Ill definitely be back.

I love it this place and associates worker friendly

Nice gently used clothes. Just got some clothes for my new grandson

I went there this evening when my husband got home so he could hold the baby while I tried to sell items and look through the store. We stood at the sell your items counter for about 5 minutes before we were even acknowledged. When they finally came over she told us they were no longer accepting items for the day. I understand that you have to stop at some point, but if its an hour before the store closes this doesnt make sense. Also, I checked the door, website and Facebook and there is no mention of when selling hours are over. I asked her if there is any way to leave the items and come back tomorrow since there are other stores that do this and she again said no. If anyone in this store has young children then they would know that sometimes it is impossible to get out of the house! We decided to just leave and not even shop at this point, so it was a wasted trip out of the house. they really need to post policies better on their website. We will never try to go here again.Also, who plays the song my milkshake brings all the boys to the yard in a childrens store?

Awesome people!! Clean store!!

I browsed and witnessed a salesperson tell a customer they couldnt help find an item. The customer looked herself and the sales team up front complained of the mess she made. Customer service is lacking at this location. Not all. Overall great concept, if the employees were robots.

The owner was very friendly and helpful with an issue I had with my rewards account, and of course you cant beat the value and prices!

Love these stores. Great deals. Gwendolyn was very helpful, quick to be attentive and nice.

Great concept. Friendly people working here.

There system is completely out of date the employees have to manually type in the discounts for each clearance item or scan through whats discounted or not. Making the process for the customer drawn out. Update your f#*%ing system and get with today. The employees are trying, and sweet but clearly overwhelmed with what they are being put through. The manager so to say is unapptochabble on first meeting. It is organized in a shopping context. Customer service is clearly overwhelmed.

The staff are nice but very unprofessional. They talk and procrastinate while customers wait to be helped. I was quoted a waiting period of 15 minutes but stood and waited for 30 minutes. When my pricing was complete no one notified me even though I was standing at the register the entire time and multiple employees were looking at me. No one bothered to ask if I needed any further assistance. They just kept talking and doing whatever else they were doing. Id prefer a location with more prompt service... Especially when its a Sunday evening like it was today and the store was empty. I wont be going back to this location because the one on midlothian is much better in these aspects .

Aisles should be wider. If someone is standing in an aisle you wont be able to get around them (West End). They need to enforce rules about children running all over the place without their parents. I have found that in order to avoid the chaos, go during a weekday Mon-Thu before 4 pm, problem solved. Other than that, prices are good as well as the selection of clothes and toys.