My husband dropped off our equipment and thy didnt give us a receipt or even ask his name or account. What terrible in-store service.

Went in to exchange my flex box. Mason was very helpful!

Never can talk to a human its always the recording you never get what you want or asking for. They will go right back to automated. Going to have the cable shut off its not worth the money. They continue to raise your bill. The only channels my mother has are local so why should you have to pay for local channels.

I had a very nice young lady to waite on me. Very informative.

The best you can get in this town hardy any issues with my TV or internet.

Very hard to talk to a human. Once I got one i set up an appointment and waited but they never showed up

I need to talk to an agent. I spent 30 minutes trying to get the computer to understand my problem?????

They have no phone number at local store!

They were very busy when I arrived but they took care of all the customers in a timely manner. They provided excellent service.

Always raising prices. Good luck talking on the phone with them! If you want better customer service youll need to go talk to them face to face.

Helpful on the phone, box was dead. Helpful in the store, got a new one right away. They said plug it in and it should program itself and run through the setup. Yeah, like that had EVER worked before without calling in. IT WORKED!

The call center is in the PHILIPPINES!!! Cant call local office. Grrr!!.

Sasha was amazing!! We have never been treated with such respect and knowledge of our matter! WE APPRECIATED HER ASSISTANCE! THANKYOU SASHA!

Great staff, willing to do all they can with the resources available to them to help. Unfortunately they seem rather limited in what they can do in areas other than cable. I have been able to get everything I need in regards to cable and even home security, but def could use the local support with xfinity mobile which they are not equipped or allowed to help with.

Was able to be in and out quickly and efficiently. The employee was friendly, knew her products and very helpful. It made for a better experience than I thought I was going to have.

Other than the lobby being too warm my experience was awesome thanks to Zac who was quite friendly and helpful.

Jacob provided excellent customer service allowing me to negate Comcast corporates decision to take TCM off.

If u get this service go to the store. Great People work there.

Zack was very professional, friendly and extremely knowledgeable and helpful.

Avoid if possible . I bought the window antenna and saving the bucks . Happy, happy, happy !

They took care of my issue right away.

Very smooth and helpful!!!!

Comcast is still ILLEGALLY signing their customers up for bundle packages they never inquired about or were asked to consider. They used an internet phone number from their own internet phone service as the order contact number. They added $5 to my bill and a bundle package with things I dont want or need. I told them to undo this and they removed the additions but refused to restore my previous monthly payment. Comcast was JUST FINED for hundreds of thousands of cases like this, and they are STILL DOING IT. Seems like the method is using a phone number they can generate via their Voice service and ordering bundles containing products they wish to impose upon customers in order to expand market share in things like phone service which they cant monopolize locally. They add a little money to your bill hoping it goes unnoticed. And they are so confident that theyll get away with it they dont even bother to feign surprise when you call and tell them something is going on with your account. They didnt even take the extra 5 dollars on my bill. They even TRIED TO CONVINCE ME TO KEEP THE BUNDLE. Comcast is as unethical as a business can be without literally killing their customers. If I had any other option for broadband internet Id happily switch to get away from this evil company.

Lori was great. Always had a pleasant experience there. I wish their call center shared their enthusiasm and attitude.

I dont have a problem with the place itself. I have a problem with the internet. At around 1:00 am the wifi doesnt load anything and doesnt work again until past 9:00 am. This has been happening for the past 2 months all 7 days of the week.

Wonderful Service. Thank you Michelle

Nice friendly staff and customer service.

Slow service, staff has a bad attitude. Dont make customers feel like they appreciate their business.

I called Comcast customer support a couple of months ago to ask for a better pricing plan, because I was a full time student and could not afford the services I have. The customer service agent was very nice and seemed to understand my situation, been there he said. However, even though he tried to do what he could, there were no alternatives he could offer that fit my budget. I cant help but wonder, if owing my own modem and other equipment played a role in what he could offer. Unfortunately, I may have to completely disconnect my services, as paying more than $80 a month just wont fit the budget. Its too bad that Comcast/xfinity doesnt have just an internet only package that is affordable for existing subscribers.

Just bad service when they cant be bothered to take your money.

I love Comcast cuz its only thing I can get right now but I have good service I keep my bill paid

No response from Comcast regarding our dissatisfaction with their product. The cable TV fails several times a day and has to be powered down and rebooted.

Horrible. They owe me money but havent bothered to pay me. When I moved out of state, they assured me they wouldnt charge a fee because they do not service my new area. The lady said I would get my refund of $47 within 3 months.. (refund was due because I over paid) instead of a refund, they sent me a collection letter saying they charged a cancellation fee of $230. Four calls, and three face to face visits later, they canceled the cancellation fee, but didnt notify the collections department or send my refund. Its been five months now. Theyre incompetent.

They do more to check that they have all the correct information than any other comcast place Ive been to

Tried to upgrade to X1, but was sent 2 of the smaller boxes which could not watch most channels. Was told by a rep through chat that they were the wrong boxes and I needed to swap them out at my local Comcast center. Went in on a Saturday at 10:15 (they open at 10:00) and was met by a line of 4 people in front of me and only one window open. Was finally seen at 10:45 and told that they dont do swap-outs of the X1 boxes and I would need to have them sent out to me. At this point, the line behind me was more than 10 people, and they were all growing irritated. I am extremely dissatisfied both by their staffing levels and their lack of communication between customer service and the local service centers. I feel very sorry for the woman behind the counter.

I just love comcast so much. 180 bucks a month for cable/internet is just so goshdarn affordable I will never switch. I havent even mentioned the fact that I love where comcast is taking things with net-neutrality. They know just what the people want. Thanks again Comcast! 👍

100 dollars month, and u get this speed after paying bill switching to just internet, after double dipping on blast speed, years later.

No longer a corporate store. Just retail now. Just not as good of service as it used to be.

The staff are 👍 and they will help you in anyway they can.

Tired of this. Would l8ve to get a real person in the states

You can’t call and ask questions because they have no phone. Every time I call I have to speak to someone in Asia. Comcast is terrible service internet always going down I’m going back to directv and doing away with this clown of a company!

I think its the best

They chance the bill alot.

😂 the senior lady working there told me I had to go through the office to get my service working. After telling the Comcast representative I wasnt going into that office ever again they fixed my service and didnt have to go into the office 😂

The service reps are great people and they try hard to work for such a TERRIBLE company- in which your bill changes every month.From $30 up to 70 dollars- and then youre forced to call them for hours EVERY MONTH just to get them to bring it back to where its supposed to be.I HATEEEEEEEEEEEEEEEEEEEEEE COMCAST WITH SO MUCH PASSION IT HURTS.EDIT: FINALLY replaced Comcast with a real - service - provider,(which wasnt available to me until now). Hallelujah BYE BYE COMCAST omg YES

Michelle was very helpful.

Very good staff very understanding

Great internet service the xone box is awesome

Very helpful an very very nice

They were kind and thoughtful

Internet NOT reliable and always going in and out.

If it were not for Michelle and the big guy this place would not be fun

Terrible customer service in just about every aspect of their business. Takes forever to get a real person and then its someone overseas. New installation and weve been trying to get the cable line buried for two months. They keep promising someone will come out within 48 hours......doesnt happen.

Everyone very nice and quick service

Signed up for the $78.00 deal 🤬🤬🤬🤬got my first bill and it was DOUBLE THAT, and had service shut off, and my bill still went up, with no service!!🤔🤔🤔🤔🤔

Signed up for their $78.00 deal, got my first bill and it was double what I signed up for, and I havent had service for a month, but yet my bill still went up, if they dont fix it I will never go back to them

You never know what your bill will be

Horrible service and high price Im so done paying 180 a month for just basics its crazy

Customer service seems just a bit impatient with customers when answering questions. However, to be fair, people can be a bit testy when they dont understand their bill.

Gonna poop rite on their counter, fork these ayholes!!

The worst place ever they over charge and rip people off

Comcast needs lots of improvements! Employees are stuck

Had to wait over a hour to talk to some one & the problem I went in for still isnt resolved. Stood n that long line for nothing.

Local friendly staff here in Richmond

I work here tbh

Cost goes up service down

Quick and easy

Paid my bill two days ago yet still no connection plus the bussines #s just love to ring and ring and ring for two days with no response

Lori is amazing with people!

The new kiosk thing is kind of a drawback, to me...

Comcast should change their name to Comcrap

Its Comcast. The service is always bad

The ladies really try but the company sucks.

Great customer service

$84 a month and always having problems.

Dealing with Comcast customer service... disliking is the usual response.

It was fast service

Courteous service.

Having a monopoly is generally a bad thing when pricing is concerned.

Great customer service

Very kind, professional & friendly.

Thier service sucks

Love xfinity

BILL KEEPS GOING UP

Very helpful

Long lines, but a reasonable fast service.

Sucks...poor service high cost

Nice place

Friendly Counter and Fast Service

Way to expensive

So slow disconnect

Poor everything about this company

Friendly service

Great

Terrible service

Service was bad

It sucks

Eh.